Is parking available at the property?

Parking is available on-site and is complimentary for guests. Limited parking spaces are provided.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately USD 15 per person. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of USD 15 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

A complimentary roundtrip airport shuttle service is available during limited hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer?

The property features wheelchair-accessible facilities, including limited access at the registration desk and public areas. There are also elevators and step-free entrances available.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of North Syracuse, within a 5-minute drive of Onondaga Lake Park and WonderWorks. It is approximately 1.8 miles from NBT Bank Stadium and Central New York Regional Market, and 4.2 miles from Hancock International Airport.

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 7:00 AM to 10:00 PM. There is also a hot tub available for guests.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but typically children under a certain age can stay at no additional charge when sharing a room with adults.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds. Guests are encouraged to contact the property directly to inquire about specific needs and any associated costs.

Holiday Inn & Suites Syracuse Airport

Average nightly price at Holiday Inn & Suites Syracuse Airport - Liverpool by IHG by month, last 12 months (USD)
Month	Average price
January	US$106
February	US$133
March	US$134
April	US$153
May	US$166
June	US$163
July	US$172
August	US$202
September	US$168
October	US$169
November	US$118
December	US$100

What guests think

At Holiday Inn & Suites Syracuse Airport - Liverpool by IHG, travelers frequently praise the friendly, helpful staff and convenient airport-and-highway location, while feedback on rooms, facilities, and cleanliness ranges from very positive to reports of wear and maintenance issues.

The pool and hot tub are popular but sometimes closed, lukewarm, or with nonworking jets, and the shuttle and on-site dining earn both praise and complaints, including packed seating and paid breakfast that can feel inconsistent. Rooms are often spacious and comfortable, yet guests report dated elements, loud AC, and maintenance snags like sticky doors, water-temperature issues, or finicky TVs. Cleanliness ranges from spotless to missed details such as stains, debris, or leftover items. Expect a convenient, service-forward stay with variable facilities and finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular but frequently reported as closed, lukewarm, or with nonworking jets, and can be crowded with children. The on-site restaurant/bar and airport shuttle are convenient but show occasional lapses (packed seating, late openings, or temporary outages); parking is easy.

Related guest reviews

10

Chad

25 Jan 2025

·

Stayed 1 night

All staff are friendly. Transfer to and from airport is a plus and the drivers are excellent. Parking is included on property while you are away, very convenient. The on site restaurant has great food. We have stayed here several times

10

Nicholas

17 Dec 2024

·

Stayed 1 night

Good overnight stop. Glad the hot tub was working. Need to fix the door to the workout room, it hits the floor and squeals loudly.

10

Theresia

11 Aug 2025

·

Stayed 3 nights

Excellent 3 night stay. Breakfast was fantastic and all staff was very friendly and helpful. Hot tub and pool were perfect. Highly recommend.

10

Alisa

1 Jun 2025

·

Stayed 1 night

The restaurant and pool are great and staff if pleasant and helpful

10

Khristopher

22 Feb 2024

·

Stayed 1 night

Great service upon check in. Room was very clean and comfortable. Children loved the indoor pool, although the hot tub wasn't up to temp at check in. Very simple check in and check out, no issues during overnight stay.

6

Steven

10 Jul 2024

·

Stayed 1 night

Primarily stayed for proximity and shuttle service to the airport only to find out it was out of service. When I asked about the on site restaurant I was basically advised to order door dash.

6

Brooke

29 Nov 2025

·

Stayed 3 nights

Customer service was nice. Breakfast was not worth the extra and the fruit was rancid. The pool and hottub were disgusting.

6

Warren

2 Nov 2025

·

Stayed 1 night

Room was pretty clean. Shower head was broken, and shower door didn’t shut fully. Hot tub in pool area was broken for our stay, which is 1/2 the reason we booked there. Guest above us were VERY noisy.

8

Breanna

13 Sept 2025

·

Stayed 1 night

Check in staff were very kind and fast. Whole hotel and room was very clean. The bed was really uncomfortable and hard in my opinion. We chose this hotel because it had a pool and was disappointed to get here and find out the pool was not available. We were only here for one night and served it's purpose. Would stay again if needed.

8

scott

22 Sept 2025

·

Stayed 2 nights

The stay overall was good. The pool was full of young kids that were unsupervised. They used at least 30 towels from the pool and were dipping them in the pool and hot tub. A few kids who were around 3-5 were in the hot tub as well. The hot tub was hot but they were waiting on a part to fix it, so you could still soak in it but not while it was full of kids.

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Cleanliness

Feedback is mixed: many describe very clean spaces, while others cite missed details and problem spots such as stains, debris, dirty floors or fixtures, and occasional leftover items.

