Name: Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr by IHG
Address: 3440 West Radio Drive, Florence, South Carolina, United States of America, Florence, South Carolina, US
Price range: US$112–US$165 per night
Rating: 8.95

What guests think

Across reviews, guests describe Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr by IHG as a convenient stop near the interstates with friendly staff, clean and comfortable rooms, though some facilities and systems can be inconsistent.

Guests like the location near restaurants, shopping, and the civic center. Common issues include elevators occasionally out of service, hot tub or pool maintenance and cleanliness problems, and sporadic noise from HVAC or refrigerators. Breakfast is often praised, but service and item availability can be uneven. Overall, expect a comfortable, well-situated stop with some facility variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

An indoor pool and hot tub are available, but multiple reviews report closures, cold water, cleanliness, or safety issues; elevator outages also occurred during some stays. The gym is small but clean.

Related guest reviews

10

MICHAEL

10 Mar 2024

·

Stayed 1 night

The lady who checked us in was friendly. The breakfast crew was indifferent to the guests but attentive to the food and cleanup. The hotel pool drain cover closest to the ladder was partially disconnected. This created a gaping hole at the bottom of the pool. Not to mention a potentially deadly safety issue. I reported it to the front desk person so hopefully it gets fixed. Room was clean and comfortable.

6

Nancy

24 Jul 2025

·

Stayed 3 nights

The gym is small but it was clean (and empty when I was there). Several different options for dinner nearby.

10

Mary

27 May 2025

·

Stayed 1 night

Wonderful stay. The hot tub was hot and working well. Thank you to the pool person who takes care of it. Great job! So often I pick a hotel because it has a hot tub and then on site it's either under repair or barely warm. Also, I appreciate that the hotel recycles; it's unfortunate how many hotels don't bother with that. In the breakfast area it might be helpful to make the recycle sign more clear because it seemed like some patrons thought it was another trash can.

10

Patricia

7 Jan 2026

·

Stayed 1 night

Hot tub was out of service otherwise all was great

6

Danielle

16 Jan 2025

·

Stayed 1 night

We stayed only for a night during our journey home. The facility was clean and staff was friendly. The indoor pool was small but warm which was nice. We were a little disappointed that the hot tub was out of service. Overall we had a positive experience.

4

Bonnie

31 Jul 2025

·

Stayed 1 night

Room was clean but bathroom was outdated and stained tub. Pool and hot tub were super old and paint was chipped …hot tub looked very unsanitary and green. not what was pictured in photos. Person who checked us in was not super friendly and was busy talking to his other co worker instead of helping us while we stood there a waited. Had a stroller and the elevator was broken… he shrugged his shoulders and said he could only give us a room on second floor. Which was fine but stairwells were super dirty and we had little ones.

4

JOSEPH

2 Jan 2025

·

Stayed 1 night

My husband and I checked in and took our things to our room. We showered and decided to go out to dinner. On the way to the car, we stopped at the pool to see how warm the hot tub was. The temperature was great. We came back from dinner and I proceded to go into the hot tub but unfortunately, there was a barrier around the hot tub stating it was out of service. I was exceptionally disappionted. I asked at the front desk about filling up some water bottles with water as the fountain in the fitness area was broken. The front desk person told me to use the fountain in the hallway, The stream was non existant and I could NOT fill up my personal water bottles because the stream was just a trickle. Also, our shower faucet dripped ALL NIGHT LONG. We tried every possible movement to get it to stop dripping and NOTHING worked, It was a very disappointing stay.

10

Dustin

18 Dec 2025

·

Stayed 1 night

The room was clean and quiet. The staff was friendly. The kids loved the pool.

10

Genene

17 Aug 2025

·

Stayed 1 night

We stayed here one night on our way down to Florida. The front desk was very nice and the fastest check-in process i have ever had. The elevators were out of service so we had to take the stairs up to our room. There was also a gigantic bettle in our room which scared the kids. Once we took care of the beetle situation, the room was comfy. The next morning, we had the complimentary breakfast which was terrific. I would stay there again. Hopefully, minus any beetles in the room.

