Name: Leonardo Hotel Newcastle
Address: Scotswood Road, Newcastle-upon-Tyne, England, United Kingdom, Newcastle-upon-Tyne, Tyne and Wear, GB
Price range: US$68–US$694 per night
Rating: 8.03

What guests think

Leonardo Hotel Newcastle earns praise for its central location near the station and arena and for consistently friendly, helpful staff, while recurring drawbacks include dated rooms, no air conditioning, occasional noise, and repeated reports of hot water or weak-shower issues.

Guests frequently find the beds comfortable and the price reasonable. Cleanliness and upkeep vary, with reports of mould, dust or stains in places and occasional missed servicing. Best suited to travellers prioritising convenience over updated rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and lounge areas offer a simple place to relax. Parking is in the multi-storey across the road with a hotel discount; overall facilities feel basic.

Related guest reviews

8

Sue

31 Aug 2024

·

Stayed 2 nights

very pleased with the hotel overall but didn’t like having to walk through smokers outside hotel doors - leaving luggage was handy for us to have a good walk around quayside and shops before room ready. Lifts worked well and staff were pleasant

10

Nigel

4 Jun 2025

·

Stayed 1 night

Fantastic stay. The staff were all super helpful. We didn’t realise when booking that we had a superior room which meant that we could check out later and receive a voucher for the bar. Room was immaculate and beds very comfortable.

4

Stephen

6 Dec 2023

·

Stayed 2 nights

Rebrand and increased pricing but the hotel is old and tired, in desperate need of an refresh. 15 minute wait to get a coffee from the bar, 10 minute wait for drink in the evening and on both occasions only a handful of guests there. Breakfast staff are great but food not the best, choice is vastly reduced from previous stay. Vending machines both broken so no option for water later in the evening. Toilets out of order in conference space floor. Really disappointing overall.

10

Nicola

17 Feb 2024

·

Stayed 1 night

The hotel is nice. All areas from the lobby and the bar to the bedrooms with ensuite are very clean and spacious. 3 lifts (elevators) and all work, with a good space for 8 people to stand in without issue. The parking is over the road, not on the hotel grounds. For long term parking it is £14 for 10-24 hours or £30 for 5 days. The hotel has a ticket that will give a discount off the parking, whether it works for the longer stays, I don't know, but it knocked £3 off our ticket price from £14 down to £11. I have lactose intolerance and the bar was able to provide soy milk for a cup of tea/coffee. The bed is comfy, firm but nice and the pillows are plump. It is a short walk to town, and a short walk to the stations. We didn't have food on site as we wanted a breakfast boa bun (5 mins walk) and dimsum (less than 10 min walk to Chinatown). No issues, all the staff are friendly and very helpful. We would stay again.

10

John

24 Jun 2025

·

Stayed 1 night

Great central location. Easy walking distance to city centre and to most attractions, restaurants, pubs etc. Good bar and restaurant in hotel. Very good price.

8

Abbie

18 Jun 2024

·

Stayed 1 night

The hotel room was nice. There was an iron and an ironing board but no hair dryer. Which seemed odd to me as I would think a hair dryer is used more than an ironing board. The beds were comfy, the place was clean and the room had blackout curtains, which was very appreciated. There were very few plug sockets though. No on site parking but there's a parking place across the road that does 24hr parking for £14 a day or £11 a day with discount provided by the hotel.

8

Jake

24 Jul 2023

·

Stayed 1 night

Minus the downstairs vending machine accepting payment then not working, no other issue with my stay

10

Angela

31 Aug 2025

·

Stayed 1 night

Great location for the city centre. Car park directly across the road with discounted rates.

10

Nigel

16 Aug 2024

·

Stayed 1 night

Great location 10 mins from Newcastle town centre and train station, has all the facilities for bar and food

10

Linda

8 Sept 2025

·

Stayed 2 nights

Location within easy walking distance of train station..Solo traveller my room had a large dble bed, table one chair. Toilitries iron and board. Tv good wifi. Room overlooked main road etc and Atilita venue. With window closed it was noise free..amazing. also has secondary glazing. Everything for a pleasant stay Breakfast choice and a great menu and seperate bar. Also quiet lounge areas on the accomodation floors.

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Cleanliness

Cleanliness feedback is mixed: while several guests found rooms and public areas clean, others reported mould, dust, stains and missed or infrequent servicing.

