Name: Quality Inn Richmond Airport
Address: 5240 Airport Square Lane, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: US$70–US$104 per night
Rating: 6.93

What guests think

At Quality Inn Richmond Airport, guests highlight the convenient location near the airport and low rates, but feedback is mixed overall, with frequent comments about dated interiors, variable cleanliness, maintenance issues, and a very simple breakfast that sometimes runs out.

Many mention friendly front-desk staff and quick check-in, though service can be inconsistent and occasional check-in or key-card mistakes occur. Several reviews note strong odors, humidity or mold, worn carpets and furniture, and noise through thin walls; some rooms are acceptable for a short overnight. Practical downsides include no elevator, no airport shuttle, and reliability issues with Wi-Fi and room equipment. Expect a basic, budget stay close to the airport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with repeated mentions of no elevator and no airport shuttle; some report malfunctioning exterior doors and ice or gym equipment.

Related guest reviews

6

Madelle

20 Jul 2024

·

Stayed 1 night

No elevator. I had to drag my luggage upstairs

6

Richard

16 Jun 2025

·

Stayed 1 night

Not impressive. 2-story hotel with no elevator? I haven't seen that in a long time. Pretty inconvenient. Front door locked at night - need card to get in. Over security? Side door, near parking, doesn't even operate at night. Old toilet that clogged up. Unimpressive breakfast. Noisy construction next door. Dismissive front desk people. Cheap price though. Not the worst hotel, but would try not to come back.

6

Angie

28 Nov 2025

·

Stayed 1 night

No elevator to get to 2nd floor.

4

Reford

11 May 2024

·

Stayed 1 night

NO airport shuttle. Why stay near the airport if you can't get to the airport?

8

Cynthia

11 May 2024

·

Stayed 2 nights

Friendly staff nice dining area and breakfast. Old carpet throughout needed replacing. Musty carpet smell around ice machine. Side entrance looked shabby and needed new doors carpet and paint

2

Leslie

17 Jun 2025

·

Stayed 3 nights

This was not the property I thought I had booked in the past which was convenient, clean and had shuttle service. I found out when I arrived at the airport that this hotel did not offer shuttle service and the property I stayed at before did have a shuttle. I had to Uber to the property. The place did not feel safe, the furniture was stained and worst of all, there are no elevators. We had to carry our luggage up a staircase. Our flight arrived around midnight so we stayed the first night. We got up early the next morning and did not return the next two nights. We found another hotel for the remainder of our stay. We ended up paying for three nights and actually stayed there about six hours. This property did not meet our expectations for a clean pleasant hotel stay.

4

Cordell

23 Jul 2024

·

Stayed 2 nights

No elevator

6

Charles

13 Jun 2025

·

Stayed 2 nights

A leak in the bathroom made the entre room musty and all the lamps and metal fixtures rusty. The exercise equipment did not work in the gym. The only non-ultra-processed high carb food was apples. Only basic cable.

2

Morgan B

11 Mar 2024

·

Stayed 1 night

Booked this it stated they had shuttle service to airport. It was broken down and they offered no alternative. I had to pay $40.00 for an uber

4

Corey

16 Nov 2025

·

Stayed 2 nights

No elevator, key card did not work to enter side door 8PM so we had to walk all the way the front entrance, then back to the end of the hotel to go up the stairs to the room. One time wouldn’t be bad but we had to do this every time after arriving back. When we arrived back for our second night stay our key cards did not work for the room either. After being replaced we noticed that the towels had been removed from the room without being replaced. This resulted in having to walk back to the front desk and back yet again.

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Cleanliness

Cleanliness is inconsistent, with many reports of musty or moldy odors, stained or worn carpets and linens, and occasional pests; other guests found rooms acceptably clean.

Related guest reviews

6

Jeannie

17 Aug 2025

·

Stayed 2 nights

The carpet in the room was absolutely disgusting

4

Benjamin

31 May 2025

·

Stayed 2 nights

The bed was clean but the room/bathroom was not clean.

4

Jill

16 May 2024

·

Stayed 1 night

Sticky carpet that somehow felt wet. The sheets and blankets were so thin I was freezing all night even with the AC unit completely off. Toilet was coming off the wall and rocking. Drain in sink missing drain in tub not sitting correctly. There was some type of altercation in the hall after midnight that was loud and the walls are so thin you can hear whenever someone opens or closes a door.