8

Lila

11 Jan 2025

·

Stayed 1 night

It’s a nice Holiday Inn Express, like all the others. We booked this hotel because of the advertised hot tub. It was not functioning. The breakfast people were very unfriendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean, but recurring complaints cite odors (pets or smoke), dusty or worn areas, mildew, pests, and occasional missed items.

Related guest reviews

2

Lamont

9 Jun 2025

·

Stayed 3 nights

Bugs in my room

10

Jennifer

24 Dec 2025

·

Stayed 1 night

The room was spacious and clean. It had a fridge and microwave. The staff was attentive and breakfast was basic but great!

10

Lia

27 Dec 2025

·

Stayed 1 night

Very clean and comfortable beds.

8

douglas

10 Jun 2024

·

Stayed 1 night

We love Holiday Inn Express. The room was a little dirty this time. It needs a good deep cleaning. The ladies working at breakfast were so sweet and attentive.

4

Nanci

19 Feb 2024

·

Stayed 1 night

Except for the wonderful ladies working the front desk, this stay was not good: we were awakened at midnight by a what turned out to be a faulty fire alarm. We stood outside until the fire dept. left. As we were packing up to leave this morning, my husband was checking the drawers to make sure nothing got put in them. He found an old box of half eaten Dunkin Donuts that look like they’d been there awhile. We were grossed out. The mattress was also not in good shape. We have stayed at this same hotel in the past and never had issues like his. We have reservations to go back the end of this week and hope to have a better stay especially after talking to one of the terrific ladies at the front desk who was so apologetic.

10

Crystal

31 Dec 2025

·

Stayed 1 night

Cleanliness of hotel and friendliness of employees.

6

Alina

26 Feb 2025

·

Stayed 1 night

Although the room was upgraded (not the cheapest) and clean it had a terrible smell of old dirty carpet (or something wet and dirty). We had to use an expensive perfume to somehow neutralize the smell. It was too late and we were very tired to try to exchange the room. I am very surprised with the 8,8-9,2 rating of this place on Expedia and Booking. Based on our extensive experience I would never rate it more than 7.

6

jeffrey

26 Nov 2024

·

Stayed 1 night

Room and furniture was very dusty. Mildew in shower. Shower dripping all night.

4

Edwin

8 Feb 2025

·

Stayed 1 night

Not as clean as other hotels, worn shower curtains, outlets and lamps. Terrible breakfast and breakfast staff.

6

Virginia

10 Nov 2025

·

Stayed 1 night

Pool needs updating. Not as nice as pictured. Hotel was ok. Clean enough but could use some updates. Trash out front was overflowing. Carpent and floors at front stained and hea y smoking area.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with modern touches and very comfy beds; some guests noted dated elements and noise from HVAC or refrigerators, plus minor quirks like limited TV inputs.

Related guest reviews

10

Jennifer

24 Dec 2025

·

Stayed 1 night

The room was spacious and clean. It had a fridge and microwave. The staff was attentive and breakfast was basic but great!

10

JOANN

17 May 2023

·

Stayed 1 night

Room was clean, up to date, walk in shower was really nice. Location was great - right off the interstate

10

Antonio

31 Oct 2025

·

Stayed 1 night

Comfortable bed only thing is the TV would not let us change the source so we couldn't use our fire TV.

10

Sharon

19 Mar 2025

·

Stayed 1 night

Quiet & clean. Free breakfast is a plus. Spacious room & bath.

10

Taquana

12 Oct 2025

·

Stayed 2 nights

Staff was friendly & welcoming Bed are super comfy

8

SANTIAGO

25 Aug 2025

·

Stayed 1 night

The air conditioner equipment was extremely noisy and we didn't enjoyed

10

Rachel

7 Apr 2024

·

Stayed 1 night

Polite staff, comfy beds and clean room.