Related guest reviews

6

Craig

29 Oct 2023

·

Stayed 1 night

The bed was particularly comfortable, can tell that an investment in new mattresses has been made, however lacked a mattress protector or a topper. The poorly fitting sheet came loose during the night and woke up laid on the bare mattress! The bathroom however needs a LOT of attention. The ceiling above and tiles around the bath were suffering from black mould, as was the shower head which looked like it hadn’t been cleaned in some time! The complimentary toiletries had incorrect pump dispensers which didn’t fit properly so were sat loose in the bottles, with the same black mould up inside the lid. Ironic that the place you clean yourself in was so dirty! The shower curtain had also seen better days and wasn’t very white. Very disappointing, stayed here many times and seems to be going downhill quickly. Disturbed at 3am by drunken antics in the corridor with lots of shouting, running and banging, but guess that comes with the territory of a city centre hotel on a Saturday night.

6

Georgia

10 Mar 2024

·

Stayed 2 nights

Location was really good, short walk to city centre. Really friendly check in staff also. We had some issues with cleanliness of the room, there were short hairs all over the bed sheets which was quite disgusting, as well as stains on the carpets. There was also stains on the chair and all up the curtains - looked like food of some sort. Toilet in the bathroom also had brown stains in the bowl. Just could do with a proper deep clean.

4

Jan

4 Jun 2025

·

Stayed 1 night

Clean and comfortable bed towels clean , hand towel had holes in, toilet lid hadn't been cleaned had awful mess underneath, requested it to be cleaned and marks up bathroom wall, shower cold, dust in all areas,sorry to say disappointed as was looking forward to a well deserved break away.

10

james

24 Nov 2025

·

Stayed 2 nights

Clean room and hotel

6

Craig

8 May 2023

·

Stayed 1 night

Housekeeping standards have slipped. Normally our first choice stay in Newcastle but very disappointed on this occasion. Bathroom had lots of hairs on the floor, toothpaste on the tiles around sink, shower curtain mouldy and shower head needed a deep clean as sprayed out at all angles other than down! Carpet in bedroom very dusty around edges, but bed was clean and comfortable.

6

Sofia

28 Jun 2025

·

Stayed 1 night

The shower head had mould. Very disappointing. In order to have a shower we had to clean the shower head ourselves. Sounds petulante, you are paying for a service, we only had that night. Didn't had time to wait for housekeeping. The bathroom had wear and tear. Not to standards like Leonardo Glasgow.

4

Kerry

2 Feb 2023

·

Stayed 1 night

The room was not clean. The bathroom floor was filthy and covered in hairs. I took a video it was that bad. Window made terrible noise when it was windy. Toilet seat had a hole of some sort on it.

4

Abi

27 Jul 2025

·

Stayed 2 nights

There was mould in bathroom The curtains were damaged Marks all over curtains For what I paid was expected better

6

Karen

12 Nov 2025

·

Stayed 1 night

Room needs a refurb, worn carpet, sink plug and shower head needed a good clean. Coild hardly get soap out the dispenser. Radiator too close to the bed so could have easily burned yourself turning it down. Staff were all lovely. All of downstairs was spotless.

2

Glyn

22 Jul 2024

·

Stayed 1 night

We checked out after an hour and went to stay somewhere else. The corridor along which our room was located looked like it hadn't be vacuumed in a very, very long time. The window in our room was probably the dirtiest I have ever seen. There was also a tea/coffee stain on the mirror. I don't really like to give negative reviews but really, it made us feel uncomfortable and as if people didn't care.

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Rooms

Rooms are generally comfortable, with many praising the beds and some noting spacious layouts or views, but decor and fittings feel dated. Expect no air conditioning, occasional noise, limited sockets or USBs, and recurrent weak or unreliable hot water.

Related guest reviews

8

Chris

16 Aug 2025

·

Stayed 1 night

Check in was busy and took a bit long Room, bathroom and bed all good Only slight downside was no air con Which meant window open but far too much noise to keep open so had to close and made sleeping a bit more uncomfortable That said ideal location and would stay again

4

Neil

15 Jan 2025

·

Stayed 2 nights

Public areas and staff pleasant. Rooms dated and plumbing not fit for purpose. Leaking taps, cold water and no power in shower

2

Leslie

1 Mar 2025

·

Stayed 1 night

2nd weekend in a row without hit water

8

Katie

17 Oct 2025

·

Stayed 1 night

big room but quite dated

4

Lola

8 Feb 2025

·

Stayed 1 night

Hasnt been updated in 20 plus years, shower was pathetic and wouldnt wash a frog, still has a shower curtain / bath! Was booked to stay again, as hard to get two separate beds, but cancelled to stay elsewhere at a higher cost!

10

Les

14 Jan 2024

·

Stayed 1 night

Location excellent and beds sooooo comfortable, water pressure was very poor.

