Name: Extended Stay America Suites - Wilmington - New Centre Drive
Address: 4929 New Centre Dr., New Market Center, Wilmington, North Carolina, United States of America, Wilmington, New Hanover County, US
Price range: US$76–US$131 per night
Rating: 7.75

What guests think

At Extended Stay America Suites - Wilmington - New Centre Drive, reviews are mixed, pointing to dated rooms and pronounced smoke or musty odors alongside repeated cleanliness and pest complaints, while other guests report acceptable stays for the price.

Housekeeping and maintenance concerns include dirty bathrooms and floors, broken or missing fixtures, and limited in-stay servicing. Service feedback spans very friendly, accommodating staff to rude front-desk interactions, slow check-ins, and missed requests. The location is convenient to shopping and within a short drive to the beach, but some guests felt uneasy due to loitering and late-night noise; breakfast offerings, when available, are minimal. Overall, expect a basic, budget stay with inconsistent quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Several reviews note the exterior and grounds need better upkeep, and frequent smoking near the lobby/entrances.

Related guest reviews

6

Veronique

28 Jul 2024

·

Stayed 2 nights

It’s a non smoking hotel where everyone smokes out in front of the lobby.

2

Ebony

8 Jul 2024

·

Stayed 1 night

Hallways, lobby, and room was filthy. I took pictures of things spilled all over the bedroom floor, told them about the smell and how nasty the hallways are. They said they'd vacuum them and they didn't and offered me windex to clean the room myself. The elevator was also nasty. That was by far the most uncomfortable stay ever. Smelly and visible dirt ever

4

MATTHEW

20 Oct 2024

·

Stayed 2 nights

Dirty, old and bad parking. Stay away.

8

Kimberly

4 Jul 2024

·

Stayed 1 night

This time I stayed here on the second floor and the hallway was a little smelly and when I opened my room it smelled like a dog but other than that it was pretty much clean

2

Dario

11 Jul 2024

·

Stayed 1 night

The hotel smells fusty, since you get into the lobby there’s a laundry back to reception and I don’t know what is the problem but it’s not good. The same problem in the room, looks like it’s an old construction and they don’t care about to make it clean for the people.

4

Ulysses

29 May 2025

·

Stayed 3 nights

On day 2 there was roaches in room I informed from desk and was asked if I was checking out. There nothing available anywhere even here. They did comp me for 1 night while on night 3 was awaken with a bug crawling on me. There was PetSmart when it said no pets and clearly a lot of smoking on premises. Parking was plenty but so many large pickup trucks and 4x4's spaces was tight but how do you know who is guest and not. No one knocked to clean room or make beds or even bring fresh towels until last day before check out. Definitely will not stay again ever.

8

Laurie

4 Jul 2024

·

Stayed 2 nights

The outside definitely needed attention. It looked like they were working on the front and maybe just handy made their way around to the back. Overall it was a decent stay. The staff was amazing

8

Cara

25 Jun 2025

·

Stayed 1 night

Outside needs cleaned up big time. Too many homeless hanging around the hotel. Just needed a room for the night with my dog so was perfect in that regards. I work in a hotel, there are small things that need worked on at this location. Also needs a better entrance/exit or a 2nd entrance/exit, can easily pass it and have to do a U-turn and come back and still pass it and do another U-turn.

2

Marcia

6 May 2024

·

Stayed 2 nights

The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting. There was trash around the grounds and I didn't feel real safe walking to the front door.

2

Jasmine

25 May 2023

·

Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small counter across from the check-in desk near the door, and the coffee is mon nonexistent after hours of service are done. Outside of the hotel property, there are numerous people who appeared to be hotel customers and their possible guests loitering: smoking, drinking, and using obscene language. Stay away, especially family and single women traveling.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with many reports of roaches or other bugs, strong smoke or musty odors, and dirty bathrooms or floors; a few guests did find their rooms clean.

Related guest reviews

6

John

25 Jun 2025

·

Stayed 2 nights

Room was clean, but we saw bugs. Trash was left under the sink.

2

Jurcek

29 Oct 2024

·

Stayed 11 nights

Dirty!!!!!!!!!!!!!!!!!!!!!!!!!

