Name: AC Hotel by Marriott Kingston, Jamaica
Address: Lady Musgrave Road 38-42, New Kingston, Kingston, Jamaica, Kingston, Saint Andrew, Jamaica
Rating: 8.85

What guests think

Across many reviews, AC Hotel by Marriott Kingston, Jamaica stands out for modern, clean rooms and consistently friendly staff, a central location, and a lively lobby-bar scene, while recurring downsides include slow restaurant service, limited menu, and evening noise.

Guests frequently note a safe, convenient base for business and city visits, with Starbucks on site and secure parking, though parking priority and occasional elevator outages draw complaints. Many enjoy good food and cocktails, but others report inconsistent quality, high prices, and that room service is not offered. Expect a stylish, social city hotel rather than a quiet resort stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Modern and lively public spaces with a popular lobby bar and DJ nights, plus pool, gym, secure parking, and an on-site Starbucks. Crowding from non-guests, parking allocation issues, and occasional elevator or pool closures are noted.

Related guest reviews

8

Audrey

Oct 20, 2023

·

Stayed 2 nights

Hotel restaurant is open to the public. A few times no guests asked me to scan my room pass so they can access elevator, I said no. During weekends & at night there should be security to ensure safety. The elevator was broken & we got stuck a few times. We were stuck for more than five minutes each time. Power completely off & it’s pitch dark inside we kept running ringing alarm & nothing. I complain and issue was not resolved. This hotel is too busy.

10

Abigail

Apr 18, 2023

·

Stayed 4 nights

Property condition was in excellent condition, beautiful hotel!!!! Not somewhere for peace and quiet it’s in the heart of Kingston and is the stomping ground for EVERYONE!

10

Dwaine

Oct 5, 2024

·

Stayed 4 nights

It’s pretty busy on most evenings especially on the weekends which sometimes make it hard for guests to have seating or dining at the hotel. The lobby is extremely cold but these are mere matters of preferences and do not detract from the otherwise excellent atmosphere and facility and the professional, friendly staff

8

Anthony

Jul 2, 2023

·

Stayed 2 nights

AC hotel is in a good safe location, friendly staff. Great for family and singes. Entertaining. 24 hour pool and 24 hour gym.

10

Deloris

Jan 2, 2025

·

Stayed 1 night

Pool was closed and not reopened until December 23rd.

10

Divinity

Dec 10, 2024

·

Stayed 1 night

AC Hotel was phenomenal. The staff at the front desk and the restaurant had excellent customer service. They were friendly and approachable. The facilities were immaculate. The room was comfy and clean. We checked in on a Friday night and they had a DJ set up near the bar which was such a cool vibe. We enjoyed dinner and drinks with the music selection and it felt like a nightclub lounge atmosphere instead of a hotel lobby. The property is safe and secure with lots of parking options. I also loved that they have a Starbucks adjacent to the restaurant. My partner and I loved our stay and will definitely be returning.

10

Erika

Aug 7, 2025

·

Stayed 2 nights

Very clean modern hotel. It’s not the hotel to stay at if you want the resort pool and feels. I’d stay at S hotel. Has a pool bar and better pool

10

Stacyann

Oct 31, 2024

·

Stayed 7 nights

Chantel did a tremendous job tidying my room. The place is extremely clean and fresh. There could be nightly activities to entertain us. What I don’t like is that most times it’s hard to get a seat in the lobby because of outsiders.

6

Dennis H

Aug 22, 2025

·

Stayed 3 nights

They put low value on guess parking. Guess have to struggle their way to the very last part at the top of the parking lot while the more accessible are left for so called VIPs. Other Major hotels prioritize guests parking.

10

Lisa

Jul 20, 2025

·

Stayed 2 nights

AC hotel is great quality l, safeand the staff are super friendly. There is a Starbucks on site and a nice restaurant across the street, Thai Mystic.

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Cleanliness

Reviews consistently praise very clean, well‑maintained spaces and attentive housekeeping. A few guests mentioned lapses like delayed trash removal or cleanliness concerns in busy public areas.

