The St. Regis Cap Cana Resort
$643
/ night
Avg. for October
Prices for The St. Regis Cap Cana Resort
Select dates to see prices and availability
$643
/ night
Avg. for October
Monthly average prices
Nightly prices at The St. Regis Cap Cana Resort average $572 in August, the cheapest month, and $1,190 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $1,139 |
| February | $1,100 |
| March | $1,109 |
| April | $1,046 |
| May | $730 |
| June | $719 |
| July | $693 |
| August | $572 |
| October | $643 |
| November | $752 |
| December | $1,190 |
J
F
M
A
M
J
J
A
Oct · $643
O
N
D
Most expensive: December (~$1,190)
Cheapest: August (~$572)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wi...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 3 meeting rooms available for events. Free self parking is available onsite.
Dining
Grab a bite to eat at one of the resort's many dining establishments, which include 7 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Location
Located in Punta Cana, The St. Regis Cap Cana Resort is by the ocean, a 1-minute drive from Punta Espada Golf Course and 9 minutes from Los Establos Cap Cana. This beach resort is 2.7 mi (4.3 km) from Hoyo Azul and 2.9 mi (4.6 km) from Scape Park.
What's nearby
Punta Espada Golf Course(0.1 miles)
Caleton Beach Club(1.7 miles)
Hoyo Azul(2.7 miles)
Los Establos Cap Cana(2.9 miles)
Scape Park(2.9 miles)
Juanillo Beach(3.2 miles)
El Dorado Water Park(4 miles)
Playa Juanillo(5.6 miles)
Indigenous Eyes Ecological Park(5.7 miles)
Punta Cana Beach(5.8 miles)
La Cana Golf Course(7.8 miles)
The Spa at Puntacana Resort(7.8 miles)
BlueMall Punta Cana(8.2 miles)
Corales Golf Course(11.6 miles)
Bavaro Adventure Park(12.2 miles)
The nearest major airport is Punta Cana Intl. Airport (PUJ)(9.8 miles)
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Dry Cleaning
Location
Punta Espada, Punta Cana, Dominican Republic
Punta Espada Golf Course (0.1 miles)
Caleton Beach Club (1.7 miles)
Hoyo Azul (2.7 miles)
Los Establos Cap Cana (2.9 miles)
Scape Park (2.9 miles)
Juanillo Beach (3.2 miles)
Guest reviews of The St. Regis Cap Cana Resort
9
Fabulous
Based on 122 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At The St. Regis Cap Cana Resort, guests praise the striking new property and generally warm staff, while noting recurring drawbacks like sargassum frequently limiting beach use, uneven service training with slow check in/out, and occasional maintenance hiccups.
Read moreWas this helpful?
What guests think
At The St. Regis Cap Cana Resort, guests praise the striking new property and generally warm staff, while noting recurring drawbacks like sargassum frequently limiting beach use, uneven service training with slow check in/out, and occasional maintenance hiccups.
Dining draws mixed feedback: high prices and limited variety appear in several comments, yet specific venues like the Nina restaurant receive praise. Rooms and views impress many, though some report AC or water problems, noise incidents, and occasional room assignments that disappoint. Overall, it suits travellers seeking a polished, design forward resort experience, with awareness of current limitations.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
New, stylish facilities; a few guests felt the property wasn’t fully ready at opening.