4

Nathan

26 Feb 2024

·

Stayed 1 night

Room smelled like an ashtray. The tile floor had cleaning mop marks but the entire thing was sticky. The bathroom walls were never cleaned and had drippy residue. The bath sink was dirty when I arrived.

2

Nicole

25 Jun 2024

·

Stayed 1 night

Very dirty bathroom full of hair in the sink , toilet durty with poop and full of roach it also smell very bad as soon as you walk in and it gets worst when you go in the room specially in the bathroom i personally had to leave the hotel could not stayed it their for the safe of my babys and i .

2

Benjamen

20 Oct 2024

·

Stayed 3 nights

DO NOT STAY HERE! Roaches, bed bugs, dirt in every corner of our room, hallway smelled like urine and cigarettes.

4

Philip

9 May 2024

·

Stayed 1 night

I really just needed a room to sleep after a flight cancellation due to weather. I got there late and was leaving early so I didn’t want to spend a lot. I wanted to take a shower but felt like I’d be dirtier if I did. The shower looked disgusting. The toilet had a dirty ring at the water line, and the sink was dirty. The carpet was filthy. The tile area was sticky. None of the lamps worked. I normally would have asked to change rooms but it was so late and I had to catch a 7am flight so I needed to be up pretty early. Fortunately the bed looked clean. But it was absolutely not worth the almost $100 I spent for a gross room. I would never stay here again. It was room 233 on 5/8-5/9.

2

Jennifer

25 Oct 2023

·

Stayed 1 night

Dirty rooms with roaches

4

Chethan

26 May 2025

·

Stayed 1 night

Lacks cleanliness in common areas and the room. The floors were so dirty and my kids even found lumps of hair flying around in the room when we entered. Would suggest alternatives if they are better.

2

Monique

16 Aug 2025

·

Stayed 2 nights

Room was dirty and stinky. Had to request another room. Guests were vagrantish!

4

Michelle

2 May 2025

·

Stayed 1 night

Room stunk if smoke. Room was old and bathroom was not clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with smoke or musty odors and worn fixtures noted. Kitchenettes are a plus, though some units lacked expected items; a few guests mentioned late-night noise, while others found the beds comfortable.

Related guest reviews

2

Alex

17 Nov 2024

·

Stayed 1 night

Vagrants in parking lot. Ac wouldnt stop running. I asked for more blankets, they said they dont provide more blankets. The alarm clock didnt work. I asked for a 6am wake up call. They didnt call. There was no onside shower curtain. Water was all over the floor. I thought the place was a ghetto dump. 107 dollars doesnt get you much of a room anymore. Id pack a tent before id ever stay at this place again.

4

Gerald

20 Oct 2024

·

Stayed 1 night

Property look old and outdated..

8

Lovena

6 Aug 2025

·

Stayed 5 nights

It had a mini kitchen.

4

Stephen

10 Aug 2025

·

Stayed 2 nights

Smelt like old cigarettes

4

Dena

17 May 2025

·

Stayed 1 night

My problem: no hair dryer, no coffee pot and supplies, couldn’t get internet! I’ve never stayed in a hotel that did not have a hair dryer and coffee pot. Yes I know I could have called the front desk to get the coffee pot but, you have a studio kitchen! Why not have the coffee pot! And paper cups?

6

Deborah

12 Nov 2024

·

Stayed 1 night

Room not very clean. No coffee available until morning. Motel set up more for extended stay individuals than short term stays. Full kitchen but not furnished with anything. Found bug in suitcase that could have been bed bug. Didn’t see any other bugs though. Will probably not return there again.

8

Rebecca

10 Jun 2025

·

Stayed 1 night

Beds were really comfy. Needed a fresher smell to it . Breakfast was basic, grab and go.

8

Henry

19 Jun 2025

·

Stayed 1 night

Comfortable

2

Robert

22 Dec 2024

·

Stayed 1 night

I was very disappointed in our stay. It started from the time we checked inn. I had a service dog and was charged anyway. The blonde kid was rude and stated you don’t follow federal law. My dog detects seizures. People were hanging out and drinking in the hallways. It wasn’t until after 2:00 in the morning until it started to quiet down. The room was not cleaned properly and we were actually scared to sit on the chairs. It looked like “white” stuff all over the furniture. I wish I had a black light. We went to the breakfast and there was nothing left. Overall it is not a place I will ever stay at again.

