Holiday Inn Express Hotel & Suites Las Cruces by IHG

The staff was fine the room was in desperate need of attention. The carpets were gross,it was crowded (small), the ac was loud. The food was ok but i was really disappointed that no one bothered to inform us about the construction. The pool was shut down, the weight room was shut down which was a big disappointment. One elevator the 4 button was pushed out and the elevator its self was scary. Didnt feel it was worth hat we paid per night

The desk cleark was perfect. She was efficient and courteous. The room is not as advertized. It was clean however there was no couch nor even a chair other than the desk chair. There's no top sheet only a duvet. The duvet seemed small maybe a queen sized on a king size bed. The pool & hot tub not able to use. They are the reason we rented the room.

Hotel needs some upgrades, too expensive for its condition, then at breakfast time you need to request a code to the receptionist to use the restroom and she wasnt there, there is no bell or any way to call her as you are standing there, waited for a couple of minutes and had to go and look for another employee to provide me the code, breakfast was good and the breakfast crew was excelent and very friendly, parking lot had a lot of containers occupying parking spots and there was no parking spots for guessts and no direction on what to do or where to go and park.

Disappointed! Purposly booked this hotel for Pool and hot tub. The pool and hot tub were off limits due to "retiling". Not happy about this. Breakfast was ok, would have preferred different items daily. We stayed 3 nights. Staff was friendly.

Best staff of any hotel in many years. Room met all expectations. Pool and spa area are somewhat dated and dark, the drinking fountain was out of order as was the rest room.

Pool & hot tub were great. Steam rm was closed, but hot tub made up 4 it. Most hotel hot tubs r rm temp. This 1 was just right.

I was not informed the property was under construction so the overall look is dirty. One of the main reasons I chose this property was for the spa as we are on a road trip so a spa after a 12 hour drive is necessary the spa was closed. Not did I know it was right next to a railroad track. It was overall a horrible experience.

Pool was closed and had been for several weeks. The hotel is under construction, which was not that inconvenient, but I am quite upset about the pool closure not being disclosed before we arrived. This should have been disclosed to us through Hotels.com - the front desk did say that it does state that on their website, but when booking through hotels.com, I don't feel we should have to go to the hotel's website as well. Completely inconvenient. We did stay because it was late and changing a reservation that late in the evening did not seem like something I could have done easily.

The room was extremely spacious & clean. Staff was friendly & helpful. Only downside was the indoor pool had a lot of mosquitos & some of the amenities didn’t work such as ice machine & hot tub.

Dryer and work out equipment was broken.

The staff was fine the room was in desperate need of attention. The carpets were gross,it was crowded (small), the ac was loud. The food was ok but i was really disappointed that no one bothered to inform us about the construction. The pool was shut down, the weight room was shut down which was a big disappointment. One elevator the 4 button was pushed out and the elevator its self was scary. Didnt feel it was worth hat we paid per night

Hairs in the tub shower dirty place

Spa wasn’t working and front desk staff were dismissive when we complained about the spa. Walls in room were dirty! Have stayed here before, so this experience was very disappointing.

The room was really dirty. We pull out the sofa bed and fond a condom rapper, flower petals, crumbs. Flower had mold and broken lamp. Very run down property. I asked to be moved into a different room but were sold out for the night

Hotel was in poor condition. Floors were dirty, rooms were run down. Stained sheets and furniture. Shower head barely worked. Coffeemaker didn’t work in the room. Staff was helpful and friendly. Carpets were filthy and stained. Needs a HUGE renovation. I would never stay there again.

Hotel room felt outdated and dirty. There was no soap in the bathroom for the shower. There was what looked like a blood stain on the carpet near the foot of one of the beds. Paint was peeling and looked like the walls hadn't been cleaned in ages. You could see bolts in the ceiling. Maybe I'm being picky but I would think for the price we paid that the least we could expected is that our room would be clean and nice. Staff was friendly though.

I understand that the hotel was under renovation. But when I tell you it was bad, it was bad! Sheetrock residue all over the halls, elevator, and commons area. This made the floors slippery and carpets filthy.

