Springhill Suites Jacksonville

The breakfast could have been better. The AC was not working properly. The room was hot and I didn't get a Queen size bed it was two full size beds.

Our toilet ran all night long. The shower head was broken and floors were not clean. Not the best experience.

Very nice

Check-In was quick and pleasant. Breakfast was lovely, with a decent spread to choose from and staff ensuring food was properly stocked for guests. Room had odor of (old) damp carpet, despite cold A/C temp. and no indication of any sort of cleaning product used. Beds were comfortable with clean linens. No effort by maintenance staff to clean room. Long strands of hair were in the toilet, tub and floor of bathroom. Same thing all over the couch. Toilet seat was loose. Bath floor mat/towel looked and smelled like it hadn’t been laundered. There were obvious splats on the wall next to the bed we cleaned to avoid our kids touching. We were unable to keep beverages/food cool because the mini fridge blew warm air. The ice machine on our floor was out of order and so was the jacuzzi at the pool. For the price per night, it was well below average. Our family of 5 (with kids) stayed one night and that was enough.

The breakfast was great and the staff kept the area very clean. The room was very clean. The AC very good