Is parking available at the property?

Yes, parking is available on-site and is free for guests.

What type of breakfast is offered?

Cooked-to-order breakfasts are served on weekends from 7:00 AM to 10:00 AM for a fee, approximately USD 8.00 to 15.00 per person.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle is available during limited hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and rooms. Accessible bathrooms are also available.

What is the location of the property in relation to key landmarks?

The hotel is located in Richmond (Montrose), just a 1-minute drive from White Oak Village and 6 minutes from Dorey Park. It is approximately 6.5 miles from the Greater Richmond Convention Center and 7 miles from Richmond Raceway.

Does the property have a swimming pool?

Yes, there is an indoor pool available. Pool access is from 11:00 AM to 7:00 PM.

What are the policies for guests staying with children?

Up to 4 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property. Specific information about extra beds or cribs is not provided.

Four Points by Sheraton Richmond Airport Hotel

Average nightly price at Four Points by Sheraton Richmond Airport by month, last 12 months (USD)
Month	Average price
January	US$124
February	US$125
March	US$153
April	US$132
May	US$143
June	US$162
July	US$147
August	US$150
September	US$152
October	US$141
November	US$156
December	US$122

What guests think

Travellers describe Four Points by Sheraton Richmond Airport as convenient to the airport with a helpful shuttle and notably friendly staff, but experiences vary due to noise, inconsistent cleanliness, and maintenance issues in rooms and common areas.

Many rooms are comfortable and sometimes renovated, yet guests report problems like loud or inefficient HVAC, weak water pressure, broken locks or TVs, and some outdated furnishings. Location earns frequent praise for proximity to restaurants and shopping, and free parking adds convenience. Breakfast is not included, and pricing/value and limited dining or bar hours draw mixed feedback. Overall, expect an airport-convenient stay with solid basics but uneven polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking, an indoor pool, and a handy airport shuttle are positives, though the shuttle is not 24/7 and often requires calling. Guests note an aging gym, occasional bar/restaurant closures, renovation/maintenance issues, and some neglected common areas.

Related guest reviews

4

STEPHEN ARTHUR

19 Feb 2024

·

Stayed 1 night

Property didn’t have a real restaurant as advertised that was open. The airport shuttle did not run 24/7 as advertised but they did come through and get a driver to make a 5 AM run which apparently we were all expecting when we made our reservations.

10

Fritzar

15 May 2025

·

Stayed 1 night

Really nice hotel. Room was super spacious and clean. Comfortable bed. Nice shower. Fridge and microwave. I was pleasantly surprised with the size and comfort. They also have a pool and gym.. I didn’t go to them but it’s available. The people were all super sweet and friendly. Right near the airport with a free shuttle. The shuttle driver was also very nice. Highly recommend this place!

2

Natalie

15 Feb 2023

·

Stayed 1 night

Before i made the reservation, i called the hotel directly to inquire about the shuttle to the airport. I was told that the shuttle runs 24hrs. When i got to the hotel and checked in, i was told that there was no 24hour shuttle and the earliest it would run is maybe 7am. Too late for my flight. The only reason i stayed at the hotel was because of the shuttle. I could have stayed at home and driven in and paid parking. It would have been cheaper! This isnt the first time this happened to me at this hotel. It is the last time i am staying here

10

Marcia

22 Jun 2025

·

Stayed 1 night

Great overnight before heading out of Richmond airport. Friendly staff, great airport shuttle service and a pool for the kids.

4

Scott

18 Jul 2025

·

Stayed 1 night

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

6

Tyler

25 Sept 2024

·

Stayed 1 night

The fitness center needs a major update, really old and rusty equipment and missing majority of weights

4

Shepherd

2 Feb 2025

·

Stayed 1 night

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

6

Stephanie

13 Jul 2025

·

Stayed 1 night

Staff was very friendly, pool area was big and nice, rooms were clean. Only comply was we barley got any sleep being in a room near the elevator. Ended up having to call front desk in middle of the night because a big group of teenagers were hanging outside our room being extremely loud, but the staff was great with handling the situation when called and asked to have them move to a different area.

8

Nicole

13 May 2025

·

Stayed 1 night

Staff really friendly, free parking and near loads of restaurant and shopping.