Related guest reviews

6

Sheree

Apr 11, 2024

·

Stayed 11 nights

My recent stay at the AC Hotel in Kingston, Jamaica was disappointing. Despite a smooth check-in and exceptional staff like Jody, the overall experience fell short. Manager Justina attempted to address concerns, but cleanliness and atmosphere were lacking. The hotel felt more like a public lounge, uncomfortable for guests. The gym was decent, but the pool area was unclean and overcrowded with non-guests. Additionally, the ATM was out of order for three days without notice, inconveniencing guests. For $3000 USD, the value was poor. I wouldn’t recommend it, especially for female solo travelers. Marriott should reconsider its affiliation. The lack of attention to detail, combined with the uncomfortable environment, made for a disappointing stay. There’s room for improvement in terms of cleanliness and overall guest experience. While some staff members showed dedication, others were lacking in professionalism. Overall, I expected more from a hotel associated with the Marriott brand. It’s essential for guests to feel valued and comfortable, which was not the case during my stay. I hope management takes these concerns seriously and implements necessary changes to improve future guests’ experiences good luck.

10

Karen

Oct 13, 2024

·

Stayed 1 night

Love this hotel. The breakfast buffet, the clean spacious rooms. The bar is very popular (especially on a Saturday night). Best part of hotel is the Starbucks connected right beside it.

10

Tanya Stephanie

Dec 26, 2024

·

Stayed 3 nights

The staff was friendly and very helpful. The room we got was clean

10

Makeda

Dec 11, 2023

·

Stayed 1 night

Still needs some improvements on cleanliness. But the room wasn’t as bad as the last time.

10

Anjanette

Nov 19, 2025

·

Stayed 4 nights

Clean. Good breakfast.

10

Richard Obamwonyi

Dec 2, 2024

·

Stayed 2 nights

Very clean and modern. Staff was hospitable.

6

Winsome

Sep 30, 2024

·

Stayed 3 nights

Trash Needed to be picked up

10

Kelly-Ann

Jan 4, 2026

·

Stayed 1 night

Staff courteous, room spotless. Amazing food and chef

10

Eblein

Oct 20, 2024

·

Stayed 1 night

Great hotel, friendly staf, easy check in and clean rooms.

10

Justin

Dec 6, 2024

·

Stayed 3 nights

To be honest I didn’t know what to expect but was very impressed by the hotel and the staff, I found the cleanliness to be top notch and the staff to be very accommodating. I’ll stay again!!

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Rooms

Rooms are modern, comfortable, and sometimes spacious with good beds and pleasant views. Some report street noise, missing in-room microwaves/robes, and occasional AC noise issues.

Related guest reviews

10

Chantelle

Jun 20, 2024

·

Stayed 5 nights

The hotel looks sleek and modern. Hotel staff was very easy to work with when I my flights were cancelled and I needed to change my booking. The food was pretty good, and the costs were decent. The lounge can definitely get busy at night, especially on the weekends. The rooms were clean and cool, and the views were nice. I’d stay there again.

10

Roy

Mar 17, 2023

·

Stayed 3 nights

Nice beds and feather pillows. Great housekeeping. Modern design. Wish they provided a microwave.

8

VIRA

Dec 23, 2024

·

Stayed 2 nights

The rooms was very clean, can’t fault it. Being where the hotel is you can here lots of vehicles noises bit otherwise good

10

Christopher

Dec 3, 2024

·

Stayed 1 night

Great staff. Excellent location. Great rooms and bathrooms!

10

Colleen

Jan 21, 2025

·

Stayed 1 night

I like the room the view was amazing

10

Nomi

Oct 18, 2025

·

Stayed 3 nights

The hotel is stylish, staff professional and welcoming. Very nice large suite , clean! Nice atmosphere

10

David

Oct 22, 2025

·

Stayed 3 nights

Comfortable rooms

8

Robert

Apr 23, 2023

·

Stayed 6 nights

Very nice and clean rooms. Restaurant on-site and Starbucks. No microwave in room.

