Name: Sonesta Select Indianapolis Carmel
Address: 37 W 103rd Street, Indiana, United States of America, Indianapolis (and vicinity), North Indianapolis, US
Price range: US$79–US$195 per night
Rating: 8.25

What guests think

At Sonesta Select Indianapolis Carmel, guests describe a generally quiet, convenient base with many clean rooms and comfortable beds, though expectations sometimes clash with reality due to limited on-site food and unclear information about what's open or included.

Facilities draw frequent complaints, especially a closed hot tub, a cold or closed pool, and occasional elevator, fitness room, or fire-pit outages. Rooms range from quiet and comfortable to dated or cramped, with small TVs, limited in-room amenities, and intermittent HVAC or hot-water problems; noise from youth teams appears at times. Service is inconsistent: some staff are helpful, others curt or unresponsive, and cleanliness feedback varies from spotless stays to reports of stained linens, dirty bathrooms, pests, and hallway odors. Expect a practical, quiet stay if you don't need full amenities or polished service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: many reviews report the hot tub out of service, a cold or closed pool, and occasional elevator or fitness room closures; the fire pit also sometimes doesn't work. The courtyard and parking are commonly appreciated.

Related guest reviews

4

Shalesha

3 Jan 2025

·

Stayed 2 nights

The breakfast that was supposed to be included was not. There was a sign saying it would restart the weekend AFTER my stay. The hot tub was one of the reasons we booked but it s was under construction. One is the elevators stopped working the second day of our stay, and on the first stay the system crashed. I was lucky to get checked in but others were unable to check in or even get a key card made for their rooms

8

Brian

3 May 2024

·

Stayed 1 night

Nice Firepit and pool area...quiet. Could use an update...Hot Tub was down...looked to be down for a while...but the place is decent...and very decent for the price.

6

Keith

24 Jun 2024

·

Stayed 2 nights

Our room at the Sonesta Select Indianapolis Carmel was very clean and the bed was very comfortable. We were there during a very hot spell and the AC unit worked well although the fan was loud. The price was reasonable although a bit higher than we usually pay for a room. The courtyard area is nice, lots of space to relax. So all of the major boxes were checked. On the negative side, the hot tub was closed without notice on the website and the pool was very crowded. There is no free breakfast, and the room does not come with a microwave. When I called in advance I was told just to ask for a microwave when we arrived and they would provide one, as the website indicates, but the person at the front desk was unwilling to do so. There is no coffee, tea, or water available in the lobby, as is pretty standard these days at most hotels. The refrigerator in the room is so small that almost nothing could be stored in it, including our leftovers from dinner that night. The person working at the front desk did not want to be bothered about anything, so her attitude really was a negative.

10

EDWARD

8 Feb 2023

·

Stayed 1 night

upon check in no one was there to check you for quite a while. however I was please with the pool and room. The hot tub jets did not work

8

Dean

15 Jul 2024

·

Stayed 2 nights

This hotel was convenient for our kids playing baseball at Grand Park. The room was nice, and the lobby was classy. The Starbucks was not open either day I was there. The indoor pool was very cold and the hot tub was out of service. Also, one of the two elevators was out of service, so that made some extra walking. I like the price, location and safety of the facility. Hopefully they get things fixed so it can go from a 3-star to a 5 star hotel.

8

Kay

27 Aug 2025

·

Stayed 2 nights

Whirlpool is not on property any more Fire pit was not working Fitness room was closed

8

Roger

14 Jun 2024

·

Stayed 2 nights

Overall the Sonesta was adequate for our needs. The breakfast selection was limited and the hot tub was under repair during our stay.

10

Russell

30 Sept 2025

·

Stayed 3 nights

Staff were all very helpful. My stay was perfect for what I needed except for the fact that the gym was closed for repair.

4

Ashley

28 Jun 2024

·

Stayed 1 night

First let me say the staff at the desk was great. Our room wasn't ready when we went to check in. When it was, there was candy on the floor and pizza in boxes on the balcony. The screen door was off track so we couldn't open the door. The outside door wouldn't accept the key and 6 keys later I could enter, but only once then back to not working. The hot tub was out of order. The outdoor fire pit didn't work but the staff made several calls to get it figured out.

4

RICHARD

13 Aug 2025

·

Stayed 7 nights

No food options the pool was closed. The elevators were not working. Everything else was actually wonderful.