Hotel is currently going through renovations. Hotel room was old and dingy. Carpet, walls, sheets had stains. Hall way lights were being replaced during our stay. Carpets and wall paper were torn out during our stay. Construction started at 7 am. Wish we had been informed prior to booking

I killed a roach in the room.

Excellent service and very clean and comfortable room. With all the services.

The staff was fine the room was in desperate need of attention. The carpets were gross,it was crowded (small), the ac was loud. The food was ok but i was really disappointed that no one bothered to inform us about the construction. The pool was shut down, the weight room was shut down which was a big disappointment. One elevator the 4 button was pushed out and the elevator its self was scary. Didnt feel it was worth hat we paid per night

Very old , need new furnitures, país and carpet , the train sound is ver hi in the room

Everything was great except our air conditioner was very loud & annoying Also the hot food could have been better.

Rooms have base not attached to the wall and laying on the ground and sewer smell coming from the sink.

Hotel is very dated, tiles missing on flour in several areas, missing floor trims, holes in walls and ceilings. Tile broken in bathroom.

We had a very nice sized suite with 2 rooms. The beds were comfortable; the shower was great; the a/c was a little loud. Parking was easy and safe. Overall, we enjoyed our stay.

Hotel is in need of renovations. Walls were very marked up and drywall screws exposed in the bathroom. Elevators barely worked and the room had a strong sewage odor.

I enjoyed my stay greatly, however my room felt pretty run down, carpet was horribly dirty/stained, walls were banged up and unrepaired. I liked how quiet it was and the bed was very run down. People were very nice and customer service friendly.

The hotel is clean. It is an older hotel that they've attempted to update, its not in bad condition though. We were in room 223, the beds were clean and comfortable and the air conditioning worked good. The closet door is a flimsy mirror that uses a magnet to stay shut, but the metal piece to secure the door to the magnet was broken, you have to move the metal piece to match the magnet as you close it so it stays shut. The horizontal light above the bathroom sink didnt work, and it had old dirty dried on drips of condensation all over it which was an unpleasant sight. The shower head is clogged with calcium build up, only 1 setting was able to be used and it was like an open garden hose on full blast lol! You can tell it's just old, the tub was clean. The breakfast was hot, but their sausage links and patties were more like rubber, chewy and tasteless and the oatmeal was thin and very watery... not a fan. The pool water was cloudy, but there were people swimming in it, there is only one table in the patio area with zero shade. On our second night, there was no parking availability, all spots were taken and we had to park in the dive thru entrance area with other cars. Coffee was good! They utilize Dove lotions/soap. The staff was very friendly and able to problem solve the parking predicament since the back parking and front parking lots were full.

Good nice size room for my family of 5, we really enjoy the hot tub and pool, the breakfast is very good, the only downside is that our TV wasn't working and they just said they couldn't do anything, also the wifi wasn't working

Yes, everything was perfect especially the customer service. I rented three rooms for a family wedding and everyone was completely satisfied

Staff was super friendly, and helpful. The room was huge and comfy. The bathroom was nice, it was not a loud hotel. Breakfast was good and check out was easy. Overall it was a great stay.

The front desk person did not put our info into the system properly. We had 2 rooms rented for the night and when our daughter and her family checked in they sent them up to the wrong room. The front desk person came up to open the door of the room they could not get into. They open Ed the door and it was someone else’s room. Then the front desk person decides it’s a good idea at midnight to call our room to apologize for opening doors that were wrong. And, called our daughter after mid night as well to apologize… our young grandkids were woken up with the phone call. Needless to say, we will not be back. After all the trouble they didn’t offer to discount our rate or offer an apology at the desk this morning. Nothing!!

Very nice hotel, clean rooms, amazing and professional staff.

We stay here every year when we go from arizona to texas. We love it, very comfortable, nice size rooms, middle of renovation but still very happy. Staff is always very nice

Staff at front desk were very helpful. Free breakfast was very good! I'd stay there over and over again. LG

Elisabeth the front desk clerk was wonderful! She was so helpful and friendly! Spoke to us several times coming and going!