4

Rhonda

14 Jul 2024

·

Stayed 1 night

The staff were excellent however the no air conditioning in the lobby and main area is not the type of environment that makes for a good place to work Poor care of facilities ruins it for the employees and guests

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Cleanliness

Many guests found rooms and public areas clean, but feedback is inconsistent. Reports include stained carpets or curtains, hair in tubs, mold-like residue on pillows, lingering odors, and an isolated pest sighting.

Related guest reviews

6

Rhonda

22 Sept 2025

·

Stayed 2 nights

Old bathroom faucets for ADA. Carpet stained.

10

charise

18 Aug 2025

·

Stayed 1 night

The representative Regina G. at this location made my experience wonderful. I spoke to her at the airport and was quickly accommodated with the shuttle. The check in was a breeze and hotels cleanliness was unbelievable. The representative and the drivers were excellent. I would definitely stay at The Four Points By Sheraton again. .

6

Anthony

7 Nov 2024

·

Stayed 1 night

Overall decent stay. Nice staff. However, after falling asleep on the bed pillows and seeing them more visibly the next morning, there was mold-like residue on 3 of 4 of them. This irritated my partner's face causing what looked like a contact dermatitis. It simply wasn't pleasant to wake to. I chose the Sheraton with hopes of general cleanliness.

4

Scott

18 Jul 2025

·

Stayed 1 night

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

10

Mark

26 Feb 2023

·

Stayed 1 night

Very clean room. Comfortable setting and friendly staff.

10

Frank

11 May 2025

·

Stayed 2 nights

Comfortable bedding, clean and quiet room.

2

Johnny

5 Oct 2023

·

Worst hotel stay I have ever had. I travel for work. I would recommend to not go here. I woke up in the middle of the night to use the restroom and stepped into water on the restroom floor. When I went back to bed I seen small roaches on top of my food on the computer desk. I took photos and called the front desk. They were not helpful and seemed to know this had happened before.

10

Ellen

9 Feb 2025

·

Stayed 1 night

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.

10

Nanette

1 Jul 2023

·

Stayed 1 night

The room was very clean, beds very comfortable, pillows were very puff! Staff was very friendly.

8

Jeanette

26 Jan 2025

·

Stayed 2 nights

Room was very pleasant & clean

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Rooms

Rooms are generally comfortable and sometimes spacious or newly updated, but noise from thin walls, lobby/parking lot, and loud AC can disrupt sleep. Several rooms had issues like broken locks or TVs and weak shower pressure; some layouts lack outside windows.

Related guest reviews

4

Derek

27 Apr 2025

·

Stayed 1 night

Had to change rooms twice because the door’s locks did not work properly. Changes occurred after 10pm.

10

Natacha

14 Oct 2024

·

Stayed 3 nights

The walls are extremely thin, we could literally hear the guests in the next room breathing… try spacing out rooms if possible. Other than that, I enjoyed my stay, very cozy and clean.

8

Gracie

7 Dec 2024

·

Stayed 1 night

The check-in was OK get up this morning. Take a bath and the water pressure was horrible. The doors does not shut when you close them not enough amenities in bathroom for you.

4

Diane

25 Jul 2025

·

Stayed 2 nights

The hotel was ok at best. The deluxe king rooms have NO windows to the outside, it feels like you're staying in a small cave. Move to a King, regular room that had small window but the room is still very basic and cold. The people working a the hotel were very kind and nice.

6

Anne

13 Jul 2025

·

Stayed 1 night

Nice staff and room but hotel guests kept us up all night. Complained to desk at midnight but it was ongoing. AC noisy too.

10

Fritzar

15 May 2025

·

Stayed 1 night

Really nice hotel. Room was super spacious and clean. Comfortable bed. Nice shower. Fridge and microwave. I was pleasantly surprised with the size and comfort. They also have a pool and gym.. I didn’t go to them but it’s available. The people were all super sweet and friendly. Right near the airport with a free shuttle. The shuttle driver was also very nice. Highly recommend this place!

6

vincent

1 Dec 2024

·

Stayed 3 nights

Very nice place and staff However, our room was located above the lobby and we could hear blaring music anda lot of loud talking into the evenings. The room also never got dark because of its location and the lights from the lobby. I could see onto the snack pantry in the lobby.

6

Katharine

25 Nov 2025

·

Stayed 1 night

The staff were great, but the shower and tv were broken.

10

Frank

11 May 2025

·

Stayed 2 nights

Comfortable bedding, clean and quiet room.