Related guest reviews
10
Thiago
Dec 5, 2025
·
Stayed 2 nights
Simplesmente impecável
Simplesmente impecável
10
Maria
May 19, 2025
·
Stayed 1 night
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
10
Froilan
Oct 9, 2025
·
Stayed 3 nights
Excellent hotel
Excellent hotel
10
Juan
Aug 27, 2025
·
Stayed 5 nights
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
4
Harrison
Jun 13, 2025
·
Stayed 2 nights
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
10
Andy
Aug 15, 2025
·
Stayed 2 nights
Great place, 6 stars, luxury hotel
Great place, 6 stars, luxury hotel
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
10
RADHAMES
Jul 26, 2025
·
Stayed 7 nights
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
10
Jesus
Jun 1, 2025
·
Stayed 3 nights
Hotel maravilloso, nuevo y fantástico el personal del hotel muy atentos, los restaurantes son de excelente calidad especialmente Ninas por otro lado aparte de todo lo bueno me parece un poco costoso y recomendaría al hotel incluir el desayuno en el costo de la habitación. Tiemblen un bar de fumadores excelente y con excelente atención quiero felicitar a todo el personal de este bar, deivi Jenny María Samuel Kordy milsiades y raulin felicidades por excelente servicio. Volvería ir sin duda y otra cosa el Gym es espectacular
Hotel maravilloso, nuevo y fantástico el personal del hotel muy atentos, los restaurantes son de excelente calidad especialmente Ninas por otro lado aparte de todo lo bueno me parece un poco costoso y recomendaría al hotel incluir el desayuno en el costo de la habitación. Tiemblen un bar de fumadores excelente y con excelente atención quiero felicitar a todo el personal de este bar, deivi Jenny María Samuel Kordy milsiades y raulin felicidades por excelente servicio. Volvería ir sin duda y otra cosa el Gym es espectacular
8
Maria
Sep 7, 2025
·
Stayed 3 nights
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
The property feels new and generally clean, but some guests noted housekeeping lapses (items not cleared, towels not replaced) and occasional water quality issues.
Related guest reviews
10
Maria
May 19, 2025
·
Stayed 1 night
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
2
Juan Pablo
Sep 20, 2025
·
Stayed 3 nights
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
10
RADHAMES
Jul 26, 2025
·
Stayed 7 nights
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
8
Maria
Sep 7, 2025
·
Stayed 3 nights
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
2
Sara Beltran
Nov 11, 2025
·
Stayed 1 night
Check in took over an hour, the villa was super old and deteriorated for the price it’s crazy, no hot water.
Check in took over an hour, the villa was super old and deteriorated for the price it’s crazy, no hot water.
6
Janice
Jun 9, 2025
·
Stayed 3 nights
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Modern rooms with impressive views for many; others reported AC or water issues, sporadic noise from alarms or maintenance, and some underwhelming views.
Related guest reviews
10
Maria
May 19, 2025
·
Stayed 1 night
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
4
Harrison
Jun 13, 2025
·
Stayed 2 nights
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
2
Juan Pablo
Sep 20, 2025
·
Stayed 3 nights
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
10
RADHAMES
Jul 26, 2025
·
Stayed 7 nights
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
8
Maria
Sep 7, 2025
·
Stayed 3 nights
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
2
Sara Beltran
Nov 11, 2025
·
Stayed 1 night
Check in took over an hour, the villa was super old and deteriorated for the price it’s crazy, no hot water.
Check in took over an hour, the villa was super old and deteriorated for the price it’s crazy, no hot water.
6
Janice
Jun 9, 2025
·
Stayed 3 nights
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are often described as friendly and welcoming, yet service can be inconsistent with slow check in/out, uneven training, and missed or delayed responses; some issues were later addressed.
Related guest reviews
10
Maria
May 19, 2025
·
Stayed 1 night
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
10
sanni
Jun 14, 2025
·
Stayed 5 nights
Staff were very knowledgeable, they were very nice and friendly
Staff were very knowledgeable, they were very nice and friendly
10
Juan
Aug 27, 2025
·
Stayed 5 nights
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
4
Harrison
Jun 13, 2025
·
Stayed 2 nights
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.
6
Abdo
Aug 6, 2025
·
Stayed 5 nights
El servicio al principio no fue bueno pero luego me compensaron
El servicio al principio no fue bueno pero luego me compensaron
10
Froilan
Dec 13, 2025
·
Stayed 3 nights
Excellent service
Excellent service
2
Juan Pablo
Sep 20, 2025
·
Stayed 3 nights
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
10
RADHAMES
Jul 26, 2025
·
Stayed 7 nights
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
8
Maria
Sep 7, 2025
·
Stayed 3 nights
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Scenic setting, but multiple reviews say sargassum often makes the beach unusable and can cause odor, though cleanup efforts occur.
