Syracuse Grand
From
US$99
/ night
Select dates to see prices and availability
From
US$99
/ night
About this property
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a television i...
Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a television in a common area.
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Liverpool? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Rooms
Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
Located in Liverpool, Syracuse Grand is within a 10-minute drive of Destiny USA and Armory Square. This hotel is 5.3 mi (8.5 km) from Landmark Theatre and 5.9 mi (9.4 km) from The Oncenter.
What's nearby
Hopkins Road County Park(0.6 Miles)
Salt Museum(1.9 Miles)
Onondaga Lake Park(2 Miles)
Sainte Marie among the Iroquois(2.4 Miles)
Lake Onondaga(2.4 Miles)
North Medical Family Practice(2.5 Miles)
Destiny USA(3.3 Miles)
NBT Bank Stadium(3.4 Miles)
Central New York Regional Market(3.4 Miles)
Regal Destiny USA(3.5 Miles)
WonderWorks(3.6 Miles)
5 Wits Adventure(3.6 Miles)
AMF Syracuse Lanes(3.6 Miles)
Funny Bone(3.8 Miles)
Wegmans Good Dog Park(4.9 Miles)
The nearest major airport is Hancock Intl. Airport (SYR)(5.9 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
136 Transistor Parkway, Syracuse, New York, United States of America
Hopkins Road County Park (0.6 Miles)
Salt Museum (1.9 Miles)
Onondaga Lake Park (2 Miles)
Sainte Marie among the Iroquois (2.4 Miles)
Lake Onondaga (2.4 Miles)
North Medical Family Practice (2.5 Miles)
Room options
3
Comfort Studio Suite, 1 King Bed with Sofa Bed, Refrigerator & Microwave
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingRefrigerator
3
Comfort Studio Suite, Multiple Beds, Refrigerator & Microwave
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingRefrigerator
5
Standard Double Room, 2 Queen Beds, Mobility Accessible
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingRefrigerator
2
Standard Room, 1 King Bed with Sofa Bed, Refrigerator
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
350 ft²
Air ConditioningHeatingWi-Fi (Free)
2
Standard Room, 1 King Bed, Refrigerator
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingRefrigerator
3
Standard Room, 2 Queen Beds, Refrigerator
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingRefrigerator
Guest reviews of Syracuse Grand
7.2
Good
Based on 1,001 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews for Syracuse Grand, travelers appreciate the convenient off-highway location and some welcoming staff, but report recurring cleanliness and maintenance problems, unreliable pool and hot tub, inconsistent breakfast replenishment, and operational issues such as delayed check-ins and towel shortages.
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What guests think
Across reviews for Syracuse Grand, travelers appreciate the convenient off-highway location and some welcoming staff, but report recurring cleanliness and maintenance problems, unreliable pool and hot tub, inconsistent breakfast replenishment, and operational issues such as delayed check-ins and towel shortages.
Rooms are often spacious and beds can be comfortable, yet the decor feels worn, odors and hallway smoke are noted, noise travels, and Wi-Fi can be unreliable. The pool and hot tub are frequently cloudy, cold, or out of service, and some guests mention mold in the pool area; parking is straightforward. Overall, expect a basic stay with convenient access and variable service quality.
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AI-generated summary based on recent guest reviews
Facilities
Pool and hot tub are frequently closed, cold, or cloudy, and some guests note mold in the pool area; a few mention convenient or safe parking.
Related guest reviews
2
Victoria
13 May 2025
·
Stayed 2 nights
Pool and hot tub were closed, no refund given even though amenities were closed. Garbages in my room weren’t emptied, bathroom was dirty, no towels in my room.
Pool and hot tub were closed, no refund given even though amenities were closed. Garbages in my room weren’t emptied, bathroom was dirty, no towels in my room.
10
Lisa
20 Jul 2025
·
Stayed 2 nights
We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.
We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.
10
Paula
14 May 2025
·
Stayed 1 night
The only bad thing is that the pool was closed.
The only bad thing is that the pool was closed.
4
Megan
13 Sept 2025
·
Stayed 1 night
Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
4
Daniel
9 Nov 2025
·
Stayed 1 night
Unfortunately the hot tub was not working. The hot tub was actually the deciding factor between staying here or someplace a bit cheaper, so very upset to find it not operational
Unfortunately the hot tub was not working. The hot tub was actually the deciding factor between staying here or someplace a bit cheaper, so very upset to find it not operational
6
Catherine
25 May 2025
·
Stayed 1 night
adequate ,safe stay warning. their pool and whirlpool are closed, bathroom and room clean, window sill a little overlooked. got the wheel in shower in accesible room. no grab bars in shower. shower head with detachable hose high overhead person in a wheelchair would ned an aide in the shower with them
adequate ,safe stay warning. their pool and whirlpool are closed, bathroom and room clean, window sill a little overlooked. got the wheel in shower in accesible room. no grab bars in shower. shower head with detachable hose high overhead person in a wheelchair would ned an aide in the shower with them
6
Tiffany
24 Jul 2025
·
Stayed 2 nights
Indoor pool water is extremely too cold. Couldnt use the pool during our stay.
