Is parking available at the property?

Yes, free self-parking is available on-site.

Is breakfast offered at the hotel?

Yes, breakfast is available, and guests can enjoy breakfast in the room.

Does the property allow pets?

Yes, pets are allowed with a fee of DOP 3150 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Bávaro, Punta Cana, just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. It is 1.8 miles from Los Corales Beach and 2.4 miles from Cortecito Beach.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Pool access is available from 9:00 AM to 6:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Zel Punta Cana - All Suites - All Inclusive Hotel

Average nightly price at Zel Punta Cana - All Suites - All Inclusive by month, last 12 months (USD)
Month	Average price
January	$426
February	$380
March	$503
April	$426
May	$324
June	$295
July	$310
August	$292
September	$279
October	$298
November	$337
December	$345

What guests think

Across recent reviews of Zel Punta Cana - All Suites, guests praise the serene landscaped setting and spacious suites, plus warm staff, while noting mixed dining, limited evening entertainment, and that the beach is not onsite but reached by shuttle.

Most highlight attractive pools, a chic beach club, and a relaxing, low-key vibe. Common downsides include slow or inconsistent service at times, reservations or check-in hiccups, and room service delays. Food quality ranges from excellent in à la carte venues to underwhelming buffets with limited variety or temperature issues. Expect a stylish, tranquil stay with great spaces to unwind, especially if nightlife is not your priority.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple attractive pools and a well-liked beach club are available, with shuttle access to the beach; the spa gets strong praise. Entertainment is generally minimal and some guests noted occasional closures or limited activities.

Related guest reviews

8

torstein ulrich

Aug 4, 2025

·

Stayed 7 nights

The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.

10

Cavan

Sep 21, 2025

·

Stayed 7 nights

Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.

8

Gabrielle Lynne

Apr 14, 2024

·

Stayed 6 nights

We had an incredible stay overall, just some minor improvements to be made/be aware of. Pros: - The property is absolutely stunning. The hotel is more of a chic, boutique all-inclusive. My boyfriend and I loved the atmosphere and quiet environment. The cabanas and pools are lovely - most of the time we felt like we were all alone at our own luxury resort due to the way the resort is set up. - Food is great for an all-inclusive. We got the steak & lobster upgrade dinner for my boyfriend’s birthday and the food was truly amazing. The restaurants are also very good and food is very fresh. It’s still an all-inclusive, so don’t expect anything crazy, but it’s some of the best all-inclusive food I’ve ever had. - Staff are generally amazing - they made us feel right at home. - The beach is a very short walk - about 8 minutes. We enjoyed the walk as there was a lake with DOZENS of herons and iguanas to see. Cons: - Staff are pushy for Google reviews. After every dinner, staff came up to us with a QR code and asked us to review. In fact, they would actually stand there and wait for us to write a review in front of them. - The spa service prices are insane (~$300 USD). You get a discount if you’re staying at the hotel, but still $$$. Also, if they try to tell you the sauna/water treatment are an extra charge, they’re lying to you! You get this free with your stay for 1hr per day - There could be more effort made towards nightlife activities, but we enjoyed the quiet atmosphere

10

Kirenia

Aug 16, 2025

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Stayed 5 nights

Está bien segura bien limpia bonito la comida bien elaborada buena variedad solo que para recivir niños deben tener mas opciones de actividades la attention fue exceptional el animador baby es el alma del hotel super super lindos.

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8

Darreis

Nov 20, 2025

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Stayed 3 nights

The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.

10

Janette

Jul 14, 2025

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Stayed 8 nights

Zel Punta Cana is an excellent couple/family resort if you are looking to have a quiet/relax vacation. Their customer service is outstanding. All the employees are very friendly and attentive making you feel at home. The 4 restaurants are very good and the spa is wonderful. We stayed 8 nights and they had diferent activities every day/night. I highly recommend it.

10

mathew

Nov 10, 2025

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Stayed 7 nights

Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again

4

jessica

Oct 3, 2025

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Stayed 5 nights

Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available

8

Ralph

Nov 25, 2025

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Stayed 2 nights

The check in was flawless and the surrounding was in credible but wish they more entertainment

10

kristine

May 9, 2025

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Stayed 4 nights

Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!

