Is parking available at the property?

Free self parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately MXN 250 for adults and MXN 150 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 1:00 PM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available; however, specific pricing and arrangements were not detailed.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas, though specific details on room accessibility were not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Cancun's Zona Hotelera, within a 10-minute drive of Las Perlas Beach and Cancun Mall. It is approximately 7.1 miles from Cancun Convention Center and 7.4 miles from La Isla Shopping Mall.

Does the property have a swimming pool?

Yes, the property features an outdoor pool, which is available seasonally from 9:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Imperial Las Perlas Hotel in Cancun

Average nightly price at Imperial Las Perlas by month, last 12 months (USD)
Month	Average price
January	$51
February	$49
March	$49
April	$51
May	$44
June	$41
July	$43
August	$42
September	$44
October	$46
November	$46
December	$59

What guests think

At Hotel Imperial las Perlas, travellers describe a budget, no-frills stay with an older property, mixed cleanliness, and a tiny marina‑front beach that is poor for swimming, balanced by generally friendly staff and convenient transport links.

Rooms are large but dated, with frequent reports of noise, weak or intermittent hot water and Wi‑Fi, musty smells, and occasional maintenance issues. Facilities feel worn, there is no elevator and parking is limited; the small pool is typically clean but the waterfront doubles as a busy tour dock. Buffet options are basic and repetitive with limited hours, though a few guests found them acceptable for the price. Expect a simple, value‑focused base if you plan to be out exploring.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are dated: there is no elevator, parking is limited, and the small pool is usually clean but basic. The waterfront functions as a busy tour dock with little or no swimmable beach.

Related guest reviews

4

MARIA

Mar 13, 2025

·

The beach is not clean for swimming and there is a lot of people around due to tours.

2

Jose

Dec 20, 2024

·

Stayed 6 nights

On 3rd floor with no elevator, no fridge, lost power multiple times. Cable and internet not reliable. Older buildings with no real beach access to enjoy. Staff not to bright. Small pool with not nothing to do onsite

6

nadia

Nov 26, 2024

·

Stayed 1 night

It was ok, staff very nice.. no elevator if you have heavy luggage. Pool looked clean, drinks not good, food was ok. There is a public beach a 2 mnts walk but the water not so clear and has a lot of seaweed... the hotel has a small beach right in front of the marina where boat tours take olace so is not really private. A lot of ppl passing by.

6

PREYA

Dec 4, 2024

·

Stayed 3 nights

The staff was always courteous, pleasant, and helpful. The location is prime and close to shopping, dining, and other activities. Whilst the food is amicable there is always a variety. However, I felt it lacked the authenticity of the Mexcian cuisine. Nevertheless, it was a pleasant experience and we wholeheartedly enjoyed the company of our evening dinner crew. My advice for future travelers, please communicate ahead of time, especially if you have elderly or disabled individuals in your crew. This hotel does NOT have an elevator or escalator. So communicating ahead of time gives the property time to prepare the proper ground floor. Thanks!

2

Arturo

Dec 31, 2024

·

Stayed 1 night

The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle

8

Mariya

Mar 10, 2025

·

Stayed 1 night

There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for

8

Enes

Feb 16, 2024

·

Stayed 10 nights

Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight

6

Louis

Nov 27, 2024

·

Stayed 3 nights

Few things are very disappointing like : 1- there's absolutely no beach (about 20ft, 6 chairs) 2- the sea sight is even worst ! In front of the 6 chairs there's is the Cancun Sailing Matin (an over sea building and many boats booking the view) 3- my checkout was at noon while my leaving transport was at 16 o'clock, I was then ordered to stay in the lobby for the 4 hours with NO FOOD nor Water ... Staff and cleanliness are both very good.

6

Monica

Jun 4, 2024

·

Stayed 3 nights

Downfall is no elevator.

4

Melanie

Aug 16, 2025

·

Stayed 6 nights

Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of cockroaches, musty odors, dirty linens and poorly cleaned bathrooms. A few guests did find their rooms or common areas clean.