Indoor pool water is extremely too cold. Couldnt use the pool during our stay.
4
Alison
20 Sept 2025
·
Stayed 1 night
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
6
Alexandria
28 Oct 2024
·
Stayed 2 nights
The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating
The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating
4
Mark
2 Nov 2025
·
Stayed 1 night
Dated room. Tile in bathroom broken and moldy. Hot tub/spa inoperative
Dated room. Tile in bathroom broken and moldy. Hot tub/spa inoperative
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent, with many reports of dirty rooms or bathrooms, stained linens, lingering odors, and missed housekeeping; a minority note clean spaces.
Related guest reviews
2
Ty
24 Feb 2026
·
Stayed 2 nights
Filthy, rundown, broken fixtures, unclean rooms with no shampoo or body wash…..shall I go on?
Filthy, rundown, broken fixtures, unclean rooms with no shampoo or body wash…..shall I go on?
6
Lori
23 Nov 2025
·
Stayed 1 night
Room was a nice size and linens seemed clean, but headboard was dirty…yuck. The bathroom unfortunately was not clean at all. There was ball of hair on the floor, dirt all piled up in the corners, white stuff dripping down the door. Eww! The breakfast was decent, but coffee was Luke warm and there was not a lot of selection of heathy choices.
Room was a nice size and linens seemed clean, but headboard was dirty…yuck. The bathroom unfortunately was not clean at all. There was ball of hair on the floor, dirt all piled up in the corners, white stuff dripping down the door. Eww! The breakfast was decent, but coffee was Luke warm and there was not a lot of selection of heathy choices.
6
Ursula
23 Aug 2025
·
Stayed 3 nights
While the room was spacious, comfortable and surprisingly quiet, it was not Best Western standard clean. Black mildew in the toilet bowl for example. The entire hotel, especially the hallways smelled bad like stale cigarette smoke. It was also interesting that the hotel bill showed a total price of $ 93.62 less than what Expedia had charged us. It was a same day booking. Answer from Expedia was that this extra amount covers Expedia’s cost of running the booking platform. That was a new one! Beware!
While the room was spacious, comfortable and surprisingly quiet, it was not Best Western standard clean. Black mildew in the toilet bowl for example. The entire hotel, especially the hallways smelled bad like stale cigarette smoke. It was also interesting that the hotel bill showed a total price of $ 93.62 less than what Expedia had charged us. It was a same day booking. Answer from Expedia was that this extra amount covers Expedia’s cost of running the booking platform. That was a new one! Beware!
2
Judith
19 Oct 2025
·
Stayed 2 nights
The first room they gave us was filthy, the bathroom in a disgusting state. The next room was missing soap, towels, tissues, & the phone was broken. The toilet pedestal was not firmly anchored into the floor, it was dangerous to sit on.The staff appeared confused by our requests for better service. We explained the problems several times and got mostly incomprehension (this was not due to a language problem). We left for our meeting and on our return there was a dirty rubber glove in the bathroom but not change in the situation. Attempts to get access to the manager were unsuccessful. I would recommend that no one stay at this place.
The first room they gave us was filthy, the bathroom in a disgusting state. The next room was missing soap, towels, tissues, & the phone was broken. The toilet pedestal was not firmly anchored into the floor, it was dangerous to sit on.The staff appeared confused by our requests for better service. We explained the problems several times and got mostly incomprehension (this was not due to a language problem). We left for our meeting and on our return there was a dirty rubber glove in the bathroom but not change in the situation. Attempts to get access to the manager were unsuccessful. I would recommend that no one stay at this place.
2
Elizabeth
20 Feb 2024
·
Stayed 1 night
The first room we were given was filthy. Asked for a second room and that was filthy, too. Trash and tissues on floor, food on the rug, stained bedding, dirty bathroom, etc. No towels in the room, and none were made available until 10:20 a.m. the NEXT day. No towels for pool, either. And there was NO shower curtain! I had to ask for one at the front desk! Hallway full of trash and cleaning rags scattered about. Didn’t see food for continental breakfast- must have missed it, even though we were down there early. We should have left and gone somewhere else, but we had to get to a tournament, and this is where teammates were staying.
The first room we were given was filthy. Asked for a second room and that was filthy, too. Trash and tissues on floor, food on the rug, stained bedding, dirty bathroom, etc. No towels in the room, and none were made available until 10:20 a.m. the NEXT day. No towels for pool, either. And there was NO shower curtain! I had to ask for one at the front desk! Hallway full of trash and cleaning rags scattered about. Didn’t see food for continental breakfast- must have missed it, even though we were down there early. We should have left and gone somewhere else, but we had to get to a tournament, and this is where teammates were staying.
