Extended Stay America Suites - Lubbock - Southwest
US$67
/ night
Avg. for September
Prices for Extended Stay America Suites - Lubbock - Southwest
Select dates to see prices and availability
US$67
/ night
Avg. for September
Monthly average prices
Nightly prices at Extended Stay America Suites - Lubbock - Southwest average US$49 in the cheapest month (January) and US$282 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$49 |
| February | US$60 |
| March | US$65 |
| April | US$282 |
| May | US$65 |
| June | US$83 |
| July | US$51 |
| August | US$58 |
| September | US$67 |
| October | US$81 |
| November | US$71 |
| December | US$56 |
J
F
M
A
M
J
J
A
Sept · US$67
S
O
N
D
Most expensive: April (~US$282)
Cheapest: January (~US$49)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
Dining
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.
Rooms
Make yourself at home in one of the 92 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Location
With a stay at Extended Stay America Suites Lubbock Southwest in Lubbock, you'll be within a 10-minute drive of Texas Tech University and Jones AT&T Stadium. This hotel is 0.7 mi (1.2 km) from South Plains Mall and 1.3 mi (2.1 km) from Lubbock Premiere Cinema.
What's nearby
South Plains Mall(0.8 Miles)
Lubbock Premiere Cinema(1.2 Miles)
Huneke Park(1.7 Miles)
Lubbock War Memorial(1.9 Miles)
Burgess-Rushing Tennis Center(2.3 Miles)
Ballet Lubbock(2.5 Miles)
Spectrum & OMNI Theater(2.5 Miles)
Maxey Park(3.1 Miles)
Water Rampage(3.1 Miles)
West End Center(3.5 Miles)
Covenant Health - Freestanding ER on Quaker(3.6 Miles)
Lubbock Christian University(4.1 Miles)
Cinemark Tinseltown Lubbock(4.5 Miles)
Hub City Unleashed Dog Park(4.8 Miles)
Covenant Lakeside Hospital(4.8 Miles)
The preferred airport for Extended Stay America Suites Lubbock Southwest is Preston Smith Intl. Airport (LBB)(13.8 Miles)
Parking
Non-smoking rooms
Family room
Vending machines
Self laundry
Free parking
Location
4802 S Loop 289, Lubbock, Texas, United States of America
South Plains Mall (0.8 Miles)
Lubbock Premiere Cinema (1.2 Miles)
Huneke Park (1.7 Miles)
Lubbock War Memorial (1.9 Miles)
Burgess-Rushing Tennis Center (2.3 Miles)
Ballet Lubbock (2.5 Miles)
Room options
5
Studio, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
5
Studio, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Extended Stay America Suites - Lubbock - Southwest
7
Pleasant
Based on 531 verified reviews
Who stays here?
Business
32%
Couple
10%
Family
44%
Group
6%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Extended Stay America Suites - Lubbock - Southwest, guests often praise courteous front-desk staff but report very worn facilities, recurring maintenance issues, and inconsistent cleanliness that ranges from acceptable to poor, with odors and noise disrupting some stays.
Read moreWas this helpful?
What guests think
At Extended Stay America Suites - Lubbock - Southwest, guests often praise courteous front-desk staff but report very worn facilities, recurring maintenance issues, and inconsistent cleanliness that ranges from acceptable to poor, with odors and noise disrupting some stays.
Frequent complaints mention dirty bathrooms and linens, broken or missing room fixtures, elevator noise or outages, and smoke or marijuana smells in halls or non smoking rooms. Several reviews describe minimal or insufficient breakfast, while a few appreciate low prices, pet access, or convenient features like kitchenettes. Location feedback is mixed, ranging from convenient and quiet to highway noise and neighborhood or security concerns. Overall, expect a budget stay with significant wear and inconsistent experiences.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are worn, with recurring elevator noise or outages and neglected common areas. Some amenities were unavailable or limited, including no ice machine, no luggage cart at times, and kitchenette supplies only on request.
Related guest reviews
2
Terri
26 Oct 2025
·
Stayed 2 nights
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.
10
Gloria
17 Oct 2024
·
Stayed 7 nights
It was great and we really enjoyed the kitchenette. The bed mattress was somewhat uncomfortable for me and my back but I survived. I loved having a room next to the exit door to let my dog outside.
It was great and we really enjoyed the kitchenette. The bed mattress was somewhat uncomfortable for me and my back but I survived. I loved having a room next to the exit door to let my dog outside.
4
Kelly
18 Dec 2023
·
Stayed 2 nights
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
8
Tracedia
12 Jul 2024
·
Stayed 3 nights
I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.
I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.
