Red Roof Inn & Suites Newport - Middletown, RI

Did not like the fact that they wanted a cash deposit at check in, and gave us a hard time about getting a receipt for it, then at checkout they didn’t have the correct cash to give my deposit back

Very clean facilities. The lobby was pretty empty, but very clean. Staff was friendly and always smiling. When we checked in the TV didn't have a signal in either room. We asked about it and were told they would look into it while we were out to dinner. Apparent miscommunication, because we had to ask about it again. Second request and they fixed the issue with smiles and great attitudes.

The room itself was quite clean but the hall carpeting was filthy, with clumps of fur and hair along the hall. The staff was fine, although I waited at the front desk for 5 min to get someone to check out, and no one arrived to help. The beds are reasonably comfortable. There is zero sound-proofing between the walls, as well as the ceiling. Because the floors are laminate instead of carpet, you can hear every single footstep of people in the room above you, and can hear conversations and music clearly from one room to the next. You get what you pay for.

No service Water put in the fridge for the customer. No canteen sell food or breakfast.

clean and comfortable room, friendly people at the front desk!