Name: DoubleTree by Hilton Richmond - Midlothian
Address: 1021 Koger Center Blvd, Bon Air, Richmond, Virginia, United States of America, Richmond, Chesterfield County, US
Price range: US$124–US$306 per night
Rating: 7.78

What guests think

Across reviews, DoubleTree by Hilton Richmond - Midlothian earns praise for warm staff and a convenient setting near restaurants and shopping, while ongoing renovations have disrupted common spaces, sometimes limiting amenities such as the pool or fitness center.

Cleanliness feedback is mixed, with recurring mentions of worn carpets, musty smells, and occasional pests, alongside some renovated, cleaner rooms. Rooms are often described as dated, with noisy or hard-to-control HVAC, thin walls or event noise, and occasional Wi-Fi or outlet issues, though many find beds comfortable. Many guests dislike new or daily parking fees; breakfast and bar experiences range from good to overpriced or inconsistent. Expect friendly service and convenience, but be prepared for renovation impact and variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Renovations affected lobby and common areas, with elevator outages and closures of the pool or fitness center reported. Many guests were frustrated by added self parking fees and occasional parking shortages.

Related guest reviews

8

Melissa

2 Nov 2025

·

Stayed 2 nights

Very nice. Only thing keeping from 5 stars is the parking charge. Ridiculous in that location.

4

Lenore

11 Dec 2022

·

Stayed 1 night

Hotel was fine, a bit outdated, but clean. We we returned to our rooms last night. We drove around the parking lot for 45 minutes looking & waiting for a parking spot. When I told the front desk what had happened they did apologize, but offered no compensation to me at all.

6

Stephanie

22 Aug 2025

·

Stayed 2 nights

Front desk check-in process was bumpy in that the clerk did not enter our car license plate and make/model info into their computer system that was written down and then the following day we had a tag on our car window threatening to tow our vehicle. Why would this hotel in this Richmond, VA suburban area charge 10 dollars per day for parking? No other local area hotels charge for parking. Total money grab. Lobby was out of coffee each time that I attempted to get coffee in the morning.

2

Alisa

11 Nov 2024

·

Stayed 2 nights

Do not stay here. The pool and fitness center are closed. They are renovating, but they should really just knock it down. I was expecting a nice place with a decent restaurant. The ac/heat was broken and they didn’t fix it like they said they did. We ordered room service that never came. The shower was leaking badly. The carpets are horrifically old and gross. The furniture in the common areas looks like it’s all from the 70s. The ONLY good part were the beds. The beds were very nice. This place is a nightmare inside and out. The hotel next to it looks much better. Don’t let the photos and info fool you- this hotel is an absolute dump.

8

Felice A

19 May 2025

·

Stayed 2 nights

Very nice property. Super friendly staff. They charge $10 for parking…shame on them!

8

Carey

1 Dec 2024

·

Stayed 2 nights

I was aware the hotel was being renovated from my previous stay in October. I was surprised by the bar and lobby renovations as well as the one elevator. Otherwise, our stay was great. Had the hotel been more crowded this may have been an issue. I plan to stay at the hotel and would recommend to friends.

8

charles

1 Dec 2024

·

Stayed 2 nights

The hotel is under renovation, and almost all public space was in some form of repair/disrepair.

6

Rocky

18 Nov 2024

·

Stayed 3 nights

The construction is slowing down the use of the elevator…there’s only one in operating 😬

6

Brian

14 Oct 2024

·

Stayed 2 nights

Too expensive. Now charge $20 for self parking lot . Open and unsecured

6

James

14 Dec 2024

·

Stayed 1 night

First off Doubletree is my hotel of choice. I booked this room for me and my family. Upon arrival. The whole property looked like it was not even open construction going on everywhere. piles of trash, 6 foot tall out the view of my window. The pool was under construction. That was the whole point of choosing this property was so my daughters could swim. Not happy will not stay here again. Feel like I should at least get a partial refund on the stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with recurring reports of musty odors, worn or dirty carpets, and occasional pests, though some guests received clean or newly renovated rooms.