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Cleanliness

Grounds and many rooms are reported very clean, though recurring notes mention maintenance issues, occasional mold, or dirty pool areas.

Related guest reviews

2

Anabel

Oct 30, 2023

·

Stayed 4 nights

Our experience with the assigned room was very challenging due to the presence of mold and excessive humidity, which unfortunately affected our health, which is unacceptable, we got sick because of this. Additionally, there was ongoing construction in the rooms on the floor below, resulting in significant noise disturbances. Of utmost concern, the decision to book this hotel was primarily based on the images provided, and it was disappointing to discover that Expedia had included photos from the Falcon and Palma Real Hotel, leading to a misleading representation. Such practices can understandably erode trust in booking platforms like Expedia.

2

Lace

Sep 23, 2025

·

Stayed 4 nights

The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.

4

Renee

Feb 28, 2024

·

Stayed 4 nights

I always stay at Melia. This particular one was old, moldy, a little dirty. Beds are very uncomfortable. A lot of mosquitoes in the room. Buffet room was too small. Not a big variety. Definitely will not recommend this place.

2

Darlene

Oct 29, 2023

·

Stayed 9 nights

This resort was in in bad need of repairs. As I approached, I noticed many roof tiles missing on all the buildings, my room was filthy when I checked in and I needed to have staff clean it, my first day in my room the safe was broken and needed to be replace, the electric door lock broke and I was locked out waiting two hours to have it fixed. The second day I had no hot water and my AC broke and they didn’t send anyone to fix until the next day. It was very hot to say the least. I requested a room change and waited a day for that to happen. After I moved to the next room it was about 4 hours before the AC broke. I called and was told no one was there to fix it. The next day I had to wait for someone to show up. They fixed it and it lasted 1 day. I called again and was told I would have to wait. When they came to fix it again they got it running but it smelled like it was on fire so for my safety they moved my room again. I decided that I had enough and changed my flight to leave two days early. It wasn’t until the day before I was leaving that I got a call from a hotel manager asking what they could do to make it better. I said if you could refund the two nights I won’t be here for that would be great. The next day I woke up early to leave and was held at the exit gate saying I can’t leave until I check out. I’ve never heard of this. I owed no money and was leaving early yet the refused to let me leave. Never again. Worst experience ever!!

10

mathew

Nov 10, 2025

·

Stayed 7 nights

Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again

6

Joseph Frank

Jul 26, 2025

·

Stayed 5 nights

Our family of four stayed at this hotel in the past when it was under different ownership. We saw many advertisements and thought we would give it a try. We had reserved a two bedroom swimup suite but when we arrived they said that they couldn't give us that kind of room until the next day. I mean, if you reserve this kind of room ahead of time it should be ready upon check in. So they gave us two rooms with one bedroom swim up suite that didn't connect. It was a little tough but we made it work. The next day housekeeping didn't come to the room so we had to ask for towels and our bed wasn't made. Everytime you asked for a hand towel they never had. The service at the breakfast and lunch buffet wasn't the best, you would have to ask repeatedly for water which seemed like a "big ask" sometimes. The food is mediocre at best. We would venture out to the beach during the mornings after breakfast and there was no help setting up chairs. We've been to so many resorts and they usually have someone to assist you in getting towels, chair setup, etc. The beach had a lot of seaweed too. The Beach restaurant was also mediocre. Service not good and food not good. The nighttime restaurants were ok but they had a better crew of people working them. All in all, our family tried to make the best of it. For the amount we paid for this trip we don't feel that we got what we wanted in a vacation. It's a beautiful resort (landscape wise) but sadly we won't be back.