8

W Maria

15 Jun 2025

·

Stayed 1 night

I liked the property. Didn't so much like the loud air conditioning system.

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Service

Service is widely praised as friendly, accommodating, and responsive, including helpful shuttle drivers. However, a few guests encountered curt front-desk or housekeeping interactions and were surprised by every-other-day housekeeping.

Related guest reviews

10

Colin

5 Jun 2025

·

Stayed 1 night

Quick overnight stay to be close to the airport and have shuttle service. Hotel staff (front desk, restaurant and shuttle driver were all friendly, genuine and smiling,

10

Stacey

24 Jun 2025

·

Stayed 1 night

Our air condition dis not work. They had someone right to our room to work on it. When itbwasnt fixable they moved us right away for comfort. Get to work with

10

charise

18 Aug 2025

·

Stayed 1 night

The representative Regina G. at this location made my experience wonderful. I spoke to her at the airport and was quickly accommodated with the shuttle. The check in was a breeze and hotels cleanliness was unbelievable. The representative and the drivers were excellent. I would definitely stay at The Four Points By Sheraton again. .

6

Michelle

27 Oct 2025

·

Stayed 2 nights

It wasn’t terrible but I probably wouldn’t stay here again. It is a small hotel with what seems like little staff. I guess I would say it’s okay for a quick trip. I stayed here two nights with my teen daughter while we were here to visit colleges. The bed very comfortable, bathroom clean but not well stocked. AC worked well, Netflix was cool to have. The (stained) window curtain has a huge opening space that if you’re walking or sitting at the desk with night clothes (or no clothes) your neighbors or anyone at the pool can see right in. I told the housekeeper “no need to pick up the room right now I just need an extra blanket and towels” in a rude tone she said call downstairs. Idk if this is how things usually are at smaller hotels but I wasn’t a fan of the customer service in general everyone had dry personality. The smell of weed in the elevators was terrible. They need some sort of freshener throughout the hotel. Idk this place just wasn’t for ME. The BEST THING at this hotel is the morning coffee…it’s delicious!!

6

LUVENIA

26 Aug 2025

·

Stayed 2 nights

I stayed for 3 days. I did not know that you only refresh the rooms every other day. So no clean towels, coffee, etc.

4

Dakeeta

1 Apr 2025

·

Stayed 2 nights

The original front desk person was cold and borderline nasty. I am disabled and our first room had a sink that didn't drain and the majority of our outlets didn't work. The aforementioned employee's response was that maintainence was not there. She was abrupt and apathetic. She eventually offered another room. This was after we were unpacked and settled. We had no choice. We had to get it together to change rooms. At least this time, when I asked for help with our items going from room to room, we received help. When we checked in, along with my in-laws, my husband had to bring our luggage to our rooms after we were flatly told the person who did that was at the airport. We're not young He was exhausted from the drive. There were carts. The second room was nicer, roomier, but with a non-working phone. Sadly, I fell in that room and ended up severely injured. Ugh! We were there for my husband's mother's funeral and our experience was horrible. Margaret, however was super sweet and accommodating. The young man who worked the desk on the late afternoon of 03/24/25, was also wonderful. He saw me struggling in the lobby and was helpful, kind, offered to bring me coffee and gave me water. We had a block of rooms for 03/23-25/25. We all had issues with that same front desk person at check-in and too many had room issues as well. Shame on this establishment.

10

Kathryn

7 Jan 2024

·

Stayed 1 night

Convenient, comfortable, and a great overall stay. Check in and out desk staff and driver for the shuttle to the airport were all friendly and personable. Very positive experience.

10

Jubal

10 Jul 2025

·

Stayed 1 night

The host who checked us in was amazing. She was attentive and friendly and made us feel welcomed!

10

Alysa

17 Aug 2025

·

Stayed 1 night

Some of the friendliest receptionists ive ever met! Will definitely stay here again.

2

Marissa

28 Sept 2025

·

Stayed 1 night

Unfriendly staff. Outdated room

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Location

Convenient to Richmond Airport and within walking/driving distance of restaurants and shops; many felt access and parking were easy. A few thought the immediate area was less appealing.