Related guest reviews

4

Akram

8 Jun 2025

·

Stayed 3 nights

Nice lobby. Room was a little out of shape, (cracks in the walls, a little dirty) hotel smelled funny too

8

Deborah

17 May 2024

·

Stayed 2 nights

Lobby was nice and staff was friendly. The finishes on the upper floor and in the room were dated and both smelled musty.

4

Tara

25 Jul 2024

·

Stayed 3 nights

The condition of the hotel is horrible and in need of a total renovation. The elevators are extremely warm and slow moving, skipping floors and leave persons waiting for extreme amounts of time. My initial room was disgusting, there appeared to be blood smeared on the wall by the window, dust covering the nightstand and stains on the bedskirt.

6

Latoya

9 Jun 2024

·

Stayed 2 nights

Not clean and bugs

4

David

29 Dec 2022

·

Stayed 19,354 nights

I liked the front desk service of Terri and Carly and Vicky and Russel. They were exceptional as was the breakfast service with the wait staff who were also exceptional. The room was very dirty, especially the bathroom which was awful, I had to clean it thoroughly and clean every surface of the room. The walls were full of dust as well and the rugs were dirty too...it was disgusting..I borrowed my parents' vacuum to vacuum as well. The room wasn't even prepared to be heated before we came when it was below freezing outside and the water was shut off for hours during one of the days we were there. One of the desk people Jonathan charged my credit card for the stay when I had already prepaid for my visit when I told him I already did and I had to have my card and your front desk twice go over it to take it off of my card. I wasn't very happy on my third visit to your hotel. But finding the room very filthy again was very, very disappointing.

4

John

21 Jul 2024

·

Stayed 2 nights

We were in town to attend a funeral for a family member and were shocked at the dilapidated condition of the hotel. The property is apparently about to undergo a major and overdue renovation. The hallways were dated and dingy, with tape over the elevator button on our floor. The room itself was also very dated, with old, gross carpet, a finicky toilet, dirty windows you couldn’t see out of, and scuffed walls. We found bugs (small roaches?) in the bathtub the first night and on the walls our second night. The room rates were way too high for the inferior appearance at this hotel. We expected much better accommodations for $200 a night. The only bright spot in our stay was the staff. We arrived after the Crowdstrike fiasco and were unable to get room keys due to the computer malfunction for the entirety of our stay. A member of the staff was always able to escort us to our room when we returned to the hotel, and they were very nice whenever we had any interactions.

6

Shajuan

17 Jan 2025

·

Stayed 1 night

I wish the bedding cover and the bathroom were clean.

4

Georgia

2 Jul 2024

·

Stayed 4 nights

I never leave reviews for any place but I have to for this one. Both rooms smelled like moldy carpet and the bathrooms were constantly humid as the vents did not work well. The duvets that they hide in between the two flat sheets on the bed were cleary dirty and had not been washed for a while. We just eneded up taking them off and putting them to the side. We had to buy air fresheners for both rooms which only helped slightly. The bathrooms looked as if the humidity and a build up of dirt had accumulated over time on the base molds which was gross. One of the staff memebers in the cafe had an attitude and seemed to be bothered that we asked qustions about the $18 per plate breakfast buffet. We ended up talking to some other very nice staff members including the cook who were so kind. When the person who was initially annoyed tried to chime in, we just ignored her. I would not stay here again. More so becaise of the condition of the rooms.

2

Mark

13 Oct 2025

·

Stayed 1 night

There was a giant cockroach crawling on the wall in the room. The front desk said they had no other rooms available with king sized beds- totally fine. They refused to issue a refund saying ‘we can’t just refund everyone that has a change of heart and decides not to stay’. The front desk manager was then supposed to call today to resolve this and did not. 0 out of 10

4

Riley

9 Dec 2024

·

Stayed 2 nights

The staff at this hotel were very kind, but the hotel, elevator, and rooms were not clean. While getting into bed, we watched a cockroach run across the TV stand/dresser. I had stayed here previously a few years ago and did not have this experience. Disappointed.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated; guests mention noisy or hard to control HVAC, thin walls or event noise, dated bathrooms, and occasional Wi-Fi or outlet issues. Many still found beds comfortable.