Related guest reviews

4

Lizbeth Yesenia

Apr 11, 2025

·

Stayed 4 nights

Habia cucarachas y no limpiaban la habitación de manera adecuada, por ejemplo la mesa nunca la limpiaron la dejaron sucia

Translate

2

Alma

Mar 12, 2024

·

Stayed 4 nights

I don’t like to give negative reviews but our room had cockroaches, the shower was terrible. The room smelled dirty. Staff was not friendly. The restaurant food made me sick. I will not be staying here again.

4

Luciana

Jul 25, 2025

·

Stayed 3 nights

The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.

4

Carlos

Oct 14, 2025

·

Stayed 2 nights

Horrible limpieza cucarachas en habitación y en restaurante Pisos pegajosos como de basura derramada en la habitación Ni siquiera barrieron bien cuando hicieron limpieza es una lástima porque sus precios y ubicación son buenas sus instalaciones algo viejas pero bonitas pero la limpieza es un caso parte

Translate

2

Ricardo

Aug 11, 2025

·

Stayed 3 nights

Pesimo canas sucias y con pelos y cucarachas, no utilice el hotel y no quieren devolver el dinero

Translate

6

Alberto

May 31, 2025

·

Stayed 7 nights

Había cucarachas en la habitación.

Translate

4

Nohora

Apr 1, 2024

·

Stayed 4 nights

Nice staff and area but we found cockroach all over our bathroom after a day at the beach, which was very unpleasant

2

Mayté

Jun 23, 2023

·

Stayed 3 nights

Fatal, terrible, con cucarachas

Translate

10

Ivan Alejandro

Apr 3, 2025

·

Stayed 4 nights

Había cucarachas en la habitación y la comida no era buena

Translate

2

Alejandra

Feb 20, 2025

·

Stayed 2 nights

Había cucarachas en la habitación

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are large but basic and dated, with frequent comments about noise, musty smells, intermittent hot water or AC, and slow or unreliable Wi‑Fi. Some units offer ocean or pool views.

Related guest reviews

6

Glauber Vilane

Mar 31, 2025

·

Stayed 4 nights

The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.

2

Alberto

Oct 26, 2025

·

Stayed 3 nights

The hotel furniture is very old, it seems like it's been there since the 80s and needs some serious maintenance.

6

Julio

Oct 20, 2025

·

Stayed 9 nights

Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm

10

Alan

Nov 12, 2024

·

Stayed 2 nights

Older hotel right on the bay by the ferry to Isla Mujeres. Basic rooms but large and clean. The restaurant is not fancy but the food is excellent and the drinks are affordable. Fun Mexican music plays in the bar in the evening and the crowd is fun. It all quiets down by midnight. Nice pool, great staff, I had a very pleasant relaxing 2-day stay.

10

Anna

Apr 23, 2024

·

Stayed 4 nights

Large clean rooms, comfortable mattresses, great service.

4

olga

Sep 26, 2025

·

Stayed 4 nights

Escogí regresar porque la anterior vez tuve grata estancia en esta las sábanas y almohadas tenían cabellos el aire acondicionado no funcionaba la cama rechinaba estaba suelta una tabla de reporto y no arreglaron el aire, la persona del aseo fue a reclamar is por las sábanas muy grosera.. La cama si la arreglaron

Translate

6

Raphael

Jul 10, 2025

·

Stayed 6 nights

It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico

8

DAVID

May 8, 2025

·

Stayed 1 night

Es un hotel que cumple on lo nesesario para sopesarse no es lujo es económico pero es confortable lo único q es muy lento el Wi-FI y en mi casa que estuve por causa laboral si es algo que nesecito mucho

Translate

2

Arturo

Dec 31, 2024

·

Stayed 1 night

The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle

4

López Hernandez

Oct 22, 2025

·

Stayed 6 nights

El hotel presenta de manera significativa deterioro en las habitaciones (al menos en la que se asignó a un servidor y a otro compañero más), huele a viejo, la limpieza deja mucho que decir! Hay hongo en las cortinas, no hay agua caliente todo el tiempo, y el AA, suena como a camión viejo materialista, tenemos entendido que no hay habitaciones disponibles para un cambio! En estas casi 4 noches que llevamos, un servidor y mi compañero no hemos dormido del todo bien ante estas situaciones, aparte del ruido que repente hay cerca de nuestra habitación.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Feedback on service is mixed: many praise friendly, helpful staff in dining and bars, while reception and check‑in can be slow or curt, with language barriers at times.

