Name: Extended Stay America Suites - North Chesterfield - Arboretum
Address: 241 Arboretum Place, North Chesterfield, Richmond, Virginia, United States of America, Richmond, Chesterfield County, US
Price range: US$87–US$159 per night
Rating: 6.88

What guests think

Reviews for Extended Stay America Suites - North Chesterfield - Arboretum are very mixed, praising the basic value and convenient location but also citing significant cleanliness lapses, smoke odors, dated rooms, noise, and maintenance problems.

Several guests highlight courteous front-desk help and occasionally spacious rooms with kitchenettes. Housekeeping quality is inconsistent, with repeated mentions of moldy bathrooms, pests, and generally poor upkeep. Amenities are minimal: the grab-and-go breakfast is very limited, and in-room kitchenware often must be requested. Expect a no-frills stay that can vary widely by room and floor.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and dated. Kitchenettes and on-site laundry are available, but utensils often must be requested and some guests noted broken or unavailable vending; parking is generally well lit.

Related guest reviews

4

Alexandra

25 Jul 2025

·

Stayed 2 nights

Parking and location was convenient. It is close by to gas stations, food, etc. Parking lot had good amount of streetlamp lighting. The sheets on my bed had hair (dark and wiry, while mine is straight and blonde) in it, meaning they were either from staff or that they had not been replaced since the prior resident. Hair (again, dark and wiry) was also stuck to the tub and the side of the sink. There were no trash cans in the room or the bathroom.

2

Pat

19 Aug 2025

·

Stayed 1 night

Breakfast was grab and go. Only allowed 2 choices. Coffee instant oatmeal granola bar were the choices. They hadn't dusted lamps in a long time. Dust dust and more dust. Bathtub was disgusting. We did not take a shower. Bed was not comfortable. Never anyone at front desk. Had to call out to get someone to come to desk. Full kitchen. Empty cabinets. No dishes or utensils

6

GRETCHEN

6 Feb 2025

·

Stayed 1 night

I booked a room here for one night specifically because we needed a freezer, and they offered a free breakfast. Refrigerator/freezer was fine, but the kitchen had nothing else but two burners — no cutlery, plates, pans, coffee maker, toaster, etc. The room was adequate and shower had decent water pressure but also an obvious leak based on the condition of the drywall and baseboard.The “free breakfast” consisted of coffee, hot water, oatmeal packets, and Nutigrain bars. My standards are not high, but I was not impressed. Add to that several neighbors slamming doors at 5 am, I would recommend staying elsewhere based on my experience.

8

Antonnio

29 Jul 2025

·

Stayed 1 night

You have to ask for dishes, pots, pans, cutlery, and utensils for your room. I was given dessert plates. Not enough room on the plate for my meal I cooked. There were no trash cans in the room. You take your trash to a closed off room down the hall, which when you open it will stifle you. There are multiple 30 gallon trash cans in this room with everyone’s trash.

6

Roy

25 Mar 2025

·

Stayed 1 night

Wanted a drink and snack. Person at the front desk pointed out the vending machines. But didn’t say they didn’t work. So I lost my money.

6

Roberta

6 May 2025

·

Stayed 2 nights

Older building. Bathroom sink drained slow. No utensils plates cups bowl etc

4

Kathleen

9 Aug 2025

·

Stayed 1 night

Its very outdated and old. The lobby and hallways smell. the kitchen has no items. You have to make a request from front desk. Generally clean but needs renovation

4

RICHARD

9 May 2025

·

Stayed 3 nights

Very dirty carpets and numerous stains and burn marks everywhere. Smelly hallways and smokers congregating at every doorway. Evicted people hanging around too. I have been traveling regularly for 54 yrs and have NEVER seen a hotel w a reserved parking slot for police right beside the front doors. Not a comforting thing to see

6

Kenneth

3 Sept 2025

·

Stayed 2 nights

Was disappointed to check into my room and find that the hotel did not supply a hair dryer, so had to run out and purchase one. While the price was economical, cleanliness is compromised with visible mold in the bathroom. "Free Breakfast" is really only oatmeal packets and energy bars.

6

Russ

12 Sept 2025

·

Stayed 1 night

The hotel was clean. The staff was friendly. We had a suite becaue we had 3 adults. It was very nice having 2 separate bathrooms. The pullout couch for one of our guests was very lumpy and soft. The recliner in the living room wouldn't recline becasue it was obviously broken. Our room keys kept de-programming. This was an extended stay with the kitchenette, but there was absolutely no cooking utensils or plates. The area around the hotel was walkable and serene.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is highly inconsistent. Alongside many short notes about clean rooms, multiple reviews describe dirty bathrooms and linens, mold/mildew, pests, sticky floors, and strong lingering odors.

