Akuazul Resorts Adults Only

The room smelled of urine. The entire hotel complex was in disrepair boards missing wire exposed dangerous. There was no water provided or available unless you paid over $1.50 usd for a tiny bottle. Water is a basic necessity come on. The breakfast also very cheap. No coffee pot in room no chairs on balcony as pictured. And did I mention the smell!! Very upset with hotels claiming an 8 score does not deserve more than a 1or 2 at best. Whoever owns this is a slum lord. Really terrible.

Room was ok, outside facilities need maintenance, WiFi is non existent

This property is truly beautiful. The design and overall vibe are stunning, and the private beach area is absolutely gorgeous — peaceful and one of the highlights of our stay. You can tell there was a strong vision behind the space. Unfortunately, there is a noticeable lack of maintenance and attention to safety. There are exposed wires and multiple areas blocked off with caution tape (see photos). The rooftop pool area did not feel secure or properly maintained. These are real safety concerns, not minor cosmetic issues. Transportation upon arrival was frustrating. I scheduled a pickup in advance and waited 30 minutes with no communication. I had emailed asking how to identify the driver and was told someone would be holding a sign. That was not the case, which made arrival stressful. When I expressed concern, the manager responded by saying he didn’t understand why I was upset and that I “should be happy.” That felt dismissive and unprofessional. Additional issues: the pool is not heated, staff did not speak English which made communication difficult, the hotel is next to a busy street with constant traffic noise, and there were mosquitoes in the bathroom. Beautiful property, but it needs better maintenance, safety oversight, and guest service to match its potential.

The room was very clean, the food in the restaurant was excellent. Only giving 3 stars because they have not refunded our account for the 2 days we did not use. We paid extra to allow cancellation. We gave them 24 hours notice that we needed to leave 2 days early and they said they would refund the extra 2 days, but we still have not received any refund.

Hotel room was neglected, with unchanged sheets and un-restocked amenities. Daily house keeping reduction is normal especially after COVID but not changing the sheets at least once during a 5 day stay is outrageous! The Hotel appears to be under maintenance but not the regular maintenance that comes to mimd, Like the cover up mildew with paint maintenance. Security is a joke literally entered the resort while security was asleep “on duty”! Sewer Issue as well which appeared they were aware of and left and terrible smell all throughout. Pool looks gross. Main light in room didnt work as well as bird crap on window curtains upon arrival. Small amenities they dont have to note: No Iron No Blow Dryer