Related guest reviews
10
Rodrigo
Nov 18, 2025
·
Stayed 2 nights
Beautiful location
Beautiful location
10
Juan
Aug 27, 2025
·
Stayed 5 nights
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel
8
CARLOS
Jul 26, 2025
·
Stayed 1 night
Mucho salgazo en la playa, pero el hotel esta genial Me gusta muchisimo
Mucho salgazo en la playa, pero el hotel esta genial Me gusta muchisimo
4
Alejandra
Aug 5, 2025
·
Stayed 10 nights
Very Nice hotel. But no beach… no place to even walk by it. Sargazo was horrible. I got stolen in my room…
Very Nice hotel. But no beach… no place to even walk by it. Sargazo was horrible. I got stolen in my room…
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
8
Maria
Sep 7, 2025
·
Stayed 3 nights
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Feedback is mixed: prices are high and menu variety/hours feel limited, yet some meals and the Nina restaurant receive praise.
Related guest reviews
10
zoila A
Jul 5, 2025
·
Stayed 3 nights
Amazing amazing !! Im highly recommend. We went twice a Nina restaurant the food so so good👏👏
Amazing amazing !! Im highly recommend. We went twice a Nina restaurant the food so so good👏👏
10
Maria
May 19, 2025
·
Stayed 1 night
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.
8
Eduardo
Jun 23, 2025
·
Stayed 4 nights
Requiere un servicio de restaurant más amplio es limitado
Requiere un servicio de restaurant más amplio es limitado
10
LINDA ILIANA BELTRAN
Aug 28, 2025
·
Stayed 7 nights
Hay poca variedad de restaurantes y platillos y con horarios restringidos
Hay poca variedad de restaurantes y platillos y con horarios restringidos
10
janette
Jul 20, 2025
·
Stayed 5 nights
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.
8
Marina
Dec 1, 2025
·
Stayed 5 nights
Completely lacking gluten free options for people with celiac. It was very important for us and we specifically chose St. Regis hoping they would be able to accommodate. Unfortunately, for a hotel chain this big and upscale it is very disappointing.
Completely lacking gluten free options for people with celiac. It was very important for us and we specifically chose St. Regis hoping they would be able to accommodate. Unfortunately, for a hotel chain this big and upscale it is very disappointing.
10
RADHAMES
Jul 26, 2025
·
Stayed 7 nights
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and
10
Jesus
Jun 1, 2025
·
Stayed 3 nights
Hotel maravilloso, nuevo y fantástico el personal del hotel muy atentos, los restaurantes son de excelente calidad especialmente Ninas por otro lado aparte de todo lo bueno me parece un poco costoso y recomendaría al hotel incluir el desayuno en el costo de la habitación. Tiemblen un bar de fumadores excelente y con excelente atención quiero felicitar a todo el personal de este bar, deivi Jenny María Samuel Kordy milsiades y raulin felicidades por excelente servicio. Volvería ir sin duda y otra cosa el Gym es espectacular
Hotel maravilloso, nuevo y fantástico el personal del hotel muy atentos, los restaurantes son de excelente calidad especialmente Ninas por otro lado aparte de todo lo bueno me parece un poco costoso y recomendaría al hotel incluir el desayuno en el costo de la habitación. Tiemblen un bar de fumadores excelente y con excelente atención quiero felicitar a todo el personal de este bar, deivi Jenny María Samuel Kordy milsiades y raulin felicidades por excelente servicio. Volvería ir sin duda y otra cosa el Gym es espectacular
6
Janice
Jun 9, 2025
·
Stayed 3 nights
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Froilan
Aug 10, 2026
·
Stayed 4 nights
The best hotel in Punta cana
The best hotel in Punta cana
10
Ana
Jul 11, 2026
·
Stayed 2 nights
Nice property.
Nice property.
10
Laura Amelia
Jun 28, 2026
·
Stayed 4 nights
Great service, clean rooms and beautiful facilities.
Great service, clean rooms and beautiful facilities.
10
Pablo
Jun 9, 2026
·
Stayed 3 nights
Basically, a new property with a great value to stay and enjoy it amenities. Great Breakfast Buffet, 3 nice restaurants, beautiful view from the balcony and great service in the pools.
Basically, a new property with a great value to stay and enjoy it amenities. Great Breakfast Buffet, 3 nice restaurants, beautiful view from the balcony and great service in the pools.
10
Carlos
Jun 1, 2026
·
Stayed 4 nights
Great property if you’re looking for excellent staff service and very nice hotel experience. The beach is small and a little rocky but still beautiful.
