Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 9:00 AM to 11:00 AM for a fee of approximately MXN 150 for adults and MXN 120 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request, subject to availability and possible additional charges.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of MXN 850 per vehicle (maximum occupancy 8). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Cancun, just a 1-minute drive from Mercado 28 and 5 minutes from Cancun Mall. It is approximately 5.1 miles (8.1 km) from Langosta Beach and 5.3 miles (8.5 km) from Tortuga Beach.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 9:00 AM to 10:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Hotel 28 Cancun

What guests think

At Hotel 28 Cancun, guests consistently praise very clean, modern rooms and friendly, helpful staff, while the central downtown location near Mercado 28 and the ADO station makes it convenient for exploring without staying in the hotel‑zone resorts.

Rooms are often spacious and comfortable, with effective air conditioning and kitchenettes or studios that suit families or longer stays. A small, clean pool and a generally safe feel are appreciated. Some travelers reported inconvenient after-hours check-in, a transfer mix-up, and one serious complaint about discrimination. Expect a good-value, downtown stay suited to exploring the city rather than a beachfront resort experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests often highlight a small, well-kept pool that is easy to access and enjoyable. On-site security (gate and guard) is noted and contributes to a safe feel.

Related guest reviews

10

william

May 11, 2025

·

Stayed 1 night

Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!

10

Nixon

May 29, 2025

·

Stayed 1 night

Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto

10

Anahi

Aug 29, 2025

·

Stayed 5 nights

I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!

10

Harry

Jun 28, 2025

·

Stayed 10 nights

A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.

10

LEONIDA

May 30, 2025

·

Stayed 1 night

Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.

10

Moïse

Aug 19, 2025

·

Stayed 4 nights

Le séjour a l Hôtel 28 s’est globalement très bien passé. L’entrée fut un peu compliquée car ils s’attendaient à ce que je paye sur place les nuits que j’avais déjà payés sur Hôtels.com. J’ai contacté le site et ils ont envoyé un mail à l’hôtel pour confirmer mon propos. L’Hotel est récent. Les appartements sont grands et propres avec 2 chambres avec des lits doubles. La cuisine est bien même s’il manquait une casserole et un micro-onde. La climatisation fonctionnait très bien dans les chambres comme dans la pièce principale. La salle de douche et les toilettes sont configurées bizarrement mais tout fonctionne très bien. Le wifi de l’hôtel est très bien et la piscine est petite mais elle fait totalement l’affaire et elle est nettoyée régulièrement. Je conseille très fortement cet hôtel.

10

Cosme

Sep 20, 2025

·

Stayed 3 nights

Mi estadía en Hotel 28 en Cancún fue realmente excelente ⭐️⭐️⭐️⭐️⭐️. La propiedad es impecable en todo sentido y me hizo sentir muy bien. Además, su ubicación es perfecta: a pocos pasos está el Mercado 28, con infinidad de tiendas de artesanías, y también el Parque de las Palapas, donde hay fiesta, buena comida y ambiente todos los días. No es un hotel frente al mar, pero eso no es problema, ya que hay muchas playas cercanas a las que se puede llegar en carro y disfrutar de un buen día. Lo que más me gustó es que, si quieres comer, solo sales y encuentras restaurantes con excelente atención, música en vivo y precios accesibles. El hotel es muy agradable, con estacionamiento al frente, lo cual lo hace aún más cómodo. Sin duda, una experiencia que me encantó y que recomiendo.

10

Abel

Aug 11, 2025

·

Stayed 2 nights

Very nice people working there. Security guard was awesome

10

Elie

Jul 25, 2025

·

Stayed 3 nights

Très bon accueil. Hotel très propre, piscine très propre. Literie très confortable. Très bien situé proche d’un marché artisanal. Je le recommande.

10

Sally

Aug 3, 2025

·

Stayed 4 nights

The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.

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Cleanliness

Cleanliness is a strong point, with many reviews praising very clean rooms and well-maintained spaces. Regular housekeeping is mentioned positively.

Related guest reviews

10

Fabian

Feb 4, 2026

·

Stayed 1 night

Super limpio

10

Maria Irma

Jul 5, 2025

·

Stayed 2 nights

Very clean and spacious

10

Natalie

Jan 17, 2026

·

Stayed 9 nights

Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.

10

Matthew

Jan 29, 2026

·

Stayed 1 night

Clean room and great staff. Felt very safe

10

Alexander

Nov 18, 2025

·

Stayed 1 night

Modern, clean hotel in good location. Friendly, helpful staff.