2

Teresha

16 Mar 2025

·

Stayed 2 nights

The room was so dirty. Bathroom floor had spills all over it and shoe prints. I went to wipe it up with a washcloth and there were two dead bugs in the corners. The chrome on the sink faucet had water spots all over it. There was stuff all over on the carpet against the walls. Asked a maid to come and vacuum and she never got the edges either. TV had to be fixed my maintenance. He said it has to be reset every time after you power it off. There was a hair on the sheets. And the tub drain isn’t installed properly so it won’t hold water when you push it down. Lots of cruddy patch jobs on the ceiling and walls. So gross. Second worst hotel ever. Got in after midnight and left early for a wedding so no time to get it fixed before coming back for the second night.

2

Nikeya

16 Aug 2025

·

Stayed 1 night

Ended up leaving and just facing my hot house even though the power was out and it was extremely hot and uncomfortable. The room smelled of mold and mildew, couldn’t keep my small child there for the night.

2

Addy

30 Jun 2023

·

Stayed 1 night

The first room we checked into had cockroaches! They offered another room, we went into the second and there was a hole in the wall, food on the floor, and a dirty AC and sheets. We tried to get a refund, but instead they sent the maintenance guy into the room to convince me it was clean. None of the staff apologized and no refund was offered. Don’t stay here.

2

Kathy

12 Aug 2024

·

Stayed 2 nights

This was extremely dirty and the air conditioning unit blowing a musty moldy Odat that caused a family member to use their inhaler. The toilet had old urine on the base and it looked like mice may have chewed the particle board under the refrigerator as well as black mold in the bathroom. Wound never recommend this hotel to my worst enemy.

2

kytha

2 Aug 2025

·

Stayed 3 nights

Upon check-in the smell of mold walking into the lobby was horrible. When we got to the room it was worse. We didn't even put our bags down. We ask for a refund right away. I do not recommend!

2

Vida

1 Aug 2025

·

Stayed 2 nights

This property was the worst place I ever considered staying at. The room was musty, there was visible mold, crudely patched holes in the door and the ceiling tiles in the bathroom were rotting out. You could even see build up in the air conditioning vents. I immediately requested a refund. The maintenance person asked me to “show” him the mold as if he had no idea it was there. That room was in shambles for a long time and it is downright disgusting they even try to have someone pay to stay in it. If I could post photos, I would. DO NOT STAY HERE.

4

Orslla

18 Aug 2025

·

Stayed 3 nights

Although the staff was pleasant, my overall experience was not. When I arrived, I was given a key to a room that was already occupied. Then, my correct room's bathroom and fridge was not cleaned. On the second night of my 3 night stay, I discovered several bedbugs. In addition, I wish there were a better variety of breakfast choices offered.

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Rooms

Rooms are dated with worn furniture, thin walls, and mixed comfort; several guests found mattresses low or springy and AC or fixtures noisy. Wi-Fi in rooms can be unreliable, though some found them adequate for a short overnight.

Related guest reviews

10

Charles

22 Jun 2024

·

Stayed 1 night

Comfortable bed. Nice place especially for the money

6

Klenton

27 Oct 2024

·

Stayed 2 nights

The adjoining rooms allow too much noise. Could not hear our TV over the next room radio. You could every word they said because they talk loud. The beds are so close to the adjacent door, it was not pleasant to her them have sex. We changed rooms.

8

Edward

7 May 2023

·

Stayed 1 night

Room was clean. Hallways look worn and dirty. Wifi doesn't work in the rooms but can be used in the lobby. Staff was friendly and helpful.

4

Jeannette

25 May 2025

·

Stayed 1 night

Not a good experience. Rundown room. Felt springs on bed. Partner and I sank into the middle of bed. Sock from previous people that stayed seen on the floor.

6

Maria

11 May 2025

·

Stayed 1 night

Good enough for a nights sleep before an early flight. But wouldnt stay there more than 1 night. Bed sheets were stained, and furniture was worn. The shower rod was incorrectly installed so the shower curtain would not stay closed! It just kept sliding down the pole. Good grief!

6

Kaytlin

19 Aug 2024

·

Stayed 1 night

For a quick one night stay, which is what we needed, it was fine. The front counter was a little rough to get everything setup. The walls are thin so we heard every single person who walked past our door. Plus the lotion container fell off the wall in the middlw of the night freaking us out! Again, it was a fine experience for what we needed but will probably pick a different place in the future.