4

Ada

Jun 30, 2025

·

Stayed 6 nights

I recently stayed at Zel Hotel Punta Cana and unfortunately, my experience did not meet my expectations, especially for a family-friendly vacation. First, this hotel is not kid-friendly at all — there were zero activities for kids and no entertainment or organized events to keep them busy. It’s the same for adults: after dinner there were no activities or shows, which made the evenings feel long and boring. The room service was disappointing. Every time we ordered something to eat, it took about 2 hours to arrive and the food always came cold. Housekeeping was also not up to standard — they only cleaned the room around 4 PM, which is an inconvenient time when you want to relax. During our entire 7-day stay, they never changed the sheets, and the shampoo and hand soap were never refilled. The pools were another letdown — no one cleaned them properly, so they were often full of leaves and debris from the trees. On the positive side, Frank and Carlos were the best part of our stay. They were very helpful, friendly, and did their best to make us feel welcome. Also, the place itself is beautiful and the hotel’s design is amazing — it’s just a shame that the service does not match the surroundings. Overall, Zel Hotel Punta Cana has potential because of its location and look, but they really need to improve their cleaning, maintenance, room service, and activity planning, especially for families. ⭐️⭐️ / 5

10

Leyanne

May 14, 2025

·

Stayed 6 nights

The staff were excellent, friendly, fun and attentive. My only complaint is the cleanliness of the pool. The main pool was alway clean an crystal clear. However, the “lagoon” area around ours and all the other swim up suites desperately needed a good vacuuming. They are surrounded by lush tropical vegetation, no doubt difficult to maintain, but they really need a better solution.

6

Laura

Jan 16, 2024

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Stayed 2 nights

El lugar es muy bonito, tranquilo y de fácil acceso. Tiene oportunidades de mejoras en el área de piscina y en las habitaciones por ejemplo uno de los closets no cerraba y la ropa de cama tenía agujeros

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10

Miah

May 30, 2025

·

Stayed 5 nights

The property and room was clean. We had the best time.

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Rooms

Suites are spacious, comfortable, and stylish, many with jacuzzis or swim-up access. Some guests faced maintenance glitches or bed-type allocation issues and noted no elevators in some buildings.

Related guest reviews

8

CHERYL E

Apr 5, 2024

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Stayed 4 nights

I like the large swim out I had it was very nice and comfortable

10

Lorena

Jun 3, 2024

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Stayed 4 nights

Muy bueno el hotel y la comida, el único problema es que no cuenta con elevadores

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8

Elvin Osmar Alegria

Mar 28, 2024

·

Stayed 6 nights

Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.

10

Renee W.

Apr 14, 2024

·

Stayed 8 nights

There are so many amazing things about this resort The room is gorgeous and the amenities were amazing. They supply everything you need from shampoo and conditioner to a razor and a toothbrush. The staff is amazing and go above and beyond. Jonatan Silvestre was an amazing waiter. We have had him for two nights in a row now and he is so kind and friendly I appreciate his help and warm smile. At the Gabi restaurant I revived excellent service from Josefa Amporo and Ronny roa Robersy josefa the waiters who were so kind, helpful and attentive bringing drinks and clearing the table and asking always if there is something else that we need. I can not recommend the concierge service provided by Jesica Ramos enough. She goes above and beyond to make us feel special. She did so many things to take care of us such as making all of our dinner reservations the first night and texting is in the morning to wish us a good day. She even called us one morning to make sure we were up and ready for our excursion. And the guest relations supervisor Soribel send a cheese meat and fruit plate to our room to snack on upon our return. The private garden area outside our swim up room is beautiful with mature landscaping. We have a patio with our own lawn chairs and cabana. The way the pool winds all around the property ensures that you have privacy. You hear birds in the day and cricket at night. This is a truly special resort.

10

Zue

May 2, 2024

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Stayed 4 nights

The rooms are clean and spacious, the staff is friendly and service is excellent. It’s not too far from the beach.

8

Darreis

Nov 20, 2025

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Stayed 3 nights

The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.

10

Sara

Aug 4, 2025

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Stayed 3 nights

Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!

10

Jeremiah

Feb 9, 2025

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Stayed 5 nights

Place was amazing. The staff was phenomenal and super friendly. I had the zel master suite and it was absolutely perfect for the occasion.

10

Kira

Nov 10, 2025

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Stayed 4 nights

The room was beautiful, looked out over the pool. Had a jacuzzi tub inside and one on the balcony. There was a dining area and a sitting room. The staff was friendly and courteous, especially Florinda, Priscilla, Milo, Luis, Ricardo, and our conceirge, Raphy.