10

Nadia

Jul 23, 2025

·

Stayed 1 night

This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.

10

Flavia

Sep 23, 2025

·

Stayed 7 nights

Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!

10

Pierre-Andre

Jan 12, 2026

·

Stayed 4 nights

Like the place and location near the market. Clean place with comfortable amenities.

10

David

Jan 21, 2026

·

Stayed 4 nights

Very clean room. nice comfortable beds. Close to Market 28. Had mini kitchen,ideal for making a few light meals. Works well for non couple travellors since both rooms have king beds and TV access.

10

Troy Anthony

Oct 21, 2025

·

Stayed 3 nights

The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with effective air conditioning and kitchenettes or studios in many units. A few guests wanted darker blackout curtains and small furniture additions.

Related guest reviews

10

Nixon

May 29, 2025

·

Stayed 1 night

Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto

10

Andrew

Mar 1, 2026

·

Stayed 2 nights

Upgraded room was far larger than expected. Away from expensive beach properties. 15 minute walk from ADO bus terminal.

10

Natalie

Jan 17, 2026

·

Stayed 9 nights

Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.

10

LEONIDA

May 30, 2025

·

Stayed 1 night

Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.

10

Alexander

Nov 18, 2025

·

Stayed 1 night

Modern, clean hotel in good location. Friendly, helpful staff.

10

Aurora

Oct 12, 2025

·

Stayed 1 night

Solo sugiero mas oscuras las cortinas black out

10

Moïse

Aug 19, 2025

·

Stayed 4 nights

Le séjour a l Hôtel 28 s’est globalement très bien passé. L’entrée fut un peu compliquée car ils s’attendaient à ce que je paye sur place les nuits que j’avais déjà payés sur Hôtels.com. J’ai contacté le site et ils ont envoyé un mail à l’hôtel pour confirmer mon propos. L’Hotel est récent. Les appartements sont grands et propres avec 2 chambres avec des lits doubles. La cuisine est bien même s’il manquait une casserole et un micro-onde. La climatisation fonctionnait très bien dans les chambres comme dans la pièce principale. La salle de douche et les toilettes sont configurées bizarrement mais tout fonctionne très bien. Le wifi de l’hôtel est très bien et la piscine est petite mais elle fait totalement l’affaire et elle est nettoyée régulièrement. Je conseille très fortement cet hôtel.

10

Yunus

Jun 14, 2025

·

Stayed 2 nights

The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.

10

David

Jan 21, 2026

·

Stayed 4 nights

Very clean room. nice comfortable beds. Close to Market 28. Had mini kitchen,ideal for making a few light meals. Works well for non couple travellors since both rooms have king beds and TV access.

10

Abhishek

Jan 2, 2026

·

Stayed 2 nights

Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and accommodating, with front desk support and management frequently mentioned by name. Some travelers reported inconvenient after-hours check-in, a transfer mix-up, and one serious complaint about discrimination.

Related guest reviews

6

Lourdes

Jun 25, 2025

·

Stayed 1 night

The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM

2

Luis

Aug 20, 2025

·

Stayed 9 nights

Discriminacion por homofobia

10

German

Jun 10, 2025

·

Stayed 1 night

Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.

10

Alexander

Nov 18, 2025

·

Stayed 1 night

Modern, clean hotel in good location. Friendly, helpful staff.

10

Elton

Nov 23, 2025

·

Stayed 1 night

Great hotel and friendly staff. Very welcoming.

10

Troy Anthony

Oct 21, 2025

·

Stayed 3 nights

The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .

10

Vannia

Jul 20, 2025

·

Stayed 2 nights

We had a great time even though we went for 2 days , we wish we did more. Great location, if you want to get away from hotel area. We had the famous Mercado 28 in front of the property, which was amazing , lots of restaurants , lots of stores for souvenirs…. You also have the Oxxo next to it. Walmart is so close by too. You can walk for a kilometer or uber or taxi. Very clean, neat property! We hit a couple of bumps in the evening because our flight got in at 11:30 I had made arrangements with Francisco for transportation and we were never picked up , we had to get a taxi. When we got there no one’s there at reception but the security guard opens the door for us. He took us to our room but there are no instructions or anything , couldn’t open fridge , had a lock on it. I must say that next day Francisco went above and beyond helping us out, he apologized for the misunderstanding, and didn’t pay our way back to airport! He was very helpful and understanding! Thank you Francisco!!!We will definitely come back to this amazing quiet place. My family and I loved it!

10

Brandon

Aug 9, 2025

·

Stayed 1 night

Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.

