Name: Residence Inn by Marriott Jacksonville Butler Boulevard
Address: 10551 Deerwood Park Boulevard, Deerwood, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: US$95–US$208 per night
Rating: 8.38

What guests think

At Residence Inn by Marriott Jacksonville Butler Boulevard, travelers frequently praise friendly staff, spacious suite-style rooms, and a convenient location near shopping and Mayo Clinic, while noting inconsistent housekeeping, aging features, occasional noise from the highway, and fees for parking.

Breakfast is widely considered good with useful variety, though some guests found it limited, and several reviews mention pool or hot tub cleanliness or downtime. Suites include kitchens and family-friendly layouts, but guests report occasional maintenance issues such as noisy AC, awkward half-glass showers that splash water, or malfunctioning appliances. Overall, it’s a practical choice if you can accept some wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests were surprised by a $5 daily parking charge. There are repeated reports of the pool or hot tub being dirty or out of service, plus sporadic issues with amenities like entry doors, grills, and the ice machine.

Related guest reviews

6

barbara

19 Mar 2025

·

Stayed 5 nights

Pool and hottub were not cleaned. Difficult to get our room cleaned, only wanted towels and garbage removed after 3 days.

10

Tracie

23 Jul 2025

·

Stayed 1 night

Only thing i didn't like was not only are u paying for a room u also pay for parking

10

Timothy

1 Aug 2024

·

Stayed 4 nights

The only negative was the hot tub wasn’t working but the staff was very responsive and apologetic. Would definitely stay here again!

6

Robert

15 Apr 2025

·

Stayed 1 night

Several entrance doors didn’t work with the key card so access was inconvenient. Room deadbolt lock didn’t work either. Front desk service and the breakfast were good.

8

Charles

25 Jul 2025

·

Stayed 1 night

Was surprised to have to pay an additional $5 to park. Seems like an add on that was unnecessary.

6

Mitch

11 Jun 2024

·

Stayed 4 nights

The location was decent not much else great to say. All the grills by the pool were not working, the shower only has half a door and gets tons of water onto the floor, our room didn't have anything from the carpet to the tile in the bathroom and had nails popping up, the doors looked like they had mold on from all the water. 3 out of 4 of the Washing machines were out of order. Definitely needs some more upkeep. Having a full size fridge and the ice maker was nice. The air conditioning worked great.

4

Robert

27 May 2025

·

Stayed 3 nights

The stay here was another watse of money and watse of our discount of 181. The property looked as if it was okay,until we started to relax. Pool was green and unswimmiable. We tried to watch a movie on the lay out couch bed it was broken. Left out to go working at the Jazz fest. Was accused of smoking in room. Had to show at that time we was not in room , was in uber heading downtown, showed time stamped videos and pictures. I have to record everything for work. So this was not a good place to stay. Only good thing was the breakfast and the employee that cooked it Ms.Cleanya was her name. She made it worth staying. We could enjoy amenities. They were not in working condition

8

Laura

3 Aug 2025

·

Stayed 5 nights

Pros: Good location, really close to a big shopping center with lots of dining and shopping Only 10 min from Mayo Clinic Good price for the rooms Clean and nice that that the rooms have small kitchenettes Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

10

Patricia

27 May 2025

·

Stayed 3 nights

Stay was excellent. Room was cozy. Breakfast had something different everyday but enough variety for everyone. Only down side was pool was green and we couldnt swim - glad we had enough other activities to keep us busy.

8

Lisa

2 Jul 2025

·

Stayed 1 night

They never mentioned a $5.00 parking fee… which is ridiculous as this place has plenty of property for parking.

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Cleanliness

Many reviews note clean or spotless rooms, but cleanliness is inconsistent, with recurring reports of odors, stained carpets or sofas, hair left behind, mold or dust from vents, and uneven housekeeping.

Related guest reviews

10

Leonel

23 Apr 2024

·

Stayed 2 nights

Rooms are always very clean, any problems you may encounter, the staff is always ready to take care of them.

6

Nicolas

9 Aug 2025

·

Stayed 1 night

This hotel needs a good cleaning

4

marcela

17 Aug 2024

·

Stayed 2 nights

It smelled really bad. They should clean the AC filters and carpets more often or better. Uncomfortable pillows.

10

Mark

16 Jun 2025

·

Stayed 2 nights

Room was clean and well equipped. Staff was very friendly and helpful.