4
Pamela
9 Apr 2025
·
Stayed 3 nights
The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled
The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled
4
Frank
14 May 2023
·
Stayed 3 nights
The property is run down and there is apparently no maintenance being done. Carpet is pulling up in several spots, the elevator sounds like there’s a huge problem with it, lights are out, etc. The grounds are completely trashed. It’s apparent that they are collecting all the money they can and then will close the property.
The property is run down and there is apparently no maintenance being done. Carpet is pulling up in several spots, the elevator sounds like there’s a huge problem with it, lights are out, etc. The grounds are completely trashed. It’s apparent that they are collecting all the money they can and then will close the property.
2
Nancy
6 Sept 2024
·
Stayed 2 nights
Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.
Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.
4
Miles
17 Aug 2025
·
Stayed 2 nights
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
2
Joshua
26 Mar 2023
·
Not safe and back door with keyed entry was propped open with a stool
Not safe and back door with keyed entry was propped open with a stool
4
Chris
11 Sept 2023
·
Stayed 3 nights
Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.
Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent, with many reports of dirty bathrooms, stained linens or carpets, leftover trash, and persistent odors. A few guests did note clean rooms.
Related guest reviews
2
Jana
20 Nov 2023
·
Stayed 1 night
Our room was not clean. Trash had not been taken out from prior use. The door would not shut completely so it would not lock. The floor was sticky. The front desk staff was very kind and hard working.
Our room was not clean. Trash had not been taken out from prior use. The door would not shut completely so it would not lock. The floor was sticky. The front desk staff was very kind and hard working.
4
Michael
2 Oct 2023
·
Stayed 2 nights
The first room we were in was terrible. Someone had smoked in a non-smoking room and the smell had permeated the room. The desk clerk said they had tried many things but could not remove the odor. The carpet was also badly stained. Overall room condition left much to be desired. The night clerk was sympathetic about our situation but no other room was available when we checked in. She did a very good job finding us a better room the next day that was definitely better, but we would rate it as merely adequate. It appeared tired and well used. I suspect the entire facility needs a definite renovation.
The first room we were in was terrible. Someone had smoked in a non-smoking room and the smell had permeated the room. The desk clerk said they had tried many things but could not remove the odor. The carpet was also badly stained. Overall room condition left much to be desired. The night clerk was sympathetic about our situation but no other room was available when we checked in. She did a very good job finding us a better room the next day that was definitely better, but we would rate it as merely adequate. It appeared tired and well used. I suspect the entire facility needs a definite renovation.
4
Justin
12 Oct 2025
·
Stayed 2 nights
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
2
Terri
26 Oct 2025
·
Stayed 2 nights
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.
10
Ashley
2 Mar 2025
·
Stayed 1 night
Rooms was clean nice , staff was very nice and quite
Rooms was clean nice , staff was very nice and quite
4
Kelly
18 Dec 2023
·
Stayed 2 nights
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
2
Melissa
19 Dec 2022
·
Stayed 1 night
Stopped up toilet, dirty linens and no towels
Stopped up toilet, dirty linens and no towels
2
Nancy
6 Sept 2024
·
Stayed 2 nights
Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.
Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.
2
Corinne
9 Dec 2024
·
Stayed 1 night
Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.
Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.
4
Miles
17 Aug 2025
·
Stayed 2 nights
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and show heavy wear, with recurring issues like nonworking TVs or lamps, leaky or failing AC, and broken fixtures; noise from hallways, machinery, or highway traffic affected some stays. Comfort is basic, though a few found beds comfortable or rooms spacious.
Related guest reviews
6
Michael
21 Jul 2025
·
Stayed 3 nights
My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.
My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.
2
Gisella
27 Oct 2025
·
Stayed 4 nights
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
8
Glofer
20 Jul 2025
·
Stayed 1 night
Everything is okay the place, staff,room until our sleep got interrupted because the fire alarm went off at almost 2 am. Was not able to go back to sleep.
Everything is okay the place, staff,room until our sleep got interrupted because the fire alarm went off at almost 2 am. Was not able to go back to sleep.
8
Sheryl
17 Aug 2024
·
Stayed 2 nights
The staff was pleasant. Everything in the room functioned, it is just a little past its prime. I also found a Starburst on the floor by the bed and the desk. Either they weren’t attentive while cleaning or they were rushing.
The staff was pleasant. Everything in the room functioned, it is just a little past its prime. I also found a Starburst on the floor by the bed and the desk. Either they weren’t attentive while cleaning or they were rushing.
8
Daniel
6 Apr 2024
·
Stayed 1 night
It was very worn...
It was very worn...
