Zoetry Agua Punta Cana - All Inclusive

Beautiful property with a lot of entertainment, love the barbecue lunch.

I traveled to Zoetry with 2 adults, 3 kids and 2 elderly adults. We stayed in their new 3 bedroom villa and it was wonderful. The staff went above and beyond to make our stay special. Our concierge, Amada was available via whatsapp everyday to answer questions, make reservations or set anything up in our room. Frank, Jubie, Manuel, Sory and Oliver were stand out employees. Although there is not buffet option, the cooks are able to accommodate every food option you desire. It is a formal sit-down meals kinda place but this is all about the luxury and relaxed experience. Snacks are also available at the pool and room service is 24 hours. The only downside I found was that the pool is not accessible. So, if you're traveling with anyone who needs steps to enter the pool you will have a hard time. The spa is great and the jacuzzi and spa facilities are available to all guests. Fully stocked bar and snacks in the room every day and mosquito spray and toiletries are well stocked. I would definitely travel here again.

The facility is clean and quite. Perfect getaway for relaxation. Foof is great and they have wonderful staff, Very friendly and attentive to your request. We had the villa for few days and we enjoy every inch of that villa so as the entire resort. Clean beach and swiming pools. You have activities throughout the day the you can join. We will definitely be back.

Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

Our stay at Zoëtry Punta Agua was nothing short of magical - truly the highlight of our vacation. From the moment we arrived, we were enveloped in the serene beauty of the resort, where luxurious accommodations blend seamlessly with lush, tropical gardens. The peaceful atmosphere meant we could fully relax, enjoy complete privacy, and truly reconnect with nature. What made our experience unforgettable, however, was the warmth and genuine friendliness of the staff. Special thanks go to Chamel, who greeted us with a radiant smile each morning at breakfast, making every day start perfectly, and to Diomedes, whose care and attention ensured our stay was completely effortless and stress-free. Accommodation Comfort: 🌟🌟🌟🌟🌟 Staff: 🌟🌟🌟🌟🌟 Wellness & Spa: 🌟🌟🌟🌟🌟 Dining: 🌟🌟🌟🌟🌟 Zoëtry Punta Agua is a true haven for anyone seeking luxury, tranquility, and heartfelt hospitality – we can’t recommend it enough.

This was an incredible resort. It was not your typical overcrowded corporate resort. It had a boutique feel that we really appreciated. The beach was lovely and we could always find chairs and an umbrella. They also had activities each day that I would recommend attending. Gabriel thought a hat making class that was really neat. (You won’t be able to take the hat back into the U.S. though) We also participated in a cigar rolling class and several drink tastings. They put on shows each night and I would highly recommend the circus night. Be sure to bring bug spray. There are some mosquitoes that come out at night. I would definitely visit again.

Very friendly staff specially Wilky serving the drinks at the beach, and Sory in the steak restaurant. We enjoyed the yoga at the beach overlooking the beautiful ocean. We enjoyed the horse back ride on the beach and the evening entertainments.

The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!

The facility is clean and quite. Perfect getaway for relaxation. Foof is great and they have wonderful staff, Very friendly and attentive to your request. We had the villa for few days and we enjoy every inch of that villa so as the entire resort. Clean beach and swiming pools. You have activities throughout the day the you can join. We will definitely be back.

Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!

We had a generally positive experience during our four-night stay at the hotel. However, there was an unfortunate incident that we initially overlooked but has been distressing for my husband. He was bitten by bedbugs or another pest, resulting in red spots appearing all over his body during our stay, which continued to appear after we returned home.

Picked Zoetry for our 1 couple trip of the year. Never been to DR we saw it was the highest rated and a no brianer. Our trip seemed strange as if the timing coincided with some issues the property was having. First 24 hours were w/o hot water. Which was awful when you spent the day on a plane in the ocean and want to shower b4 dinner. Our butler offered anything we needed.We asked for the choc fruit plate every day. 4 nights and got them our last day. The property is beautiful - but they never had snorkels or rentals they claimed to. The "top shelf" liquor is under lock & key. You made a request for Patron - they had to "go get it." or "No." The same went for OJ. They said housekeeping would come 3 times a day - but only did our bed twice the trip once we asked. They advertise BVLGARI shampoo so I brought none -the conditioner was cheap and left my hair stringy. We had to find them to ask for refills for soap. Were supposed to see Angel for activities, but they brought us to covid testing instead. Tracked him the next day to find we missed horseback riding - so he arranged us a ride on Sun which was nice. Our 20 min comp massage was scheduled and a mani pedi. They forgot about us and left us in the waiting room for 45 min. before we gave up and they were sorry. The bed is super comfy and pool room was great. People were SO nice. No wifi last 24 hrs so we didnt see our flight was delayed 7 hrs. The food was delicious or disgusting. Savory lamb or putrid grilled seafood.