Related guest reviews

8

Carol

30 Nov 2025

·

Stayed 3 nights

The staff was friendly and helpful, but the room temperature was hard to control and the heating unit was noisy. Also had a problem with a runny toilet.

8

John

2 May 2024

·

Stayed 1 night

Very nice staff, great breakfast but a little pricey. Room was clean and had a mini fridge and microwave which is awesome. Water pressure on the 6th floor was great. Only real problem was the bathroom door hinges made a horrible noise, needs grease and a very slow shower drain! But that was only in room #621 where we stayed. Overall, nice hotel. Oh and Jeanette, our breakfast server was amazing! Very friendly and helpful, plus she’s a teacher so take care of her.

8

Christopher

4 Feb 2023

·

Stayed 1 night

My room and bathroom was clean and comfortable. The only minor issue is the shower was dated. Aside from that one small thing, I think the room itself was inviting. Would stay again if I’m the area.

6

Malik

17 Aug 2025

·

Stayed 2 nights

Only bad thing was no internet

6

Chetric

15 Dec 2023

·

Stayed 1 night

Staff service was great but the room I felt like it needed updated. Room 218 bathroom fan sounded like the bearing was going to fly apart, all the furniture in the room looked like it's 20 years old and beat up, and the bath tub I think should be a walk in tub in every room.

6

Nicholas

2 Jun 2025

·

Stayed 2 nights

The place was good and I enjoyed my stay. It was a bit hard finding a working outlet to plug in my computer but other than that great

6

Chenoweth

24 Jul 2023

·

Stayed 1 night

Hotel was a lean but dated… every conversation or action was easily heard from inside of room loud guest thin walls made for a miserable night while trying to sleep

6

Emily

28 Oct 2025

·

Stayed 2 nights

The room needed updating. Things were falling apart.

8

Yanina

31 Mar 2024

·

Stayed 1 night

The tv’s need updates

6

John

23 May 2024

·

Stayed 2 nights

I’ve stayed many times while visiting the area and each time is different. The hotel itself is a little dated but still nice. Great indoor swimming pool if there is not a thousand screaming kids like our last time. Solid gym with free weights. Good breakfast buffet but way overpriced if you’re not a Hilton rewards member. The area has a lot of food options, it’s right off a main road, from fast food to nice dining. The rooms are a little dated too. We had to get a two double bed room as all the kings were booked. My bed was fine, but my wife’s was really old and way too soft. She’s maybe 100 lbs, and she woke up with her back hurting! The tub faucet had a constant drip(room 208) and the towels are a little rough. But overall it’s a good property. I would stay again just hopefully not in that room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised for warm, helpful front desk teams and attentive staff. A minority experienced rudeness, check in hiccups, billing issues, or unresponsive room service.

Related guest reviews

10

Jessica

21 May 2025

·

Stayed 3 nights

Customer service was excellent.

10

Aimee

6 Jul 2024

·

Stayed 3 nights

The staff has been great especially the man that checked us in when we car in. He saw my parents had some mobility issues and suggested a ground floor room and We loved it. We absolutely loved the chocolate cookies of course as well.

8

Daylene

22 Sept 2024

·

Stayed 2 nights

The front desk manager upon our arrival (Cody) was phenomenal. We had an issue with room service and he helped remedy the situation in a fast turnaround.

6

Scarleth

16 Mar 2025

·

Stayed 1 night

Hotel is somewhat updated. Staff was not as courteous as expected. We’ve stayed at other Doubletree by Hilton hotels in the past and the installation as well as the staff have been amazing, not at this hotel. Seems like they were in a hurry to end their shift or just don’t enjoy their job. They advertise the convenience of room service from their onsite restaurant/bistro but no one ever answered the room service extension so we had to go downstairs to order our food. Food was plain and lacked flavor and presentation.