8

T

27 Jan 2025

·

Stayed 2 nights

First room had hair in shower. Second room had lots of hair on floor in closet. Beside leaving hair in Rooms we had a great stay. Ty

8

Waymon

23 Nov 2023

·

Stayed 3 nights

The PURE room was comfortable and clean for the most part except for a few sugar ants on the kitchen counter and the main bathroom counter. Im not sure where they were coming from but a little bleach and a good wipe down later seemed to get rid of them. The breakfast was good as well.

4

Elizabeth

27 Dec 2024

·

Stayed 4 nights

The room didn’t seem fresh, with the carpet and sofa having stains. The air conditioning would turn on and small black fuzz would come out onto the bed. One of the access doors did not work to enter the building so we had to walk around to a further entrance.

2

Mary

3 Apr 2025

·

Stayed 4 nights

We stayed for four nights. Upon check in we were told house keeping was doing daily cleanings to include towel changes, removal of trash, vacuuming, and remaking of beds. house keeping came only once after the first night we were there then not another time at all during our stay. Two days in a row I went and informed the front desk to which they simply gave me clean towels but never even apologized. Our trash cans were full, and everything was dirty. Not to mention that the night we arrived house keeping had left a pile of trash and dirty linens in the hall right in front of our room that stayed there for over 24 hours. One of the towels in our room upon arrival was dirty to the point it looked as if if had been run over and had brown stains on it. Simply put extremely disappointing for what Marriott used to be.

10

Daphne

20 Nov 2025

·

Stayed 1 night

The room was spotless and Blake was great. Will definitely stay here again.

4

corina

9 Jun 2025

·

Stayed 1 night

The rooms were not worth what we paid for them. The one rooms carpet made the entire room stink. The other room had mold and was dirty. The mini fridge was warm. We were also expecting to be on the water. The “breakfast “ was also a joke!!

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and apartment-style with kitchens, popular for families and longer stays. Downsides include occasional highway or footfall noise, worn furnishings, half-glass showers that splash water, loud AC, and intermittent appliance or Wi-Fi problems.

Related guest reviews

8

Monica

20 Aug 2023

·

Stayed 2 nights

Overall the stay was great except for a couple of exceptions… the WIFI was horrible, not continuous connection and upon leaving with luggage, housekeeping seen us (6 people) exiting our room, looked at us, and left the cart in the middle of the hallway. We had to squeeze around with our luggage (RUDE)

10

Cari

11 Jun 2024

·

Stayed 9 nights

We loved the space we had in our two bedroom unit! All of the staff were very friendly and helpful. This hotel was close to the main interstates and convenient for visiting the areas on our vacation checklist. We will stay again on future trips.

8

Dorothy

2 Apr 2024

·

Stayed 2 nights

Very comfortable rooms. We had a two bedroom unit. Inly issue was kitchen was poorly equipped.

4

Lawrence

26 Jan 2024

·

Stayed 5 nights

The shower design is ridiculous. Only 1 door covers half of the shower area, water runs out through the open half, soaking the floor. Management told me all of the showers in the hotel are the same, so switching rooms no help.

8

Ryan

2 Jun 2025

·

Stayed 1 night

Clean and spacious room. However, thin floors. Someone walking around all night above me. Also a loud buzzing sound coming and going from fridge I think, all night long.

10

MARISET

27 May 2024

·

Stayed 3 nights

The room is very big and has everything that you will need. Breakfast was excellent you can find some options. The location is amazing you are close to everywhere there.

10

Bennett

16 Mar 2025

·

Stayed 1 night

The 2 bedroom suite was perfect!

2

Rachael

3 Sept 2025

·

Stayed 1 night

Right next to highway which was super loud and hard to sleep. People smoking right outside hotel all the time where we had to enter. Room smelled like fish or something cooked. Room had tons of lights that stayed on at night and made it hard to sleep and the blackout curtains are never blackout enough…what is the deal with hotels and their blackout curtains.

6

Sherrie

12 Mar 2024

·

Stayed 1 night

Room is out dated. Couch is falling apart and could hardly sit on it. People in the halls all night long slamming doors.

8

David

29 Jul 2023

·

Stayed 1 night

The suite was spacious, very accomodating. The air conditioner was so noisy it woke me every time it started through the night.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, welcoming, and helpful across the front desk and breakfast teams. Recurring complaints involve missed housekeeping, occasional rude or unhelpful interactions, and a few instances of staff entering rooms without knocking.