2
Tyler
22 Dec 2024
·
Stayed 1 night
Checked in completely fine. Dropped bags off and went out. Came back to watch tv and be in the room. Room was completely dirty and tv was broken. Someone before punched it looked like. Garbage and trash on floor not vacuumed at all. Finally after arguing got a new room. The tvs worked but trash and dirty on the floor still. Sink didn’t drain, shower water was cold. Just a terrible experience. Do not book here
Checked in completely fine. Dropped bags off and went out. Came back to watch tv and be in the room. Room was completely dirty and tv was broken. Someone before punched it looked like. Garbage and trash on floor not vacuumed at all. Finally after arguing got a new room. The tvs worked but trash and dirty on the floor still. Sink didn’t drain, shower water was cold. Just a terrible experience. Do not book here
4
julie
14 Sept 2025
·
Stayed 3 nights
It really could be a lot cleaner.
It really could be a lot cleaner.
4
Hannah
21 Jun 2025
·
Stayed 2 nights
Checked into the hotel and our room was not clean at all. Hair in the tub, bed and floors, dirt all over the floors.
Checked into the hotel and our room was not clean at all. Hair in the tub, bed and floors, dirt all over the floors.
6
Michael
21 Jul 2025
·
Stayed 1 night
The hotel room was decent however, the bedding was dirty, and when asked to replace our comforter, we were told it could not be brought up to us because made service was not running, even though there was a maid cart sitting in the middle of the hallway down from my room. And when went down to collect a new comforter and intern they did not have any and could only provide a blanket, and the continental breakfast was lacking very small and very few options. Staff was friendly and pool area was clean, which was a bonus.
The hotel room was decent however, the bedding was dirty, and when asked to replace our comforter, we were told it could not be brought up to us because made service was not running, even though there was a maid cart sitting in the middle of the hallway down from my room. And when went down to collect a new comforter and intern they did not have any and could only provide a blanket, and the continental breakfast was lacking very small and very few options. Staff was friendly and pool area was clean, which was a bonus.
4
Catherine
4 Jul 2025
·
Stayed 1 night
If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.
If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and some beds comfortable, but decor feels dated and odors or smoke smells are reported; noise travels and Wi-Fi can be unreliable.
Related guest reviews
2
JoAnn
31 Dec 2025
·
Stayed 2 nights
Rooms are okay but the hotel has no smoking and smells like pot very bad. Breakfast was good. I’ve machine was out.
Rooms are okay but the hotel has no smoking and smells like pot very bad. Breakfast was good. I’ve machine was out.
4
Robert
11 Dec 2025
·
Stayed 1 night
This was my second visit under the new name. Both times for breakfast, they served stale pastries, stale bread, no fruit and not much else. It seems like all the nice extras have been stripped out to a bare bones hotel. I will not be back.
This was my second visit under the new name. Both times for breakfast, they served stale pastries, stale bread, no fruit and not much else. It seems like all the nice extras have been stripped out to a bare bones hotel. I will not be back.
2
Jennifer
2 Feb 2025
·
Stayed 1 night
Check in was smooth Room was according to our specifications but was not very clean Hallways smelled like marijuana smoke, if this is a non smoking property, management and enforcement of that policy is very poor. Breakfast was adequate but not appetizing Lemon water in the main lobby was milky looking and clearly the fresh lemons had been left fermenting there for several days Our room’s heating and cooling system let out a loud squealing noise that was unbearable. There was no bedding available within the room for the pull out couch The pull out couch mattress was not comfortable The wifi password resulted in an error code One of the two tvs didn’t work Concerns voiced to front desk staff, alternative room requested as the squealing sound from the heat system was intolerable for sleep Only alternative room available was a king when my family needed 2 queens and the pull out. The alternative suggestion was to take the king room and we all sleep on several roll away cots within that room to accommodate our needs. Front desk said regarding the concerns, management would be in in the morning and could help us then. Mgmt did not contact us. We opted to stay in the 2 queen bed room and try to ignore the fan squealing; as the multiple cots in a king room suggestion was not helpful. After a couple hours we had to turn the unit off and sleep without heating just so we could get to sleep. The room temperature upon waking was 62 due to being unable to use the heating.
Check in was smooth Room was according to our specifications but was not very clean Hallways smelled like marijuana smoke, if this is a non smoking property, management and enforcement of that policy is very poor. Breakfast was adequate but not appetizing Lemon water in the main lobby was milky looking and clearly the fresh lemons had been left fermenting there for several days Our room’s heating and cooling system let out a loud squealing noise that was unbearable. There was no bedding available within the room for the pull out couch The pull out couch mattress was not comfortable The wifi password resulted in an error code One of the two tvs didn’t work Concerns voiced to front desk staff, alternative room requested as the squealing sound from the heat system was intolerable for sleep Only alternative room available was a king when my family needed 2 queens and the pull out. The alternative suggestion was to take the king room and we all sleep on several roll away cots within that room to accommodate our needs. Front desk said regarding the concerns, management would be in in the morning and could help us then. Mgmt did not contact us. We opted to stay in the 2 queen bed room and try to ignore the fan squealing; as the multiple cots in a king room suggestion was not helpful. After a couple hours we had to turn the unit off and sleep without heating just so we could get to sleep. The room temperature upon waking was 62 due to being unable to use the heating.