10

Aaron

14 Feb 2025

·

Stayed 1 night

Extremely comfortable hotel. It’s all the little things that set this hotel apart, room darkening shades, Dove body wash, shampoo & conditioner, swivel TV, HDMI channels, comfy beds & a nice side table beside the chair. We really enjoyed our stay and will definitely choose this hotel on our next visit to the area.

10

Rosalie

9 Apr 2024

·

Stayed 1 night

Renovated rooms. No hotel smell when entering. Linens pillows comforter extremely soft. And smelled nice. Just wish there were more comfort height toilets in all rooms. But overall very nice bathroom!

6

Michael

1 Mar 2024

·

Stayed 1 night

No receipt was available at check out. Heating unit was noisy. Refrigerator was noisy.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Front desk and staff are frequently described as friendly, efficient, and accommodating, with fast check-in. However, some guests reported rudeness or unhelpful responses, especially around elevator issues and breakfast service.

Related guest reviews

2

Jerry

21 Mar 2025

·

Stayed 3 nights

Unreasonable policies led to an unexpected charge at check-in, which left a disappointing impression. To enhance the guest experience, the receptionist staff would benefit from additional customer service training and a greater sense of empathy, especially given their roles in the hospitality industry.

2

Adrienne

3 Apr 2025

·

Stayed 1 night

The receptionist was extremely RUDE. She wanted to charge me an additional $200 for having small children and not living far enough away from the hotel. Upon entering the hotel there was a bad smell. Then hearing the news of the additional fee nearly $500 for a room at the holiday inn for ONE night. I declined the offer and she "as a courtesy" cancelled my reservation even though I had cancel protection. I would never recommend anyone stay here!

10

Timothy

16 Mar 2024

·

Stayed 1 night

Staff was wonderful. We are elderly and were having trouble handling our baggage, the staff took time to help us. Thank you!!!!!

10

Janelle

31 May 2025

·

Stayed 1 night

Great stay here. The staff was great and helpful and made check in easy!

10

Patricia

3 May 2025

·

Stayed 1 night

Quick and easy check in and check out. Derrick at the front desk was very nice upon our arrival.

10

Yen Nguyet

17 Dec 2025

·

Stayed 1 night

Front desk staff were so nice and accommodating. The place was very clean and had a nice aroma. Amazing value!

6

Shannon

2 May 2024

·

Stayed 1 night

While the property was nice and the woman who checked us in was phenomenal, after that the people were rude. The lady who was in charge of the food acted like we were all horrible and gross. She was too worried about following people around to make the pancakes.

6

Stephen

23 Apr 2025

·

Stayed 1 night

Room was disappointing. When we unfolded the couch, food from previous renters fell out and onto the floor. Largely confident that one of the beds was a double and the other was a queen. Most staff sat out on the floor on their cell phone or demonstrated their annoyance when asked for assistance. The bright light in this establishment is the kind and welcoming woman, Sharon, at the front desk. She makes you feel welcome, and she is wonderfully helpful and accommodating!

10

Roger

15 Sept 2025

·

Stayed 3 nights

The staff was very professional and friendly,

4

Stephen

1 Aug 2025

·

Stayed 1 night

The room was great~clean and a comfortable bed. The elevator was broken. The two desk clerks did not offer to help us to the second floor with all our luggage and other belongings. We had a lot of items, because we were on an extended trip. We told the clerk that we had a lot to carry up. She and the young male clerk offered us no assistance. The next morning several guests offered to help us carry our items down. Very nice of them!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient off I-95/I-20 and walkable or a short drive to restaurants, shopping, and the civic center; many felt the area was safe and practical for an overnight stop.

Related guest reviews

10

Dalva

22 Apr 2025

·

Stayed 1 night

I’m a returning guest. Great hotel to rest overnight. Clean, quiet and great location right by I95.

8

Ruben

28 Jun 2025

·

Stayed 1 night

Great location right of the highway and with a lot of stores nearby

8

Sherri

1 Jan 2025

·

Stayed 1 night

Close to everything

8

Heather

5 May 2023

·

Stayed 2 nights

Nice hotel, good location.

