Quality Inn & Suites Las Cruces - University Area

Everything was great, enjoyed our stay.

Great place and clean

Worst customer service. Awful to checkin to a room that was filthy at the end of a long travel day. Then to have no considerations.

Intense cigarette/ashtray smell in the room, toilet did not flush properly, TV remote didn't work and the office had to be locked at all hours due to unsafe neighborhood.

Disgusting rooms and dishonest staff—Avoid! Rating: 1/5 Stars I would strongly advise anyone considering this motel to look elsewhere. Our stay was incredibly disappointing from start to finish. Cleanliness: The room was in unacceptable condition. Both the toilet and the shower were visibly dirty upon arrival. It’s clear that basic hygiene and cleaning protocols are not being followed here. Theft: The most upsetting part of our stay occurred 30 minutes before checkout. While my husband was taking a load of items down to the car, the cleaning lady entered the room and stole his hat. It is shocking that staff would take personal property from a room that hasn't even been vacated yet. Between the filth and the lack of integrity from the staff, this was a terrible experience. We will not be returning, and we'll be contacting management/corporate to file a formal complaint regarding the theft.