10

Candy

4 Sept 2025

·

Stayed 2 nights

From check in to check out people were friendly and helpful All around great customer service

6

Shrouq

12 Jul 2025

·

Stayed 1 night

The staff was so rude, and didn’t even bother to help and when I even did get help it was like a bother to them so much and giving us such looks as if we aren’t people, I felt very judged within this hotel and did not like any of the staff, I didn’t even cause a problem, but I do love the room and where it’s located over all 3/5 stars

10

khaldoon

26 Dec 2022

·

Stayed 19,352 nights

Best customer service

10

Lori

27 Aug 2025

·

Stayed 1 night

Check in and out were easy, quick and the staff extremely friendly. The room was well kept, clean and fully stocked. I would definitely recommend the hotel to all my family and friends.

10

Steven

8 Dec 2024

·

Stayed 1 night

While some of the area was under renovation, it did not affect the quality of our stay. The best part was the unbelievable service we received when checking in. They were super attentive to the needs of my child and tried their best to find some snacks that she could enjoy. The cookies were super delicious and much needed after a long drive. The room was very comfortable and spacious. The area has plenty of options for food. I would definitely recommend this hotel to anyone that is staying in the Richmond area

10

Alisa

20 Feb 2023

·

Stayed 1 night

Excellent staff!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient suburban spot near restaurants, shopping, and main roads; some rooms are quiet. A few noted limited sidewalks and less walkability.

Related guest reviews

10

Stephanie

29 Jun 2025

·

Stayed 2 nights

Good location

10

Edwin

3 Jun 2025

·

Stayed 3 nights

Great location. Staff was very amicable and welcoming.

8

Jason

5 Feb 2024

·

Stayed 2 nights

Solid hotel choice if you are staying in Midlothian.

8

Justine

7 May 2023

·

Stayed 1 night

The property was nice. Front desk staff was very accommodating by letting us check in early. Had a staycation here because we were getting engagement photos done in Richmond. The room was on a high floor which I liked and it was clean. Bathroom was clean as well!

10

ceseri

15 Jul 2024

·

Stayed 1 night

Great staff and it was super convenient from the baseball tournament!

10

Melanie

6 Jul 2025

·

Stayed 1 night

Loved it was in the middle of many places for food. Also super quiet!

8

Jennifer

10 Jul 2024

·

Stayed 2 nights

Property was average but staff friendliness brought the experience up. Close to everything with the mall less than a mile away and lots of food options and shopping.

8

Mrs. Johnnie

17 Apr 2023

·

Stayed 2 nights

Only use Uber for early morning check out, Lyft charges a lot and may not even come. Their are no sidewalks so walking to shopping area is nearly impossible as their highway is very busy.

8

Tadeus

19 Jun 2023

·

Stayed 1 night

Had access to all the shops within walking distance

10

Jenn and Steve

2 Apr 2023

·

Stayed 3 nights

Had a nice stay for a three day soccer tournament. The complimentary warm chocolate chip cookies and water bottles were a hit! Was convenient to multiple locations throughout the area and only 15 minutes to downtown Richmond. Lots of options for shopping and eating nearby. Only complaint was staff enforcing quiet hours on adults/parents at 10 in the lounge/bar/TV area, but bar was open til 11.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast buffet and the on site bar or bistro drew mixed feedback: many enjoyed the food, but several found breakfast pricey and room service slow or unavailable. There were occasional complaints about lobby coffee and a cold dining area.

Related guest reviews

8

Daylene

22 Sept 2024

·

Stayed 2 nights

The front desk manager upon our arrival (Cody) was phenomenal. We had an issue with room service and he helped remedy the situation in a fast turnaround.