8
Linda
3 Nov 2024
·
Stayed 2 nights
The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .
The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .
4
Ryan
30 Aug 2025
·
Stayed 2 nights
Room smelled heavily of cigarette smoke. Not a good
Room smelled heavily of cigarette smoke. Not a good
8
celeste
13 Nov 2024
·
Stayed 1 night
rooms are very spacious i had the 2 queen beds with a living are nice however i noticed the need to do some deep cleaning loke moving things around gettin underneath wiping off furniture it was decent clean but if u have a eye for crumbs dust things that some may not notice u will overall 1 to 10 i will give my experience 7 sheets were @ least a 1000 count bed was decent i only stayed a night it work perfect for tmy stay
rooms are very spacious i had the 2 queen beds with a living are nice however i noticed the need to do some deep cleaning loke moving things around gettin underneath wiping off furniture it was decent clean but if u have a eye for crumbs dust things that some may not notice u will overall 1 to 10 i will give my experience 7 sheets were @ least a 1000 count bed was decent i only stayed a night it work perfect for tmy stay
6
scott
12 Jul 2025
·
Stayed 1 night
Location was great. Ample parking. Friendly staff. The bed was comfortable. The room smelled damp. The faucet in the sink was almost impossible to rinse your hands. The shower curtain kept sliding down getting water all over the floor. Carpet looked worn.
Location was great. Ample parking. Friendly staff. The bed was comfortable. The room smelled damp. The faucet in the sink was almost impossible to rinse your hands. The shower curtain kept sliding down getting water all over the floor. Carpet looked worn.
2
April
23 Feb 2026
·
Stayed 2 nights
Kids running all over the halls yelling and knocking on the doors at all hours of the night and day. It was not ideal at all there was no quiet at all.
Kids running all over the halls yelling and knocking on the doors at all hours of the night and day. It was not ideal at all there was no quiet at all.
2
Tracey
22 Oct 2024
·
Stayed 1 night
We were given a room right next to an exit door. Every time someone came in or out, the door would slam shut and shake the walls in our room. The mattress sounded like it was made of styrofoam peanuts every time we rolled over or moved. The front desk would not allow us to relocate to another room. $300 for a one night stay was a ridiculous amount to spend for a terrible night sleep in a very average hotel.
We were given a room right next to an exit door. Every time someone came in or out, the door would slam shut and shake the walls in our room. The mattress sounded like it was made of styrofoam peanuts every time we rolled over or moved. The front desk would not allow us to relocate to another room. $300 for a one night stay was a ridiculous amount to spend for a terrible night sleep in a very average hotel.
4
Charlene
18 Feb 2026
·
Stayed 1 night
I couldn’t get wifi to work for nothing. Tried calling front desk,phone didn’t work,went to front desk and rang the bell/stood there for 15 minutes no one came. Breakfast was awful. The heater was so loud I couldn’t sleep at all. Room was fine.
I couldn’t get wifi to work for nothing. Tried calling front desk,phone didn’t work,went to front desk and rang the bell/stood there for 15 minutes no one came. Breakfast was awful. The heater was so loud I couldn’t sleep at all. Room was fine.
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AI-generated summary based on recent guest reviews
Service
Feedback on staff is mixed: several guests found the team friendly and accommodating, while others report slow or disorganized check-in, unreturned calls, and difficulty getting towels or manager assistance.
Related guest reviews
2
Max
24 Aug 2024
·
Stayed 2 nights
I would not recommend this hotel to anyone, not even my worse enemy! We arrived at 12pm and the lady at the front desk was rude from the start. She didn’t greet my family or I when we walked in. The lady told me that there were no room available at that time and that check in was at 3pm. She then proceeded to say that if I pay $30, she’ll give me a room. I paid the $30 because I needed a room. When my family and I walked in the room we noticed how the bathroom had dirty towels hanging on the shower curtain. We noticed there was no bath towels and when we asked for bath towels they told me they ran out of bath towels and they gave us pool towels instead. The room was cold and when we turned on the heater a bad smell came out of the vent. The floors were disgusting, all of our socks were filthy! We had to throw away our socks. I suggest if you decide to stay at this hotel, you should bring your own swifter mop! I would never return to this hotel again!
I would not recommend this hotel to anyone, not even my worse enemy! We arrived at 12pm and the lady at the front desk was rude from the start. She didn’t greet my family or I when we walked in. The lady told me that there were no room available at that time and that check in was at 3pm. She then proceeded to say that if I pay $30, she’ll give me a room. I paid the $30 because I needed a room. When my family and I walked in the room we noticed how the bathroom had dirty towels hanging on the shower curtain. We noticed there was no bath towels and when we asked for bath towels they told me they ran out of bath towels and they gave us pool towels instead. The room was cold and when we turned on the heater a bad smell came out of the vent. The floors were disgusting, all of our socks were filthy! We had to throw away our socks. I suggest if you decide to stay at this hotel, you should bring your own swifter mop! I would never return to this hotel again!
