Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available for a fee of $35.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The property is located in the mountains, just 0.3 km from Apache-Sitgreaves National Forest and within a 15-minute walk of Ponderosa Plaza and Woodland Lake Park.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 9:00 AM to 11:00 PM.

GreenTree Inn & Suites Pinetop - Comfort in Pinetop-Lakeside

Average nightly price at GreenTree Inn & Suites Pinetop by month, last 12 months (USD)
Month	Average price
January	US$74
February	US$72
March	US$71
April	US$71
May	US$90
June	US$107
July	US$109
August	US$93
September	US$102
October	US$77
November	US$70
December	US$75

What guests think

At GreenTree Inn & Suites Pinetop, guests often highlight friendly staff, a convenient pine-lined location, and a generally satisfying hot breakfast, while also noting an older property with mixed maintenance, occasional cleanliness lapses, and inconsistent experiences with amenities.

The indoor pool and hot tub are a draw but are frequently closed or have chemical or temperature problems, and the small lobby bar can be closed or pricey. Service is praised as kind and helpful by many, yet recurring complaints cite rigid policies (early check-in fees, daily service charges, deposits), understaffing, and occasionally rude or inflexible front-desk handling of third-party reservations. Rooms are often spacious and comfortable, though dated decor, noise from the lobby or automatic doors, and minor maintenance quirks like loud A/C or weak water pressure come up. Expect a convenient, good-value base with variable facilities and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a draw but are often closed or have water, chemical, or temperature issues; the lobby bar/lounge is convenient but occasionally closed or pricey. Parking is straightforward, and some items like ice machines or the sauna are sometimes out of order.

Related guest reviews

8

Shannondoah

9 Apr 2025

·

Stayed 1 night

The place was great had a very nice room, but it would have been nice if we knew that the pool and the hot tub where under construction before we booked the room. Other than that it was a great place to spend the night

2

Ryan

3 Jan 2025

·

Stayed 3 nights

States they have a hot tub. 3 separate visits over 3 years and hot tub is always under repair. States they have a bar. Sorry bartender quit months ago so bar is closed. Told common areas close at 10:00 so have to stop card game with kids. Even thought pool area is open until 11:00. Seems they do not care about their customers so we will no longer be one.

10

Luke

2 Nov 2025

·

Stayed 2 nights

Awesome stay with lots of little things that made it better. (nice pillows, curved shower rod, hot breakfast) Staff was kind, my boys went through the spooky maze and I got a gym pass to go down the road to a great gym. The chemicals in the pool burned my eyes from just sitting in the hot tub, I didn't even get any water in my eyes. I'm sad we couldn't enjoy the pool this time, last two times we had no problems with the pool. Overall though we had a great stay

4

William

2 Dec 2024

·

Stayed 2 nights

We stayed here almost a year ago and pool and Jacuzzi were closed. When we checked in, they told us the pool was heated, but the Jacuzzi was closed. Pool did not appear to be heated too cold to swim in. One of two key cards did not open room got that fixed next evening when we came back. neither key card would work had to get that fixed again and the room was not serviced for anything Still had dirty towels bed not made. Had to get clean towels. Staff did not seem that interested in helping. The next morning was disappointing. They asked why I told them and they said oh sorry. Not much concern to take care of customers. Apparently several staff were outstanding. A couple seemed totally disinterested.

8

Celeste

25 Oct 2024

·

Stayed 2 nights

We were surprised to receive an additional $12.00 per day hotel sur-charge. The jacuzzi was not in working order. The staff were very friendly.

6

Karen

23 Dec 2024

·

Stayed 1 night

The hotel had me pay a resort fee, but the pool & Jacuzzi were closed. I would not have stayed there if I knew that.

4

Steve

22 Jul 2025

·

Stayed 2 nights

This is a inexpensive hotel. You don't pay a lot, and you get a bed to sleep in. It does have a bar in the lobby, which was unexpected and nice. The staff were indifferent. The furnishings were worn. The pool and hot tub were closed with a warning taped across the door (like a crime scene) that read "Do not enter. Risk of chemical burn.". Sure, I'm glad they let me know, but it wasn't exactly what I was hoping for. The location is central to Pinetop. The parking is adequate. There are a lot of options in town and I won't choose this one again.