6

Shawn

25 Feb 2024

·

Stayed 1 night

Staff at check in was great. Bed was a little too soft and rooms in need of an overhaul. Breakfast was disappointing

6

Marie-Claude

30 Jan 2024

·

Stayed 1 night

the hotel is very outdated, and cleanliness is average although the bed was comfortable and the room ok.

6

Dale

12 May 2025

·

Stayed 2 nights

Room ac was noisy.

8

James

23 Mar 2025

·

Stayed 1 night

The staff was very helpful and polite. The hotel was in poor shape from walls to ceiling. Was outdated furniture which had some noticeable stains on it. Again the staff was great. Just needs updating.

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Service

Staff are often described as friendly and accommodating, with several shout-outs to front-desk team members. However, service can be inconsistent, with occasional rudeness, check-in errors, and slow or ineffective issue handling.

Related guest reviews

2

Tammer

5 May 2025

·

Stayed 1 night

I was given keys to room 225, I opened the door it was dark I turned around to turn on the light and when I turned back around integer room a man way lying in the bed. He jumped up I screamed, grabbed my luggage and ran down stairs to the clerk. The clerk assigned room 205 to me, I was so nervous I couldn’t sleep. I kept staring at the door and all I could think of is what would have happened to me if the man on the bed would have attacked me.

10

Freddie

5 Aug 2025

·

Stayed 1 night

There was a small issue with the light in the bathroom. I let the gentleman at the counter know about it and he was able to quickly switch us to another room. We also had to wait on a ride after our checkout and after returning our rental car. We were wed to wait in the lobby until our ride arrived. Staff was more than willing to help out and made our stay there very welcoming and was a pleasure. Would stay there again without hesitation.

2

Rimma

12 Oct 2024

·

Stayed 1 night

Brenda at the front desk was so cold and unhelpful. WiFi doesn’t work either.

10

John

2 Nov 2023

·

Stayed 1 night

The folks working here are delightful and so accommodating. Truly so grateful for their help last weekend.

8

Andy

26 Mar 2024

·

Stayed 3 nights

Apart from the party on the second floor Saturday night which woke us all around 1-2am the staff are very friendly, helpful and make you feel welcome.

10

Alicia

25 Nov 2025

·

Stayed 1 night

Great service. Clean rooms

10

fabian

8 Oct 2024

·

Stayed 1 night

Staff was excellent. The hotel was really close to the airport. The property was super clean. They had snacks at the front desk. I am happy I found this one, I will stay when I’m back in Richmond

10

Donald

16 May 2024

·

Stayed 1 night

The hostess behind the reception desk was more gracious and helpful and kind than any I've met on any of my hotel stays. She is a very valuable employee. Promote her and give her a raise.

4

Stephanie

4 Nov 2024

·

Stayed 1 night

The front desk was person upon check-in was brusque and borderline rude to me, mumbling through basic info I needed to enjoy my stay, such as quickly mumbling the wifi passcode and how to access stairs to get to room (2nd floor). Upon payment from my card, the wrong name was presented as a reserved guest, and after telling her this she did nothing and commenced to check me in, swearing she'd spoken to me earlier about the room, which I never did as I made reservations online without speaking to anyone. Once inside the room I soon discovered the remote never worked for tv--I believe the batteries may needed to be changed, but the remote chamber where batteries would be, were screwed shut. Next, the wifi passcode she scribbled on the card holder never worked after many tries. Just disrespectful and shoddy!! Will never use this property again!!

10

Tony

5 Sept 2025

·

Stayed 1 night

Lots of thanks to Ms. Brenda and her team. The service and hospitality was awesome!!!

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AI-generated summary based on recent guest reviews

Location

Very convenient for Richmond Airport and near restaurants and shops. Several reviews note the surrounding area can feel rough or less safe at night.

Related guest reviews

8

VEERA VENKATA KRISHNA

4 Sept 2025

·

Stayed 2 nights

Overall my stay at Quality in Richmond airport is good. Nice welcoming staff. Plenty of parking. can find nice restaurants and shopping centers are nearby. Affordable price.

8

Maria

27 Apr 2025

·

Stayed 1 night

Very close to the airport. Clean rooms.

10

Katherine

8 Apr 2024

·

Stayed 1 night

Easy commute to airport and wonderful staff

10

john

11 May 2024

·

Stayed 3 nights

Convenient location

10

Tim

1 Mar 2024

·

Stayed 1 night

Really nice hotel for the price. They are even sprucing it up. Very convenient to the airport; however, clearly not a great area.