Related guest reviews

2

Lucas

23 Oct 2025

·

Stayed 1 night

Staff was great, but the place is rough! Very beat up and aged. I did not even want to walk on my hotel room floor without sandals on.

6

Kristopher

24 Nov 2025

·

Stayed 1 night

Carpet in room needed better attention as well as bathroom

4

Natalie

24 Dec 2022

·

Stayed 19,349 nights

The lobby was new and very nice but the toilet in the room was so dirty, the inside of the mini fridge was dirty too. There was a dirty q-tip on the ground in the bathroom too. The pool is in a weird spot with big windows so it’s very visible from the parking lot, so I didn’t feel comfortable using it.

6

Angela

15 May 2025

·

Stayed 2 nights

The staff was great. There was a leak in the workout room and debris in the hall. Drawers in the room would not stay closed, i had to prop items against them to keep them closed. Shower dripped. Breakfast buffet was barely warm. Dogs were barking and children running halls knocking on doors.

10

Nichole

29 Nov 2025

·

Stayed 2 nights

Amazing helpful staff 10/10 for cleanliness. Breakfast buffet only for 15$ free for kids. 10/10 in every aspect everything was soo new up to date feee 24/7 Starbucks in the lobby!!

10

Karyn

26 May 2023

·

Stayed 1 night

Very nice place to stay. I will book there again next year when I come up in September. The beds were very comfortable and had plenty of pillows. Kitchenette was nice too. I had forgotten my hair dryer and loved the fact they had one in the room. The only complaint I have was I think the carpet and the floor in the bathroom could have been cleaner. The carpet had a lot of dirty spots on it. Other than that I would definetely recommend.

10

Winter

8 May 2025

·

Stayed 1 night

the cleaning just needs to be a little more closely looked at. there was some grit, etc in the suite around the 'stove' and around the close and tight spaces at the bases of the sink faucets etc.

6

Dominic

24 Apr 2024

·

Stayed 2 nights

Still waiting for the Nasty Stain in my toilet to be cleaned even though I asked for it to be cleaned. I ended up using the toilet in them building I was traveling to go inspect because I definitely wasn't sitting on that.

2

Luis

5 Aug 2024

·

Stayed 2 nights

Do not stay here, is dirty.

4

fahd

23 Jul 2025

·

Stayed 1 night

The room they give us for $200. Was very dirty

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Rooms

Rooms are often spacious and comfortable, with some kitchenettes, but several reports note dated decor, noisy HVAC, and maintenance issues such as sticky or jammed doors, water-temperature problems, and finicky TVs.

Related guest reviews

6

Tyler

6 Jul 2025

·

Stayed 1 night

The hot tub was extremely hot but the jets didn’t work, we weren’t told. Our room didn’t have hot water in the shower and when we told the desk they said maintenance was coming and they never came. Everything else was nice

8

Deborah

14 Jul 2024

·

Stayed 5 nights

The air conditioning unit was loud and had to turn off to sleep.

10

Zach

1 Jul 2025

·

Stayed 1 night

Holiday Inn never disappoints but goodness was the building hot in all areas outside of the room. Loved the kitchenette inside the rooms!!

8

Chrystal

22 Aug 2024

·

Stayed 2 nights

Hotel was clean and quiet. Rooms were clean but not updated.

8

Robin

23 Jun 2024

·

Stayed 1 night

I loved This hotel. The staff was great. A woman came to brig in new towels for the pool even though we had plenty. The morning front desk girl was so happy and cheerful. And there was a gentleman making the food for breakfast and he was letting us know that fresh French toast was coming out. The breakfast had so many options! The only downside was I could hear all the people in the hallway early in the morning. They weren’t loud but I could just hear them. I could hear someone blowing their nose while I was in the bathroom. Also a dog in the hotel woke me up at 630am barking. I blame that more on the owner but just wish the room was quieter.

4

Deborah

10 Nov 2024

·

Stayed 1 night

I booked this one night stay on Hotels.com and requested a room with a hot tub as this was the picture displayed on website. When we arrived we were given a Jr Suite but no hot tub. We were told we could not get a room with hot tub on Hotels.com because it had to be booked through the hotel instead. This was never told to us and Hotels.com needs to take down the picture of the hotel room with the hot tub, which we paid extra for as this room cannot be booked through them as shown. Our room was not refundable so could not cancel and rebook. Room was large but needed some updates. It was very cold and damp when we arrived in the room but even though we turned the heat up, it never got warmer. Apparently the temperature in the room is regulated so you cannot get it any warmer than management wants it to be. The TV in the room was very small and if your in bed, you can barely see it as the contrast was very dark. The channel controller would not work unless we got up and stood next to the TV and even then it was difficult to change channels. Frustrating! Shower was nice but it took about 5 minutes to get it where it was hot enough to get in. We got the Breakfast Buffet the next morning but was disappointed by the cold food that should have been hot. We did not use the restaurant. The staff was polite and apologized for our inconvenience but from the start to finish was not happy with a room we paid over $200.00 a night for. Will not stay again.