10

Marisa Jeromie

May 12, 2025

·

Stayed 6 nights

We absolutely loved our stay at this hotel—it was perfect for the quiet vacation and downtime we were looking for. Our room, 5002 (the Master King Swim-Up Suite), had everything we needed: a spacious living area with a kitchenette, and a bedroom with essentially two bathrooms—each with its own vanity in separate areas. I tend to wake up earlier than my husband, so being able to close the bedroom door while I made coffee was a great touch. The room layout was incredibly convenient and thoughtfully designed. The food at the resort was pretty good overall, but the presentation was outstanding—every dish looked beautiful. While the hotel isn't directly on the beach, it's only a quick 2-minute ride down by cart. The beach itself was stunning, and the beach restaurant was a highlight. The food there was decent, and while the service could have been better, we really appreciated how peaceful and quiet it was. We also ventured out to a restaurant called Jellyfish and ended up going twice—it was absolutely worth the extra money for a nicer dinner experience. A quick tip: bring some cash for tipping. You tend to get slightly better service when you tip a few dollars here and there. Overall, this resort was a wonderful spot for a relaxing getaway, and we’d definitely consider coming back.

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Service

Staff are widely described as friendly and attentive, with helpful concierges. However, reports of slow responses, check-in or reservation hiccups, and missed room service indicate inconsistent service.

Related guest reviews

8

Camila Papini

Jul 28, 2025

·

Stayed 3 nights

Pros: Beautiful property and grounds. Decent food, better than other all-inclusive resorts we have visited. It was perfect for a weekend getaway. Cons: There is a strange system in place that involves an assigned “butler” who is supposed to handle everything for you. However, we had multiple issues that were not handled properly and there is no clear chain of command to have problems addressed. Some examples include our room not being ready by 3pm check-in time, dinner reservations not confirmed, room service not delivered. Most employees seemed eager to please but better training in customer service would be helpful.

10

Marcos

Feb 1, 2026

·

Stayed 2 nights

Superou nossas expectativas , pegamos somente 2 dias pois já tínhamos reserva de outro resort para os próximos 6 dias. Se tivéssemos conhecido o Zel antes , talvez não teríamos mudado e ficaria todos os dias nele , mesmo o valor sendo metade do outro que estamos não perde em nada o atendimento , pelo contrário , o atendimento dos funcionários do Zel é muito melhor , o recepcionista que nos atendeu se chama Daniel e ele foi maravilhoso com agente , inclusive nos acompanhou até o quarto e explicou tudo no detalhe. O quarto que ficamos é impecável , grande com todo conforto e tem jacuzzi na sacada. Outra ponto importante para ressaltar é a comida , maravilhosa , gostamos muito. Quando voltarmos para Punta Cana , o Zel será o Hotel que ficaremos

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6

Denyse

Oct 25, 2025

·

Stayed 2 nights

The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.

10

Luis

Nov 19, 2025

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Stayed 2 nights

Mi reciente estadía en Zel Punta Cana fue, sinceramente, perfecta, viajar solo a un resort todo incluido puede ser a veces un poco impersonal, pero en este caso fue todo lo contrario. ¡No quería irme! La razón principal de esta calificación y de mi deseo absoluto de repetir no es solo la belleza de las instalaciones, sino la calidad humana y la profesionalidad de todo el equipo. Desde el momento en que llegué, me sentí genuinamente bienvenido. Quiero hacer una mención especial al gerente, Alexis López cuya atención al detalle y liderazgo es evidente en cada rincón del hotel, se nota que su equipo está motivado y trabaja con una pasión increíble. Cada interacción, desde el personal de recepción, el.concierge Raphy, los camareros en los restaurantes, los bartenders en resumidas cuentas todo el personal, fue de atención de primera, me hicieron sentir como un huésped VIP y, más importante aún, como si estuviera visitando amigos. Esa calidez hizo que mi viaje en solitario se sintiera como un refugio. Definitivamente repetire esta experiencia. Gracias Zel Punta Cana 😉

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10

Christina

Nov 5, 2025

·

Stayed 2 nights

Great overall experience, a bit short staffed so certain services can be slow.

10

Mara Arleth

Nov 24, 2025

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Stayed 4 nights

Espectacular - comida - bebida - mi concierge Raphy fue impresionante , el mejor de todos ..saludos a todos - miguel el maletero - y el mejor cocinero zorrilla , las mejores pizzas del mundo - yefry en el volkan

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6

Hayley Jane

Aug 8, 2025

·

Stayed 4 nights

This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.

