Comfort Suites Bush Intercontinental Airport

As a registered guest i wasn't ask if I had a vehicle and subsequently my rental was towed away. This was unprofessional and totally ahuge inconvenience.

I picked this hotel because the website said 24 hour front desk and airport transport. When I checked in the said airport transfer only runs 5am-11:30pm. They should state that!!! I had to leave for the airport at 2:30 am.

We were requested schedule to be picked up at the airport at 10:30pm we landed at 10:18pm from 10:20 to 11:30 no hotel shuttle pick us up we saw many others hotel there but no Comfort Suite. This driver from Double Tree willing to take us for $20 but we took Uber for $11

Never got picked up from airport & I called. When I finally paid for a ride to the hotel the shuttle was parked there. Cost me extra money for this supposed amenity.

Transport from the airport is inexisting, called 8 times nad never responded. Shuttle to airport ends at 11:30AM! Was sitting reading in the lobby waiting forthe shuttle and cleaning lady just stars vacuuming, loud noise! She couldn't do it any other time when guests are not there?

Good location to the airport. Bad mattresses , shower curtain coming off wall, and disgusting pool. Pool had junk and trash and a red tag for the city health department saying it was closed.

Had catalytic Convertor stolen from truck. Parked up front in a Well lit parking spot. No cameras in parking lot. I understand the hotel is not responsible for this, but I will think twice about reporting the type of vehicle I am driving as it seems they are not keeping track of the parking lot anyway.

This was an interesting stay. Once you have made your reservation they then inform you that you will have to call once you have arrived at your designated area for them to send the shuttle for you. We were unable to get through until our third attempt and then was informed that the shuttle would be on the way. 45 minutes later I called back and was told that I would receive a call back letting me know how far away the driver was. About an hour in the driver showed up. We arrived in terminal C and the instructions stated we needed to travel to terminal A or B. Well on the way back to the hotel, we stopped at Terminal C to pick up another passenger... When we arrived there was one attendant up front, Gustavo. He ended up checking in all 6 groups as well as answering the phone, multiple times, to ensure people that the shuttle was on the way and that they were waiting in the correct spot as well as checking out people who were purchasing food from the motel "store". I would like to commend Gustavo for everything that he was doing. It took 1.5 hours to get checked in from the original call, but that poor guys was doing everything but driving the shuttle.

Very nice and quiet but it needs a littler fixing and update specially the elevator it looks like it will stop working anytime soon

A little run down, kitchen is under renovation, so no hot breakfast available (they provided a brown bag breakfast to go), skimpy on bath towels (and they are not very big). The free airport shuttle service was great. It was good enough for 1 night with a quick airport layover. There was a great liquor store in the strip mall right beside which was handy.

There was a roach as soon as we opened the door. We went to the lobby to call other hotels and the front desk asked us what’s wrong. When we told them they just said “Oh, okay.” The rooms are dirty

Lobby looked clean, staff friendly, halls and doorways were scuffed, marked and looked “beaten” up. The elevator was slow and in poor condition. The room was very musty smelling and the sheer curtain had mildew, I didn’t want to walk on the carpet with bare feet. Room looked clean but felt unclean, and couch had small stains. My husband has allergies and I was concerned about his reaction. We would not stay there again.

The hotel was rundown and not clean, room had roaches. The only good thing is it's right by the airport, but they need to exterminate this entire hotel and sanitize.

Property was fine with exception of cleanliness. Room had a 6” red stain on the carpet next to the bed and couch was very dirty and stained. Carpet in hallway was also filthy. Staff friendly. Great location. Comfortable bedding.

The bed had hair on it.There were limited channel options and the bathrub was disgusting. This room was such a disappointment and it was supposed to be a suite..

I didn't like the housekeeping of the property. We had dirty sheets. The were stains of the walls with the insides of the insects and reptiles atill remaining stuck to the wall. The light fixtures didn't work properly and the towels which we did not use were permanently stained.

Floor was filthy but it was otherwise ok

the shower tube was dirty

Awful. Roof leaks, beaten up, damp, terrible smell. Spend the extra money and don’t stay here.

Found a roach in my room. Neighboring room found bedbugs. Workers were not helpful with the situation.

Stayed here on a whim when I got stuck in Houston for the night after missing a connecting flight due to a delay. Hopped on the first shuttle I saw at the airport that was going to a place with decent reviews and price. The shuttle driver was a nice guy and the hotel is a short drive from the airport. The lobby was nice and clean, and the front desk staff were very kind. The room and bathroom were very clean and spacious, though it smelt pretty musky. After running the AC for a while it helped a bit. Seems like maybe an underlying humidity problem. The breakfast bar was good, pretty standard hotel food. Same shuttle from the night prior runs in the morning to go back to the airport. Overall, solid place to stay for the night if you're stuck at the airport like I was. It's not too expensive and the only criticism I have is the room being a bit musky.