10
Laura
28 Dec 2024
·
Stayed 1 night
Stayed here during trip both to and from Ohio for Christmas week and it is very convenient off the interstate, reasonably priced, clean and breakfast included which is helpful on a long trip. Staff was helpful and greatly appreciated their efforts…especially Melissa who clearly goes above and beyond for travelers!! Accidentally left my computer there on our way to Ohio —-staff contacted us as soon as they realized and returned it safely to me in our way back through!
Stayed here during trip both to and from Ohio for Christmas week and it is very convenient off the interstate, reasonably priced, clean and breakfast included which is helpful on a long trip. Staff was helpful and greatly appreciated their efforts…especially Melissa who clearly goes above and beyond for travelers!! Accidentally left my computer there on our way to Ohio —-staff contacted us as soon as they realized and returned it safely to me in our way back through!
8
john
7 Jun 2025
·
Stayed 1 night
The hotel was clean with facilities well maintained. The customer service was phenomenal from check in to extra towels. It was an overall enjoyable stay!
The hotel was clean with facilities well maintained. The customer service was phenomenal from check in to extra towels. It was an overall enjoyable stay!
6
David
20 Jul 2025
·
Stayed 1 night
There were several things that just took away from our stay. At check-in, the clerk kept telling me there was no membership associated with my email so I opened my email and showed him my email and membership number. At checkout, I was told to leave our room key in the clear plastic box and that she (the clerk) would email me my receipt. That was 8 hours ago.
There were several things that just took away from our stay. At check-in, the clerk kept telling me there was no membership associated with my email so I opened my email and showed him my email and membership number. At checkout, I was told to leave our room key in the clear plastic box and that she (the clerk) would email me my receipt. That was 8 hours ago.
8
SHAWN
6 Dec 2025
·
Stayed 2 nights
Room was great. oddly enough, it was the exact same room we had last month. Staff were friendly and helpful
Room was great. oddly enough, it was the exact same room we had last month. Staff were friendly and helpful
2
Christian
11 Aug 2025
·
Stayed 1 night
Check in was at 3, wasn’t able to get into room until 4 due to improper staffing and room not being clean
Check in was at 3, wasn’t able to get into room until 4 due to improper staffing and room not being clean
4
Mackenzie
8 Feb 2026
·
Stayed 2 nights
We asked numerous times for towels, their response was we dont have any. We had no conditioner in our room and asked for some. Someone kept calling our room numerous times throughout the night. I was not impressed at all.
We asked numerous times for towels, their response was we dont have any. We had no conditioner in our room and asked for some. Someone kept calling our room numerous times throughout the night. I was not impressed at all.
8
Laura
21 Dec 2024
·
Stayed 1 night
Easy on off interstate quick check-in, very comfortable and clean and budget friendly! The woman who was working the kitchen and helping out at the desk is a real asset To this hotel… She is pleasant and goes out of her way to assist … Should’ve gotten her name as she deserves a commendation
Easy on off interstate quick check-in, very comfortable and clean and budget friendly! The woman who was working the kitchen and helping out at the desk is a real asset To this hotel… She is pleasant and goes out of her way to assist … Should’ve gotten her name as she deserves a commendation
2
Tania
25 Sept 2024
·
Stayed 1 night
We (four of us, two rooms) arrived at 3:30pm. Ours rooms were supposed to be ready for 3:00pm. Us as well as other guests didn't get rooms untl 4:45pm. During this entire time including the intial greeting by the front desk we had horrible customer service with no communication as to what was going on or when our room would be ready. In fact she just complained to us about how she was frustrated with the situation too. We finally get one of the two rooms and it was still dirty. Things on the floor, clearly not swepted or mopped, toilet not properly flushed, bed poorly made, toothpaste in sink and dirty towel hung up over shower. We had house keeping come back in to clean it. It took another half hour until our other room was ready. They made me do paperwork twice for these two separate rooms. When i asked to know the manager schedule for the next day i was told she didn't know and was not allowed to give out that information and was rude during this conversation. We got back to the hotel room late at 2am only to find that my bed was soaking wet! They had put wet, not damp, but wet bedding on my bed when they made it. There was no one at the front desk at this time to help/talk too. Besides the wetness had soaked into the mattress already anyways. There is no way that staff didnt know those sheets were wet when they were put on the bed. There was no shampoo or conditioner in either room. When we checked out there was once again no one at the front desk to talk to.
We (four of us, two rooms) arrived at 3:30pm. Ours rooms were supposed to be ready for 3:00pm. Us as well as other guests didn't get rooms untl 4:45pm. During this entire time including the intial greeting by the front desk we had horrible customer service with no communication as to what was going on or when our room would be ready. In fact she just complained to us about how she was frustrated with the situation too. We finally get one of the two rooms and it was still dirty. Things on the floor, clearly not swepted or mopped, toilet not properly flushed, bed poorly made, toothpaste in sink and dirty towel hung up over shower. We had house keeping come back in to clean it. It took another half hour until our other room was ready. They made me do paperwork twice for these two separate rooms. When i asked to know the manager schedule for the next day i was told she didn't know and was not allowed to give out that information and was rude during this conversation. We got back to the hotel room late at 2am only to find that my bed was soaking wet! They had put wet, not damp, but wet bedding on my bed when they made it. There was no one at the front desk at this time to help/talk too. Besides the wetness had soaked into the mattress already anyways. There is no way that staff didnt know those sheets were wet when they were put on the bed. There was no shampoo or conditioner in either room. When we checked out there was once again no one at the front desk to talk to.
