Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Room was clean but a luttle dated. Staff were nice enough but inpatient when there were several guests in line. Breakfast was good but pricey. Hot tub and pool are great. Only 1 guest laundry with 1 washer and 1 dyer and no change machines. Front desk had no change. Ive stayed here many times and usually enjoy the hotel but this times a little disappointing.

When we arrived, we were greeted by swarms of pre-teen and teenage girls throughout the lobby, dining area and running up and down the halls. We were informed that there was a traveling sports tournament and that participants and their families had rented out most of the hotel. We should let them know if it was noisy-but not until quiet hours after 10. The woman with the long black hair at the front desk was rude. Unhelpful and did not care about the inconvenience created by the players taking over the hotel. We chose the hotel because we wanted to use the pool and hot tub. We were breaking up our trip between Ohio and Vermont. We tried to use the pool despite it being crowded. It was fine until a mob of teenage girls came in and took over. The younger tournament kids and their parents all got out of there and warned me that it was going to get bad. They jumped in the pool, splashed myself and my 6 year old. Crammed themselves into the hot tub while we were using it and their “adult” had them move into the corner where my small child was for a photo. Not one of them saw him or even looked. They just pushed him out of the way. When we couldn’t take the screaming, we left. The person at the front desk claimed it would be a HIPPA violation to warn that a large group was in most of the hotel. She also refused to say anything to the rude guests because it wasn’t 10 pm. Pool closes at 10. She offered to refund my room at 9 pm so I could leave and stay elsewhere. So rude.

I only booked this hotel to go swimming with my daughter and the pool was closed… the hotel staff told me that I could get a refund through hotels.com which was not true I did not ever get a refund. I called nothing happened. I will not be booking with this site again and I will not book this hotel again. Very disappointed the room was actually pretty dirty too and then I believe it’s a free breakfast and the breakfast was $15.

The room was dirty upon arrival!! Needed to request a room change. Urine in toilet with hairs on seat upon entry. Half drank cups of coffee and open water bottles and snacks were left were left throughout the room, and stains from cups on tables/ surfaces. Breakfast attendant was very rude and stared making the breakfast experience that I paid extra for very awkward and uncomfortable by shouting out across the area and having a bad attitude. When calling to speak to management about my experience.. note currently it's been 3+ days and no one has reached out to me by email or called me back. I've made several attempts (5) by phone and via email. I sent photos via email to the operations manager as well. Also these things were documented with the front desk staff at the hotel before leaving. Customer service and professionalism needs to be improved at this establishment. All of these are unnecessary things to experience when booking a hotel stay. I'd post the pictures for you if I could.. but there is no option here.

Very nice staff