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Cleanliness

Feedback is mixed: many guests find rooms and common areas clean, but others report stained linens, dirty bathrooms, pests (ants or mold odors), and trash or smells in hallways.

Related guest reviews

2

Noah

5 Aug 2025

·

Stayed 3 nights

No free breakfast, which website seems to advertise. Andrew (front desk manager on Friday morning) was great, but no one else was helpful. On Saturday our friend arrived and was going to sleep on the pull out couch. However, she found a used pair of underwear in the mattress. This would indicate that staff either did not check the mattress between guests or they, for some reason, put the underwear back on purpose. Front desk at that point was no help.

2

Amy

27 Jul 2024

·

Stayed 2 nights

Rooms had moldy walls. Sink was filled with dirty water and wouldn\'t drain. After an hour of waiting to see if they could "fix" the sink, I was switched to another room. The sink and tub drained super slowly in that room. The clerks behind the counter were very slow to respond to complaints. Didn\'t get into my room until after midnight. The next morning an assistant manager called me and offered excuses. No apology or compensation.

2

Linda

7 Aug 2023

·

Stayed 3 nights

Our room was dirty upon check in and there were ants in the bathroom. Bathroom had not been clean, surfaces were dirty throughout the room. We checked in late but we’re told housekeeping would get it cleaned the next day. When we returned they cleaned the bathroom only and not the rest of the room including leaving the beds unmade and not emptying the garbage. We were then told there was no housekeeping services for our 3 night stay and we could get towels from the front desk.

10

Amber

23 Nov 2025

·

Stayed 2 nights

Clean, quiet, great service.

2

dylan

29 Jun 2025

·

Stayed 2 nights

This hotel- for 400 dollars a night was awful. It would have been awful at 150 per night. There is no Chaffee service in the morning, there was no breakfast available, the ice machines were all empty, the room was filthy, the towels were dirty and so was the carpet in the hallway. There may have also been feces in the elevator.

4

Shirley

30 Mar 2025

·

Stayed 1 night

They didn't have breakfast, they only had bread, and the bedroom carpet was very dirty, which gave me allergies and made me sick.

10

Matthew

21 Aug 2025

·

Stayed 2 nights

Very clean and comfortable

10

Greg

10 Nov 2025

·

Stayed 1 night

Spacious and clean room

6

Todd

11 Dec 2023

·

Stayed 1 night

My overall opinion of this hotel was just "meh." We immediately had to change rooms due to the fridge not working properly--had ice buildup the size of a football. Obviously no one checks the fridge when detailing the room? Found the tub to have a ring of dirt around it and the bathroom vent hadn't been cleaned in a long time; heavy with dirt and dust. Found a food receipt from a former guest under the rolling ottoman--obviously it wasn't rolled to vacuum. The bed was firm but still comfortable. Overall, probably would not stay here again. Attention to detail and cleanliness needs to be talked about with the cleaning staff. We would have left a much bigger tip in the room had it been properly attended to. We did not use any of the other facilities like pool or exercise equipment.

10

Jamie

22 Sept 2025

·

Stayed 2 nights

Excellent hotel for the price. Clean and convenient.

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Rooms

Rooms vary from comfortable and quiet to dated or cramped, with small TVs, limited in-room amenities (often no microwave, tiny fridges), and occasional HVAC or hot-water issues; hallway noise from teams is noted.

Related guest reviews

6

Samantha

17 Jun 2025

·

Stayed 1 night

Our TV screen was shattered reported it immediately and no accommodations were made. After driving an entire day relaxing with some TV was exactly what I had in mind, not the case this visit. I choose this hotel for the location it is super comfortable and great acces to food and an entertaining atmosphere. I just wish the staff would have been more accommodating on this encounter.

6

Keith

24 Jun 2024

·

Stayed 2 nights

Our room at the Sonesta Select Indianapolis Carmel was very clean and the bed was very comfortable. We were there during a very hot spell and the AC unit worked well although the fan was loud. The price was reasonable although a bit higher than we usually pay for a room. The courtyard area is nice, lots of space to relax. So all of the major boxes were checked. On the negative side, the hot tub was closed without notice on the website and the pool was very crowded. There is no free breakfast, and the room does not come with a microwave. When I called in advance I was told just to ask for a microwave when we arrived and they would provide one, as the website indicates, but the person at the front desk was unwilling to do so. There is no coffee, tea, or water available in the lobby, as is pretty standard these days at most hotels. The refrigerator in the room is so small that almost nothing could be stored in it, including our leftovers from dinner that night. The person working at the front desk did not want to be bothered about anything, so her attitude really was a negative.