Related guest reviews

4

Victor

Mar 8, 2025

·

Stayed 4 nights

You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.

2

Mayra

Jul 11, 2025

·

Stayed 6 nights

The food was horrible, the front desk staff very unfriendly.

8

Francine

Sep 24, 2024

·

Stayed 5 nights

Loved the staff.... Antonio, Eduardo made my stay wonderful!

10

Darya

Nov 5, 2025

·

Stayed 6 nights

Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.

10

Gabrielle

Aug 17, 2025

·

Stayed 6 nights

Was an amazing experience with lovely staff.

10

Bianca

May 28, 2024

·

Stayed 7 nights

Amazing customer service from this hotel we stay here every year Because of the great service that they provide us! Hasiel the gentleman from the front of the lobby and ALL the staff of the hotel are just amazing they provided us with great customer service & throughout our visit they were always very friendly welcoming and attentive to our needs! This hotel & the room were very clean throughout our visit the food and the drinks at the bar were delicious. We will be back!! Amazing Staff!

6

Jose antonio

Apr 12, 2025

·

Stayed 1 night

Muy mala atención de la recepcionista. El baño de la habitación olía bastante desagradable.

Translate

6

Yvonne

Feb 27, 2025

·

Stayed 4 nights

Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.

2

NIURKA MARTINEZ

Mar 24, 2025

·

Stayed 3 nights

When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.

10

James

Sep 29, 2025

·

Stayed 1 night

Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for buses and getting around the Hotel Zone, with Isla Mujeres tours departing from the on‑site dock. For better swimming beaches, guests often walk or travel to nearby public spots.

Related guest reviews

8

walter

Dec 20, 2024

·

Stayed 1 night

Great central area and close to everything you need.

10

Darya

Nov 5, 2025

·

Stayed 6 nights

Staff was great through the entire stay. Helped us to check in early and were always available during meal times. Great location and proximity to the public beach. Good bar, a little limited food selection, but always fresh.

10

Thomas

Jul 15, 2024

·

Stayed 9 nights

Overall it was a very good stay, it is located directly on the beach, within walking distance to lots of stores and restaurants. The hotel zone is a really safe area and you can grab one of the electric scooters and explore the area, or Uber or get a taxi. The hotel itself was decent, although there could be some updates and fixes to the rooms. The AC was very cold and the bathrooms were nice, there was a great view of the ocean too. The staff were all very friendly and accommodating, especially those working the buffets and the bar. Sissy gets 5 stars also, she was awesome and very helpful. If you get a chance take one of the boat tours to isla mujeres (which leaves right from the beach on the hotel property) it was very affordable and it was a lot of fun. Just know what you are getting if you book this hotel since it is a touristy beach resort: there are some flaws with the rooms, there are a ton of people everywhere, not everyone speaks English but most do, the food was okay (it is a buffet so don’t expect Michelin star food), and there are a ton of people living there looking to take advantage of all the tourists. Allow yourself to have fun and don’t nitpick the little things.. besides, there’s free booze and beautiful beaches

8

Tim

Dec 17, 2023

·

Stayed 2 nights

Nice place, great staff. Food is ok, not amazing, not awful. Good location in Cancun. Can be loud at night. Can't really swim at the ocean in front, really dirty water, all the snorkel and catamaran tours originate from this location. Price is right and staff tries hard to accomodate you

8

Stephen

Apr 26, 2024

·

Stayed 5 nights

Really great place. And if you want to go to Isla Mujeres the boats leave literally at the back of the hotel. So convenient.

10

James

Sep 29, 2025

·

Stayed 1 night

Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.

10

Erica

Jul 9, 2024

·

Stayed 7 nights

Excellent staff, clean, quiet, good location with nice quiet public beavh close.