8

Lorraine

Oct 22, 2025

·

Stayed 1 night

It is a nice hotel, if you want to stay in a calm place with good food and good staff this will be it. Not to many people, not loud music, not crowded beach or restaurants. I received my platinum benefits of wine bottle and spa bonus that I used. The spa is great! And the staff managed to put us in the same room the whole wknd as we reserved one day separately. But I didnt receive the room upgrade even though I asked for it. Our concierge Robert was too nice. Alexis the manager was also very diplomatic and the rest of the staff. The bartender girl from the beach serves the best drinks! The only thing I would say is that they could get better is the logistics, communication between the staff. Sometimes they could repeat some information or didn’t know about other. But as a new hotel I know that will improve. In front of it there is the Rafa Nadal tennis courts. My fave tennis player!

4

Eric

Aug 2, 2025

·

Stayed 5 nights

We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other

10

Vanessa

Nov 18, 2025

·

Stayed 2 nights

La habitación impecable, espaciosa, el aire siempre funcionó genial, me encantó el concepto tipo pequeño apartamento porque nos permitía estar en la sala o el balcón si no queríamos salir de nuestra habitación. El servicio 10/10 Nuestro concierge Raphy atento, detallista siempre dispuesto ayudar sin duda hizo de nuestra estadía de aniversario una experiencia extraordinaria. El chef de pizza Zorrilla muy amable y servicial, nos hizo una deliciosa pizza de camarones personalizadas que la disfrutamos al máximo. El camarero de la piscina muy atento y amable, lamento no recordar su nombre pero siempre estuvo pendiente de nuestros traguitos. Ricardo el camarero de la playa, súper servicial nos buscó la forma de siempre tenernos cómodos. Jeisson el camarero del restaurant Hibachi 10/10 nos antojamos de café y ya la estación estaba abierta y fue y nos preparó un delicioso café. El bartender de la discoteca voltaje amable, atento y siempre dispuesto no había paloma y me creo un trago parecido que estaba delicioso no dijo que no nos buscó la vuelta. El Zel es un hotel de experiencia la comida deliciosa los taquitos del restaurant griego fenomenal y que decir de la comida de la playa, se ocupan mucho de los detalles, realmente es un viaje de descanso, desconexión y buena comida. Cada rincón es una experiencia única y agradable 100/100, sin duda volveríamos.

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Location

Set in quiet, lush grounds with a beach club a short shuttle ride away; several appreciated the calm. The resort is not beachfront, which some found inconvenient.

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10

Reiny Carolina

Jul 4, 2025

·

Stayed 6 nights

Property is pretty clean and the environment is amazing. Staff in the front desk is super welcoming and very friendly. Food was pretty good. Very nice hotel if you want to relax. The beach is not right in the property but they have trolleys that takes you every 5 minutes. The beach is only like 2 minutes away. I’ll recommend to make all your restaurants reservations the same day you arrive in the property because sometimes when you try to make the reservation the same day is not available. Like the live Japanese restaurant. The staff was so amazing that even though they didn’t have space the night I wanted to eat there they accommodated my partner and I. The security throughout the property is on point. I really enjoyed my 6 days stay. I’ll definitely return. Another cons is the beach has a lot of sargasso even tho they try to keep it clean. I think the government should get more involved in that part to keep those amazing beaches free from it.

8

Elvin Osmar Alegria

Mar 28, 2024

·

Stayed 6 nights

Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.

8

Karina

Aug 14, 2025

·

Stayed 6 nights

Not crowded, if you want rest no shows or activities, plenty of cabanas and chairs by the pool and beach. The beach is a bit far, golf cart brings you back and forth. The food is like at any other all inclusive, limited. Soda either flat or tastes like diet. Not much for younger kids. Overall very relaxing stay.

8

Melissa Denise

Feb 24, 2025

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Stayed 7 nights

Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.

10

Cherita

Sep 23, 2025

·

Stayed 4 nights

We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.

10

Calin

Jul 25, 2025

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Stayed 7 nights

The property very quiet and the workers very friendly the beach area beautiful only inconvenience was the lack of food choices and they have only 2 restaurants buffet is very small and every day same food the hotel layout is setup nice overall we had a good experience.