Related guest reviews

2

Adam

25 Feb 2024

·

Stayed 1 night

My husband and I was trying to check in at the hotel around 2am in the morning. We drove 4 hours to get there from South Carolina. The lady who was working that night was so rude. She didn’t let us check in and or helped us out at all. So we ended up having to cancel our hotel at 2 in the morning and had to drive 4 hours back to South Carolina because all the other hotels in Jacksonville were sold out. Never in my life I ever experienced this. This left a bad taste in my mouth. She really messed up our mini vacation. We wanted a mini vacation before our child is due in less than 2 months.

6

Edwin

17 Sept 2024

·

Stayed 6 nights

Housekeeping was missed 4 times. I extended my stay 2 times and they missed the housekeeping the check in day, although I reported the first time to management. I called twice to replenish shampoo and soap dispensers. One day towels were not replaced. Found a roach two times

2

Alberta

26 Feb 2023

·

Stayed 1 night

On my check.in day there was a guest complaining about people going into his room while he was there without knocking. Then it happened to.me this morning while I had no clothes. The manager seemed non chalent about it.

10

Trista

31 Aug 2025

·

Stayed 3 nights

Rooms were clean and Samantha at the front desk was amazing!

4

Stacie

5 May 2024

·

Stayed 1 night

I don’t know how this hotel got such a high rating. The receptionists(all 3) were unprofessional and rude. The room smelled of mildew, no deadbolts on the doors, and felt damp. The room was somewhat nice but the bed was very uncomfortable. Water trickled out of the shower head, no water pressure.

10

Leonel

16 Jan 2025

·

Stayed 2 nights

It was just as great as ever! A fantastic place to return to. The staff is absolutely incredible!

10

Marsha

25 Mar 2024

·

Stayed 1 night

My stay was amazing. Arrived 1:30am with no reservation. Desk agent was so pleasant and helpful. I was checked in without delay. 4 day stay was very pleasant. Rooms were clean and supplies at hand. Breakfast was great. Location perfect. Staff wonderful.

2

Mary

3 Apr 2025

·

Stayed 4 nights

We stayed for four nights. Upon check in we were told house keeping was doing daily cleanings to include towel changes, removal of trash, vacuuming, and remaking of beds. house keeping came only once after the first night we were there then not another time at all during our stay. Two days in a row I went and informed the front desk to which they simply gave me clean towels but never even apologized. Our trash cans were full, and everything was dirty. Not to mention that the night we arrived house keeping had left a pile of trash and dirty linens in the hall right in front of our room that stayed there for over 24 hours. One of the towels in our room upon arrival was dirty to the point it looked as if if had been run over and had brown stains on it. Simply put extremely disappointing for what Marriott used to be.

10

Leonel

1 May 2025

·

Stayed 2 nights

The place we go when we go to Jacksonville to work. The staff is amazing.

10

Christopher

29 Mar 2025

·

Stayed 1 night

Blake was amazing at the desk, no question or request was minimized. He exemplifies customer service in his demeanor and actions. The residence inn was clean, quiet, and comfortable and somewhere I would stay again!

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Location

Convenient to St. Johns Town Center, restaurants, and Mayo Clinic, and many guests found it quiet or safe. Some noted highway noise and said the campus-style layout felt dark or harder to navigate at night.

Related guest reviews

10

Amber

30 Jun 2025

·

Stayed 2 nights

Great convenient location

10

Hunter

2 Sept 2025

·

Stayed 6 nights

Quiet location near shopping and restaurants.

6

Lottie

26 Dec 2023

·

Stayed 1 night

I booked the wrong Residence Inn. I was supposed to be staying near Mayo Clinic. This one was dark at night. I didn't realize I had to check in at a separate building and drive to my room. I'm just not used to that. I'll pay closer attention next time. The girl at the desk was very nice and understood my safety concerns.

10

Sharyn

15 Jan 2023

·

Stayed 19,367 nights

Good value and location close to The Mayo Clinic

8

Stephanie

22 Jan 2023

·

Stayed 1 night

The hotel was nice and clean and the staff was very friendly. The only downside was the sound of traffic at night. We were in an end studio room and could hear trucks when we went to sleep.

8

Mike

2 Jan 2025

·

Stayed 2 nights

Rooms were big by comparison. Clean. Good value. Check in was not smooth. Surroundings needed attention. Weight room just stunk. Car up on jacks !? Mold on exterior needs removing. Transients made it feel unsafe.