When we first arrived the power was off in the hole neighborhood, the clerk assured us that it might be back on in an hour, so we went to get lunch. When we came back, the power was back on. She was very friendly and helpful. Also our blackout curtains broke in our room, and she quickly moved us to another room.

There was construction going on and a lot of confusion as to which rooms were available. We were assigned a room that wasn’t available. Front desk clerk got into a spat with housekeeper right in front of everyone. Our bathroom was still dirty and because I had prepaid for the room, I cleaned it and stayed.

The stay was great, staff was friendly. The only issue we had was being charged twice, but before we checked out the front desk gal said she would talk to her manager and get it cleared up asap. So still waiting on that to come through. If that works its self out, this would be a for sure stop I would recommend. Being charged twice is a bit of a inconvenience during our travels...So hopefully it gets cleared up. I will be happy to add that to a new review.

The property was nice and convenient to access highways

There is a train that comes through at all hours of the night

Not a good area. The hotel is very clean. The most comfortable bed!!! Wish I could take it home.

You could hear the train go through a couple of times tonight

The staff - particularly reception when we arrived - were friendly, super-professional and very impressive. The room was lovely, clean and tidy and well resourced. The breakfast was somewhat underwhelming and the pancake machine was broken on our 2nd (of two) morning. The position of the hotel wasn't great - there wasn't much around the hotel to do and nothing available transport wise.

Right off the interstate. Easy to access and good complementary breakfast.

This property is located right by the train tracks. Train horns woke me multiple times during the night.

Great Mexican restaurant right around the corner. Walkable.

Great service and location!

This place was quiet and very convenient for a stop off the 10 freeway. Breakfast was great and started early (5:30am) which was perfect for our depature. Only stayed one night. The bed was comfortable but the hotel needs a deep cleaning and better repairs. Such as dirty hand prints on the bathroom wall on the wallpaper. Tub floor looked dirty. And old patches fixing a hole in the wall and screw holes in the ceiling. I would likely pick something different the next time I drive through this area.

Front Desk Personnel was great. Food is top-notch.

Everything was great except our air conditioner was very loud & annoying Also the hot food could have been better.

Disappointed! Purposly booked this hotel for Pool and hot tub. The pool and hot tub were off limits due to "retiling". Not happy about this. Breakfast was ok, would have preferred different items daily. We stayed 3 nights. Staff was friendly.

The hotel is clean. It is an older hotel that they've attempted to update, its not in bad condition though. We were in room 223, the beds were clean and comfortable and the air conditioning worked good. The closet door is a flimsy mirror that uses a magnet to stay shut, but the metal piece to secure the door to the magnet was broken, you have to move the metal piece to match the magnet as you close it so it stays shut. The horizontal light above the bathroom sink didnt work, and it had old dirty dried on drips of condensation all over it which was an unpleasant sight. The shower head is clogged with calcium build up, only 1 setting was able to be used and it was like an open garden hose on full blast lol! You can tell it's just old, the tub was clean. The breakfast was hot, but their sausage links and patties were more like rubber, chewy and tasteless and the oatmeal was thin and very watery... not a fan. The pool water was cloudy, but there were people swimming in it, there is only one table in the patio area with zero shade. On our second night, there was no parking availability, all spots were taken and we had to park in the dive thru entrance area with other cars. Coffee was good! They utilize Dove lotions/soap. The staff was very friendly and able to problem solve the parking predicament since the back parking and front parking lots were full.

The staff - particularly reception when we arrived - were friendly, super-professional and very impressive. The room was lovely, clean and tidy and well resourced. The breakfast was somewhat underwhelming and the pancake machine was broken on our 2nd (of two) morning. The position of the hotel wasn't great - there wasn't much around the hotel to do and nothing available transport wise.

Fast evening and great breakfast

Breakfast was awesome

I liked everything about it, Great breakfast,clean room.

Staff was friendly and accommodating! Received a welcoming text the day of my stay asking if anything was needed. I requested a crib and received a follow up text within 15 minutes stating the crib was on its way to our room. Excellent breakfast. Would definitely recommend for family trip.

Very nice room. Loved the sink in the room. Breakfast great