10

mathew

Nov 10, 2025

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Stayed 7 nights

Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again

4

Flavius

Aug 31, 2025

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Stayed 7 nights

Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.

10

kristine

May 9, 2025

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Stayed 4 nights

Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!

10

Leeanne Dawn

Oct 31, 2025

·

Stayed 6 nights

The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.

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AI-generated summary based on recent guest reviews

Dining

À la carte venues like the steakhouse and hibachi draw praise, but many found the buffet limited, sometimes lukewarm, with few late-night options; room service can be slow or unavailable.

Related guest reviews

6

Silas Makoto

Dec 12, 2025

·

Stayed 3 nights

Local lindo mas a comida é muito fraca. Muito simples e atendimento deixa a desejar.

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10

Camila

Nov 30, 2025

·

Stayed 4 nights

Clean rooms, quite place, clean pool, amazing staff, lots activities for adults, I would just add more food varieties as: a coffee shop, a better food selection for lunch and more snacks during day time. This is my second time staying at Zele, I am definitely coming back. Alvaro and Priscila are my favorite people.

10

Antoine

Nov 28, 2025

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Stayed 8 nights

The resort is amazing , beautiful outdoor spaces , great pools , big and clean rooms . Overall ZEL is a great destination for an amazing get away. Staff are very polite and friendly . Food is great with loads of varieties ! The resort is pure luxury — calm, beautiful, and perfect for anyone looking to take a break from the world and recharge. I personally recommend this resort to young’s and adults ! Looking forward to getting back soon!

8

Amanda

Feb 21, 2026

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Stayed 1 night

Recepção maravilhosa !!! Fomos super bem atendidos !!! Quarto lindo !! Com duas banheiras .. espaçoso .. café da manhã incrível .. Beach club beira mar .. muito bom … comida deliciosa. A maioria dos resort em punta cana não serve beira a mar .. um diferencial !! pontos negativos .. achei o atendimento do restaurante de carnes a noite muito ruim !!! Tínhamos que implorar para o garçom nos atender .. o espumante incluso muito doce , servido quente. Observação: minha opinião foi baseada em comparação ao hotel “ lopesan “ que fiquei hospedada.

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6

Denyse

Oct 25, 2025

·

Stayed 2 nights

The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.

6

Carrie Noelle

Nov 2, 2025

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Stayed 4 nights

Room was great. Concierge was less than satisfactory and the room service was awful. But the buffet and resteraunts were amazing. The property is amazing and beautiful beach

8

JUNGMIN

Nov 19, 2025

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Stayed 8 nights

Smaller, intimate resort. We went during the shoulder season so it wasn’t too crowded and enjoyed our time. We got food poisoning mid way our trip. Raw fish and dairy weren’t kept in enclosed fridge (i.e., bottom panel is cold but they are left in the open air and buffet area gets very hot due to cooking station). Stay away from eating anything raw like ceviche and dairy if you have sensitive digestive system. Overall great stay.

4

jessica

Oct 3, 2025

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Stayed 5 nights

Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available

4

Flavius

Aug 31, 2025

·

Stayed 7 nights

Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.

10

Leeanne Dawn

Oct 31, 2025

·

Stayed 6 nights

The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $276	2 $276	3 $276	4 $297	5 $297	6 $297	7 $297
8 $297	9 $264	10 $264	11 $273	12 $314	13 $297	14 $341
15 $273	16 $273	17 $314	18 $338	19 $338	20 $338	21 $273
22 $338	23 $338	24 $338	25 $338	26 $339	27 $338	28 $336
29 $335	30 $338

Zel Punta Cana - All Suites - All Inclusive

Prices for Zel Punta Cana - All Suites - All Inclusive

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About this property

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Zel Master Suite

Zel Suite

Zel Swimup Suite

Zel Two Bedroom Master Suite Swimup

Zel Two Bedroom Master

Zel Swimup Master Suite

Casa Zel Swimup Suite

Guest reviews of Zel Punta Cana - All Suites - All Inclusive

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $389
25 $269	26 $268	27 $269	28 $262	29 $262	30 $262	31 $273