10

Steven

17 May 2025

·

Stayed 4 nights

Quiet

8

Laura

3 Aug 2025

·

Stayed 5 nights

Pros: Good location, really close to a big shopping center with lots of dining and shopping Only 10 min from Mayo Clinic Good price for the rooms Clean and nice that that the rooms have small kitchenettes Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

10

Jeanne

12 May 2024

·

Stayed 1 night

Close to everything, yet safe and quiet. Would stay again!

10

Janis

17 Apr 2024

·

Stayed 1 night

This goes on our list of good hotels to stay at when visiting Mayo Clinic. Very quiet and comfortable. Close to lots of restaurants and shops.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as complimentary, tasty, and varied, with attentive attendants. A minority found the selection limited or quality uneven on some days.

Related guest reviews

10

TOM

15 Dec 2024

·

Stayed 1 night

Best free breakfast! We only stay at places that have them.

8

Christopher

25 Dec 2024

·

Stayed 1 night

Check-in was super easy. Staff was friendly. Room was clean and comfortable. Breakfast was good. Breakfast attendant was super nice and made my family feel like family.i would definitely recommend.

8

Paul

5 Jan 2024

·

Stayed 1 night

The room and service was amazing but the breakfast was not very good, i did not enjoy the sausages or the bagels. The hot water machine wasnt working and there was no vanilla cream for my coffee.

10

Robert

7 Jun 2025

·

Stayed 1 night

Just stopped in for an overnight on our way up north. Very nice accommodations. Easy and quick check-in and out. Very nice breakfast. Friendly staff.

8

Laura

3 Aug 2025

·

Stayed 5 nights

Pros: Good location, really close to a big shopping center with lots of dining and shopping Only 10 min from Mayo Clinic Good price for the rooms Clean and nice that that the rooms have small kitchenettes Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

10

April

15 Apr 2025

·

Stayed 1 night

Room was spacious, little outdated but clean, comfortable and with all the amenities required. Staff was the highlight, friendly, helpful, attentive and breakfast buffet was BEST I’ve experienced at any of these types of hotels. The dining area was clean, well stocked, fresh, spacious and one could comfortably maneuver the buffet area. The options were wonderful from fresh fruit, yogurt, breakfast sandwiches, cereals, muffins and more! Excellent value! The staff was the star from the hotel manager that greeted us to the buffet staff to the maintenance man who was so friendly and helped us into the pool area. Everyone was happy to make our stay perfect even without asking, just genuinely hospitable people. Bravo team! Even with an outdated hotel the stay was amazing and I’d gladly stay here again.

8

Timothy

29 Dec 2024

·

Stayed 3 nights

I thought the apartment style layout was very nice and the suite / room conditions were great. My only miagiving was the limited stafg for breakfast, lack of attention to detail at breakfast and limited breakfast options.

10

Patricia

27 May 2025

·

Stayed 3 nights

Stay was excellent. Room was cozy. Breakfast had something different everyday but enough variety for everyone. Only down side was pool was green and we couldnt swim - glad we had enough other activities to keep us busy.

10

Pana

7 Jul 2025

·

Stayed 7 nights

Best location, services good. Great free breakfasts.

8

Amber

12 Jun 2023

·

Stayed 2 nights

Stayed before, property is starting to show its age. Staff was very friendly and helpful. Breakfast options were decent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$116
February	US$126
March	US$177
April	US$132
May	US$142
June	US$142
July	US$147
August	US$122
September	US$119
October	US$124
November	US$110
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $208	17 $137	18 $121	19 $111
20 $95	21 $111	22 $158	23 $172	24 $152	25 $125	26 $133
27 $104	28 $130	29 $153	30 $163

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $134	3 $130
4 $104	5 $153	6 $172	7 $152	8 $121	9 $132	10 $120
11 $104	12 $111	13 $135	14 $152	15 $125	16 $134	17 $134
18 $125	19 $134	20 $163	21 $153	22 $123	23 $134	24 $133
25 $125	26 $134	27 $153	28 $144	29 $125	30 $125	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds, Fireplace (Pure)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

Suite, 1 Bedroom (Pure)

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Pure)

Suite, 1 Bedroom

Suite, 2 Bedrooms, Fireplace (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Hearing Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Jacksonville Butler Boulevard

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Prices for upcoming dates