Related guest reviews

8

Justin

26 Jan 2025

·

Stayed 1 night

Good place overall. Strange shape of a hotel and room by pool was bright with lights on throughout the night. Food options around the hotel and being near airport was good. Not in best part of town but we wanted to be near the airport

10

Colin

5 Jun 2025

·

Stayed 1 night

Quick overnight stay to be close to the airport and have shuttle service. Hotel staff (front desk, restaurant and shuttle driver were all friendly, genuine and smiling,

10

Anneliese

7 Dec 2022

·

Stayed 19,328 nights

The location made it easy to walk for all things

10

Monideepa

30 Jun 2025

·

Stayed 3 nights

very well situated.

10

Marcia

22 Jun 2025

·

Stayed 1 night

Great overnight before heading out of Richmond airport. Friendly staff, great airport shuttle service and a pool for the kids.

10

Heidi

21 Sept 2024

·

Stayed 1 night

Good place to stay near airport

10

Janice

18 Feb 2025

·

Stayed 1 night

Convenient location and a nice room for the money.

8

Angela

20 Jul 2024

·

Stayed 3 nights

We were very happy with our stay. It's an extremely convenient location and felt safe. The front desk staff were so friendly and helpful. My only concern was the air conditioning unit which was very loud. Overall though, it was a pleasant stay.

8

Tina

7 Apr 2025

·

Stayed 4 nights

Close to the airport.

8

Nicole

13 May 2025

·

Stayed 1 night

Staff really friendly, free parking and near loads of restaurant and shopping.

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AI-generated summary based on recent guest reviews

Dining

Dining is mixed: breakfast is paid and frequently viewed as pricey for the quality, though some enjoyed it. The bar/restaurant earns compliments at times but hours and menu availability can be limited.

Related guest reviews

8

SHARONDA B

10 Jun 2025

·

Stayed 1 night

Its nice clean but 15 dollars for breakfast when its surrounded by restaurants is crazy

10

Tracey

20 Apr 2025

·

Stayed 1 night

The staff was pleasant and accommodating. The dinners we ordered were amazing and fresh! Thank you to all the staff that made our vist enjoyable 😉

10

Nicholas

13 Jun 2025

·

Stayed 1 night

It was a last minute booking due to cancelled flight and they picked me up and took me back, staff was extremely nice and breakfast was very good!

8

scott

18 Sept 2024

·

Stayed 1 night

Looks old but room was very nice and appears newly renovated. Beware breakfast is $17.50 per and really not very good. Airport pickup is free so that was nice. Good enough overall for a night.

8

James

11 Jul 2025

·

Stayed 1 night

Pool hours were short. Restaurant needs upgrade.

10

Fonda

27 Dec 2022

·

Stayed 19,352 nights

I really enjoyed this property. Normally I would stay at the H, but I wanted to try something different. I am glad I did. They have a great shuttle service! My dining/food was good, everyone was friendly, eager to help and answer questions. And my hats off to CHEF and bartender you guys are AWESOME!!!

8

Douglas

26 Aug 2025

·

Stayed 1 night

There should be a continental breakfast after spending $150-$200 for a room.

10

Christy

20 Jun 2024

·

Stayed 1 night

I went to the bar alone for a drink. The bartender, Ann, made me feel very relaxed and welcoming. I enjoyed the conversation with her

4

Shepherd

2 Feb 2025

·

Stayed 1 night

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

10

Kent

26 Mar 2025

·

Stayed 1 night

The hotel staff and stay were overall great. However, the breakfast buffet was a bit overpriced for what was offered.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $146	12 $152	13	14 $202
15 $142	16 $138	17 $142	18 $152	19 $158	20 $173	21 $168
22 $154	23 $158	24 $154	25 $167	26 $163	27 $166	28 $164
29 $166	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
		1 $164	2 $164	3 $165	4 $150	5 $150
6 $166	7 $164	8 $164	9 $164	10 $164	11 $146	12 $141
13 $172	14 $164	15 $169	16 $169	17 $171	18 $142	19 $147
20 $168	21 $164	22 $168	23 $174	24 $164	25 $141	26 $147
27 $162	28 $175	29 $175	30 $175	31 $175

Four Points by Sheraton Richmond Airport

Prices for Four Points by Sheraton Richmond Airport

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Mobility Accessible, Bathtub

Room, 1 King Bed

Room, 2 Queen Beds, Roll-In Shower

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Suite, 2 Bedrooms

Suite, 1 Bedroom

Guest reviews of Four Points by Sheraton Richmond Airport

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Richmond Airport

Prices for upcoming dates