10

Linda Pearce

6 Aug 2025

·

Stayed 1 night

We have just completed a 3,000 mile trip, staying as far north as Glacier National Park, and down through Yellowstone, Zion, Bryce Canyon, Canyon Lands, The Arches, and Monument Valley. Our favorite hotel stay this time and for years has been this property. It feels almost like home with great rooms, indoor pool & hot tub and great free breakfasts. Higher priced hotels do not mean better hotels. We recommend you try this one.

8

Lisa

22 Aug 2023

·

Stayed 3 nights

I enjoyed the indoor pool and hot tub. Having a bar/lounge in the hotel is a great bonus. My room was clean and spacious. I will stay there again.

6

Lisa

23 Aug 2025

·

Stayed 4 nights

I like the location. The hot tub was broken and the pool super cold. Free breakfast was what you'd expect. The bed was comfortable. There is no outside garden or courtyard to hang out in. Just an old property that needs updating.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and fresh-smelling, but there are recurring reports of dirty or worn carpets and furnishings, hair or residue in bathrooms, odors, and a few serious lapses such as stained linens.

Related guest reviews

6

Laurie

10 Jul 2025

·

Stayed 1 night

This hotel is good for an overnight stay not long-term. Room was average with ants in the window seal crawling everywhere and it was very dirty.

10

Ernillo

23 Jul 2024

·

Stayed 1 night

The entire property smells good, rooms were spotless clean. Recommended.

10

Mary

30 Jul 2025

·

Stayed 2 nights

Although this property is old it is clean and in good repair.

6

Donald

4 Oct 2024

·

Stayed 3 nights

Hotel has strong water pressure n my wife liked the lighting n storage nook in the bathroom for her prep items. Hotel room though is old n in need of a remodel. Carpet was so used n dirty I didn’t want to walk-in my bare feet. We picked up 6 dead beetles off the floor when we first entered the room. Bug spraying company is doing good. Reviewing of room before guest arrive isn’t!

6

wanda

23 Sept 2025

·

Stayed 2 nights

The room was not clean.The rug was very dirty.There was hair in the bathtub, and it's smelled of dog

4

Ronald

29 Jun 2024

·

Stayed 1 night

when turning down our bed we found the sheets all bloody, obviously not changed. manager had all bedding removed and changed. later next morning we found a couple of supposedly clean towels also bloody. absolutely unacceptable!!

4

Patrick

7 Oct 2024

·

Stayed 2 nights

Staff was friendly but, house keeping was terrible. Asked for room to be made, spoke to front desk about it but never got room cleaned.

10

Belinda

22 Oct 2024

·

Stayed 1 night

Clean and nice property

10

Curt

1 Dec 2025

·

Stayed 2 nights

room was clean and bed was comfortable. Staff was friendly as well

6

Wendalyn

14 Oct 2023

·

Stayed 2 nights

We have stayed at GreenTree before and didn't hesitate to stay again. However, the room was not as clean as it should have been with hair in the toilet and shower. The bathroom floor was sticky; we asked that it be mopped which it was, but it was still sticky! Some in-depth cleaning needs to be done!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with good beds, though decor feels dated in places. Noise and minor maintenance issues (loud A/C or fridges, weak water pressure, awkward locations near automatic doors) are mentioned.

Related guest reviews

8

Terry

31 Oct 2025

·

Stayed 1 night

The staff was very nice. The room was very clean and quiet. I couldn't get the shower to work??? And the room fridge was very noisy. Otherwise great and I would stay there again, except I usually travel with my dog. 😞

8

Francisco

15 Sept 2023

·

Stayed 2 nights

Room was as expected except for the shower. Water pressure was very low.

8

Nadine

4 May 2025

·

Stayed 1 night

It was hard to get the temperature right in the room. The outlet wasn't working in the bathroom to run my blow dryer and the water wasn't fully coming through the shower head.

8

Marcie

2 Jan 2023

·

Stayed 19,354 nights

Our room was above the auto doors n was very loud all night opening n closing.