10

Daisy Lyn

Mar 27, 2023

·

Stayed 3 nights

Beautiful modern and classy facility, should be rated as a 5-star hotel! A good value for money. Super clean, spacious and comfortable room. Very tasty local dishes. Security is good, lively and professional environment. Responsive and caring management team. Fast speed internet, strong heated water source, daily complimentary bottled water and a nice variety of snacks and drinks from their concierge area. I can’t wait to go back, I will definitely recommend to all my friends, families and colleagues! Congratulations to the management team your doing an amazing job!

6

Jean-Denis

Jul 31, 2025

·

Stayed 13 nights

The hotel is nice, the AC on my room had a bad knocking sound it was making. It sounded like someone was hitting the door with a sledgehammer at times. The food was way overpriced and was not too delicious. You could order the same meal different times and it's still a hot or miss. The food needs to be seriously upgraded, or lowered the price of everything by half.

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Service

Staff are widely described as friendly, professional, and helpful, with smooth check-ins and attentive teams. Recurring drawbacks include slow restaurant service and occasional rudeness or uneven responsiveness.

Related guest reviews

10

Jason

Nov 8, 2025

·

Stayed 2 nights

The accommodations were great. The staff was kind professional and attentive.

6

Kirk

Sep 27, 2025

·

Stayed 3 nights

Dining lounge staff was rude.

10

Carleene

Sep 24, 2025

·

Stayed 1 night

Best place to stay in Kingston, great location, great parking, convenient place to meet with local community, great service and staff.

10

kenneth

Feb 28, 2025

·

Stayed 6 nights

Very friendly reception offering advice on any concern and offering breakfast hours. Excellent room cleaning and assistance if needing more hangars or other items. In grneral all good!

10

Nadine

Nov 12, 2025

·

Stayed 3 nights

Excellent staff and service.

10

Divinity

Dec 10, 2024

·

Stayed 1 night

AC Hotel was phenomenal. The staff at the front desk and the restaurant had excellent customer service. They were friendly and approachable. The facilities were immaculate. The room was comfy and clean. We checked in on a Friday night and they had a DJ set up near the bar which was such a cool vibe. We enjoyed dinner and drinks with the music selection and it felt like a nightclub lounge atmosphere instead of a hotel lobby. The property is safe and secure with lots of parking options. I also loved that they have a Starbucks adjacent to the restaurant. My partner and I loved our stay and will definitely be returning.

10

Sandra

Aug 6, 2024

·

Stayed 4 nights

The property is excellent however the restaurant experience is slow often multiple asking if everything is ok yet our food took over an hour before it came out.

6

Sandy

Jul 27, 2023

·

Stayed 6 nights

The atmosphere and location was ideal. The staff response to situations that I considered urgent was not met with same response.

10

Emma

Oct 31, 2025

·

Stayed 1 night

Staff was excellent!

10

Everette

Mar 3, 2024

·

Upon arrival, I was greeted by the warm and welcoming staff at the front desk who ensured a seamless check-in process. Their hospitality was unparalleled, and throughout my stay, they went above and beyond to check in with me and cater to my every need. recommending local hidden gems, their dedication to guest satisfaction was truly commendable. I must say a big shout out to Jhenelle at the front desk, and Prince, Shane, and Romaine at the bar, they are Amazing. The accommodations at the AC Hotel were simply exquisite. My room was a haven of comfort with a decent view of the surrounding landscape. Every little detail was carefully thought out, creating a cozy retreat where I could unwind and rejuvenate in the heart of Kingston. The food was also tasty, for a better experience please sit at the Bar, as the waiters in the lobby could do with a lot more traning. In addition to the decent accommodations and delectable food, to the small swimming pool to the state-of-the-art fitness center, I was able to relax and unwind during my stay. The best part about this property is that it has a nightlife. Most evenings you will have guests as well as other locals gather in the lobby and socialize. The AC Hotel will do even better if they provide Valet and Bell Hop Services. To park my car myslef or carry up my luggage to my room, takes away from an even better experience. Overall I highly recommended this property.

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Location

Central and convenient for business, embassies, shopping, and airport access; many feel safe on property. It’s less walkable due to traffic, so taxis or a car are often preferred.

Related guest reviews

10

LENA

Nov 5, 2024

·

Stayed 1 night

It is very close to the Embassies. I stayed at this hotel because I wanted to be close to the US Embassy for my appointment and it was straightforward getting there.