Room was very dated, sleeper sofa was broken, staff was very friendly. It was close to airport which is why we picked it but will not stay here again.

totally run down hotel TV remote not working and TV shifting channels by itself

Nothing wrong with the stay but the wifi was very lacking on the upload side

Beds were terrible

The couches in the lobby and in my room were heavily stained. The fixture on the bathroom sink was very loose. The toilet kept running after each flush. Didn’t realize the hotel was so old and won’t be booking with them again for that reason.

Quick check in and very pleasant and friendly staff. Quiet room with very comfortable king bed. We would definitely stay there again.

I wasn't there very long, but the staff was nice, the room was super clean, there was a fridge in the room! The bed was comfy, and the coffee was excellent.

Bed was terrible

They put me by the elevator and it was so loud I count sleep all night.

They gave away our room!!! Explain why you get a reservation if they are just going to give away rooms? Showed up at 1:30 in the morning to no room.

Staff not helpful. Had to change rooms because TV did not work. Staff member said the website indicated TV problems due to construction. REALLY???? Staff did not tell me shuttle was outside for 9:00 AM pick up even though I was in the lobby. Will not stay at Comfort again.

I booked two rooms with Expedia. Upon arrival the desk clerk could only find one reservation. I had to pay at the desk for a room that Expedia had already charged me for. I showed my Expedia receipt to the clerk and he still charged me for my second room

No one was available to check me in. I waited over 15 to 20 minutes along with another couple.

This was an interesting stay. Once you have made your reservation they then inform you that you will have to call once you have arrived at your designated area for them to send the shuttle for you. We were unable to get through until our third attempt and then was informed that the shuttle would be on the way. 45 minutes later I called back and was told that I would receive a call back letting me know how far away the driver was. About an hour in the driver showed up. We arrived in terminal C and the instructions stated we needed to travel to terminal A or B. Well on the way back to the hotel, we stopped at Terminal C to pick up another passenger... When we arrived there was one attendant up front, Gustavo. He ended up checking in all 6 groups as well as answering the phone, multiple times, to ensure people that the shuttle was on the way and that they were waiting in the correct spot as well as checking out people who were purchasing food from the motel "store". I would like to commend Gustavo for everything that he was doing. It took 1.5 hours to get checked in from the original call, but that poor guys was doing everything but driving the shuttle.

Very kind and efficient reception. TV wasn’t working in the room so he quickly switched us to a new room.

Could not check in as we notified the hotel of a late arrival. When we got to the hotel they told me we were a no show and the room was gone. Unreal. They said they could not do anything about it even after hotels.com called and spoke to the directly in front of me. So I paid for a room I did not use and I did everything correctly and they could not assist me. Wow!!!

I had not stayed here for a while and yes, rooms are comfy and spacious, but what stood out the most this time was THE STAFF!! They were all very Nice and Professional! From the young lady when I checked in, who went out of her way to find me a room where TV had been upgraded, to The Gentleman in the Morning who when I renewed for extra days, was able to move me to my preferred floor once All TV's were done. Even on Sunday when I left, there was another young lady and she made a nice impression too by asking me if I needed a Ride to Airport, which I didnt, but I appreciated it. I come to Houston all the time, so..you'll see me again, for sure.

We had a paid reservation through expedia. Upon arrival, we were not even greeted with a "hello." But barked at with "we have no rooms." I politely said we had a reservation. And was rudely met with "what I'm telling you is we have no rooms." And yet, the next person that walked in, got a room. The customer service was POOR. I was told they would "try" to get me refund. Well of course, if you aren't giving me a room, I need a refund. I ended up paying for two extra ubers unnecessary since I was not given a room. The entire exprience was TERRIBLE.

The Gentleman that helped me checking in. Very helpful and told me about surrounding areas to eat that would deliver. I did not get his name but very helpful and polite!

Stayed here on a whim when I got stuck in Houston for the night after missing a connecting flight due to a delay. Hopped on the first shuttle I saw at the airport that was going to a place with decent reviews and price. The shuttle driver was a nice guy and the hotel is a short drive from the airport. The lobby was nice and clean, and the front desk staff were very kind. The room and bathroom were very clean and spacious, though it smelt pretty musky. After running the AC for a while it helped a bit. Seems like maybe an underlying humidity problem. The breakfast bar was good, pretty standard hotel food. Same shuttle from the night prior runs in the morning to go back to the airport. Overall, solid place to stay for the night if you're stuck at the airport like I was. It's not too expensive and the only criticism I have is the room being a bit musky.