8

Melony

27 May 2024

·

Stayed 1 night

Was a bit dirty, but not the worst I’ve seen. Was happy they had a pool that was open late. Staff was not very friendly but got the job done. The patio doors lock was broken, so we couldn’t lock the door. Also, screen doors screen was popped out and door itself was broken off the track. Couldn’t use patio at all.

8

Shelia

11 Feb 2025

·

Stayed 1 night

Room with patios

6

Dawn

8 Aug 2025

·

Stayed 1 night

The riom was clean, just old. Furniture had seen better days. Missing chair in tge balcony. Air conditioner did not work as it should.

10

Rick

13 Aug 2025

·

Stayed 2 nights

Totally enjoyed the stay and was so happy for your willingness to accommodate me and my three dogs. They quite location away from other chain hotels and busy streets was a great benefit as you have plenty of grassy areas to walk the dogs as needed. The bed and pillows were exceptionally comfortable and you were close enough to be to most any restaurant within 10 minutes. Thank you!!!

2

Kim

3 Aug 2025

·

Stayed 1 night

When we checked in the AC wasn’t working. The room was insanely hot and muggy. I called down to the lobby and they said there was nothing they can do. We had to go buy fans. The room is also very small and cramped. We only had two people in the room and we could barely move around. When checking out I informed them again the ac did not work and he again didn’t care.

6

Todd

11 Dec 2023

·

Stayed 1 night

My overall opinion of this hotel was just "meh." We immediately had to change rooms due to the fridge not working properly--had ice buildup the size of a football. Obviously no one checks the fridge when detailing the room? Found the tub to have a ring of dirt around it and the bathroom vent hadn't been cleaned in a long time; heavy with dirt and dust. Found a food receipt from a former guest under the rolling ottoman--obviously it wasn't rolled to vacuum. The bed was firm but still comfortable. Overall, probably would not stay here again. Attention to detail and cleanliness needs to be talked about with the cleaning staff. We would have left a much bigger tip in the room had it been properly attended to. We did not use any of the other facilities like pool or exercise equipment.

8

Robin

1 Nov 2023

·

Stayed 6 nights

The property and my room were very clean. The staff was very friendly and helpful (especially Amber) . I got a very good rate through Hotels.com. Two issues I have with the property. No microwave in the regular rooms. Only suites have microwaves. (I asked) . However there was a spot where one used to be next to the mini fridge. So I guess they were taken out . There is one in the store in the lobby you can use but by the time you get back to your room whatever you microwaved is cooling off. Also the toilet was very small and low to the ground. If you have any mobility issues at all I suggest you ask for an accessible room. For those two reasons alone I probably wouldn’t stay there again. But if you don’t need a microwave, or you can easily get up from a very low position; then the property is nice.

8

David

10 Aug 2025

·

Stayed 2 nights

Hotel was perfectly acceptable. Nothing special, but clean and comfortable. Walls a little thin.

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Service

Service is inconsistent: some guests praise friendly, helpful staff and quick room changes, while others cite rude or unresponsive front desk, housekeeping only by request, deposit/refund frustrations, and slow problem resolution.

Related guest reviews

4

Sarah

26 May 2024

·

Stayed 2 nights

Unfriendly & unhelpful front desk staff at this hotel. It felt like they thought their guests are just an inconvenience. I don’t think I’ve ever had this poor of customer service at a hotel before. Staff should be reminded that hotels are in the hospitality industry.

6

Lauren

14 Jul 2024

·

Stayed 3 nights

Staff was unfriendly and the property has a lot of maintenance issues while we were there.

2

Aisha

30 Jun 2024

·

Stayed 2 nights

Rooms were dirty, staff is extremely rude, and description online was completely false!

2

Amy

16 May 2024

·

Stayed 2 nights

We stayed this past Friday/Saturday with our baseball team for a tournament. We were treated disrespectfully by the lady at the desk both Friday and Saturday night. Adults should not be afraid to ring the bell at the desk when they need something out of worry of how they’ll be treated. I did not complain about the hair on the floor in the bathroom and other grime, because others already had to have their room changed 2/3 times due to their conditions upon arrival. For the amount of money I paid to stay for 2 nights, I would, at the least, expect hospitality and cleanliness. The Saturday night late brought her same attitude back from Friday shut off the lobby lights and the outdoor fire at 10:00 while adults were relaxing/eating was completely unnecessary. She went as far as calling the police on two different teams because the parents did not listen to her 10:00 bedtime. Prior to this, the same lady blamed boys on our team for propping a door open with a wet floor sign when it was not them (I was there) and yelled “it’s a breach of security” as she walked away. We stay at several hotels during baseball season, always use Expedia, and this was by far the worst experience I’ve ever had. It may be time to consider taking this hotel off your suggestions list.