4

Lori

11 Nov 2024

·

Stayed 3 nights

Very annoyed we were not told about construction ahead of time. The pool and restaurant were closed. We could go across the street to use some pool at some other facility, but who wants to run all over in the swimsuit in November?? The whole lobby was under construction. So much so, we couldn't even figure out where to check in at first. Most of the staff were nice, except the person who checked us in initially. The tub wasn't super clean, the beds seemed like the smallest doubles ever, and they only provided 3 towels (4 people in our room). We asked for a towel refresh and each time specified 4, but would have to go back and ask for another afterward. It wasn't the worst ever, but it definitely wasn't the best. The breakfast was very good, but not worth $18 a person. Other hotels have similar breakfasts included, without construction noise! Wouldn't recommend staying here.

6

Stephanie

22 Aug 2025

·

Stayed 2 nights

Front desk check-in process was bumpy in that the clerk did not enter our car license plate and make/model info into their computer system that was written down and then the following day we had a tag on our car window threatening to tow our vehicle. Why would this hotel in this Richmond, VA suburban area charge 10 dollars per day for parking? No other local area hotels charge for parking. Total money grab. Lobby was out of coffee each time that I attempted to get coffee in the morning.

6

Scarleth

16 Mar 2025

·

Stayed 1 night

Hotel is somewhat updated. Staff was not as courteous as expected. We’ve stayed at other Doubletree by Hilton hotels in the past and the installation as well as the staff have been amazing, not at this hotel. Seems like they were in a hurry to end their shift or just don’t enjoy their job. They advertise the convenience of room service from their onsite restaurant/bistro but no one ever answered the room service extension so we had to go downstairs to order our food. Food was plain and lacked flavor and presentation.

2

Alisa

11 Nov 2024

·

Stayed 2 nights

Do not stay here. The pool and fitness center are closed. They are renovating, but they should really just knock it down. I was expecting a nice place with a decent restaurant. The ac/heat was broken and they didn’t fix it like they said they did. We ordered room service that never came. The shower was leaking badly. The carpets are horrifically old and gross. The furniture in the common areas looks like it’s all from the 70s. The ONLY good part were the beds. The beds were very nice. This place is a nightmare inside and out. The hotel next to it looks much better. Don’t let the photos and info fool you- this hotel is an absolute dump.

10

Jiejun

22 May 2025

·

Stayed 3 nights

Friendly staff and clean hotel. The buffet breakfast was average for $20 per person.

10

Dupree

27 Feb 2023

·

Stayed 2 nights

Great bar and food

4

James

13 Jan 2025

·

Stayed 1 night

The Front Lobby and breakfast area had no heat, you needed a heavy jacket just to eat breakfast and by the time you got the food to the table it was already Luke-warm to cold.

10

Michael

8 Jun 2025

·

Stayed 1 night

Check in was great fast and easy. Breakfast was also great. The cookies were warm and very tasty. Thanks to Eiliott at check in and Jeannette at the breakfast buffet.

10

John

13 Nov 2023

·

Stayed 1 night

Has a nice common area and breakfast area, full service bar. Many hotels no longer have them, this was a welcome sight.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$131
February	US$141
March	US$209
April	US$170
May	US$162
June	US$162
July	US$175
August	US$139
September	US$152
October	US$163
November	US$176
December	US$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $157	16 $157	17 $197	18 $170	19 $167
20 $138	21 $138	22 $138	23 $138	24 $138	25 $188	26 $167
27 $138	28 $138	29 $129	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2 $158	3 $152
4 $127	5 $127	6 $130	7 $127	8 $127	9 $155	10 $209
11 $133	12 $129	13 $155	14 $282	15 $162	16 $152	17 $158
18 $130	19 $130	20 $130	21 $127	22 $132	23	24
25 $127	26 $124	27 $130	28 $127	29 $142	30 $306	31 $244

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Jetted Tub

Suite, 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Double Beds, Accessible (Hearing)

Room (Parlor)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Presidential Suite, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Richmond - Midlothian

Have a question?

Prices for upcoming dates