2

Crystal

10 Aug 2025

·

Stayed 2 nights

This place was an older place, but it was clean. The room that was assigned to us was on the second floor, located directly over the front entrance of the hotel. We could hear the automatic door slide open every time someone walked through and it created a very loud, rumbling noise in our room. We heard it all night long and did not get much sleep. I had approached the front desk about the issue, and the unfriendly desk clerk stated, there was nothing they could do about it. I requested another room but he told me because I booked through a third party, (Expedia) they could not accommodate us. We stuck out for 2 nights. I would not book there again!

10

Donna

9 Oct 2025

·

Stayed 1 night

The rooms were comfortable, bed was good, the breakfast area was bigger than we thought and the food was good - I had a waffle and a couple of strips of bacon, my husband had scrambled eggs, bacon, biscuits and gravy . The size of our room was bigger, more room to move around in and the bathroom was bigger as well. Overall it was avery nice stay.

8

Wilda

27 Oct 2024

·

Stayed 2 nights

Nice hotel. Older than I thought. Toilets are very low. Room was spacious and clean. Has a small fridge and microwave. Bathroom clean and neat. Well located for Woodland lake and within 5-9 miles of our favorite restaurants. Breakfast was okay but basic. Beds were very comfortable and great pillows! We will stay again.

8

Isabel

14 Nov 2024

·

Stayed 1 night

Only bad thing was the beds were on roller and kept moving around.

10

Christina

9 Sept 2024

·

Stayed 1 night

The property was clean & friendly staff. I liked the rooms bathroom with hand lotion & soap by the sink. The shower also has body wash, shampoo, & conditioner dispensers. That was so helpful since I forgot mine. And they weren't cheap shampoo, conditioner, & lotion. I have long hair & cheap conditioner tangles my hair but this wasn't the case. And it smalls good too. Mini fridge & microwave were very nice too. I will definitely stay here again. I just didn't like curtains that didn't close & woke us up as soon as the sun rose.

8

Robert

23 Aug 2024

·

Stayed 3 nights

Wished we had faced the wooded area in the back instead of the busy road in front

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, but reviews also cite rigid policies (early check-in fees, daily surcharges, deposits), slow or understaffed desks, and occasional rude or unaccommodating responses, especially with third-party bookings.

Related guest reviews

6

Todd

11 Aug 2025

·

Stayed 1 night

First, I was told $35 to check in an hour early. That's just greedy. I've never heard of that. I had to get ready for a 3 o'clock appt at a gas station. Then, the wall paper was peeling off the wall in our room and the carpet was torn. Then we went to the pool and the pool was so cold my wife couldn't swim in it as she has FM. The hot tub had a serious foam problem (which is easy to take care of if anyone is paying attention). Girl at desk at check-in was kind of cold and the other girl at the desk at check out, when I mentioned the freezing pool said, "I love it cold". Other than that it was great. Won't stay there again though. Plenty of other hotels in that area.

2

Mike

15 Aug 2024

·

Stayed 1 night

The manager needs to take a refresher course in customer service. She is without a doubt the most confrontational, unfriendly, unprofessional, unwelcoming manager I've ever encountered. The staff are just doing what they've been told to do. She is so narcissistic that she confronts you in such a manner that she is walking away from you. It's not a check in, it's an inquisition. God forbid if you have booked through a third party, because this obviously really gets her going. She is lacking in all aspects of reasonable social behavior that one would expect from someone in her position. How she is still with this hotel says alot about the upper management as well. Aside from those issues, the place is filthy and run down.

4

Alexander

16 Jul 2025

·

Stayed 1 night

Would not stay again. Check in staff was rude. After they called to verify I was staying, they said earliest I could check in was 2:00pm, but when I arrived at 2:04pm after driving for 4 hours, they told me they never said that and they wouldn’t say that.

10

Vincent

26 Aug 2025

·

Stayed 1 night

Excellent professionalism at check in

10

allen

18 May 2025

·

Stayed 1 night

The hotel is very clean. The staff was very polite and helpful. The young lady at the front seat that seem to be working evening and the the next morning was very friendly. Staff helped when asked and breakfast was good. Recommend.