8

keith

2 Jul 2025

·

Stayed 1 night

Always book this hotel when I can. However it's dated and needs improvement. Visitors don't always carry usb plugs for there phones and just have the cable. Hotel don't have usb sockets and only option is using back of TV to trickle charge your phone provided TV is on and don't go into standby, reception don't have plugs available or can rent you one even if paid deposit. Older hotels have updated one socket at least to have usb as part of there socket. Another year gone and still no improvement.

4

Ian

17 Nov 2024

·

Stayed 1 night

Check in was fine. I was moved rooms twice. I was initially on 7th floor and either the fan in toilet or a plant room above was extremely noisy. I was moved a few rooms along and it was no better so I was moved to 6 where I could still hear some sort of noise but it was tolerable. Staff were sympathetic helpful and pleasant but company needs to get that sorted as it is meant to be a high end hotel. Rooms were clean and comfortable otherwise. Breakfast was fine apart from they served boiled potatoes? Would have thought hash browns should have e been the option.

10

Linda

8 Sept 2025

·

Stayed 2 nights

Location within easy walking distance of train station..Solo traveller my room had a large dble bed, table one chair. Toilitries iron and board. Tv good wifi. Room overlooked main road etc and Atilita venue. With window closed it was noise free..amazing. also has secondary glazing. Everything for a pleasant stay Breakfast choice and a great menu and seperate bar. Also quiet lounge areas on the accomodation floors.

8

Cassandra

15 Sept 2025

·

Stayed 1 night

Great location, nice communal areas but rooms were very dated and not the usual standard for this chain of hotels. The beds were comfy though!

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Service

Staff are widely praised as friendly, welcoming and helpful, with several standout mentions. A few guests noted slow check-in or unhelpful interactions.

Related guest reviews

10

Steven

7 Jan 2023

·

Stayed 1 night

Great location right next to the train station. Brian on the front desk was friendly, efficient and very helpful indeed.

10

David

21 May 2025

·

Stayed 1 night

A pal and I went there to get to a gig. We had two rooms but needed an early check in. Brian and the team went out their way to help. They couldn’t have been more courteous, helpful, and just decent people

10

D

9 Feb 2025

·

Stayed 1 night

Brian at front desk was fantastic

10

Ian

25 Mar 2025

·

Stayed 2 nights

Nice hotel in a convenient location with parking available. Helpful staff, good food. Overall a very enjoyable stay.

10

Lisa

30 Dec 2024

·

Stayed 1 night

Lovely hotel and friendly staff

10

Allan

24 Dec 2024

·

Stayed 2 nights

This hotel is not the best I’ve ever stayed in, it’s looking a bit tired in the rooms, corridors and public areas. But, it’s good value and clean and near the station. However what makes this hotel is the staff - they are fabulous, nothing is too much trouble for them, chatty and friendly and very helpful. An example : I asked for a late check-out for a work meeting at midday, which unfortunately they couldn’t do because of other bookings but offered me a space in the bar area for a work meeting where they said they’d cordon off a space and keep it quiet for me. In the end the meeting got cancelled, but super helpful. Fully recommended as long as you don’t expect 4/5* luxury.

10

Margaret

16 Oct 2025

·

Stayed 1 night

Quick check in,lovely staff, near to our venue

10

Luke

4 Aug 2025

·

Stayed 1 night

The staff were super welcoming and friendly the rooms were nice reception area was great for our group to meet breakfast was really nice would highly recommend this hotel

10

Caroline

4 May 2025

·

Stayed 1 night

Excellent stay, duty manager Ed very helpful!! Cannot fault hotel in anyway

8

darren

24 Jan 2023

·

Stayed 3 nights

Great staff and service apart from unprofessional sarcasm from night manager on Friday evening. Not very professional. Otherwise staff were fabulous and friendly.

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Location

Central and convenient for Newcastle Central Station, the Utilita Arena and city-centre attractions; most places are walkable. Many also liked the easy parking option across the road.

Related guest reviews

10

Maree

30 Nov 2025

·

Stayed 1 night

Great hotel very convenient for the city and close to shops and other attractions

10

Daniel

25 Aug 2024

·

Stayed 2 nights

Great hotel within easy reach of Central station and town centre. Great superior room on the 7th floor overlooking the city. Generous check-out time.

10

John

24 Jun 2025

·

Stayed 1 night

Great central location. Easy walking distance to city centre and to most attractions, restaurants, pubs etc. Good bar and restaurant in hotel. Very good price.