Resort was very clean & beautiful

To be honest, the hotel is overcharging its guests, we stayed at a villa (one of the most expensive rooms) and had issues since the day we arrived, the master shower was clogged so in order to shower you have to be closing the water and wait for it to swallow In another room ( the villa has 3 rooms) they had to switch a toilet because it wasn’t working and in the other room the bathroom had blood stains on the floor and it was raining from the roof The power went out every time we connected something so we had to wait for maintenance to fix it and the ac broke a couple of times But the worst thing that happened to us is that they stole a gold necklace at the spa from my sons locker we had to complain and tell them we were going to call the police, and next day they did found it we were pretty sure one of the staff member took it since they were the last appointment for the day the food Is not the best, but at piragua restaurant the staff is really nice Anthonio yoana Maria natali and soranyi where amazing with us Also Alejandro the concierge and Chris did Their best to help The area where the hotel is located, is dirty it’s dirty and isolated We will never go back

I liked quietness, cleanliness, and services at the room and restaurants. Also, the excellence of JJ, always available to help us, he is very professional! I did not like the tour to Dream hotel. They should told me the true before to schedule an appointment for me to go there. Another thing regarding food options would be to have the traditional Dominican plates always available. In our first trip, that aspect was excellent. They asked what did we want to eat….!in this trip, when I have asked for plantains, tostones, mofongo they have told they don’t have and offered mash potatoes. To re schedule transportation to the airport should be more help from that company since my trip was paid in Miami and it was a round trip.

Voy a empezar diciendo que Zoetry tiene mucho potencial en ser el mejor hotel de Punta Cana pero hace falta atención en los detalles. Voy a platicar mi experiencia tal y como fue. Reservamos esta propiedad y avisé con tiempo el día y hora que llegábamos. Cuando llegamos nos recibieron con toallas frescas y bebidas refrescantes (muy bien), tuvimos un vuelo de madrugada y estábamos muy cansados, teníamos planeado dormir apenas llegáramos. Cuando nos dieron el cuarto nos dimos cuenta que la cama estaba REPLETA pero LLENA de bed bugs por todos lados. Obviamente pedí un cambio de cuarto muy molesta y ni siquiera me pidieron disculpas, me cambiaron a un cuarto de peor calidad y se tardaron dos horas en limpiarlo y asignarme el cuarto nuevo DOS HORAS! De ahí en fuera, la playa es HERMOSA. Tienen una Playa tranquila, muy hermosa y no tienes que pelear por camastros a las 6:00 am. En general, al hotel le falta muchísimo mantenimiento, los pisos están todos fracturados, los techos al ser de palma tienen un olor muy fuerte también. Los restaurantes son muy buenos! Aunque no abren todos los días, se turnan. Pero la comida es riquísima. El gym tenía todo lo necesario para un buen entrenamiento. Honestamente, lo que más me molestó fue la falta de limpieza en el cuarto y la poca disponibilidad de la “personal concierge” de arreglar las cosas.

Everything clean, staff friendly, beautiful lawns and gardens and trees with stunning lighting

The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.

I traveled to Zoetry with 2 adults, 3 kids and 2 elderly adults. We stayed in their new 3 bedroom villa and it was wonderful. The staff went above and beyond to make our stay special. Our concierge, Amada was available via whatsapp everyday to answer questions, make reservations or set anything up in our room. Frank, Jubie, Manuel, Sory and Oliver were stand out employees. Although there is not buffet option, the cooks are able to accommodate every food option you desire. It is a formal sit-down meals kinda place but this is all about the luxury and relaxed experience. Snacks are also available at the pool and room service is 24 hours. The only downside I found was that the pool is not accessible. So, if you're traveling with anyone who needs steps to enter the pool you will have a hard time. The spa is great and the jacuzzi and spa facilities are available to all guests. Fully stocked bar and snacks in the room every day and mosquito spray and toiletries are well stocked. I would definitely travel here again.

Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

Rummen och omgivningen fantastisk. Det fanns dock 4-5 barnfamiljer på rummet, som givetvis ockuperade poolen och restaurangerna. Jag har ingenting emot barn generellt, men jag lämnade mina barn hemma specifikt för att kunna åka till detta hotellet och koppla av. Det är då inte acceptabelt att befinna sig runt 5 andra familjer

We had no working A/C the entire duration of our stay

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

Picked Zoetry for our 1 couple trip of the year. Never been to DR we saw it was the highest rated and a no brianer. Our trip seemed strange as if the timing coincided with some issues the property was having. First 24 hours were w/o hot water. Which was awful when you spent the day on a plane in the ocean and want to shower b4 dinner. Our butler offered anything we needed.We asked for the choc fruit plate every day. 4 nights and got them our last day. The property is beautiful - but they never had snorkels or rentals they claimed to. The "top shelf" liquor is under lock & key. You made a request for Patron - they had to "go get it." or "No." The same went for OJ. They said housekeeping would come 3 times a day - but only did our bed twice the trip once we asked. They advertise BVLGARI shampoo so I brought none -the conditioner was cheap and left my hair stringy. We had to find them to ask for refills for soap. Were supposed to see Angel for activities, but they brought us to covid testing instead. Tracked him the next day to find we missed horseback riding - so he arranged us a ride on Sun which was nice. Our 20 min comp massage was scheduled and a mani pedi. They forgot about us and left us in the waiting room for 45 min. before we gave up and they were sorry. The bed is super comfy and pool room was great. People were SO nice. No wifi last 24 hrs so we didnt see our flight was delayed 7 hrs. The food was delicious or disgusting. Savory lamb or putrid grilled seafood.

Our stay at Zoëtry Punta Agua was nothing short of magical - truly the highlight of our vacation. From the moment we arrived, we were enveloped in the serene beauty of the resort, where luxurious accommodations blend seamlessly with lush, tropical gardens. The peaceful atmosphere meant we could fully relax, enjoy complete privacy, and truly reconnect with nature. What made our experience unforgettable, however, was the warmth and genuine friendliness of the staff. Special thanks go to Chamel, who greeted us with a radiant smile each morning at breakfast, making every day start perfectly, and to Diomedes, whose care and attention ensured our stay was completely effortless and stress-free. Accommodation Comfort: 🌟🌟🌟🌟🌟 Staff: 🌟🌟🌟🌟🌟 Wellness & Spa: 🌟🌟🌟🌟🌟 Dining: 🌟🌟🌟🌟🌟 Zoëtry Punta Agua is a true haven for anyone seeking luxury, tranquility, and heartfelt hospitality – we can’t recommend it enough.

The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!

such a gem amongst all of the resorts in Punta Cana, it was truly a unique experience. I left so relaxed and rejuvenated. Staff members went above and beyond!

The property is beautiful. Everything was amazing. Customer service is absolutely one of the best and Alejandro was our concierge. He did such an amazing job and he recommended a lot of beautiful stuff to do during the day. I would highly recommend this property if you are looking for a quiet refreshing time with yourself. The main reason for our visit was to celebrate my best friend‘s birthday, and he made it very special. Everybody was celebrating her. It was such a beautiful experience.

We wanted a relaxing vacation and that is exactly what we got. If you are looking to relax and get away from your busy life than this is the place for you. The entire staff was amazing, attentive to every detail, accommodating, friendly, went out of their way to make sure we were taken care of. We will without a doubt go back without hesitation

Very cute hotel with different activities to do within the hotel. Staff members are extremely nice!

very satisfied with the service provided.

Loved everything about the resort and staff were amazing we cannot wait to go back!

Great staff and accommodations. Food was varied and very good.

Charming and relaxing small resort. The staff was amazing especially Amanda and Jose. Very quiet which is what we like. We will return!

Exceptional, friendly service.