8

Alexander

8 Jul 2025

·

Stayed 1 night

The hotel was quite nice. The room was clean and large. The staff was very friendly. One problem we had was when I closed the bathroom door (barn door style) the door became jammed and I couldn't get out of the bathroom! The door wouldn't budge. LUCKILY I wasn't alone. My husband had to tug on the door until it popped off the rail. I can't help but think about what would have happened if I was alone. unable to open the door, no phone, the door to my room was doubled locked. Maybe change the doors?

4

Christine

31 May 2024

·

Stayed 1 night

Rooms look worn down and not very clean. Bed was not very comfortable and could hear noise from other rooms. Water was lukewarm for showering. On a positive note they do have Dove products.

10

Karen

18 Aug 2025

·

Stayed 5 nights

Breakfast was great, always something a little different each day! Bed was firm & pillows awesome! Everyone was always willing to help, no matter what it was. Having a shuttle was great!

8

Breanna

13 Sept 2025

·

Stayed 1 night

Check in staff were very kind and fast. Whole hotel and room was very clean. The bed was really uncomfortable and hard in my opinion. We chose this hotel because it had a pool and was disappointed to get here and find out the pool was not available. We were only here for one night and served it's purpose. Would stay again if needed.

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Service

Service is widely praised as friendly and helpful across front desk, bar/restaurant, and shuttle, though guests occasionally report slow or disorganized check-in, unfulfilled requests, or isolated rudeness.

Related guest reviews

10

Victoria

16 Mar 2023

·

Stayed 2 nights

If you have to be snowed in, this is the place to do it!! My flights were cancelled twice, necessitating my keeping Holiday Inn as my home base for 4 days. Everyone was so nice and provided great information when asked! The meals were great also! Breakfast buffet with made-to-order omelettes - delicious! Dinner at Maplewood Bar and Grill was also great! Special considerations to Michelle, Cam and Rae for your help ~~ you were always in a good mood! 😃 Please commend housekeeping on the 2nd floor, for their help. I didn’t catch their names, but they did a great job. This will be my new “go to” place when I need to stay in Syracuse. 😊

10

Chad

25 Jan 2025

·

Stayed 1 night

All staff are friendly. Transfer to and from airport is a plus and the drivers are excellent. Parking is included on property while you are away, very convenient. The on site restaurant has great food. We have stayed here several times

8

Patricia

17 Apr 2024

·

Stayed 1 night

This is our 2nd stay here; and, it is now our top choice when we are in the area. We like its location by major highways and that there is a gas station next door and a Tully’s Restaurant across the street. In both visits, it has taken about 15 minutes to check in, despite the fact that there was no guest in front of us and that we had already prepaid. They seem to have computer and/or internet problems frequently. This time, the problem may have been user errors by the staff person, who appeared to be inexperienced. We weren’t in a hurry, but if it had been busy, there would have been a line from the front desk out the door because of the delay. Other than that, the hotel is fine, the staff is friendly and it is a good place to stay.

10

Yulanda

26 Aug 2025

·

Stayed 9 nights

We enjoyed our stay, thr staff was very friendly and helpful! The reception staff was very helpful. JJ and staff in the restaurant and bar were amazing!

10

Andrea

7 May 2025

·

Stayed 1 night

I appreciate the extended stay parking and the close proximity to the airport. The hospitality of the staff from check-in to the server at the bar was excellent. Thank you!

10

Thomas

15 Apr 2023

·

Stayed 1 night

Cam, Michelle, and Margaret at the front desk were excellent! Helpful and so nice! They made our stay.

2

Tyoko

11 Dec 2022

·

Stayed 1 night

When I checked in the customer service lady didnt say anything to me for about 10 minutes.

6

Carl

18 May 2024

·

Stayed 3 nights

Poor communication and impolite front desk staff, bordering on rude, after being promised a late checkout.

4

Bill

30 Jun 2025

·

Stayed 1 night

The hotel did not have my reservation that I made through Expedia and it was fully booked. After 45 minutes they “magically found a room”. What a shitshow

10

Jared

27 Jul 2025

·

Stayed 1 night

James at the front desk provided an excellent customer service experience and helped answer any questions we had about our stay and the area.

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AI-generated summary based on recent guest reviews

Location

Convenient to Syracuse airport, major highways, and nearby dining; several attractions are a short drive.