8

Myrna

Apr 21, 2025

·

Stayed 2 nights

Good location

8

rosa

May 12, 2024

·

Stayed 3 nights

Its convenient and easy for transportation

8

Nathan R.D

Oct 27, 2024

·

Stayed 3 nights

If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food is basic with limited variety and repetitive buffets, and several guests found items cold or the hours restrictive. A minority thought it acceptable for the price.

Related guest reviews

8

Ramzey

Mar 8, 2024

·

Stayed 5 nights

This hotel had good breakfast, lunch and dinner buffe which was included and the room and service was good. The hotel is close to the beach Playa tortuga which is much less crowded than Playa Del Carmen which can be more relaxing. This hotel is a bit away from the downtown centro nightlife both in cancun centro and down in playa del carmen so you have to take a bus or taxi. But if that's not a problem for you then this a great hotel. This hotel also offers tours to xcaret, xel-ha e.t.c cheaper than i bought at the airport.

6

Julio

Oct 20, 2025

·

Stayed 9 nights

Limited beer selection,the food was always cold,good staf,clean areas but very outdated,doors slamed all day and night because otherwise they won't close. The noise start around 5:30 in the morning till around 11pm

8

Brandon Eduardo

Feb 8, 2025

·

Stayed 2 nights

Es una propiedad de recomiendo para estancia de paso unicamente

Translate

8

Francine

Sep 24, 2024

·

Stayed 5 nights

No entertainment only music in the pool area. Perhaps a live show on the beach would have been nice. Mariachi's would have made me feel I was in Mexico, yoga, work outs at the pool I suggest. Nothing for children to do just swim... The food was ok. But really no Mexican food .. no tacos, or burritos not even pica de gallo. No options for Vegans just charros or black beans and rice. The staff is amazing especially the Bartenders. The grill guy Eduardo made the best burgers and pancakes for breakfast....Drinks are watered down though.. The hotel needs a new look and if they do upgrade and keep their staff its for sure to be a 5 star property.

6

Rodrigo

May 13, 2025

·

Stayed 1 night

La comida de bufet muy mala

Translate

8

Victor

Aug 3, 2025

·

Stayed 5 nights

Buffet ilimitado, las bebidas en general y barra libre de alcohol de buena calidad, sin embargo menús repetidos de desayuno sin mucha opción, snak vespertino bueno y la cena de muy buena a regular ( dependiendo del platillo elegido), a pesar de todo gran experiencia y estancia, muy recomendable...

Translate

2

Anshuman

Mar 27, 2025

·

Stayed 1 night

The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.

6

JUAN

Aug 14, 2025

·

Stayed 9 nights

They should variate the menu

8

Enes

Feb 16, 2024

·

Stayed 10 nights

Generally property was ok. Do not have own beach. On front is sealing boats where tourist coming. So to swim you need go maybe 100 M on other side. We have all inclusive deal , to bad they not serve coffee after meals hours. And restaurant need some updates, is not well organized , where is drinking there is noise, but wish they be less at midnight

4

Amiluz

Aug 17, 2025

·

Stayed 3 nights

We booked the AI, thinking we can relax in the hotel. But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad. Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food. Room is outdated. The staffs are welcoming and nice though, the only complement I can give to this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $49
11 $48	12 $48	13 $48	14 $48	15 $44	16 $48	17 $48
18 $48	19 $48	20 $47	21 $48	22 $48	23 $48	24 $48
25 $46	26 $46	27 $46	28 $46	29 $46	30 $46	31 $46

Su	Mo	Tu	We	Th	Fr	Sa
1 $46	2 $46	3 $46	4 $46	5 $46	6 $46	7 $46
8 $46	9 $45	10 $46	11 $46	12 $46	13 $46	14 $46
15 $46	16 $46	17 $46	18 $46	19 $46	20 $46	21 $46
22 $46	23 $46	24 $46	25 $46	26 $46	27 $46	28 $46
29 $46	30 $46

Imperial Las Perlas

Prices for Imperial Las Perlas

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Double Room

Guest reviews of Imperial Las Perlas

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Imperial Las Perlas

Considering this hotel for your Cancun trip?

Prices for upcoming dates

Business details