Related guest reviews

4

Mel

25 Sept 2025

·

Stayed 1 night

I arrived at 10:10pm for a late check in, and waited about 10 min for someone to arrive to the front desk. No one answered the courtesy phone at the front desk. The next morning, housekeeping knocked on the door at 8am to see if I needed fresh towels. This woke me up. I was awoken a second time about an hour later, by an uninvited guest in my bed: a 1" cockroach. Finally around 10:30am housekeeping knocked on the door again to ask if I was going to be checking out soon (11am checkout).

2

Timara

31 Aug 2025

·

Stayed 1 night

It was disgusting and dirty. I checked in and our cards for the doors didn’t work and they said “oh it’s just a tricky door handle” and she had to pull and push so hard. Once we got into the room, there was crumbs everywhere, pieces of hair on the counters and table. I pulled back the covers and there were stains on the sheets. The tv had finger prints and feet prints on them. It was the grossest hotel I’ve ever been to.

2

Rob

26 Oct 2025

·

Stayed 1 night

Sofa bed broken No sheets on sofa bed Room dirty Bathroom dirty Room stunk like wet cigarettes Refrigerator dented and looks like it was found on the side of the road Shower disgusting Worst room I’ve had in years. If we weren’t so tired and it wasn’t late we would have left. The room pictures on the site are stock photos, not real. The whole place smelled like cigarettes and weed. I’ll be getting a refund. This place is a disgrace to the company name.

2

Ty

20 Oct 2025

·

Stayed 1 night

The hotel room was dirty with sticky floor. The bathroom and toilet wasn't really clean. They tub was so nasty. Black mold and green all over the bottom of the tub

4

Gwendolyn

8 Oct 2025

·

Stayed 1 night

The bed wasn’t uncomfortable. There was a funky smell in the entire building. The shower curtain was moldy. The air would blow the curtain into me laying in the bed. Breakfast was a joke. Oatmeal packets, prepackaged muffins and granola bars. The floor was sticky. There were spiders on the bed. The guy checking us in was nice. We should have car camped.

6

Dennis

9 Sept 2025

·

Stayed 3 nights

The floors were really dirty. The bathroom was not clean. There was long hair on the shower wall. The sink did not drain

2

Bryan

19 Oct 2025

·

Stayed 2 nights

This place is a dump! Grime on the walls, on the fridge, in the sink. Everything worn out, except for the TV which was new. The sheets on the bed were one step above burlap, I would have complained about them but they would have tried to charge me for an exfoliation treatment. Abandoned cars in the parking lot. Stay far away.

2

Amber

12 Jul 2025

·

Stayed 1 night

Probably one of the most unclean hotels I’ve ever stayed in. The stale cigarette smell was even in the pillows. I saw a roach. Nothing is remotely updated or cleaned well. Filthy light switch plates and high touch areas and bathtub is mildew covered and everything just has a look like it’s not been properly wiped down in years. Not worth the $225/night cost.

2

Alison

31 Aug 2025

·

Stayed 1 night

The room was so gross we had to leave. There was hair in the bed, the floor was dirty, there were stains on the ceiling (not water), a giant cobweb on the wall, hair in the bathroom and the countertop wasn’t clean. They offered a different room that was also gross. We got a full refund thank goodness. We found a room at another hotel and left at 11:10 PM. I couldn’t even check out because their staff leaves by 11:00.

4

Chris

26 Oct 2025

·

Stayed 1 night

First off, they called me a few days ahead of my stay to tell me that they did not have any rooms available with two beds, which is specifically why I booked it. I was traveling with multiple family members, and made the reservation well ahead of time. At that point, it was too late to find another room, so I went along with it. The gentleman working at the desk was pleasant, but the facility is not particularly clean, the couch in the room was filthy, and the room smelled vaguely of old cigarette smoke and marijuana. Worth noting that the Google rating is lower than the rating lot hotels.com, and I should’ve checked that as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious to very worn and outdated; several guests mention loud A/C, hallway noise, and finicky keys/doors. Bed comfort varies.

Related guest reviews

8

Ashley

13 Jul 2025

·

Stayed 2 nights

The hotel was average. The shower was difficult to work. It’s fine for two nights. Anything more, stay somewhere else.

8

Princess

19 Jun 2025

·

Stayed 1 night

Staff was nice and the room was clean and comfortable. The only issue I experienced was using the card key to enter through the side door. After numerous attempts, I had to walk around to the front entrance to get back into the building.