6

Melissa

13 Sept 2025

·

Stayed 1 night

Ok if you just need a place to sleep for a night. Room smelled kinda musty and sheets felt damp. No toilet paper holder. Very loud bathroom fan that turns on with light

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many praise friendly, accommodating staff, but others report rude front-desk behavior, long waits, and poor follow-through on requests or issues.

Related guest reviews

10

Katharine

5 Jul 2023

·

Stayed 1 night

The staff was absolutely amazing.

2

Jenniqua

9 May 2025

·

Stayed 2 nights

Hmm where do I start reservation cancelled at 430 am unbeknownst to me, so upon arrival I wasn’t able to check in. Hotel staff was very unhelpfu, didn’t even attempt to offer a solution. When I asked if I could just book directly, he attempted to charge me double the fee for a 1 night stay 114.99 plus 114.99 . The Hotels.com support was even worse also not offering a solution nor attempting to solve the problem but keep mentioning they could relate to my situation, that was laughable. It’s literally 430 in the morning, I’m 3 hours from home and stranded out a hotel . Be for real, and to this day they have still not followed up about this very recent incident. Shameful .

10

Cynthia

4 May 2025

·

Stayed 1 night

Nice atmosphere employees were fantastic

2

daniel

26 Jul 2023

·

Stayed 1 night

Front desk clerk took so long to come to the front I had to call the front desk, and when she finally came to the desk she had an attitude

10

Laurie

27 Sept 2024

·

Stayed 4 nights

The staff was outstanding from checkin …throughout our stay and checking out! We were extremely happy with our room and our requests were met. Definitely staying again!

2

Barbara

20 May 2025

·

Stayed 1 night

Took us 1hr to check in, standing while waiting. Breakfast was instant grits - to go. No good

2

Melanie

28 Jul 2025

·

Stayed 1 night

The check in guy was rude, went to the second floor to go to our room the whole hallway smelled horrible. Entered our room the room was filthy(have pics),there was no toilet paper, only small shampoo and soap was provided. Went to ask for the toilet paper the same rude man got an attitude. Toilet seat was broken and dirty. After dark there were homeless as well as women of the night standing all around the parking lot.when we asked what was going on we were told that they had cut down the woods were the homeless stayed so now they hang out in their parking lot because they have no where to go. DO NOT STAY HERE I WANT A REFUND

2

anthony

4 Sept 2023

·

Stayed 2 nights

Front desk service was rude and impatient. I would terminate her employment if that’s the way she continuously treats the people.

8

Leslie

7 Jul 2025

·

Stayed 1 night

I was very impressed with my check in! They were very helpful and kind!

8

Randy

17 Mar 2025

·

Stayed 2 nights

Staff is very responsive and very kind!!

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AI-generated summary based on recent guest reviews

Location

Convenient for shopping and dining and within a short drive to the beach; some found it generally quiet. However, multiple reviews mention people loitering outside and a reduced sense of safety at night.

Related guest reviews

2

Alex

17 Nov 2024

·

Stayed 1 night

Vagrants in parking lot. Ac wouldnt stop running. I asked for more blankets, they said they dont provide more blankets. The alarm clock didnt work. I asked for a 6am wake up call. They didnt call. There was no onside shower curtain. Water was all over the floor. I thought the place was a ghetto dump. 107 dollars doesnt get you much of a room anymore. Id pack a tent before id ever stay at this place again.

8

alex

27 May 2024

·

Stayed 3 nights

It was a quiet stay as many were long term occupants. The neighborhood was quiet even for being in the city. The room's cleanliness was fairly good. There were a couple of issues that we addressed with management and they noted it without any excuses. The front desk folks were exceptional. Overall, a wonderful place to stay.

8

Jose

2 Feb 2024

·

Stayed 2 nights

Is good place to stay is quiet area

10

Patrick

4 Oct 2024

·

Stayed 1 night

Close to shopping restaurants

10

Leonard

18 Jan 2025

·

Stayed 1 night

Friendly staff & simple to get around to the surrounding shopping areas.