Related guest reviews

10

Wendy

31 May 2025

·

Stayed 1 night

The hotel is conveniently located by many restaurants and close to the airport.

10

Sheri

28 Jan 2024

·

Stayed 1 night

This hotel was clean. Staff was super friendly and helpful. Pool area was clean. Hot tub was nice and hot. Super close to the airport and nkt far from turning stone. Rooms were spacious and beds were comfortable as well.

10

Robert

19 Aug 2025

·

Stayed 1 night

Close proximity to Syracuse university

10

Frances

7 Aug 2023

·

Stayed 1 night

Nice place to stay near airport with shuttle service. Very clean with amenities

8

RONALD

16 Nov 2025

·

Stayed 1 night

Comfortable/clean rooms, easy access to 90 west.

10

Madeline

18 May 2024

·

Stayed 1 night

Convenient location; on-site restaurant was a pleasant surprise Staff throughout were simply wonderful.

10

Kimberly

17 Mar 2024

·

Stayed 2 nights

Great location

8

Patti

12 Mar 2023

·

Stayed 1 night

Nice place to stay close to Syracuse

10

Kenneth

30 May 2024

·

Stayed 1 night

I was only there for 8 hours and just slept and showered. The room was clean and quiet and check in was super speedy. Close to the airport.

10

Dan

15 Apr 2024

·

Stayed 2 nights

Great location, clean facility, friendly staff. We would stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant draw both raves (including made-to-order omelets) and criticism; breakfast is often paid and can be limited, cold, or unavailable at times.

Related guest reviews

10

Jessica

3 Jul 2024

·

Stayed 1 night

Very beautiful property, staff was so kind and welcoming, pool & hot tub open from 7a-10p was awesome! Breakfast in the morning was delicious with made to order omelets. Will definitely be back!

10

Jeff

19 May 2025

·

Stayed 2 nights

The breakfast was awesome and the staff providing the breakfast were so friendly and nice.

10

Theresia

11 Aug 2025

·

Stayed 3 nights

Excellent 3 night stay. Breakfast was fantastic and all staff was very friendly and helpful. Hot tub and pool were perfect. Highly recommend.

8

Paul

29 Jul 2025

·

Stayed 1 night

Restaurant food not so good

10

Nicholas

3 Aug 2025

·

Stayed 1 night

Everything was great phoned to see about early arrival said the room type we booked wasn’t available yet but they would call when it was ready and it was within about 1/2 hour Food at the restaurant was excellent menu had a smaller selection than advertised on website but great staff and place to eat

6

Brooke

29 Nov 2025

·

Stayed 3 nights

Customer service was nice. Breakfast was not worth the extra and the fruit was rancid. The pool and hottub were disgusting.

10

Annette

24 Aug 2024

·

Stayed 2 nights

The property is very convenient to the highway. The pool is always a big hit with the kids. We have stayed here when it was known as the Maplewood Suites, so we are very familiar with this property. We are disappointed that the new owners have done away with the free breakfast and the option to even purchase it was not possible during our recent stay! Please consider restarting this. It's really very inconvenient to drag kids to an outside dining location to eat in the morning...

10

Adnan

19 Feb 2023

·

Stayed 1 night

Everything was good except breakfast. I paid for breakfast which was very simple.

6

Elizabeth

28 Jun 2024

·

Stayed 3 nights

Hot tub was great. Breakfast that we had to pay extra for was not worth it. One day it seemed ok and the next two were cheep and the same. Items didn’t get replenished so I went without. Breakfast should be included.

10

Karen

18 Aug 2025

·

Stayed 5 nights

Breakfast was great, always something a little different each day! Bed was firm & pillows awesome! Everyone was always willing to help, no matter what it was. Having a shuttle was great!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $148	3 $151	4 $166	5 $122	6 $153	7 $153
8 $134	9 $135	10 $142	11 $150	12 $157	13 $159	14 $153
15 $138	16 $144	17 $127	18 $130	19 $138	20 $146	21 $146
22 $118	23 $122	24 $122	25 $130	26 $141	27 $172	28 $207
29 $125	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
		1 $126	2 $133	3 $132	4 $140	5 $140
6 $129	7 $128	8 $128	9 $128	10 $136	11 $133	12 $140
13 $125	14 $126	15 $128	16 $125	17 $136	18 $133	19 $136
20 $106	21 $112	22 $111	23 $109	24 $113	25 $113	26 $113
27 $108	28 $116	29 $117	30 $115	31 $138

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Prices for Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Roll-In Shower (Mobility Accessible)

Suite, 2 Queen Beds, Kitchen

Suite, 1 Queen Bed, Kitchen

Suite, 1 King Bed, Kitchen

Standard Room

Guest reviews of Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Prices for upcoming dates