8

Cora

6 Dec 2024

·

Stayed 1 night

A comfortable hotel and convenient location off I-95 and near several good restaurants.

10

mike

22 Mar 2025

·

Stayed 1 night

Close to I-95, and great local restaurants.

10

Scott

18 Dec 2024

·

Stayed 1 night

clean, convenient to restaurants and shops

10

Diedre

18 Dec 2024

·

Stayed 1 night

Very convenient & great breakfast! I always stay here when traveling through the South Carolina area! Wonderful Mexican restaurant right next door!

10

Quiana

28 Aug 2025

·

Stayed 1 night

This location is perfect!! Very clean and friendly!! Convenient for walking to restaurants, shopping and movie theater!

10

Robert

19 Sept 2025

·

Stayed 1 night

Easy drive right off the interstate. Good dining options nearby.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for being hot and varied. That said, several reviews mention inconsistent service or item availability (for example, the pancake machine) and occasional mediocre quality.

Related guest reviews

10

James

10 Oct 2025

·

Stayed 1 night

Staff was warm and friendly. Room was very clean and had all the necessities. Breakfast was offered with many options to chose from.

8

Rosalie

15 Apr 2025

·

Stayed 1 night

Awesome fresh breakfast choices. Kitchen staff very helpful and considerate. When folks were clamoring for more bacon staff saw I had been waiting for a while and served me 1st!

10

Jennifer

24 Dec 2025

·

Stayed 1 night

The room was spacious and clean. It had a fridge and microwave. The staff was attentive and breakfast was basic but great!

10

Rodrigo

27 Dec 2025

·

Stayed 1 night

This was a last minute reservation, and it was the best decision. The service was great and their complimentary breakfast was phenomenal. Everything about the hotel was great.

10

Alice

20 Sept 2025

·

Stayed 1 night

Our room was very clean, and even the bathroom was above what we normally come across. The staff was professional and very friendly. The breakfast was also great. Food was hot and nothing was empty. Even the potatoes were cooked to perfection. We will definitely stay there again and recommend this one in particular.

8

Peter

8 Jun 2025

·

Stayed 1 night

Breakfast eggs poor

8

Ronald

24 Mar 2024

·

Stayed 1 night

Great check in (very speedy and friendly), comfortable and clean room, closing the breakfast bar at 9:45 was a disappointment. 15 min before the breakfast hours ended, no biscuits, gravy, one egg, two sausage patties, and a dismissive answer when asking if a pancake could be made “I don’t know, you would have to ask her (smirk)”

10

Robert

11 Oct 2025

·

Stayed 1 night

Breakfast was very good with options

10

Hong

20 Apr 2025

·

Stayed 1 night

Clean rooms. Comfortable beds with large bathroom. Complimentary breakfast was delicious with real pork sausage patties and yummy biscuits. There was also warm Cinnabons my kids enjoyed along with nice juice and coffee.

8

Lila

11 Jan 2025

·

Stayed 1 night

It’s a nice Holiday Inn Express, like all the others. We booked this hotel because of the advertised hot tub. It was not functioning. The breakfast people were very unfriendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$116
February	US$134
March	US$147
April	US$141
May	US$125
June	US$132
July	US$136
August	US$147
September	US$132
October	US$132
November	US$123
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $147	17 $134	18 $134	19 $134
20 $121	21 $129	22 $126	23 $125	24 $130	25 $138	26 $143
27 $122	28 $129	29 $128	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $135	3 $145
4 $119	5 $127	6 $123	7 $142	8 $141	9 $164	10 $165
11 $119	12 $127	13 $129	14 $130	15 $139	16 $138	17 $135
18 $112	19 $118	20 $118	21 $122	22 $135	23 $160	24 $147
25 $119	26 $118	27 $118	28 $131	29 $122	30 $123	31 $123

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Suite, 1 King Bed with Sofa Bed (Extra Floor Space)

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Suite, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr by IHG

Have a question?

Prices for upcoming dates