10

brenda

1 Jul 2025

·

Stayed 1 night

Decent room

8

James M.

22 Jul 2025

·

Stayed 3 nights

Quiet

6

nancy

17 Jul 2025

·

Stayed 7 nights

Unfriendly staff, room was dusty, toilet had a ring, people hanging out in the halls playing music loudly, people (not hotel guests) hanging out outside drinking beer for hours. A/C wall unit very loud and then just quit working. I would not stay there again.

4

f R Uži

30 Jun 2025

·

Stayed 2 nights

Comfortable bed and easy access to highway.

8

Dena

22 Jul 2025

·

Stayed 1 night

Friendly staff, easy checking. Room was spacious and clean, bed very comfortable. Propertybis in a very quiet area, but close to food, fuel, etc. Property is showing its age. They are maintaining it well but it badly needs to be updated.

4

Amanda

7 Apr 2025

·

Stayed 1 night

Extremely noisy--all night long. Paper-thin walls and ceilings. Property is dated, but room was clean. Entire floor, stairwells, even by the main doors smelled strongly of pot, to the point my clean clothes smelled like weed after I returned home. Noisiest AC I've ever seen. TV was good, good channel selection.

2

Cynthia

20 Feb 2025

·

Stayed 1 night

Room was fine. Service was good at.check in. However, at literally all hours through the afternoon, night and early morning people were literally yellimg in the hallways. I mean literally all hours... 10pm, 11pm , 12am, 1am, 2am , 3am , 4am. It was so loud i was awaken atleast 7 times that i recall.

4

Kathleen

9 Aug 2025

·

Stayed 1 night

Its very outdated and old. The lobby and hallways smell. the kitchen has no items. You have to make a request from front desk. Generally clean but needs renovation

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful staff, with several shout-outs to Aden and Sam. Others report long waits or no attendant at check-in, early housekeeping knocks, and occasional reservation or room-assignment errors.

Related guest reviews

4

Mel

25 Sept 2025

·

Stayed 1 night

I arrived at 10:10pm for a late check in, and waited about 10 min for someone to arrive to the front desk. No one answered the courtesy phone at the front desk. The next morning, housekeeping knocked on the door at 8am to see if I needed fresh towels. This woke me up. I was awoken a second time about an hour later, by an uninvited guest in my bed: a 1" cockroach. Finally around 10:30am housekeeping knocked on the door again to ask if I was going to be checking out soon (11am checkout).

10

Angela

21 Sept 2025

·

Stayed 1 night

It was an amazing stay. Hotel room was clean. They also serve the free grab & go breakfast. Their front desk staff is also very friendly.

2

Deborah

5 May 2025

·

Stayed 2 nights

At check in , no one to check in for 30 min. People lined up at desk but no one was there. No hairdryers. window in room left open. on first floor. portable bed in room.

10

Jake

1 Sept 2025

·

My check in was very quick. The front desk associate Aden was really good and kind to us. Room was spic span. It smells good and refreshing. Overall it was a nice stay.

10

Gerald

14 Mar 2025

·

Stayed 1 night

My stay was wonderful. I am enjoying my stay. Better than expected. Sam the GM is a asset to the company

10

Aaorn

1 Jul 2025

·

Stayed 1 night

Excellent service

2

Amy

25 Mar 2025

·

Stayed 1 night

Staff was very unprofessional

4

Peter

19 Aug 2025

·

Stayed 1 night

Checking in after 11pm took 30min and 3 phone calls, room was blah, smelly, bathroom was mildew and gross. paint was spotty throughout building. Just not a good clean feeling.

10

Will

20 Jun 2025

·

Stayed 1 night

Excellent service

10

Angela

17 Sept 2025

·

Stayed 1 night

I had a fantastic experience at Extended Stay America. Front desk agent Aden was super helpful and welcoming. The room was clean, comfortable, and well-maintained. The lobby was spotless as well. Overall, a very pleasant stay. Highly recommend!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to highways and restaurants in a generally quiet business area; some guests felt safe. A few noted loitering and late-night activity.

Related guest reviews

10

Samuel

13 Aug 2025

·

Stayed 1 night

Good location and clean

10

Joey

12 May 2025

·

Stayed 1 night

Great location

10

Naiimah

17 Mar 2025

·

Stayed 1 night

Convenient location

8

Dena

22 Jul 2025

·

Stayed 1 night

Friendly staff, easy checking. Room was spacious and clean, bed very comfortable. Propertybis in a very quiet area, but close to food, fuel, etc. Property is showing its age. They are maintaining it well but it badly needs to be updated.