8

April

11 Apr 2023

·

Stayed 1 night

The staff was so nice and really helpful, especially the woman who checked me in. The area itself doesn't appear to be the safest as when I first arrived at about 4pm to check in, obviously intoxicated older men were wandering down the road and around the area. I definitely would not have felt comfortable walking around after dark at all, but I did feel safe in the hotel. The room was simple and clean and the price was right especially as rooms included a fridge and microwave, and breakfast was included.

8

Joshua J

13 Sept 2025

·

Stayed 1 night

Clean, comfortable, convenient to the airport

8

Sunny

28 Jul 2025

·

Stayed 1 night

It was nice hotel but the neighborhood was not great. 2 "crack" hotels down the street amd homeless sleeping in the parking lot beside the 7-11.

8

mary lou

15 Apr 2023

·

Stayed 1 night

Convenient to airport

10

Erica

26 Nov 2023

·

Stayed 1 night

Property was perfect and close to the airport.

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Dining

Breakfast is very limited, typically waffles, cereal, pastries, and coffee, and multiple guests say items run out or are not restocked promptly. A few enjoyed the waffles, but most found the selection basic.

Related guest reviews

6

James

21 Aug 2025

·

Stayed 1 night

The hotel is old and the age shows in the furniture. The breakfast was simple but waffles were great. There was a musty smell in the room. It was good for a quick overnight and very close to the airport

4

Aldo

15 Jul 2023

·

Stayed 1 night

The breakfast was severely lacking. All that was offered was two types of cold cereal, instant oatmeal, some ripened fruit and the ability to make waffles.

6

Rhett

21 Dec 2025

·

Stayed 1 night

Non smoking hotel but smelled like marijuana in the stairwells. Breakfast is supposed to be served until 10. Went down at 9AM and over 75% of items had already been put away. No waffle mix, no bread for toast, no milk for cereal

8

Marvin

1 Apr 2025

·

Stayed 4 nights

The staff was great. My issue mainly came down to breakfast. When i heard continental breakfast, i was expecting eggs and bacon or oatmeal. I was sad when all there was was cereal and waffle batter to cook in the waffle machine.

8

Monique

7 Oct 2025

·

Stayed 1 night

Room was clean and tidy, no disturbances during the stay, breakfast was delicious

8

David

17 Apr 2025

·

Stayed 1 night

We stayed there to get someone to the Richmond Airport. The airport was only 5 minutes away. Rooms were nice and everything was clean. Very disappointed with the breakfast. Not much there. NO NAPKINS! Had to ask for napkins and we were given a roll of paper towels.

6

Christopher

8 May 2024

·

Stayed 2 nights

The property was good but breakfast wasnt. We told the employee at the desk the the waffle mix had ran out as we stoodd there for about 10 to 15 min no one came to refill so we left and went to the Waffle House around the corner.

8

Robert

30 Oct 2024

·

Stayed 1 night

Room was clean, furniture in good shape. We had noisy neighbors, but can't blame the hotel. The only negative was the breakfast. It was minimal. One option I liked was pancakes, which I normally love. But these were somewhat dried out, probably because we came in toward the end of the breakfast period.

8

Don

24 May 2025

·

Stayed 1 night

Convenient, good breakfast!

6

Pamela

13 Jul 2025

·

Stayed 2 nights

Breakfast was not up to mark just breakfast pastries coffee no hot food

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$68
February	US$65
March	US$86
April	US$73
May	US$79
June	US$78
July	US$82
August	US$86
September	US$68
October	US$73
November	US$74
December	US$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $83	19 $74
20 $70	21 $73	22 $73	23 $71	24 $71	25 $87	26 $81
27 $71	28 $71	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $88	3 $86
4 $71	5 $71	6 $75	7 $74	8 $72	9 $87	10 $85
11 $70	12 $70	13 $70	14 $70	15 $70	16 $86	17 $96
18 $74	19 $75	20 $76	21 $76	22 $76	23 $90	24 $93
25 $73	26 $78	27 $79	28 $79	29 $79	30 $96	31 $104

Quality Inn Richmond Airport

Prices for Quality Inn Richmond Airport

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Double Room, 2 Double Beds, Refrigerator & Microwave

Room, 1 King Bed, Accessible

Guest reviews of Quality Inn Richmond Airport

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Richmond Airport

Prices for upcoming dates