6
Jordan
4 Jan 2025
·
Stayed 2 nights
The room was fine to stay in for the weekend if you aren’t wanting anything up scale!
The room was fine to stay in for the weekend if you aren’t wanting anything up scale!
4
Pamela
9 Apr 2025
·
Stayed 3 nights
The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled
The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled
6
Derrick
5 Aug 2024
·
Stayed 3 nights
Wasn’t happy with the tv. A lot of the channels were not working such as only 10 out of how many were available was working. After explaining to the staff the issue, I was told that it was bad reception that night. I stayed there for 4 days and it never worked.
Wasn’t happy with the tv. A lot of the channels were not working such as only 10 out of how many were available was working. After explaining to the staff the issue, I was told that it was bad reception that night. I stayed there for 4 days and it never worked.
4
Miles
17 Aug 2025
·
Stayed 2 nights
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
2
Corey
16 Jun 2025
·
Stayed 7 nights
The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.
The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Front-desk staff are often friendly and helpful, but responsiveness and management are inconsistent, leading to unresolved maintenance, occasional check-in or reservation problems, and refund difficulties.
Related guest reviews
6
Okwudili Mitchel
20 Jun 2025
·
Stayed 1 night
The front staff was absolutely amazing! Very kind, and friendly- and this was every encounter- not just one person. Every single staff member who assisted us was nice. I wasn't a fan of the room as it felt a little "damp" and very outdated.
The front staff was absolutely amazing! Very kind, and friendly- and this was every encounter- not just one person. Every single staff member who assisted us was nice. I wasn't a fan of the room as it felt a little "damp" and very outdated.
2
Gisella
27 Oct 2025
·
Stayed 4 nights
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
2
Brian
22 Dec 2024
·
Stayed 1 night
I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!
I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!
2
Diana
19 Apr 2024
·
Stayed 1 night
The lady at the desk was very nice. I had traveled long and she said they had no public restroom but she allowed me to use hers. Got to our room and it wasn't ready. It appears they began to clean it and forgot to finish it. Trash on counter, bed stripped. No maid service there no other room so she refunded us and apologized. The windows throughout the hotel were so dirty and many of them did not shut and were not in place. So what does that say about heating and cooling and safety? Will never consider staying in this particular hotel again.
The lady at the desk was very nice. I had traveled long and she said they had no public restroom but she allowed me to use hers. Got to our room and it wasn't ready. It appears they began to clean it and forgot to finish it. Trash on counter, bed stripped. No maid service there no other room so she refunded us and apologized. The windows throughout the hotel were so dirty and many of them did not shut and were not in place. So what does that say about heating and cooling and safety? Will never consider staying in this particular hotel again.
8
Harry
11 Aug 2025
·
Stayed 1 night
We had a reservation error in that hotel.com did not pay for room. 45 minutes on phone with hotel.com support and issue was resolved. Checkin staff was great but non smoking room had a previous smokerin it. We stayed 1 night great price.
We had a reservation error in that hotel.com did not pay for room. 45 minutes on phone with hotel.com support and issue was resolved. Checkin staff was great but non smoking room had a previous smokerin it. We stayed 1 night great price.
10
David
24 Mar 2024
·
Stayed 2 nights
The staff was very helpful and friendly
The staff was very helpful and friendly
2
Jayme
3 Oct 2024
·
Stayed 2 nights
Horrible customer service. The manager was unorganized, not helpful and rude.
Horrible customer service. The manager was unorganized, not helpful and rude.
10
Terry
5 Mar 2025
·
Stayed 2 nights
The rate was great and the bed was very comfortable, staff were freindly and accomodating as well.
The rate was great and the bed was very comfortable, staff were freindly and accomodating as well.
4
Miles
17 Aug 2025
·
Stayed 2 nights
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
2
Corey
16 Jun 2025
·
Stayed 7 nights
The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.
The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Location feedback is mixed: some found it convenient, accessible, and in a quiet area, while others reported highway noise and concerns about the neighborhood or on-site security.
Related guest reviews
6
Michael
21 Jul 2025
·
Stayed 3 nights
My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.
My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.
8
Robert
3 Dec 2022
·
Stayed 1 night
easily accessible and very polite staff.
easily accessible and very polite staff.
10
Tim
16 Dec 2024
·
Stayed 2 nights
Was nice and clean and very quit and friendly staff
Was nice and clean and very quit and friendly staff
4
Justin
12 Oct 2025
·
Stayed 2 nights
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
10
Adrian
24 Jun 2024
·
Stayed 2 nights
Clean, spacious room for a fair price in a safe, quiet area of town. Convenient location, courteous staff - all things considered, it was a very comfortable stay for the weekend. Would stay here again.