Great property if you’re looking for excellent staff service and very nice hotel experience. The beach is small and a little rocky but still beautiful.
FAQs about The St. Regis Cap Cana Resort
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately DOP 630 to 2016 for adults and DOP 630 to 882 for children.
Does the property allow pets?
Yes, pets are allowed with a fee of DOP 16,000 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What is the location of the property in relation to key landmarks?
The property is located in Punta Cana, just a 1-minute drive from Punta Espada Golf Course and 9 minutes from Los Establos Cap Cana. It is 2.7 miles from Hoyo Azul and 2.9 miles from Scape Park.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, including a children's pool. The operational hours and seasonal availability are not specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-30: NO DATA
- 2026-10-31: 314.70595USD
- 2026-11-01: 315.78266462554933USD
- 2026-11-02: 315.78266462554933USD
- 2026-11-03: 315.78266462554933USD
- 2026-11-04: 310.44171166534426USD
- 2026-11-05: 315.7756239242554USD
- 2026-11-06: 320.0816621505737USD
- 2026-11-07: 319.146786895752USD
- 2026-11-08: 321.15400197143555USD
- 2026-11-09: 319.146786895752USD
- 2026-11-10: 321.15400197143555USD
- 2026-11-11: 321.15400197143555USD
- 2026-11-12: 319.146786895752USD
- 2026-11-13: 321.15400197143555USD
- 2026-11-14: 321.15400197143555USD
- 2026-11-15: 321.15400197143555USD
- 2026-11-16: 321.15400197143555USD
- 2026-11-17: 321.15400197143555USD
- 2026-11-18: 276.99532157363893USD
- 2026-11-19: 277.9989291114807USD
- 2026-11-20: 309.110711517334USD
- 2026-11-21: 277.9989291114807USD
- 2026-11-22: 369.32709543151856USD
- 2026-11-23: 363.3054502044678USD
- 2026-11-24: 415.492973815918USD
- 2026-11-25: 415.492973815918USD
- 2026-11-26: 438.57591300811765USD
- 2026-11-27: 415.492973815918USD
- 2026-11-28: 370.33070296936035USD
- 2026-11-29: 323.1612170471191USD
- 2026-11-30: 542.207516859436USD
- 2026-12-01: 372.3379180450439USD
- 2026-12-02: 627.2553947143555USD
- 2026-12-03: 372.3379180450439USD
- 2026-12-04: 735.9103680480957USD
- 2026-12-05: 384.38117432098386USD
- 2026-12-06: 627.2553947143555USD
- 2026-12-07: 372.3379180450439USD
- 2026-12-08: 383.3775667831421USD
- 2026-12-09: 2354.4602760986327USD
- 2026-12-10: 2336.3953404174804USD
- 2026-12-11: 2336.3953404174804USD
- 2026-12-12: 2336.3953404174804USD
- 2026-12-13: 263.9484406707764USD
- 2026-12-14: 267.96287082214354USD
- 2026-12-15: 293.05302509002684USD
- 2026-12-16: 263.9484406707764USD
- 2026-12-17: 263.9484406707764USD
- 2026-12-18: 689.2703702056884USD
- 2026-12-19: 314.128749206543USD
- 2026-12-20: 462.66245973815916USD
- 2026-12-21: 462.66245973815916USD
- 2026-12-22: 461.65885220031737USD
- 2026-12-23: 646.3224340942382USD
- 2026-12-24: 1092.9271732269287USD
- 2026-12-25: 1366.911689276123USD
- 2026-12-26: 3267.8344595825197USD
- 2026-12-27: 3760.8549878173826USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Fee for cooked-to-order breakfast: approximately DOP 630 to 2016 for adults, and DOP 630 to 882 for children
- Pet fee: DOP 16000 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Dry Cleaning
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Kids Club
Poolside Bar
Breakfast in the Room
Family Room
Beach Sun Loungers
Services
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Golf Course (nearby)
Beach (Nearby)
Cycling
Horse Riding
Hiking
Child Pool
Pool Outdoor
Bicycle Tour Information
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Valet Parking
Parking Onsite
Internet
Free Wi-Fi