4

Lauren

11 Aug 2025

·

Stayed 3 nights

We stayed for 3 nights - When we checked in we were told that we needed to park our boat and truck at the far end of the parking lot. Our room was at the opposite end of the hotel. When I asked if we could be moved to a room that was closer to our trailer I was told quite abruptly no. No explanation given. This was after I waited patiently for her to finish a personal conversation with another employee about social media. After 5 minutes of being completely ignored by her, I kindly interrupted and asked about being moved. Our room was cleaned one time and then she only emptied the trash bin. She did not leave any toilet paper even though it was quite obvious that we needed some. I had to go looking for some myself. I had used some of the coffee pods the first morning but housekeeping did not replace the used ones nor did they pick up the used ones and the used coffee cup. One morning as I was leaving the elevator a different employee was blocking the area with her maid cart. I had to ask her to move so I could exit the elevator!!! so rude - as we were leaving the final day I asked a supervisor why we could not change rooms and she said it was because the were completely booked. Find that hard to believe since the parking lot only had about six cars in it.

6

Kathy

23 May 2025

·

Stayed 1 night

We were in the car for 4 hours and arrived just after 2. Asked to check in early (room was ready) and told we needed to pay $35 to get into room before check in time at 3:00. I have NEVER had this happen in all my years of traveling. There was no one in lobby area, parking lot only had a few vehicles, so it appeared quiet and not busy. This was very disappointing. Otherwise room fine, breakfast good. Overall, the check in issue tainted my opinion.

10

Dawn

13 Oct 2025

·

Stayed 2 nights

Friendly staff, clean room, great customer service.

2

Leslee

24 May 2025

·

Stayed 1 night

Well for the second time since booking here we were turned away after being charged. It was 10 pm before we got there and the ride girl at the desk didn't care we had no place to go even though we had paid. Said we weren't charged enough. Last time they turned away a service dog. Slept in my car due to holiday weekend. Not very happy at all

2

Justin

1 Apr 2025

·

Stayed 1 night

Broke down nearby right around midnight, booked my room on hotels.com. The lady at the desk wouldn’t let me have a room for a few hours until I could get help in the morning. I was told check in was 3pm and as a paying customer I was kicked out of the lobby and had the police called. Worst experience I’ve had in the customer service industry ever. Never will I recommend this establishment. Hotels.com and said establishment refuse to refund my stay.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location near restaurants, shops, and outdoor attractions; many appreciate the pine setting and quieter back-facing rooms. Some front-facing rooms report traffic or early garbage truck noise.

Related guest reviews

10

Tempe

20 Sept 2023

·

Stayed 1 night

We like the spacious rooms with microwave and refrigerator. Our room faced the back of the property which is forested. It was very quiet, and the bed was comfy.

10

Jeffrey

25 Mar 2025

·

Stayed 1 night

The cleanliness and quietness of the property with dining options nearby

10

Rex

13 Sept 2025

·

Stayed 1 night

We live about 40 minutes away. Our nephew was in town to play a football game. We wanted to stay in town with everyone. We picked the right hotel. The room was nice, breakfast was great, staff very friendly. A 24 hour circle k next door. Lots of restaurants nearby.

10

Robert

14 Aug 2025

·

Stayed 1 night

Location was grea

8

David

4 Aug 2023

·

Stayed 3 nights

Great location!

10

Jesse

5 Jul 2025

·

Stayed 3 nights

Close to great fishing spots in the White Mountains but so close to convenience.

10

Christopher

25 May 2023

·

Stayed 2 nights

It was easy to get to and from different restaurants and local places due to it's location.

10

Rachel

23 Sept 2025

·

Stayed 1 night

Very nice hotel, rooms are big and modern. The breakfast in the morning is good variety. The lobby bar was a nice touch for a nightcap before bed. In walking distant to nice restaurants and shopping

8

Bryan

21 Aug 2025

·

Stayed 3 nights

Very convenient location and nice quiet neighborhood.