10

Saeko

Nov 10, 2025

·

Stayed 1 night

Stuff was beyond my expectation. Jose was the best customer service person at the front!

10

Sally

Aug 3, 2025

·

Stayed 4 nights

The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.

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AI-generated summary based on recent guest reviews

Location

Central downtown location across from Mercado 28 and near Parque de las Palapas, with the ADO bus station a short walk away. It suits travelers avoiding the hotel zone; beaches are reachable by car or public transport.

Related guest reviews

10

Anahi

Aug 29, 2025

·

Stayed 5 nights

I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!

10

Andrew

Mar 1, 2026

·

Stayed 2 nights

Upgraded room was far larger than expected. Away from expensive beach properties. 15 minute walk from ADO bus terminal.

10

Lizbeth

Nov 7, 2025

·

Stayed 1 night

La persona que está en recepción súper atento La habitación muy modernas y las instalaciones todo bien y está justo enfrente del mercado 28 y a unos 15 min caminando del parque las palapas

10

stuart

May 30, 2025

·

Stayed 4 nights

It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.

10

Jim

Oct 26, 2025

·

Stayed 8 nights

For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.

10

Cosme

Sep 20, 2025

·

Stayed 3 nights

Mi estadía en Hotel 28 en Cancún fue realmente excelente ⭐️⭐️⭐️⭐️⭐️. La propiedad es impecable en todo sentido y me hizo sentir muy bien. Además, su ubicación es perfecta: a pocos pasos está el Mercado 28, con infinidad de tiendas de artesanías, y también el Parque de las Palapas, donde hay fiesta, buena comida y ambiente todos los días. No es un hotel frente al mar, pero eso no es problema, ya que hay muchas playas cercanas a las que se puede llegar en carro y disfrutar de un buen día. Lo que más me gustó es que, si quieres comer, solo sales y encuentras restaurantes con excelente atención, música en vivo y precios accesibles. El hotel es muy agradable, con estacionamiento al frente, lo cual lo hace aún más cómodo. Sin duda, una experiencia que me encantó y que recomiendo.

10

Pierre-Andre

Jan 12, 2026

·

Stayed 4 nights

Like the place and location near the market. Clean place with comfortable amenities.

10

Vannia

Jul 20, 2025

·

Stayed 2 nights

We had a great time even though we went for 2 days , we wish we did more. Great location, if you want to get away from hotel area. We had the famous Mercado 28 in front of the property, which was amazing , lots of restaurants , lots of stores for souvenirs…. You also have the Oxxo next to it. Walmart is so close by too. You can walk for a kilometer or uber or taxi. Very clean, neat property! We hit a couple of bumps in the evening because our flight got in at 11:30 I had made arrangements with Francisco for transportation and we were never picked up , we had to get a taxi. When we got there no one’s there at reception but the security guard opens the door for us. He took us to our room but there are no instructions or anything , couldn’t open fridge , had a lock on it. I must say that next day Francisco went above and beyond helping us out, he apologized for the misunderstanding, and didn’t pay our way back to airport! He was very helpful and understanding! Thank you Francisco!!!We will definitely come back to this amazing quiet place. My family and I loved it!

10

Ezdemmienes Kosh

Apr 28, 2025

·

Stayed 2 nights

This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!

10

Abhishek

Jan 2, 2026

·

Stayed 2 nights

Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

Nixon

May 29, 2025

·

Stayed 1 night

Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto

10

Anahi

Aug 29, 2025

·

Stayed 5 nights

I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!

10

ROBERT

Jul 22, 2025

·

Stayed 1 night

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $40
18 $36	19 $35	20 $36	21 $35	22 $36	23 $36	24 $40
25 $36	26 $36	27 $35	28 $36	29 $36	30 $45	31 $69

Su	Mo	Tu	We	Th	Fr	Sa
1 $69	2 $70	3 $46	4 $46	5 $45	6 $70	7 $53
8 $70	9 $58	10 $46	11 $46	12 $46	13 $46	14 $46
15 $47	16 $46	17 $40	18 $40	19 $41	20 $40	21 $40
22 $40	23 $70	24 $40	25 $40	26 $40	27 $41	28 $40
29 $51	30 $40

Hotel 28 Cancun

About this property

Location

Room options

Studio Suite

Two Bedroom Deluxe Suite

Two Bedroom Junior Suite

Comfort Room, 1 Queen Bed, Air Conditioning

Guest reviews of Hotel 28 Cancun

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel 28 Cancun

Prices for upcoming dates

Business details