8

Naiimah

17 Mar 2025

·

Great location

10

Mohammad

15 Mar 2025

·

Stayed 1 night

convenient stay

10

jose

14 Jul 2025

·

Stayed 1 night

Clean room, good location, and more options for dinner.

8

Naiimah

17 Mar 2025

·

Stayed 2 nights

Nice location

10

Naiimah

17 Mar 2025

·

Stayed 1 night

Nice location

6

Russ

12 Sept 2025

·

Stayed 1 night

The hotel was clean. The staff was friendly. We had a suite becaue we had 3 adults. It was very nice having 2 separate bathrooms. The pullout couch for one of our guests was very lumpy and soft. The recliner in the living room wouldn't recline becasue it was obviously broken. Our room keys kept de-programming. This was an extended stay with the kitchenette, but there was absolutely no cooking utensils or plates. The area around the hotel was walkable and serene.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Grab-and-go breakfast is very limited (typically oatmeal packets, granola bars, and prepackaged muffins). Many dining options are available nearby.

Related guest reviews

6

GRETCHEN

6 Feb 2025

·

Stayed 1 night

I booked a room here for one night specifically because we needed a freezer, and they offered a free breakfast. Refrigerator/freezer was fine, but the kitchen had nothing else but two burners — no cutlery, plates, pans, coffee maker, toaster, etc. The room was adequate and shower had decent water pressure but also an obvious leak based on the condition of the drywall and baseboard.The “free breakfast” consisted of coffee, hot water, oatmeal packets, and Nutigrain bars. My standards are not high, but I was not impressed. Add to that several neighbors slamming doors at 5 am, I would recommend staying elsewhere based on my experience.

10

Angela

21 Sept 2025

·

Stayed 1 night

It was an amazing stay. Hotel room was clean. They also serve the free grab & go breakfast. Their front desk staff is also very friendly.

10

Aoun

30 Jul 2025

·

Stayed 1 night

It was nice and clean. bunch of dinning options near the hotel. Staff was kind and professional. Their front lobby was really clean and it smells good and refreshing i think it was under the shift of Aden. I would say a well-trained staff. And rooms were also clean. I liked staying here.

4

Gwendolyn

8 Oct 2025

·

Stayed 1 night

The bed wasn’t uncomfortable. There was a funky smell in the entire building. The shower curtain was moldy. The air would blow the curtain into me laying in the bed. Breakfast was a joke. Oatmeal packets, prepackaged muffins and granola bars. The floor was sticky. There were spiders on the bed. The guy checking us in was nice. We should have car camped.

6

Dale

22 Apr 2025

·

Stayed 1 night

Could have a better breakfast

6

Tammy

30 May 2025

·

Stayed 2 nights

It is an extended stay hotel so it had a lot of families and was very busy. The check in took a little while, the breakfast is not like other hotels, just a muffin or granola bar. It was clean and the staff was very kind!

2

Breonna

14 Mar 2025

·

Stayed 1 night

Check out time is at 11am and staff banged on our door at 10:40am to remind us of check out time. Hallways smelled like cigarettes. They DO NOT have free hot breakfast. Packets of oatmeal is what you will get. Never again.

10

jenny

24 Jul 2025

·

Stayed 1 night

Next to highway and lot of restaurants. Cmean room.

10

Zoyaa

30 Jul 2025

·

Stayed 1 night

There are a lot of dinning options near the hotel. It was a good and nice place to stay. The Front desk staff Aden really helped and assisted me greatly. The room was nice and clean. Their bed mattress was really comfortable. Overall I liked my stay in here.

6

Kenneth

3 Sept 2025

·

Stayed 2 nights

Was disappointed to check into my room and find that the hotel did not supply a hair dryer, so had to run out and purchase one. While the price was economical, cleanliness is compromised with visible mold in the bathroom. "Free Breakfast" is really only oatmeal packets and energy bars.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$91
March	US$120
April	US$109
May	US$108
June	US$116
July	US$112
August	US$90
September	US$83
October	US$97
November	US$103
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $103	17 $101	18 $106	19 $111
20 $96	21 $96	22 $95	23	24	25 $95	26 $102
27 $87	28 $98	29 $100	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $107	3 $108
4 $98	5 $100	6 $103	7 $96	8 $100	9 $108	10 $107
11 $97	12 $101	13 $102	14 $105	15 $104	16 $111	17 $113
18 $102	19 $103	20 $103	21 $106	22 $112	23 $151	24 $159
25 $95	26 $97	27 $109	28 $98	29 $106	30 $136	31 $135

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Deluxe Studio, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - North Chesterfield - Arboretum

Have a question?

Prices for upcoming dates