6

Amber

4 Nov 2024

·

Stayed 1 night

I have stayed here twice. For the second time now, my card has been charged for another deposit days after my stay. They charged it when I checked in, the next day it was credited back, and then a couple of days later they charged my card again. When I called, I was told it was “a glitch in their system and there is nothing they can do, and hopefully the charge will just fall off.”

8

Brittany

28 Dec 2024

·

Stayed 5 nights

We are low on finances and the $100 deposit was a surprise. Then to find out it takes days to get refunded. That is our only complaint. We could really use that refunded deposit before a week later

4

Tulsi

4 Oct 2024

·

Stayed 1 night

The man at the front desk was so monotone and didn’t care to help. We arrived at 5pm for your 4pm checkin and were told it would be a half hour wait. Then after a half hour I went to the desk to check and conveniently the front desk knew the room was ready but didn’t care to communicate with us. The man at the front was very unapproachable.

10

Michae

5 Dec 2024

·

Stayed 4 nights

Our stay was for two nights. We found the hotel staff to be exceptional, helpful, and kind in all areas of staffing and management. They bent over backward to meet all of our needs. We want to recognize Ashley, Danyelle, and Sian for their wonderful service to my wife and me. They made our stay very comfortable. We highly recommend this hotel to others.

10

Vivian

17 Mar 2025

·

Stayed 1 night

Hotel was clean. The gentleman that worked the desk in the mornings was very friendly, the lady that checked me in could have been a little more hospitable. The room was as nice (pillows were not good, hard to get to sleep). Beautiful hotel

2

Shelia

19 Mar 2025

·

Stayed 2 nights

The girl Jasmine needs to be fired. And I did have to call corporate on her.

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Location

Quiet setting in a business/medical area with easy highway access and nearby hospitals; several note few dining options within walking distance, so a car helps.

Related guest reviews

10

Dennis

26 Oct 2025

·

Stayed 2 nights

Check in was easy, good to know how to access staff if needed. Great location, stayed here many times and will continue to do so.

10

william

7 Oct 2024

·

Stayed 2 nights

Far from restaurants and shopping

10

Lori

16 Oct 2023

·

Stayed 1 night

Was pleasantly surprised how nice this hotel was. It was located in a nice area too. However, there is nothing around the hotel as far as a restaurant, coffee shop or gas station. You have to go about one mile away if you want food or snacks. The room was very clean and comfortable. Would definitely stay here again.

8

Daniel

13 Aug 2023

·

Stayed 3 nights

Hotel is in an office/tech park setting, so not a lot of noise from the area around the hotel. There are also a good variety of dinning options in the area. Very close to major expressways.

10

Heather

27 Oct 2025

·

Stayed 3 nights

Clean and quiet. Good location, easy access.

8

Garon

16 Dec 2024

·

Stayed 2 nights

If you’re just looking for a safe, centrally North located, easy parking hotel, this one is your choice.

8

Kip

15 Oct 2023

·

Stayed 1 night

Close to Spring Mill surgery center.

10

Deborah

11 Aug 2025

·

Stayed 1 night

We really wanted to sleep in, and we did! Our room was so quiet, and yet the hotel was full. It's a great location, too

8

Kelly

17 Nov 2024

·

Stayed 2 nights

Property was very clean and well kept. Quiet and remote (in biz park). Comfy bed and hot shower. Plentiful parking. Staff friendly and helpful. Only surprise was the room was not made up. Was not an issue for us, and maybe we missed the message, but possibly let guests know at check in. Also luggage racks would be helpful. Great stay thank you.

10

Michele

3 Dec 2024

·

Stayed 2 nights

It is within a business/hospital area, Not super walkable but this is the Midwest and we drive everywhere anyway! Super friendly staff!

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Dining

No complimentary breakfast and the on-site cafe/Starbucks is limited, sometimes closed or unstaffed, leading to confusion about availability and extra charges.