8

John

22 Nov 2025

·

Stayed 1 night

Good location and price

10

mark

22 Aug 2024

·

Stayed 3 nights

I judge a good hotel by. Comfy bed. Spacious rooms. Great staff. Quality breakfast this hotel ticked all those boxes. Also within easy walking distance to station. Dining.shops.attractions and short walk to the iconic quayside walk and bars.pubs and restaurants. Right by the arena if attending concerts etc. Large.safe carpark right across the street.

10

Chris

19 Nov 2024

·

Stayed 2 nights

Excellent location, reasonable price and clean. I would definitely use again, with it being particularly convenient for the train station.

10

Angela

31 Aug 2025

·

Stayed 1 night

Great location for the city centre. Car park directly across the road with discounted rates.

10

Nigel

16 Aug 2024

·

Stayed 1 night

Great location 10 mins from Newcastle town centre and train station, has all the facilities for bar and food

10

Harry James

18 Oct 2025

·

Stayed 1 night

Been here few times over few years. Affordable and budget friendly. Close to the central station. Rooms are always clean and well-tidied.

10

Thomas

11 Jun 2025

·

Stayed 1 night

Nice hotel close walking distance to central railway station

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Dining

Breakfast and bar meals receive mixed feedback: many enjoyed tasty options and good value, while others found limited choice, food not hot, or understaffed service at busy times.

Related guest reviews

6

Eddie

6 Feb 2025

·

Stayed 1 night

Breakfast was disappointing Not much choice no mushroom hash brown black pudding fruit juices mostly empty and you had to tip them to the side for anything to come out Nearly every table had used dishes etc on and you had to move the used dishes to another table

10

Allen

9 Aug 2024

·

Stayed 1 night

Really friendly staff, well equipped room and within easy reach of Newcastle city centre. Bed was so comfy I had the best night's sleep I've had for a while. Bar and restaurant excellent. Breakfast restaurant well laid out and excellent food and coffee. If I return to Newcastle I would definitely stay at the Leonardo again.

6

Sharon

26 Aug 2025

·

Stayed 1 night

Room was ok but not ready Breakfast was terrible The same as the last time cold and lots of missing items plus every available table piled up with used dishes and rubbish etc

10

Donna

26 Feb 2024

·

Stayed 3 nights

Overall the hotel was excellent and in a great location. The only downside was any hot food ordered, wasn't very hot. Seemed to be the same issue at breakfast and in the bar area.

4

Rob

6 Jul 2023

·

Stayed 1 night

We had no breakfast, yes it was refunded but the head chef forgot to order eggs, also no sausages the only item available at 10.00am was mushrooms out of a tin, and bacon. Its not what I expect from this type of hotel.

8

Wilhelmina

15 Jun 2024

·

Stayed 1 night

Breakfast was great. Great location. Friendly and helpful staff.,

10

David

15 Apr 2025

·

Stayed 1 night

The breakfast was awesome, and there is a staff member called Susan that is so lovely. She works so hard hard making sure the breakfast buffet was well stocked and made sure all the guests were happy. She's the best.

10

Shirley

29 Mar 2024

·

Stayed 1 night

Very good great breakfast.Good value for money

10

anthony

16 Nov 2025

·

Stayed 1 night

Room food, staff amazing the reception staff made such a fuss over our 5 year old boy. Including sweets and magic! Breakfast was lovely.

6

Gemma

3 May 2023

·

Stayed 1 night

The check in staff and night staff were friendly & efficient.rooms ok slight damp smell and no soap in room. However that soon changed come breakfast. Breakfast was a shambles no food left in buffet (9.10am ) as soon as the small amount was put out this instantly went, not enough staff to manage bank holiday weekend and event in the town. When I went to mention it to reception I was greeted by Hannah who said abruptly’I don’t deal with complaints you can speak to a manager ‘ to which my complaint was acknowledged but not before a load of excuses that the restaurant holds 100 and they have more then 200 people in but again this would have been known in advance

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$92
March	US$86
April	US$92
May	US$96
June	US$98
July	US$101
August	US$78
September	US$112
October	US$99
November	US$100
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $73	7 $102	8 $159	9 $159	10 $97	11 $94	12 $694
13 $149	14 $68	15 $97	16 $98	17 $119	18 $150	19 $276
20 $68	21 $85	22 $108	23 $141	24 $89	25 $123	26 $301
27 $68	28 $68	29 $105	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $168	3 $272
4 $72	5 $86	6 $128	7 $120	8 $72	9 $102	10 $156
11 $68	12 $68	13 $78	14 $113	15 $70	16 $79	17 $184
18 $68	19 $68	20 $100	21 $115	22 $82	23 $80	24 $197
25 $103	26 $68	27 $68	28 $82	29 $87	30 $174	31 $156

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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