4
Charlene
18 Feb 2026
·
Stayed 1 night
I couldn’t get wifi to work for nothing. Tried calling front desk,phone didn’t work,went to front desk and rang the bell/stood there for 15 minutes no one came. Breakfast was awful. The heater was so loud I couldn’t sleep at all. Room was fine.
I couldn’t get wifi to work for nothing. Tried calling front desk,phone didn’t work,went to front desk and rang the bell/stood there for 15 minutes no one came. Breakfast was awful. The heater was so loud I couldn’t sleep at all. Room was fine.
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AI-generated summary based on recent guest reviews
Location
Convenient just off the Thruway/I-90 and near Lockheed Martin and Destiny Mall; parking is easy. The immediate area lacks charm and amenities, but works well for stopovers.
Related guest reviews
10
Lisa
20 Jul 2025
·
Stayed 2 nights
We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.
We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.
10
Carol
28 Dec 2024
·
Stayed 1 night
Easy on and off from the thruway
Easy on and off from the thruway
8
Natalia
15 May 2024
·
Stayed 1 night
Good location, pool in the hotel, big parking.
Good location, pool in the hotel, big parking.
10
Megan
24 Jun 2024
·
Stayed 1 night
Great quick pit stop off 90 on a long road trip.
Great quick pit stop off 90 on a long road trip.
8
Dennie
25 Aug 2024
·
Stayed 1 night
BW Liverpool was a good hotel for the price. It was clean, the service was good, and the included breakfast was good. We were close to I-90 so getting back on the highway was quick and easy. We would stay there again when passing through the area.
BW Liverpool was a good hotel for the price. It was clean, the service was good, and the included breakfast was good. We were close to I-90 so getting back on the highway was quick and easy. We would stay there again when passing through the area.
8
Linda
3 Nov 2024
·
Stayed 2 nights
The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .
The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .
10
Michael
24 Apr 2025
·
Stayed 1 night
Convenient parking and location
Convenient parking and location
8
Michael
3 Sept 2024
·
Stayed 1 night
Convenient to the NY Thruway, has semi truck parking.
Convenient to the NY Thruway, has semi truck parking.
8
Joshua
4 Nov 2025
·
Stayed 2 nights
Everything was great! Location made getting around town a breeze.
Everything was great! Location made getting around town a breeze.
4
Joseph
28 Jul 2025
·
Stayed 1 night
Overall - bad experience. The property sits adjacent to a Lockheed Martin parking lot. There is a retention pond at the front of the property, along with a grassy area that appears to be mowed. The pond is covered in algae and is not pleasant. The building is low-slung, with two floors, and the carpets and rooms are not clean. There are very few outlets, so it's hard to plug in your devices. The lunchroom at the front is drab. I did not get a look at the pool or the meals they served. One of the mattresses appeared to have an extensive wet stain along the bottom. Both matresses were old and sunk in the middle and leaned to one side.
Overall - bad experience. The property sits adjacent to a Lockheed Martin parking lot. There is a retention pond at the front of the property, along with a grassy area that appears to be mowed. The pond is covered in algae and is not pleasant. The building is low-slung, with two floors, and the carpets and rooms are not clean. There are very few outlets, so it's hard to plug in your devices. The lunchroom at the front is drab. I did not get a look at the pool or the meals they served. One of the mattresses appeared to have an extensive wet stain along the bottom. Both matresses were old and sunk in the middle and leaned to one side.
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AI-generated summary based on recent guest reviews
Dining
Breakfast quality is inconsistent: multiple reports cite limited selection, stale items, and machines down or items running out early, though a few guests enjoyed it.
Related guest reviews
4
Robert
11 Dec 2025
·
Stayed 1 night
This was my second visit under the new name. Both times for breakfast, they served stale pastries, stale bread, no fruit and not much else. It seems like all the nice extras have been stripped out to a bare bones hotel. I will not be back.
This was my second visit under the new name. Both times for breakfast, they served stale pastries, stale bread, no fruit and not much else. It seems like all the nice extras have been stripped out to a bare bones hotel. I will not be back.
4
Andrew
13 May 2025
·
Stayed 3 nights
Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.
Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.