Clean, spacious room for a fair price in a safe, quiet area of town. Convenient location, courteous staff - all things considered, it was a very comfortable stay for the weekend. Would stay here again.
6
Larry
19 Dec 2024
·
Stayed 1 night
It was quite
It was quite
4
Kelly
18 Dec 2023
·
Stayed 2 nights
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
6
Nidia
16 May 2023
·
Stayed 3 nights
Hotel is well located, at check in, we were told we didn't have room ( booked since Jan) but later they fixed problem and we got the room. Room was smelly and old, looked that haven't been updated in good long time. During my stay they never went to clean the room up. Need to update carpet and windows, full of sand.
Hotel is well located, at check in, we were told we didn't have room ( booked since Jan) but later they fixed problem and we got the room. Room was smelly and old, looked that haven't been updated in good long time. During my stay they never went to clean the room up. Need to update carpet and windows, full of sand.
2
Joshua
26 Mar 2023
·
Not safe and back door with keyed entry was propped open with a stool
Not safe and back door with keyed entry was propped open with a stool
4
Chris
11 Sept 2023
·
Stayed 3 nights
Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.
Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is very limited or inconsistently available, with some stays finding only packaged items or running out early. Some rooms lacked coffee makers.
Related guest reviews
4
Megan
21 Nov 2025
·
Stayed 3 nights
For the price paid, a very run and neglected hotel. I paid the price because they stated that they provided breakfast. I am all about a value hotel...LOL, I don't need a lot, but dang. I think the desk/table was missing because there was a rolling chair and the mirror/plugs were at the appropriate height for a desk. I bought some soup to heat up for dinner...the bowls provided could hold 5-6 grapes. That was almost comical. There was a very distinct buzzing sound that went off every few minutes 24/7. I could hear it through my ear plugs and it drove my kids nuts. When I asked, I was told it was the generator for the fire suppression system. It was very noticeable in the lobby. The very nice young lady was like "oh" I didn't realize guests could hear it. LOL. I call BS that they don't know that the noise is loud enough to reach the 2nd and 3rd floor. And when the first few minutes of the hot water coming on in the shower sounds like the hot water heater is about to lose the battle somewhere. Breakfast was a nature valley granola bar or packaged muffin. If I had paid $50-$60 a night, sure...but not for what I paid. Very Very Run down.
For the price paid, a very run and neglected hotel. I paid the price because they stated that they provided breakfast. I am all about a value hotel...LOL, I don't need a lot, but dang. I think the desk/table was missing because there was a rolling chair and the mirror/plugs were at the appropriate height for a desk. I bought some soup to heat up for dinner...the bowls provided could hold 5-6 grapes. That was almost comical. There was a very distinct buzzing sound that went off every few minutes 24/7. I could hear it through my ear plugs and it drove my kids nuts. When I asked, I was told it was the generator for the fire suppression system. It was very noticeable in the lobby. The very nice young lady was like "oh" I didn't realize guests could hear it. LOL. I call BS that they don't know that the noise is loud enough to reach the 2nd and 3rd floor. And when the first few minutes of the hot water coming on in the shower sounds like the hot water heater is about to lose the battle somewhere. Breakfast was a nature valley granola bar or packaged muffin. If I had paid $50-$60 a night, sure...but not for what I paid. Very Very Run down.
4
Kelly
18 Dec 2023
·
Stayed 2 nights
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
8
Tracedia
12 Jul 2024
·
Stayed 3 nights
I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.
I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.
8
David
28 Jan 2023
·
Stayed 1 night
No coffee pot
No coffee pot
2
Dana
2 Oct 2023
·
Stayed 2 nights
Nasty and loud. No breakfast even though sure said it did. Not enough towels, weird smell and the TV didn’t even work what a joke!!
Nasty and loud. No breakfast even though sure said it did. Not enough towels, weird smell and the TV didn’t even work what a joke!!
Was this helpful?
AI-generated summary based on recent guest reviews
4
Jennifer
18 May 2026
·
Stayed 3 nights
The property smelled like smoke/weed upon arrival. Once in the room, the tub was dirty, the sink had food crumbs in it. The trash hadn’t been taken out from the previous occupant. The tv wasn’t working. They came the next morning and fixed it - but it wasn’t working again by that same evening. Never came back in working. The beds and furniture were new but the kitchen and bathroom were pretty rough.
The property smelled like smoke/weed upon arrival. Once in the room, the tub was dirty, the sink had food crumbs in it. The trash hadn’t been taken out from the previous occupant. The tv wasn’t working. They came the next morning and fixed it - but it wasn’t working again by that same evening. Never came back in working. The beds and furniture were new but the kitchen and bathroom were pretty rough.
6
Lindsey
16 May 2026
·
Stayed 2 nights
I was in room 103... i slept in the bed closest to the bathroom. The bed wasnt all that comfy.The mattress was worn in (body indent). Allot of the channels on the tv didnt work. The Ac kept the room cool. But all in all it was fine for the occasion i was there for. The kitchen didnt come with any plates, silverware that the sign said it would.
I was in room 103... i slept in the bed closest to the bathroom. The bed wasnt all that comfy.The mattress was worn in (body indent). Allot of the channels on the tv didnt work. The Ac kept the room cool. But all in all it was fine for the occasion i was there for. The kitchen didnt come with any plates, silverware that the sign said it would.
2
william
18 Apr 2026
·
Stayed 2 nights
parking was fine. staff said they were going to clean bathroom but nobody ever showed up. Room i paid for wasn't available and had to pay more for another. FALSE ADVERTISEMENT. paid more for a room with BUGS all over the bathroom sink and counter. just a bad experience.
parking was fine. staff said they were going to clean bathroom but nobody ever showed up. Room i paid for wasn't available and had to pay more for another. FALSE ADVERTISEMENT. paid more for a room with BUGS all over the bathroom sink and counter. just a bad experience.
2
Lewis
23 Mar 2026
·
Stayed 2 nights
yes
yes
6
Rosa
17 Mar 2026
·
Stayed 1 night
The stay was alright.
The stay was alright.
FAQs about Extended Stay America Suites - Lubbock - Southwest
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Late check-out is available for a fee of USD 35, subject to availability.
What is the location of the property in relation to key landmarks?
The hotel is located within a 10-minute drive of Texas Tech University and South Plains Mall. It is 1.3 miles from Lubbock Premiere Cinema and 2 miles from Ballet Lubbock.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 94.06868497161865USD
- 2026-09-20: 61.033166548919674USD
- 2026-09-21: 63.03402196731567USD
- 2026-09-22: 62.033594258117674USD
- 2026-09-23: 59.72720172080993USD
- 2026-09-24: 68.69664177818298USD
- 2026-09-25: 280.02344048919673USD
- 2026-09-26: 315.67249999999996USD
- 2026-09-27: 60.77018349266052USD
- 2026-09-28: 62.94112379493713USD
- 2026-09-29: 54.95462653503417USD
- 2026-09-30: 56.38079629974365USD
- 2026-10-01: 72.93756705093384USD
- 2026-10-02: 78.05457266540527USD
- 2026-10-03: 79.92694266433715USD
- 2026-10-04: 72.43849608688355USD
- 2026-10-05: 63.85144268531799USD
- 2026-10-06: 64.03938906555176USD
- 2026-10-07: 64.870296767807USD
- 2026-10-08: 72.43849608688355USD
- 2026-10-09: 222.84502043762205USD
- 2026-10-10: 209.860925541687USD
- 2026-10-11: 60.93312640533447USD
- 2026-10-12: 61.940700464630126USD
- 2026-10-13: 63.637034666824334USD
- 2026-10-14: 64.92522557640075USD
- 2026-10-15: 93.91862037734985USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 71.91593675155639USD
- 2026-10-19: 71.93067171974181USD
- 2026-10-20: 72.04572270164489USD
- 2026-10-21: 72.92395307884216USD
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 72.93109942893982USD
- 2026-10-26: 71.93067171974181USD
- 2026-10-27: 71.91593675155639USD
- 2026-10-28: 71.93067171974181USD
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: 117.09687859420775USD
- 2026-11-01: 72.43849608688355USD
- 2026-11-02: 71.93067171974181USD
- 2026-11-03: 71.92741382484435USD
- 2026-11-04: 72.04806978721618USD
- 2026-11-05: 76.92565953674315USD
- 2026-11-06: NO DATA
- 2026-11-07: 96.58003150177001USD
- 2026-11-08: 72.04806978721618USD
- 2026-11-09: 72.92608559875488USD
- 2026-11-10: 71.93067171974181USD
- 2026-11-11: 72.92395307884216USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 73.93624320373534USD
- 2026-11-16: 73.70347011642455USD
- 2026-11-17: 71.93067171974181USD
- 2026-11-18: 72.93109942893982USD
The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
- Service animals are exempt from fees
- Late check-out fee: USD 35 (subject to availability)
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Vending machines
Self laundry
Free parking
General
Non-smoking rooms
Vending machines
Family room
Services
Self laundry
24-Hour Front Desk
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi