Name: Hotel Four Seasons
Address: 18 Ruthven Road, New Kingston, Kingston, Jamaica, Kingston, Saint Andrew, Jamaica
Rating: 8.1

What guests think

Across reviews of Hotel Four Seasons, travelers consistently praise friendly, welcoming staff, clean rooms, and a tranquil, secure location in New Kingston, while recurring drawbacks include a very basic continental breakfast and occasional maintenance issues.

Many guests enjoyed the restaurant food, but reports note repetitive continental offerings with surcharges for Jamaican dishes and periods when the jacuzzi or pool bar were closed. Rooms are generally comfortable, yet decor shows age, and some reviews mention weak AC, spotty Wi‑Fi, or noise from nearby areas. Overall, expect a convenient base for Kingston with well-kept grounds, but trade-offs include dated facilities and a simple breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests appreciate the well-kept pool, gated security, and on-site parking. However, the jacuzzi and pool bar are often unavailable, some facilities like the gym/computer do not operate, and parking can feel tight during busy times.

Related guest reviews

10

Ernest

Apr 22, 2025

·

Stayed 1 night

4 Seasons is my home away from home in Kingston. Great Staff, Easy parking, unless there is a major function,. Safe and Convenient. Reasonable prices.

10

Devon

Sep 24, 2025

·

Stayed 5 nights

Parking space are too tight

10

Sandra

Jul 2, 2025

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Stayed 4 nights

I liked the location of the property. Very central to us and also quiet. The room and grounds are maintained to a high standard and there is parking.The jacuzzi was not working which is a shame. Staff were pleasant. The food menu had a lot to offer, and I enjoyed the food including the continental breakfast. Would visit again.

8

lily

Jun 25, 2023

·

Stayed 2 nights

The staff was friendly. I like the garden. The computer and gym were not functional but the food was good.

8

Keith

Mar 11, 2025

·

Stayed 1 night

Spaciousness and parking

8

Andreas

Dec 8, 2024

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Stayed 2 nights

The people at the reception were a nightmare. Unfortunately, there was no Chance to get a Drink in the evening, no bar, breakfast a bit pole. Good and Save parking Place, nice Pool.

10

Alison

Jan 13, 2025

·

Stayed 1 night

I enjoyed relaxing in the oval pool near my room. Food in the restaurant was excellent, although a few items listed on the menu were unavailable. Room was clean and bed was comfortable, although the pillows were a bit too firm and dense for my liking. Landscaping was amazing, especially the large tree near check-in. The porch had been built around it, from the floor and through the porch roof.

8

Lorna

Jan 6, 2025

·

Stayed 4 nights

We had a great stay at the Four Seasons! The staff is amazing and incredibly friendly and helpful! While we found the rooms a bit outdated, everything was kept neat and clean. It was also a bit disappointing that the poolside bar was not actually usable. The food was also very good and would’ve loved the option to have all meals inclusive not just breakfast.

8

Julite

Oct 24, 2025

·

Stayed 1 night

Stay was great, room need a little more thought into it but otherwise ok. Pool is fresh and clean our only downer was the waitress who serve us. She was pleasant but aggressive , abrupt and hasty

8

Michelle

Aug 15, 2025

·

Stayed 9 nights

We vist Jamaica for the local food and fun Why is the continental breakfast American food and we are charge for the local dishes. The jacuzzi is advertised but does work

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Cleanliness

Reviews largely describe clean or spotless rooms and tidy grounds. A smaller number cite lapses such as dirty or dusty rooms and mosquitoes.

Related guest reviews

10

Nils

Dec 29, 2025

·

Stayed 6 nights

Chambre impeccable

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10

Tyrone

Apr 4, 2025

·

Stayed 2 nights

Very quiet and clean

10

Kristie

Jun 23, 2025

·

Stayed 3 nights

Very clean.

10

Karen

Oct 11, 2025

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Stayed 6 nights

Clean room, quiet hotel

10

Sheryl

Feb 7, 2026

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Stayed 3 nights

The room was clean and neatly organized, staff were very friendly and helpful, and the food was great.

8

Tamekia

Jun 17, 2025

·

Stayed 2 nights

May 8th to12th may. First let me say, my stay was lovely I had my daughter with me and we both had a great time, lovely breakfast dining except breakfast was quite repetitive every day if you don’t pay for additional breakfast.The hotel grounds was lovely and well kept the pool was fantastic very clean and fresh every day. One complain my daughter have really sensitive skin and was bitten by bed bugs very badly. I had to take her to the pharmacy and get her medication. Since we returned it has got better but she has light skin and she is now covered with very dark spots all over. This was not mosquitos the way the bites was on her skin was definitely bed bugs. We were in the same room and my bed was fine. I sat on her bed the first night and felt a sting but I ignored it the second day I thought it was mosquito bite then I notice there was hardly any mosquito in the room. Please get this check out. The hotel is beautiful and I wouldn’t want any one else to experience this especially children. Overall the service was great everyone was friendly. I hope I visit again soon 😊

2

VENESSA

Jun 27, 2025

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Stayed 1 night

I was awaken by persons using the pool at 11pm making alot of noise right until 2pm . Also the room was not clean i would reder to get a refund . Seevice poor . Bed uncomfortable

2

Norman

Aug 31, 2023

·

Stayed 4 nights

This property was dirty. They had other customer playing loud music after 10pm at night . no one could sleep . Had two adults only one face cloth. Took two days for nthem to get it right. The tub had broken fixtures and dirt and mold all around. My suggestion is nto run far away fronm this hotel

6

Neville

Apr 23, 2023

·

Stayed 7 nights

The room I had the first night was unbelievably filthy and dirty. I could not take a shower. I got a better room for the rest of the stay and it was ok. I should have been reimbursed for the first night

6

Sharon

Feb 4, 2025

·

Stayed 1 night

The room was outdated and had cobwebs .

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Rooms

Rooms are comfortable but dated, with occasional issues like weak AC, variable Wi‑Fi, noise near the pool or neighboring areas, and firm or uneven bedding; microwaves typically aren’t included unless paid.

Related guest reviews

8

OTANI

May 20, 2024

·

Stayed 2 nights

Anyway, all the staff were kind. The hospitality is wonderful. The place was not very convenient. The surrounding area was an up-down slope. It's safe as long as you can take a taxi. It seems that the room was an expansion building. I was worried about the noise. I can hear the sound of the next room. This is not good.

10

Talisha

Aug 14, 2025

·

Stayed 7 nights

This is like my sixth stay here. I stayed for 7 nights. I really enjoyed it. I had a slight matter and Mr. Brown (I think his first name begins with T.) was very helpful (and this was about after 10pm). He immediately figured out a resolution to ensure the issue was resolved in the interim. He also followed up in the morning and he really went above and beyond. These level of customer service is always greatly appreciated. Judith and the rest of the kitchen staff are always amazing !!!! Breakfast is always really good. This used to be my go-to hotel but I started staying at another hotel because I do not like the color of the comforters. I really hope they upgrade them to white to give the place a more modern feel. Outside of that, I love this place. It gives a nice outdoor feel as well. I get to sit outside and enjoy the atmosphere.

8

merrick

Jan 3, 2024

·

Stayed 3 nights

An oasis in Kingston Jamaica. Lots of well kept manicured trees and grass all over the property. The rooms are not newly refurbished but they are up to standards, I will most certainly stay there again and the price is very reasonable.

8

Colin

Nov 9, 2025

·

Stayed 1 night

The room was clean and comfortable. The staff were very helpful, professional and courteous. Hotel location was convenient being in New Kingston close to good tourist spots and restaurants. I would stay here again.

8

Julia

Aug 4, 2025

·

Stayed 1 night

The only thing no microwave in the room. This was a big disappointment.

8

Marc

Jun 18, 2024

·

Stayed 1 night

This was an emergency booking. The staff was very helpful, since bookings done through Expedia take 24 hours, and I made the booking 30 - 60 mins before getting to the hotel. The FDC Andre got that sorted for me, which I appreciate. The room was clean, all the staff were friendly. My room was at poolside, so the foot traffic was louder than expected. I got to hear some rando talk about a million dollar deal whether I wanted to or not. And there has to be a school near by cause all morning I hear children shouting.

8

Sandra

Aug 20, 2025

·

Stayed 2 nights

Mattress uncomfortable

6

maria

Apr 6, 2023

·

Stayed 1 night

Location seems to be close to Half way tree and within walking distance of a few places. Rooms are small.and seem dated with fixtures, fittings and overall decor. No information provided at checkin or in rooms about restuarant menu. Wifi was also spotty. Nice mango trees. Room was close to the jacuzzi.

8

Freddie

Apr 7, 2025

·

Stayed 3 nights

Older property, and it's age shows in the decor and furnishings. AC didn't work well at all. Clean and well maintained grounds. Food was good in the restaurant and service a great. Overall, a decent hotel that could be a great hotel if some updates were made.

10

Alison

Jan 13, 2025

·

Stayed 1 night

I enjoyed relaxing in the oval pool near my room. Food in the restaurant was excellent, although a few items listed on the menu were unavailable. Room was clean and bed was comfortable, although the pillows were a bit too firm and dense for my liking. Landscaping was amazing, especially the large tree near check-in. The porch had been built around it, from the floor and through the porch roof.

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Service

Service is frequently praised as warm, professional, and helpful, with smooth check-ins. Several reviews report inconsistent front-desk or restaurant interactions, including rudeness or slow responses.

Related guest reviews

4

Myriam

Oct 23, 2023

·

Stayed 4 nights

Limited restaurant hours, mediocre food and terrible service. In general the hotel service is very bad. It's noisy and nothing is very clean, it's a little disgusting

10

Nathalie

Dec 27, 2025

·

Stayed 1 night

Check in was quick and easy

6

pattijean

Sep 28, 2023

·

Stayed 5 nights

Beds are extremely hard. Maid service was great.they checked every day to see if Ineeded anything. Most of the wait staff in the restaurant were unfriendly and lazy. I only had 2 friendly waitresses in 5 days. Only 2 nice people behind the lobby counter. Orlando was very nice and helpful. The continental breakfast was good. Coffee choice if juice 2 pieces of wheat toast a few pieces of fruit , 1 egg cooked as tou choose and a sweet treat. Cost for thevroom was reasonable. The grounds were beautiful with trees and flowers.

10

Tanisha

Oct 31, 2025

·

Stayed 2 nights

Rooms were cleaned, beds and linens were cleaned. I would like to take this opportunity to thank each and every staff at Four Seasons, the kitchen staff, the front desk staff , the room service staff and the ladies that kept my room spotless. I was in Jamaica for 10 days because I got stranded due to hurricane Melissa and even though I wanted to go home the hotel staff was amazing. I felt appreciated and they did an excellent job. Big up! One Jamaica 🇯🇲

6

Samantha

Aug 28, 2023

·

Stayed 6 nights

This was my second visit to the resort. My initial stay was very pleasant, however, the second time was disappointing. The young ladies on the morning shift at the front desk are very hostile ( a course on customer service will boost the ratings of the hotel ). In addition, there were days when we had no running water for over ten minutes . I could go on and on…but I hope Four Seasons clean up their act.

4

Kerry

Aug 1, 2023

·

Stayed 3 nights

Poor customer service.

10

Sheryl

Feb 7, 2026

·

Stayed 3 nights

The room was clean and neatly organized, staff were very friendly and helpful, and the food was great.

6

James

Jun 3, 2024

·

Stayed 5 nights

Front desk staff, not were arrogant. House keeper were great. Most of the waitress staff were great. If you like walking it was interesting.

10

Roberto

Jun 18, 2025

·

Stayed 2 nights

The entire staff is amazing. Joy in the rest lays has a smile and is professionally attentive. Jada at the front desk is always eager to help when asked. I’ve been to many hotels on stays here Kingston. If staying in Kingston I only recommend Four Seasons for your family, business, or vacation trips. Most professionally managed hotel on the island. Roberto R.

10

Simon

Jan 28, 2026

·

Stayed 9 nights

The room was spotless and the staff were outstanding

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Location

Central New Kingston location feels secure and convenient for attractions, shopping, and airport access, while the compound remains quiet. A few guests noted outside noise or hilly walks.

Related guest reviews

10

Annmarie

Nov 21, 2024

·

Stayed 5 nights

It very quite, clean and it close to shopping area for food.

8

Colin

Nov 9, 2025

·

Stayed 1 night

The room was clean and comfortable. The staff were very helpful, professional and courteous. Hotel location was convenient being in New Kingston close to good tourist spots and restaurants. I would stay here again.

10

Reginald

Feb 26, 2023

·

Stayed 1 night

Just a stop over due to late landing at Norman Manley Airport, after a long flight from UK. Close to airport and in the centre of uptown Kingston. Extremely good value, lovely size room, free onsite secured parking, restaurant available serving up local dishes. Not our first time and we are certain will use again in the future.

10

ROSEMARIE

Jan 5, 2023

·

Stayed 19,357 nights

Was was quiet and clean, pleasant staff….area is secured..grounds beautiful…nicely tucked away in a nice neighborhood…easily accessible to Devon House and New Kingston will be my yearly Kingston vacay spot….

10

Auldrick

Oct 20, 2025

·

Stayed 1 night

This was a very short stay, but the area was secure, the staff were on hand for my arrival after midnight and the front desk was very welcoming. Very convenient location in New Kingston, around a half hour drive or less to and from the airport

8

MICHAEL

Sep 14, 2023

·

Stayed 1 night

Great location in the heart of town

8

Milton

May 29, 2024

·

Stayed 3 nights

Quiet and safe clean area for the purpose of my stay!

10

Carmelita

Sep 4, 2023

·

Stayed 3 nights

Great location

10

Oseremen D. E

Jun 20, 2023

·

Stayed 3 nights

I love everything about this place. If I ever go to Jamaica again and I am visiting Kingston I am definitely staying here. It is very homely, it don't have the feelings you're in a hotel, the environment is so clean. I was a little sceptical initially when it was recommended by a friend, but as soon I stepped in, I was glad I made the choice. Easy access to key tourist attraction.

10

Patrick

Feb 26, 2025

·

Stayed 3 nights

Location and parking on-site

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Dining

Many enjoyed the restaurant’s food, but the included continental breakfast is basic and repetitive, with Jamaican options costing extra. Some reported closed or limited bar service and uneven dining-room service.

Related guest reviews

2

Mr

May 3, 2023

·

Stayed 1 night

false advertisement on the complimentary breakfast, if you say it's free why do i had to pay for it, I should be refunded my money.

10

Patrick

Nov 1, 2025

·

Stayed 1 night

I enjoyed my stay. The breakfast was great.

6

Charmaine

Dec 14, 2024

·

Stayed 3 nights

I booked this Hotel because their website said breakfast included but was told by the receptionist AFTER check-in that continental breakfast is only toast and eggs and that I have to pay extra for Jamaican breakfast. DECIETFUL practice. The bar by the pool was not open during my stay. They will nickel and dime you for EVERYTHING. You have to pay extra for a microwave in your room too. The housekeeping staff is very pleasant and kept the room clean. Convient location but it is not worth the price and I WILL NOT book here again.

10

Trisha

Oct 24, 2024

·

Stayed 5 nights

In the heart of New Kingston that there was this tranquil place with great staff and food. Can’t wait to come back. The food was absolutely amazing. Thank you for making this a memorable experience.

6

Niklas

Jan 2, 2025

·

Stayed 1 night

Mysigt hotellområde i äldre stil. Poolområde trevligt: Servitrispersonalen som jobbade i restaurang under middagar (frukost/lunchpersonal var toppen) var genomgående usel och saknade all service och förståelse hur man arbetar med service och i en restaurang där man vill få folk att återvända till.

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10

Sheryl

Feb 7, 2026

·

Stayed 3 nights

The room was clean and neatly organized, staff were very friendly and helpful, and the food was great.

8

takeshi

Jan 27, 2023

·

Stayed 1 night

the property was satisfactory. rooms were clean & well equipped BUT breakfast was very STINGY !!!!!!! they serve only toast & butter with 2 pc of very small sweet bread. NO eggs, ham or sausage!!!!! we expected a better breakfast. if you want protein for breakfast you have to pay for it ! how much does eggs cost in Jamaica ? very very cheap and the hotel cannot even include it in their breakfast even though they charge more on room rates

10

Cheran

Apr 16, 2023

·

Stayed 1 night

We have stayed in Kingston a few times and this was by far our favorite experience! The dinner we got from the restaurant was delicious! We will definitely plan to stay again on any future visits to Kingston.

8

Lorna

Jan 6, 2025

·

Stayed 4 nights

We had a great stay at the Four Seasons! The staff is amazing and incredibly friendly and helpful! While we found the rooms a bit outdated, everything was kept neat and clean. It was also a bit disappointing that the poolside bar was not actually usable. The food was also very good and would’ve loved the option to have all meals inclusive not just breakfast.

6

Preston

Dec 14, 2024

·

Stayed 2 nights

Not much variation re continental break fast.

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Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

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Hotel Four Seasons