CX Milan NoM

Room is small and not-so-good. Staff isn't all friendly. Breakfast is at poor quality.

The room was clean and tidy, for the price you pay you have everything and it is more comfy than the average. The hotel is built in a student dormitory so it is spread over it so it is not super easy to move across it. The location is really calm and safe but a bit isolated, perfect if you are travelling by car. For the price you pay is a good deal honestly.

The hotel offers clean and comfortable rooms, making for a pleasant and convenient stay. Its location is particularly advantageous, situated close to the train station, which makes travelling around the area very accessible. In addition, the hotel provides a helpful golf cart service after 4pm, allowing guests to be dropped off nearby for added convenience. The staff were professional, friendly, and always willing to assist with any requests or queries, contributing positively to the overall guest experience. Their helpful attitude and attentive service were greatly appreciated throughout the stay. One area that could benefit from improvement is the canteen. The dining options were quite limited, and the overall atmosphere and presentation felt very basic. Expanding the menu and enhancing the dining experience would significantly improve the hotel’s overall offering. Overall, the hotel provides good value due to its cleanliness, excellent location, and supportive staff, making it a suitable option for travellers seeking convenience and reliable service.

good

I had a very disappointing experience at this hotel in Milan. First, the room was advertised as having air conditioning, but when I checked in, it wasn’t working at all. Instead, there was only a fan. When I contacted reception, I received inconsistent explanations—first they said it couldn’t be fixed, then they claimed it was “by law” in Milan, and later they said they would try to help after a couple of days. This was frustrating and unclear. Eventually, they offered to move me to another room. While the new room was larger, it created new issues. It appeared to be an accessible (disability-adapted) room, which made the layout uncomfortable for my needs. The bathroom setup was awkward, the TV was not in the main sleeping area, and most importantly, there was a complete lack of privacy due to a window without curtains—anyone outside could see in, especially near the bathroom area. Another major issue is that this property is actually a mixed-use campus, not a typical hotel. Only a small part of the building is used as a hotel, while the majority is student accommodation. This creates a very noisy and chaotic environment. Large groups of students gather in the open common areas, especially late at night, watching matches and TV at high volume and talking loudly even at 1–2 AM. It was extremely disruptive and made it very difficult to rest. This setup is simply not suitable for a hotel stay. I need to write more but there is no space.