Parking was close, location was convenient.

The place was clean and very comfortable. I was surprised at how empty most of the motels/hotels along JFK were. I guess that's why the prices are so reasonable. The location is great right on the exit from Bush International.

I only stayed in this hotel because my flight was delayed and I missed my layover. The hotel was in a good location with easy walking distance to good food. It was a comfortable place to stay, but the breakfast was not gluten-free friendly.

Lobby and room were clean, location is very convenient to IAH. Overall, there were no issues with my stay and it was a good value.

Fine for a one night stay near the airport.

I like this hotel for convenience very near Houston international airport. But this stay was disappointing. TV didn’t work and the breakfast buffet was closed, I do act they didn’t disclose at check in. They offered a sack breakfast, but you had to ask for it. It consisted of a banana, microwave breakfast sandwich ( the kind you pass on at 7-11), a bag of fun yum onion chips and a kids juice box.

It is close to airport and comfortable for short stays. Has few places to eat nearby.

Great stay close to airport.

Great stay. Definitely recommended. It’s a bit a ways from the downtown areas so if you have a car most things to .so are 20-30 mins. There aee a couple small shopping centers in the immediate area. When we first got there there was a blackout in the area however we were still able to check in and the staff was very nice. We never made it to breakfast so I can’t comment on that but the double room we had was spacious and the beds were comfy. Very clean all around and the mini fridge kept our drinks and food cold the whole trip. The showers have shampoo body soap and conditioner dispenses however you’ll want to be sure to pack tooth paste. Overall a great stay and I’d book again. It’s one of the cheaper options due to its location jus the prepared to drive if you’re looking for the best restaurants, bars and clubs.

The staff are rude. The free breakfast doesn't exist because they say they are renovating their kitchen. Their website says "complimentary breakfast featuring our famous waffles". The water tap in the bathroom was falling off, so I called and asked that they send someone to fix it. They did send someone but the person left the security lock flipped over to keep the door unlocked, which I was appalled to see when I went to my room and found it unlocked. When I asked why my room was left unlocked and unsecured for many hours, I was told they were working on the room. That is NOT a reason to leave a room unsecured and leaving my laptop and suitcase available for anyone walking down the hall to steal. I told them I was in my room for over half an hour after seeing the room unlocked and there was NOBODY working on it and asked, why it was left unlocked. They had no answer and the clerk asked if I was unhappy with the hotel did I want to check out. I said yes. After gathering my possessions I went to the front desk again and asked, VERY CALMLY, why my room was unlocked. The deskclerk said we gave you a refund to your credit card and will you leave. I asked again, very calmly, why my room was unlocked and the deskclerk picked up the phone and called the police and said he had a difficult guest and to send a police officer to remove me from the premises. Calling the police on a guest who wants to know why his possessions were left unsecured is not right. I will not stay there again.

Convenient to the airport. It's a bit run down but not horrible and the service was just ok. But if you have a layover and need a quick place to sleep; it works and it's a good price. The free breakfast was a packaged Jimmy Dean sandwich, a bag of cheetos or Funyuns and a kool-aid pouch.

Although Breakfast was included there was no Breakfast offered. Coffee in the Lobby was cold.

The breakfast to go was a bad idea

Clean room with lots of space. Breakfast was poor, it was a pre bagged grab and go breakfast. They still had an area for a hot breakfast but did not use it.

I like this hotel for convenience very near Houston international airport. But this stay was disappointing. TV didn’t work and the breakfast buffet was closed, I do act they didn’t disclose at check in. They offered a sack breakfast, but you had to ask for it. It consisted of a banana, microwave breakfast sandwich ( the kind you pass on at 7-11), a bag of fun yum onion chips and a kids juice box.

I was very disappointed with the terrible breakfast I received. Their excuse was “ the kitchen was on renovation “ but why Expedia or the hotel didn’t specify this important detail ? The worst part was receiving a bag with chips and a frozen pie that was imposible to defrost and eat . Who eats corn chips for breakfast? It was a real joke . Never again !!

Better breakfast than expected!

They had a buffet style breakfast. I didn't eat there due to my schedule but everyone who had it said it was amazing

A little run down, kitchen is under renovation, so no hot breakfast available (they provided a brown bag breakfast to go), skimpy on bath towels (and they are not very big). The free airport shuttle service was great. It was good enough for 1 night with a quick airport layover. There was a great liquor store in the strip mall right beside which was handy.