10
Scott
15 Oct 2025
·
Stayed 1 night
Breakfast was delicious, service was excellent. Room,pool,and hot tub clean. Would stay here again
Breakfast was delicious, service was excellent. Room,pool,and hot tub clean. Would stay here again
4
Giovana
21 Aug 2025
·
Stayed 2 nights
Please stop the breakfast. This is a cause of frustration for the guests. The quality is so poor that you are making a disfavor to yourself and us by continue to offer it. Keep your dignity and discontinue! The coffee was cold, everything was off brand and seriously not worth the trouble
Please stop the breakfast. This is a cause of frustration for the guests. The quality is so poor that you are making a disfavor to yourself and us by continue to offer it. Keep your dignity and discontinue! The coffee was cold, everything was off brand and seriously not worth the trouble
8
Christine
25 Oct 2025
·
Stayed 2 nights
Room and breakfast were nice
Room and breakfast were nice
10
Joshua
19 Aug 2025
·
Stayed 1 night
Looks a little ominous when you're pulling up, but that's just because the security around Lockheed Martin right next door. Hotel itself is nice. Breakfast was pretty good for the price, other than the pancake machine not working well.
Looks a little ominous when you're pulling up, but that's just because the security around Lockheed Martin right next door. Hotel itself is nice. Breakfast was pretty good for the price, other than the pancake machine not working well.
2
Danica
26 Dec 2024
·
Stayed 2 nights
Cold water in the hot tub and the shower, broken breakfast (yogurt & juice machine broken). Nice staff tho! The breakfast attendant was exceptionally sweet. She needs a promotion and a raise.
Cold water in the hot tub and the shower, broken breakfast (yogurt & juice machine broken). Nice staff tho! The breakfast attendant was exceptionally sweet. She needs a promotion and a raise.
10
Jennifer
17 Nov 2025
·
Stayed 1 night
We really enjoyed our stay the only down side was that it was a holiday and I didn’t realize that breakfast was over at 9:00. It was technically a weekday. They did let us have yogurt, apples and coffee.
We really enjoyed our stay the only down side was that it was a holiday and I didn’t realize that breakfast was over at 9:00. It was technically a weekday. They did let us have yogurt, apples and coffee.
4
daniela
17 Aug 2024
·
Stayed 1 night
Upon arrival at night, nothing was restocked at the drink station. So no hot water, no hot cocoa for the kids, no hot coffee. In the morning the breakfast was horrible. There was a woman restocking plates and then just left the area and there were no cups, no bowls, no food, no coffee, no juice, just didn't care at all. Then teh same lady went to the front desk with ornage long braids and just stood there talking to the front desk lady while everyone in the breakfast area was trying to figure out where the food and plates and cups were. Again, nothing was restocked, nothing was put out. Once the food and coffee ran out the hotel and the lady didn't care again. Will not stay here since I decided to pay extra to get some breakfast n before our 10 hour trip back home. Very lazy service. When we returned our key to the front desk the lady didn't even care and had a crap attitude about it. Very crappy service and employees. If we were to ask for anything I'm sure we would've not received it at all. The worst experience at a Best Western Hotel ever.
Upon arrival at night, nothing was restocked at the drink station. So no hot water, no hot cocoa for the kids, no hot coffee. In the morning the breakfast was horrible. There was a woman restocking plates and then just left the area and there were no cups, no bowls, no food, no coffee, no juice, just didn't care at all. Then teh same lady went to the front desk with ornage long braids and just stood there talking to the front desk lady while everyone in the breakfast area was trying to figure out where the food and plates and cups were. Again, nothing was restocked, nothing was put out. Once the food and coffee ran out the hotel and the lady didn't care again. Will not stay here since I decided to pay extra to get some breakfast n before our 10 hour trip back home. Very lazy service. When we returned our key to the front desk the lady didn't even care and had a crap attitude about it. Very crappy service and employees. If we were to ask for anything I'm sure we would've not received it at all. The worst experience at a Best Western Hotel ever.
6
Colleen M
3 Aug 2025
·
Stayed 2 nights
The floor in our room was filthy. Probably hasn't been cleaned in quite some time. We had a 2 queen suite as we made the reservation for 2 adults and children. There were 2 towels to use. Breakfast was interesting. The coffee tasted like water, the pancake machine didn't work. No toaster. Juice machine didn't work. Tje staff did try to no avail to fix things.
The floor in our room was filthy. Probably hasn't been cleaned in quite some time. We had a 2 queen suite as we made the reservation for 2 adults and children. There were 2 towels to use. Breakfast was interesting. The coffee tasted like water, the pancake machine didn't work. No toaster. Juice machine didn't work. Tje staff did try to no avail to fix things.
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AI-generated summary based on recent guest reviews
10
JAMES
3 weeks ago
·
Stayed 1 night
Great service ………………………….
Great service ………………………….
10
Eric
3 weeks ago
·
Stayed 1 night
Awesome for the price. Good breakfest!
Awesome for the price. Good breakfest!
10
Raza
3 weeks ago
·
Stayed 1 night
Great Location & friendly staff. Great breakfast
Great Location & friendly staff. Great breakfast
6
Warren
4 weeks ago
·
Stayed 2 nights
The staff were very responsive during the breakfast requests. But you had to ask. Which meant ringing a bell. The room was clean the bedding was clean however the floors and under the sink in bathroom had seen better brooms. The toilet didn’t like to completely flush and was very loud. The hallway was dirty. The windows n doors were dirty.The ice maker on 2nd floor was broken. I would look elsewhere next time.