Related guest reviews

6

Robin

11 Sept 2024

·

Stayed 2 nights

The staff was friendly. The property was clean and the lobby was nice. What i would change is the breakfast choice. Having that cafe is a waste. They could give their patrons free continental breakfast and possibly charge for specialty coffees. More people would probably stay longer if their was a complimentary breakfast.

6

Samantha

4 Aug 2024

·

Stayed 4 nights

Staff was friendly. Lobby was spacious. Room clean and decently sized. However the location was more isolated than expected and there were no breakfast/dining options available in the hotel.

4

Kim

4 Aug 2024

·

Stayed 1 night

Was surprised and disappointed that there was no continental breakfast included in the stay.

8

David

24 Apr 2025

·

Stayed 4 nights

Thought there was a continental breakfast included went there three times during the week and nothing was out except coffee.

8

Kathy

16 Oct 2024

·

Stayed 3 nights

The hotel room was priced much cheaper than other rooms I looked at. My room was very clean, quiet, and staff was nice. The only negative I have is that there was no complimentary breakfast. Great place to stay and will stay there again.

8

Melanie

17 Sept 2025

·

Stayed 1 night

The room was very clean and I felt safe being there alone (despite that each room has a sliding door to the outside). I wasn’t thrilled about that being as I was traveling alone and it felt like it would be pretty easy to break in if someone wanted. That, it seemed like a pretty safe area and I had zero trouble at all! Staff were pleasant and it was actually pretty quiet. Beds are comfortable, as well. Don’t expect anything at breakfast to be ready for purchase (breakfast isn’t included). I’m pretty sure you have to order what you want from a menu. I don’t really eat breakfast so it wasn't a big deal to me. The place is kind of dated but it was so clean and quite I didn’t mind.

8

Juan

5 Aug 2024

·

Stayed 3 nights

No breakfast :(

6

Thomas

4 Aug 2025

·

Stayed 1 night

The hotel proper was great. I came down for breakfast, starts at 7:00, there was no one there. At 7:20 a staff member showed up, chatted with his co-workers and then asked what I would like. I didn't have time for that

6

Bruce E

19 Aug 2025

·

Stayed 3 nights

Overall the property was fine for the price. I ran into some specific maintenance issues in my room that the couldn’t address so they had to move me; they were ere accommodating to do that. The food option there is confusing and ver limited. You have to pay for it, which is fine but not clear in there marketing. When I was there there really very limited visibility of how the food operation works. I walked up to where you check in to inquire about the food because there appeared to be a place for it to happen but nothing was visibly happening there. The representative handed me a menu and said I would need to pay for any food I wanted but after looking at the menu and assessing the lack of visible operations I decided to look for other options outside of the hotel which required driving.

8

William

29 Jul 2023

·

Stayed 3 nights

The breakfast offered was pathetic. Some bagels and cold cereal. They have a large area in the lobby where it appears a better breakfast was served. At the prices they charge a hot breakfast should be included. No microwave in the room, no freezer in the refrigerator. The snack area in the lobby was almost non existant. Most of the shelves were empty. The place was very clean, beds were comfortable. Desk staff was polite and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$71
February	US$72
March	US$81
April	US$101
May	US$115
June	US$108
July	US$119
August	US$89
September	US$74
October	US$89
November	US$83
December	US$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $96	17 $89	18 $106	19 $106
20 $79	21 $80	22 $80	23 $79	24 $80	25 $93	26 $93
27 $79	28 $80	29 $80	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $94	3 $94
4 $84	5 $84	6 $84	7 $84	8 $84	9 $94	10 $94
11 $84	12 $84	13 $84	14 $84	15 $84	16 $94	17 $108
18 $97	19 $96	20 $121	21 $157	22 $157	23 $195	24 $135
25 $121	26 $96	27 $96	28 $96	29 $96	30 $107	31 $107

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Deluxe Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Suite, Multiple Beds, Accessible (Hearing One Bedroom)

Superior Suite, 1 King Bed with Sofa Bed (One Bedroom)

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Room, 1 King Bed, Accessible (Mobility Tub)

Superior Suite, Multiple Beds (One Bedroom)

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility Hearing Tub One Bedroom)

Deluxe Room, 1 King Bed with Sofa Bed

Deluxe Room, 2 Double Beds

Room, 2 Queen Beds, Accessible (Mobility Roll in Shower)

Room, 2 Queen Beds, Accessible (Mobility Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Select Indianapolis Carmel

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