10

LENA

Sep 13, 2023

·

Stayed 2 nights

I would recommend this property for its convenience pretty close to everything but I wouldn't suggest walking the area because it is a very high-traffic area. The staff was very friendly and nice the property was very clean, especially our room, and our privacy signs were obeyed (smile). when the bar is closed you can get liquor from the front desk if you feel like drinking all night (smile). the elevators are spacious. I would recommend this hotel to anyone visiting Kingston who needs a nice friendly place to stay.

10

Michelle

Jan 27, 2025

·

Stayed 1 night

Centrally located in the business district

8

Chyna

Jun 12, 2025

·

Stayed 1 night

The location is central

8

Vashish

May 8, 2024

·

Stayed 4 nights

Very good business hotel. Not in the middle of the city though, a car maybe necessary to get to certain places.

10

Rachel

Dec 19, 2024

·

Stayed 1 night

Overall the best place to stay in Kingston. Centrally located and well appointed.

10

Kathy

Oct 23, 2025

·

Stayed 2 nights

Modern hotel, convenient location .

10

Alaric

Jun 3, 2025

·

Stayed 4 nights

Best place to stay in Kingston. Exceptional staff, very well maintained , newer hotel. Centrally located

10

Kadi

Jun 6, 2024

·

Stayed 1 night

Love to close proximity to shopping areas

10

Nicola

Jun 8, 2025

·

Stayed 1 night

Check in process was easy, the staff were friendly and very professional. The hotel is centrally located.

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Dining

Many guests enjoyed tasty meals, cocktails, and breakfast, and appreciate the lively bar scene. However, service is often slow, menus can feel limited or pricey, breakfast isn’t always included, and room service is not available.

Related guest reviews

10

Cesar

Sep 12, 2025

·

Stayed 1 night

I'd really enjoy staying here,the breakfast is really good as weel as the lunch options The staff is really good

8

Simone

Nov 21, 2024

·

Stayed 4 nights

The menue option was very limited. In addition, they lack to provide authentic Jamaican food. I called the front desk several times and no one answered the phone which was frustrating. However, the staff were all pleasant and accommodating. Bartender Prince and Odane were the most curtious to me and my family.

10

Anjanette

Nov 19, 2025

·

Stayed 4 nights

Clean. Good breakfast.

8

Jose Antonio

Jun 30, 2024

·

Stayed 4 nights

This is the newest hotel in Kingston. It's clean and safe, perfect for work. On Fridays and Saturdays, there is a DJ in the lobby. It gets pretty crowded and loud. The weak link is food. There is no room service, breakfast is weak, and lunch and dinner are okay, but the service is bad. I would eat out. Everything else is ok.

10

Khatoon

Dec 3, 2025

·

Stayed 1 night

Checking in was a breeze. Dining was excellent, parking was easy. Friendly staff

10

Josani

Apr 19, 2023

·

Stayed 5 nights

Beautiful property and very well located. The restaurant seemed to be understaffed and ordering food came with a long wait. Aside from that it was a great stay.

8

Sonia m

Nov 26, 2024

·

Stayed 3 nights

Service is not the best, there is no room service, water in the shower was not very hot and food options are very minimal. Not at the level of an ac Marriott

10

Faith

May 10, 2024

·

Stayed 1 night

Hotel was wonderful. The food in the restaurant was exceptional. No alcohol served due to elections

8

Deniese

Nov 11, 2025

·

Stayed 2 nights

The breakfast wasn’t very good and it was limited, parking was easy, staff were friendly and nice. The hotel itself was very good

6

Jean-Denis

Jul 31, 2025

·

Stayed 13 nights

The hotel is nice, the AC on my room had a bad knocking sound it was making. It sounded like someone was hitting the door with a sledgehammer at times. The food was way overpriced and was not too delicious. You could order the same meal different times and it's still a hot or miss. The food needs to be seriously upgraded, or lowered the price of everything by half.

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AC Hotel by Marriott Kingston, Jamaica

Amenities

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Rooms

Location

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Amenities

Property description

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What guests think

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Check-in instructions

Good to know

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AC Hotel by Marriott Kingston, Jamaica