10

Bruce

23 Jul 2023

·

Stayed 1 night

Nice hotel, clean. A walk away from a lot of restaurants.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is often praised for variety (eggs, bacon, waffles), yet quality and availability can be inconsistent, with items running out or limited service. The small bar is handy, though hours vary and some find drink prices high.

Related guest reviews

8

Vickie

4 Aug 2025

·

Stayed 1 night

The stay was great but to me the breakfast it not so much a buffet breakfast.

4

john t

20 Jun 2025

·

Stayed 2 nights

Went down for breakfast the first morning. Out of Coffee, milk, yogurt, muffins, and fresh fruit. Where's the food? "Oh, the firemen ate it all about 7:00". Well send someone down to the Safeway across the street and get some more. "Were managed by a third party and don't have permission to do that." Why have a manager who isn't authorized to solve problems. I give the place less than a year.

10

Rex

13 Sept 2025

·

Stayed 1 night

We live about 40 minutes away. Our nephew was in town to play a football game. We wanted to stay in town with everyone. We picked the right hotel. The room was nice, breakfast was great, staff very friendly. A 24 hour circle k next door. Lots of restaurants nearby.

4

Bianca

1 Sept 2025

·

Stayed 4 nights

The stay was just okay. It’s definitely one of the cheaper spots around, so for the price I’d probably stay again. Pros: clean, cheap, right on the main drag, and the AC worked great. Cons: feels pretty cheap. The toilet paper rolls were tiny and they’d only give one at a time. We ran out every single day of our four-night stay and we only used the bathroom at night, we were out all day. The room itself was old with stains on the carpet and furniture, though it was at least clean. The shower dispenser only had body wash, they never filled the conditioner container. Breakfast was the worst part. Honestly, I’d just skip it and hit a drive-thru. The waffle maker was never on, bacon ran out and never got refilled while I waited 15 minutes, no orange juice, and the muffins were weirdly wet. Bottom line: good if you just need a clean, cheap place to crash, but don’t expect much else.

10

STEVEN

22 Aug 2025

·

Stayed 1 night

The room was clean. Breakfast was good, and included eggs and sausage.

8

Thomas

27 Oct 2024

·

Stayed 1 night

The drinks in the bar were real expensive. $20 for a glass of wine and a margarita.

10

Ruby

20 Oct 2025

·

Stayed 2 nights

Parking was just out front and very safe. Breakfast was perfect for me. Coffee, juice eggs, bacon or sausage toast and/or waffles.

10

Rachel

23 Sept 2025

·

Stayed 1 night

Very nice hotel, rooms are big and modern. The breakfast in the morning is good variety. The lobby bar was a nice touch for a nightcap before bed. In walking distant to nice restaurants and shopping

6

Larry

4 Aug 2025

·

Stayed 1 night

The room was comfortable, though the upholsted chair was stained. Breakfast was nothing special— just standard

8

Jocelyn

9 Apr 2025

·

Stayed 2 nights

The breakfast is amazing and it was a nice quiet place to stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $90	8 $84	9 $109	10 $116
11 $111	12 $82	13 $54	14 $82	15 $94	16 $130	17 $132
18 $105	19 $83	20 $83	21 $84	22 $72	23 $121	24 $116
25 $104	26 $84	27 $80	28 $80	29 $76	30 $132	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $72	2 $80	3 $75	4 $72	5 $85	6 $104	7 $104
8 $85	9 $85	10 $87	11 $84	12 $85	13 $104	14 $104
15 $80	16 $88	17 $80	18 $80	19 $85	20 $104	21 $104
22 $85	23 $85	24 $85	25 $85	26 $105	27 $121	28 $121
29 $105	30 $80

GreenTree Inn & Suites Pinetop

Prices for GreenTree Inn & Suites Pinetop

Monthly average prices

About this property

Location

Room options

Basic Room, 1 King Bed

Standard Room, Accessible Bathtub

Basic Room, 2 Queen Beds

Executive Double Room

Standard Room, Roll-In Shower

Executive Room, 1 King Bed

Guest reviews of GreenTree Inn & Suites Pinetop

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about GreenTree Inn & Suites Pinetop

Prices for upcoming dates