Excellent service polit respect and responsible service. WOW so great time time flies it’s not easy to forget everything was so perfect thank you so much Zoetry

VERY QUIET RESORT GOOD FOR PEOPLE THAT IS LOOKING FOR PEACE

Todo el personal muy amable Lugar tranquilo especial para descansar Un poco lejos y la carretera para llegar al hotel en pésimas condiciones

Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out

An exclusive peaceful place

Very good place. Nice and quiet

Loved the resort for the beach area - big area so you dont feel like its busy. I stayed at Sanctuary prior to staying at Zoetry and it was very busy on the beach and food was not as good. The staff are super attentive at Zoetry and I felt safe

The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.

Zoetry is awesome. It’s quiet, relaxed, high end, and very accommodating. One of my favorites in the island.

Excellent service, beautiful hotel with a quiet vibe.

This was an incredible resort. It was not your typical overcrowded corporate resort. It had a boutique feel that we really appreciated. The beach was lovely and we could always find chairs and an umbrella. They also had activities each day that I would recommend attending. Gabriel thought a hat making class that was really neat. (You won’t be able to take the hat back into the U.S. though) We also participated in a cigar rolling class and several drink tastings. They put on shows each night and I would highly recommend the circus night. Be sure to bring bug spray. There are some mosquitoes that come out at night. I would definitely visit again.

Beautiful property with a lot of entertainment, love the barbecue lunch.

I traveled to Zoetry with 2 adults, 3 kids and 2 elderly adults. We stayed in their new 3 bedroom villa and it was wonderful. The staff went above and beyond to make our stay special. Our concierge, Amada was available via whatsapp everyday to answer questions, make reservations or set anything up in our room. Frank, Jubie, Manuel, Sory and Oliver were stand out employees. Although there is not buffet option, the cooks are able to accommodate every food option you desire. It is a formal sit-down meals kinda place but this is all about the luxury and relaxed experience. Snacks are also available at the pool and room service is 24 hours. The only downside I found was that the pool is not accessible. So, if you're traveling with anyone who needs steps to enter the pool you will have a hard time. The spa is great and the jacuzzi and spa facilities are available to all guests. Fully stocked bar and snacks in the room every day and mosquito spray and toiletries are well stocked. I would definitely travel here again.

The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!

We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.

Great staff and accommodations. Food was varied and very good.

The food with no bias is the worse we have ever had in hotels or restaurants around the world. They have 4 restaurants all the same level. On a scale of ten hard to give one. Some customers may like it if they have been eating dog food in their home place. Will never ever go there. No nearby restaurants to go around. The staff is good and helpful. Their concierge is a great guy as well. The owner hired some chefs who never cooked in proper restaurants to save money. Because the food is all inclusive people make little noise.

The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!

Voy a empezar diciendo que Zoetry tiene mucho potencial en ser el mejor hotel de Punta Cana pero hace falta atención en los detalles. Voy a platicar mi experiencia tal y como fue. Reservamos esta propiedad y avisé con tiempo el día y hora que llegábamos. Cuando llegamos nos recibieron con toallas frescas y bebidas refrescantes (muy bien), tuvimos un vuelo de madrugada y estábamos muy cansados, teníamos planeado dormir apenas llegáramos. Cuando nos dieron el cuarto nos dimos cuenta que la cama estaba REPLETA pero LLENA de bed bugs por todos lados. Obviamente pedí un cambio de cuarto muy molesta y ni siquiera me pidieron disculpas, me cambiaron a un cuarto de peor calidad y se tardaron dos horas en limpiarlo y asignarme el cuarto nuevo DOS HORAS! De ahí en fuera, la playa es HERMOSA. Tienen una Playa tranquila, muy hermosa y no tienes que pelear por camastros a las 6:00 am. En general, al hotel le falta muchísimo mantenimiento, los pisos están todos fracturados, los techos al ser de palma tienen un olor muy fuerte también. Los restaurantes son muy buenos! Aunque no abren todos los días, se turnan. Pero la comida es riquísima. El gym tenía todo lo necesario para un buen entrenamiento. Honestamente, lo que más me molestó fue la falta de limpieza en el cuarto y la poca disponibilidad de la “personal concierge” de arreglar las cosas.

like staff the beach is not good have tides no clean Sargasso this time ,the food not variety always every day the seem food

We have traveled to several islands/resorts in the Caribbean. On the transport back to the airport we had a vote. It was unanimous. Zoetry has been the best experience in the Caribbean. The grounds…beautiful. The staff…wonderful. The food/beverage…exceptional. When we begin our planning for our next friends trip, this is going to be on our list! Thanks so much for our wonderful stay!