Great location but check-in was not the greatest experience. Someone started with checking me in but because i booked 2 rooms suddenly it was complicated, they switched me over to another person at the reception. Had to pay city tax which was ok but then they had to change this also 2 times ( first they charged 8 euros, then realised it should have been 12 euros- they had to cancel the 8 and then do the 12…..) so all by all 20mins later they checked me in and the rooms were not ready yet at 14.30. We decided to leave the bags in the storage room and go into the city and explore the xmas market first. When we came back to the hotel around 17h, there was another receptionist and he mentioned I hadn’t paid my city tax yet. I showed him me bankapp that there was 12 euros deducted but apparently it was not in their system. Luckily i asked after all the hassle for an invoice at our check in and could show him that I did pay the city tax. The person at the reception mentioned it was not in the system and eventually we got our room keys. The rooms are a bit dated but all by all the location was great and it was decent value for the price and location. The check in though was the worst ive experienced and I have been in a lot of hotels
Great location but check-in was not the greatest experience. Someone started with checking me in but because i booked 2 rooms suddenly it was complicated, they switched me over to another person at the reception. Had to pay city tax which was ok but then they had to change this also 2 times ( first they charged 8 euros, then realised it should have been 12 euros- they had to cancel the 8 and then do the 12…..) so all by all 20mins later they checked me in and the rooms were not ready yet at 14.30. We decided to leave the bags in the storage room and go into the city and explore the xmas market first. When we came back to the hotel around 17h, there was another receptionist and he mentioned I hadn’t paid my city tax yet. I showed him me bankapp that there was 12 euros deducted but apparently it was not in their system. Luckily i asked after all the hassle for an invoice at our check in and could show him that I did pay the city tax. The person at the reception mentioned it was not in the system and eventually we got our room keys. The rooms are a bit dated but all by all the location was great and it was decent value for the price and location. The check in though was the worst ive experienced and I have been in a lot of hotels