6

Julio

28 May 2024

·

Stayed 2 nights

This property is well located near the center of Wilmington and 12 minutes from the beach. It has nearby restaurants and shops, making it a great place to bring your dog or pet.

2

Melanie

28 Jul 2025

·

Stayed 1 night

The check in guy was rude, went to the second floor to go to our room the whole hallway smelled horrible. Entered our room the room was filthy(have pics),there was no toilet paper, only small shampoo and soap was provided. Went to ask for the toilet paper the same rude man got an attitude. Toilet seat was broken and dirty. After dark there were homeless as well as women of the night standing all around the parking lot.when we asked what was going on we were told that they had cut down the woods were the homeless stayed so now they hang out in their parking lot because they have no where to go. DO NOT STAY HERE I WANT A REFUND

8

Cara

25 Jun 2025

·

Stayed 1 night

Outside needs cleaned up big time. Too many homeless hanging around the hotel. Just needed a room for the night with my dog so was perfect in that regards. I work in a hotel, there are small things that need worked on at this location. Also needs a better entrance/exit or a 2nd entrance/exit, can easily pass it and have to do a U-turn and come back and still pass it and do another U-turn.

2

Marcia

6 May 2024

·

Stayed 2 nights

The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting. There was trash around the grounds and I didn't feel real safe walking to the front door.

2

Jasmine

25 May 2023

·

Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small counter across from the check-in desk near the door, and the coffee is mon nonexistent after hours of service are done. Outside of the hotel property, there are numerous people who appeared to be hotel customers and their possible guests loitering: smoking, drinking, and using obscene language. Stay away, especially family and single women traveling.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is limited or inconsistent, often a minimal grab-and-go option; some guests reported no breakfast or items gone early, and coffee availability can be limited.

Related guest reviews

2

Tyshawn

16 Nov 2025

·

Stayed 1 night

They don’t have breakfast they have bugs and no ice machine and the rooms don’t smell good .. it’s smell like hot sex

2

Barbara

20 May 2025

·

Stayed 1 night

Took us 1hr to check in, standing while waiting. Breakfast was instant grits - to go. No good

6

Deborah

12 Nov 2024

·

Stayed 1 night

Room not very clean. No coffee available until morning. Motel set up more for extended stay individuals than short term stays. Full kitchen but not furnished with anything. Found bug in suitcase that could have been bed bug. Didn’t see any other bugs though. Will probably not return there again.

8

Rebecca

10 Jun 2025

·

Stayed 1 night

Beds were really comfy. Needed a fresher smell to it . Breakfast was basic, grab and go.

2

Robert

22 Dec 2024

·

Stayed 1 night

I was very disappointed in our stay. It started from the time we checked inn. I had a service dog and was charged anyway. The blonde kid was rude and stated you don’t follow federal law. My dog detects seizures. People were hanging out and drinking in the hallways. It wasn’t until after 2:00 in the morning until it started to quiet down. The room was not cleaned properly and we were actually scared to sit on the chairs. It looked like “white” stuff all over the furniture. I wish I had a black light. We went to the breakfast and there was nothing left. Overall it is not a place I will ever stay at again.

2

Jasmine

25 May 2023

·

Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small counter across from the check-in desk near the door, and the coffee is mon nonexistent after hours of service are done. Outside of the hotel property, there are numerous people who appeared to be hotel customers and their possible guests loitering: smoking, drinking, and using obscene language. Stay away, especially family and single women traveling.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$73
February	US$73
March	US$75
April	US$82
May	US$92
June	US$106
July	US$116
August	US$101
September	US$86
October	US$92
November	US$82
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $84	17 $78	18 $109	19 $113
20 $78	21 $78	22 $78	23 $76	24 $80	25 $126	26 $131
27 $97	28 $88	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $124	3 $124
4 $99	5 $91	6 $91	7 $93	8 $92	9 $124	10 $124
11 $100	12 $92	13 $92	14 $90	15 $99	16 $116	17 $119
18 $89	19 $90	20 $94	21 $93	22 $96	23 $116	24 $116
25 $88	26 $92	27 $90	28 $90	29 $91	30 $117	31 $117

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Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Wilmington - New Centre Drive

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