The staff were very responsive during the breakfast requests. But you had to ask. Which meant ringing a bell. The room was clean the bedding was clean however the floors and under the sink in bathroom had seen better brooms. The toilet didn’t like to completely flush and was very loud. The hallway was dirty. The windows n doors were dirty.The ice maker on 2nd floor was broken. I would look elsewhere next time.
10
ashley
4 weeks ago
·
Stayed 2 nights
Very relaxing quiet place
Very relaxing quiet place
Property policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Syracuse Grand
Is parking available at the property?
Free self-parking is available on-site, including covered, uncovered, and secured options. No reservation is required.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a maximum fee of USD 20 per pet, per day, and a maximum charge of USD 100 per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property has Braille or raised signage, but it is not wheelchair accessible. Specific accessibility features for public areas and rooms are not detailed.
What is the location of the property in relation to key landmarks?
Located in Liverpool, the property is within a 10-minute drive of Destiny USA and Armory Square. It is approximately 5.3 miles from Landmark Theatre and 5.9 miles from The Oncenter.
Does the property have a swimming pool?
Yes, there is an indoor pool available for guests.
What are the policies for guests staying with children?
Up to 4 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of USD 15 per night, and rollaway beds are available for a fee of USD 25 per night. Advance request or confirmation is required for both.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 104.00000171089172USD
- 2026-11-01: 101.96473490905761USD
- 2026-11-02: 95.99999632110595USD
- 2026-11-03: 95.99999632110595USD
- 2026-11-04: 96.59070603294373USD
- 2026-11-05: 96.59070603294373USD
- 2026-11-06: 103.01703778266906USD
- 2026-11-07: 126.25241157569886USD
- 2026-11-08: 100.00000328826904USD
- 2026-11-09: 96.59070603294373USD
- 2026-11-10: 95.87522039756774USD
- 2026-11-11: 96.59070603294373USD
- 2026-11-12: 96.59070603294373USD
- 2026-11-13: 107.20137611999512USD
- 2026-11-14: 103.03008529586792USD
- 2026-11-15: 100.00000328826904USD
- 2026-11-16: 97.48941224822998USD
- 2026-11-17: 98.73716293907165USD
- 2026-11-18: 96.59070603294373USD
- 2026-11-19: 95.87522039756774USD
- 2026-11-20: 97.23540869560242USD
- 2026-11-21: 102.31459966049195USD
- 2026-11-22: 100.00000328826904USD
- 2026-11-23: 98.72285937843323USD
- 2026-11-24: 97.48941224822998USD
- 2026-11-25: 98.35795623588562USD
- 2026-11-26: 95.87522039756774USD
- 2026-11-27: 97.67084701919556USD
- 2026-11-28: 102.31459966049195USD
- 2026-11-29: 102.31920516777039USD
- 2026-11-30: 99.00905021476746USD
- 2026-12-01: 97.63531882019043USD
- 2026-12-02: 95.62479700736999USD
- 2026-12-03: 95.62479700736999USD
- 2026-12-04: 95.62479700736999USD
- 2026-12-05: 130.39000273246765USD
- 2026-12-06: 117.2896500957489USD
- 2026-12-07: 95.62479700736999USD
- 2026-12-08: NO DATA
- 2026-12-09: 98.0288376285553USD
- 2026-12-10: 96.13279556808472USD
- 2026-12-11: 117.30528660469055USD
- 2026-12-12: 105.02111701202392USD
- 2026-12-13: NO DATA
- 2026-12-14: 96.6694097946167USD
- 2026-12-15: 99.00905021476746USD
- 2026-12-16: NO DATA
- 2026-12-17: 95.62479700736999USD
- 2026-12-18: 117.30528660469055USD
- 2026-12-19: 141.62999530944825USD
- 2026-12-20: 100.1592051651001USD
- 2026-12-21: 100.52039997711182USD
- 2026-12-22: NO DATA
- 2026-12-23: 97.15650840950012USD
- 2026-12-24: NO DATA
- 2026-12-25: 99.00905021476746USD
- 2026-12-26: 141.62999530944825USD
- 2026-12-27: 100.11892620162963USD
- 2026-12-28: 100.1592051651001USD
- 2026-12-29: NO DATA
- 2026-12-30: 96.47790955505371USD
- 2026-12-31: 99.33817736663818USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 5:00 AM. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Pet fee: USD 25 per pet, per day (maximum USD 100 per stay)
- Service animals are exempt from fees
- Early check-in fee: USD 30 (subject to availability)
- Late check-in fee: USD 30 for check-in between 1:00 AM and 3:00 AM
- Late check-out fee: USD 30 (subject to availability)
- Crib (infant bed) fee: USD 15.0 per night
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Services
Business centre
Housekeeping
Banquet facilities
ATM/Cash machine
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Pool indoor
Fitness Center (nearby)
General
Non-smoking rooms
Hot tub/Jacuzzi
Vending machines
Family room
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi