Big Country Hotel & Suites, SureStay Collection by BW
US$157
/ night
Avg. for October
Prices for Big Country Hotel & Suites, SureStay Collection by BW
Select dates to see prices and availability
US$157
/ night
Avg. for October
Monthly average prices
Nightly prices at Big Country Hotel & Suites, SureStay Collection by BW average US$144 in the cheapest month (January) and US$212 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$144 |
| February | US$156 |
| March | US$191 |
| April | US$186 |
| May | US$209 |
| June | US$212 |
| July | US$197 |
| August | US$175 |
| September | US$193 |
| October | US$157 |
| November | US$153 |
| December | US$156 |
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Oct · US$157
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Most expensive: June (~US$212)
Cheapest: January (~US$144)
About this property
Make use of convenient amenities such as complimentary wireless internet access, barbecue grills, and a banquet hall.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, barbecue grills, and a banquet hall.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Abilene? This hotel has 904 square feet (84 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 66 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include desks and irons/ironing boards, and housekeeping is provided daily.
Location
Located in Abilene (Park Central Area), Big Country Hotel & Suites, SureStay Collection by BW is within a 5-minute drive of Cinemark Century Abilene 12 and Mall of Abilene. This hotel is 2.2 mi (3.5 km) from Wildflower Day Spa and 2.4 mi (3.9 km) from McMurry University.
What's nearby
Cinemark Century Abilene 12(1 Miles)
Mall of Abilene(1.3 Miles)
Wildflower Day Spa(2.2 Miles)
McMurry University(2.4 Miles)
Amy Graves Ryan Little Theatre(2.8 Miles)
The Winery at Willow Creek(3.1 Miles)
Rose Park Tennis Center(3.2 Miles)
Abilene Regional Medical Center(3.7 Miles)
Dyess Air Force Base(4.3 Miles)
Prime Time Family Entertainment Center(4.5 Miles)
Wylie Little League Baseball Fields(4.7 Miles)
National Center for Children's Illustrated Literature(4.9 Miles)
12th Armored Division Memorial Museum(4.9 Miles)
Grace Museum(4.9 Miles)
Center for Contemporary Arts(5.1 Miles)
The preferred airport for Big Country Hotel & Suites, SureStay Collection by BW is Abilene, TX (ABI-Abilene Regional)(9.7 Miles)
Parking
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Luggage storage
Location
3010 CatClaw Drive, Abilene, Texas, United States of America
Cinemark Century Abilene 12 (1 Miles)
Mall of Abilene (1.3 Miles)
Wildflower Day Spa (2.2 Miles)
McMurry University (2.4 Miles)
Amy Graves Ryan Little Theatre (2.8 Miles)
The Winery at Willow Creek (3.1 Miles)
Room options
5
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower;With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
6
Family Suite, Multiple Beds, Refrigerator & Microwave (Larger Room)
Room details
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Suite, 1 King Bed, Jetted Tub (With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 1 King Bed, Kitchenette (Dining Table;With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
9
Suite, 1 King Bed, Refrigerator & Microwithave (Dining Table;Larger Room;With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed (With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed, Jetted Tub (Dining Table;With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Big Country Hotel & Suites, SureStay Collection by BW
7.8
Good
Based on 1,003 verified reviews
Who stays here?
Business
40%
Couple
17%
Family
25%
Group
5%
Solo
10%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews, Big Country Hotel & Suites, SureStay Collection by BW earns praise for clean, comfortable rooms and friendly staff, while ongoing renovations and intermittent Wi‑Fi or maintenance issues detract from some stays.
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What guests think
Across many reviews, Big Country Hotel & Suites, SureStay Collection by BW earns praise for clean, comfortable rooms and friendly staff, while ongoing renovations and intermittent Wi‑Fi or maintenance issues detract from some stays.
Several amenities are unavailable: the outdoor pool has been filled in, the fitness room and guest laundry are often closed, ice machines frequently fail, and elevators occasionally go down. Breakfast is frequently unavailable or very basic and can run out, though a few stays noted it had resumed with limited options. Rooms often feature updated decor and very comfortable beds, but some visitors encountered sticking doors, weak TV audio or signal, or musty odors. Expect a simple stay with limited amenities while renovations continue.
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AI-generated summary based on recent guest reviews
Facilities
Renovations have closed or removed several amenities: the outdoor pool is filled in, the fitness room and guest laundry are often unavailable, and ice machines are frequently down. Multiple reviews also mention periodic elevator outages.
Related guest reviews
6
John
2 Jul 2025
·
Stayed 4 nights
Laundry, patio, pool, and gym were all closed with no opening date posted. My unit had a broken window on the ground floor. Renovations were tasteful and the kitchen was in working order. Kitchen had NO utensils, plates, pots/pans, etc. If you are looking for a basic hotel and are not going to use the amenities, this is a good location with great staff.
Laundry, patio, pool, and gym were all closed with no opening date posted. My unit had a broken window on the ground floor. Renovations were tasteful and the kitchen was in working order. Kitchen had NO utensils, plates, pots/pans, etc. If you are looking for a basic hotel and are not going to use the amenities, this is a good location with great staff.
8
Bryce
26 Dec 2024
·
Stayed 4 nights
The rooms and hotel itself are clean, beds were comfortable, staff friendly, and the price was right. There are lots of restaurant options nearby which was on of the reasons I selected this hotel. This is a budget hotel, so don't expect lots of extras. There is no longer an exercise room and the pool has been filled in. So disregard old photos showing those amenities.
The rooms and hotel itself are clean, beds were comfortable, staff friendly, and the price was right. There are lots of restaurant options nearby which was on of the reasons I selected this hotel. This is a budget hotel, so don't expect lots of extras. There is no longer an exercise room and the pool has been filled in. So disregard old photos showing those amenities.
8
Felina
31 May 2025
·
Stayed 3 nights
It's a really nice place to stay. The only negative thing is that the elevator breaks down weekly.
It's a really nice place to stay. The only negative thing is that the elevator breaks down weekly.
8
Myrl
7 Aug 2025
·
Stayed 1 night
Only issue was none of the ice machines were working.
Only issue was none of the ice machines were working.
6
Peter
15 Aug 2025
·
Stayed 3 nights
Nice clean place for the price but no working laundry or ice machines
Nice clean place for the price but no working laundry or ice machines
6
Cindy
22 May 2025
·
Stayed 1 night
Not as advertised. No pool, no soap in room, no laundry facilities, no hairdryers.
Not as advertised. No pool, no soap in room, no laundry facilities, no hairdryers.
6
David
3 Aug 2025
·
Stayed 2 nights
Pool was filled in, all ice machines were taken out of service, no laundry service, exercise room was shut down, etc.
Pool was filled in, all ice machines were taken out of service, no laundry service, exercise room was shut down, etc.
6
Chris
10 Sept 2025
·
Stayed 2 nights
Laundry and ice machines didn’t work in the entire hotel. Wanted to check in 30 minutes early, figured I would ask but was told no because I would have to be charged extra. Ok cool, I understand. Checked in later and a worker told me that what the real deal was the previous lady just didn’t want to check us in because she was about to leave for her other job. The new lady said she would have done it but she wasn’t checked in and didn’t want to unless she was paid for it. I could have gone without knowing all of that. When we were checking out, the same lady who actually checked is in was complaining about how her replacement hasn’t come in yet. Again, I understand, but do I really need to know that? Found bugs in the tub/shower, loose tile on the bathroom floor. Beds were comfy though, and so were the pillows
Laundry and ice machines didn’t work in the entire hotel. Wanted to check in 30 minutes early, figured I would ask but was told no because I would have to be charged extra. Ok cool, I understand. Checked in later and a worker told me that what the real deal was the previous lady just didn’t want to check us in because she was about to leave for her other job. The new lady said she would have done it but she wasn’t checked in and didn’t want to unless she was paid for it. I could have gone without knowing all of that. When we were checking out, the same lady who actually checked is in was complaining about how her replacement hasn’t come in yet. Again, I understand, but do I really need to know that? Found bugs in the tub/shower, loose tile on the bathroom floor. Beds were comfy though, and so were the pillows
8
Cortney
8 Sept 2024
·
Stayed 2 nights
We stayed here bc the pictures online showed it had a nicer pool. There is NO pool
We stayed here bc the pictures online showed it had a nicer pool. There is NO pool
6
Tanya
13 May 2025
·
Stayed 2 nights
The bed was super comfortable & the staff were very nice too. Sadly though I could hear the shower in the next room and certain louder cars driving by at night as well. The black out curtain shade didn't do its job really well. Its been remodeled which is nice but the paint job was not professional. Sadly the pool is filled in and the fitness center was closed. Overall is was okay.
The bed was super comfortable & the staff were very nice too. Sadly though I could hear the shower in the next room and certain louder cars driving by at night as well. The black out curtain shade didn't do its job really well. Its been remodeled which is nice but the paint job was not professional. Sadly the pool is filled in and the fitness center was closed. Overall is was okay.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms clean, but feedback is inconsistent. Repeated reports cite musty odors, dirty bathrooms, stained carpets or linens, and occasional bugs.
Related guest reviews
8
karen
7 Jun 2025
·
Stayed 1 night
The room was clean. The staff were wonderful. Would stay here again.
The room was clean. The staff were wonderful. Would stay here again.
2
Tammy
30 Jul 2025
·
Stayed 1 night
The room reeked of mold and mildew. Everyone woke up with headaches and congestion. The breakfast was very poor. We ate a 7:00 and barely anything left and no sign of refilling. Eggs were rubbery. No water for guests.
The room reeked of mold and mildew. Everyone woke up with headaches and congestion. The breakfast was very poor. We ate a 7:00 and barely anything left and no sign of refilling. Eggs were rubbery. No water for guests.
2
Jaime
31 Jul 2025
·
Stayed 17 nights
Dirty
Dirty
2
Mark
10 Mar 2025
·
Stayed 1 night
The beds were fine and the staff at the front desk was nice and friendly. However, the cleanliness was lacking. There was a dirty sock beside one of the beds. There was nail polish on the closet door. Paint was peeling in several places. The worst part was that one of the pillows had something orange all over it. It actually looked like blood. So we started looking at all the linens, and one of the comforters had a red stain on it. We called the front desk, and she replaced everything, but it still just felt gross to know that the cleaning staff was that negligent.
The beds were fine and the staff at the front desk was nice and friendly. However, the cleanliness was lacking. There was a dirty sock beside one of the beds. There was nail polish on the closet door. Paint was peeling in several places. The worst part was that one of the pillows had something orange all over it. It actually looked like blood. So we started looking at all the linens, and one of the comforters had a red stain on it. We called the front desk, and she replaced everything, but it still just felt gross to know that the cleaning staff was that negligent.
4
Lance
4 Aug 2025
·
Stayed 1 night
Bathroom was dirty and hair all over. Air conditioner was not good.
Bathroom was dirty and hair all over. Air conditioner was not good.
10
Daniel
23 May 2025
·
Stayed 6 nights
Very clean room, matress ate good.
Very clean room, matress ate good.
4
Gina
4 May 2024
·
Stayed 1 night
The pool is filled in with concrete. The countertops and the door in the bathroom are coming apart. All the lights and outlets do work, but the housekeeping clearly did not pay attention to detail cleaning the room. There were hairballs everywhere, a dirty comb on the floor, and the shower had not been cleaned. We also found a couple bugs (not beg bugs) on the bed. They advertised free breakfast, but did not actually offer any breakfast besides coffee.
The pool is filled in with concrete. The countertops and the door in the bathroom are coming apart. All the lights and outlets do work, but the housekeeping clearly did not pay attention to detail cleaning the room. There were hairballs everywhere, a dirty comb on the floor, and the shower had not been cleaned. We also found a couple bugs (not beg bugs) on the bed. They advertised free breakfast, but did not actually offer any breakfast besides coffee.
10
Richard
8 Apr 2024
·
Stayed 1 night
Clean, comfortable and updated.
Clean, comfortable and updated.
4
Juan
31 Aug 2025
·
Stayed 4 nights
They don’t have working washing machines nor ice machines. The housekeeping was not good, Doors don’t close all the way Elevators smell horrible
They don’t have working washing machines nor ice machines. The housekeeping was not good, Doors don’t close all the way Elevators smell horrible
10
William
16 Jan 2025
·
Stayed 1 night
Nice clean comfortable hotel with good water pressure and soft towels.
Nice clean comfortable hotel with good water pressure and soft towels.
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AI-generated summary based on recent guest reviews
Rooms
Rooms often feel updated with very comfortable beds. However, recurring issues include unreliable Wi‑Fi, sticking or insecure doors, AC leaks, weak TV audio or signal, and other maintenance problems.
Related guest reviews
6
Jon-Michael
13 Sept 2025
·
Stayed 1 night
Issues were no WiFi, no washer and dryer, room didn’t get cold. Plus side. Lady at front was nice and hotel was clean
Issues were no WiFi, no washer and dryer, room didn’t get cold. Plus side. Lady at front was nice and hotel was clean
8
Tanner
8 Sept 2025
·
Stayed 2 nights
Overall the appearance was nice but numerous carpet stains noticeable throughout the hallways and room. The beds had fresh clean linens, and there were multiple clean towels available in the bathroom. The television remote would not change channels, it would only turn the TV on and off.
Overall the appearance was nice but numerous carpet stains noticeable throughout the hallways and room. The beds had fresh clean linens, and there were multiple clean towels available in the bathroom. The television remote would not change channels, it would only turn the TV on and off.
10
Shaun
9 Jan 2025
·
Stayed 1 night
Extremely well appointment rooms. Clean and comfortable
Extremely well appointment rooms. Clean and comfortable
10
Michael
16 Jan 2025
·
Stayed 4 nights
The beds was extremely comfortable and the shower was hot and good pressure. The staff was the best part of our experience!!! Diane, William, and Kelly answered all our questions with a smile!!! They were all so welcoming. The manager that works in the morning (I’m sorry can’t remember his name) was quite lovely as well. It’s rare to find a group of people that really care about their jobs!!! Oh and the cleaning staff were amazing also!!! Very helpful and always saying good morning. The owner sure is lucky!!! If I could poach them I would!! I will be back! Thanks again!!
The beds was extremely comfortable and the shower was hot and good pressure. The staff was the best part of our experience!!! Diane, William, and Kelly answered all our questions with a smile!!! They were all so welcoming. The manager that works in the morning (I’m sorry can’t remember his name) was quite lovely as well. It’s rare to find a group of people that really care about their jobs!!! Oh and the cleaning staff were amazing also!!! Very helpful and always saying good morning. The owner sure is lucky!!! If I could poach them I would!! I will be back! Thanks again!!
8
Richard
16 Sept 2025
·
Stayed 1 night
The room was very nice, however, it needed some attention. The door jamb from the hallway to the bathroom was missing half of the floor jam. The bathroom door was screwed together because somebody had broken into it while somebody was in there. And the security device to keep the door to the room shut and protect the occupants was broken off. For an individual traveling by themselves I cannot imagine them feeling very safe in this room. Overall everything was absolutely beautiful, but I feel that attention to details needed especially in our room, 318, to make this stay an incredible one.
The room was very nice, however, it needed some attention. The door jamb from the hallway to the bathroom was missing half of the floor jam. The bathroom door was screwed together because somebody had broken into it while somebody was in there. And the security device to keep the door to the room shut and protect the occupants was broken off. For an individual traveling by themselves I cannot imagine them feeling very safe in this room. Overall everything was absolutely beautiful, but I feel that attention to details needed especially in our room, 318, to make this stay an incredible one.
6
John
20 Oct 2025
·
Stayed 2 nights
yes there was no internet
yes there was no internet
6
Katherine
2 Aug 2025
·
Stayed 1 night
Room door didn't actually shut all the way . We woke up to door open twice. Bathroom door was so crooked on hinge you had to struggle to get out of the bathroom if you shut the door . Carpet was sticky
Room door didn't actually shut all the way . We woke up to door open twice. Bathroom door was so crooked on hinge you had to struggle to get out of the bathroom if you shut the door . Carpet was sticky
4
TUAN
28 Oct 2025
·
Stayed 2 nights
No wifi
No wifi
4
Don
7 Nov 2025
·
Stayed 1 night
Room was run down and no WiFi. Not told about it. When I called to ask what was up, she told me that I signed a paper stating so. This was the make of car, license plate form you sign. I told her that was very sneaky and underhanded. Also, you could barely hear the tv on max volume. Room 303.
Room was run down and no WiFi. Not told about it. When I called to ask what was up, she told me that I signed a paper stating so. This was the make of car, license plate form you sign. I told her that was very sneaky and underhanded. Also, you could barely hear the tv on max volume. Room 303.
6
Jessica
9 Jun 2025
·
Stayed 1 night
The staff was friendly but there were a few things wrong with the property/room. The mini fridge didn’t work, the elevator didn’t work from the ground floor to go up, the A/C didn’t work past 9pm, and the carpet underneath the Ac Unit was soaked so it felt ugly to walk on
The staff was friendly but there were a few things wrong with the property/room. The mini fridge didn’t work, the elevator didn’t work from the ground floor to go up, the A/C didn’t work past 9pm, and the carpet underneath the Ac Unit was soaked so it felt ugly to walk on
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, welcoming, and helpful. Some guests reported poor communication, inflexible policies, long waits, or intrusive knocks.
Related guest reviews
10
Raven
4 May 2025
·
Stayed 1 night
Front desk clerk was super kind and friendly. Online check in made the process fast and we were in our room quickly!
Front desk clerk was super kind and friendly. Online check in made the process fast and we were in our room quickly!
10
Anthony
28 Feb 2025
·
Stayed 3 nights
Great, easy check in online. The staff was great, friendly, and helpful.
Great, easy check in online. The staff was great, friendly, and helpful.
10
Jessica
16 Apr 2024
·
Stayed 2 nights
Excellent property. Near everything. Wonderful staff.
Excellent property. Near everything. Wonderful staff.
2
Amy
19 Aug 2025
·
Stayed 3 nights
Your privacy and safety will be in jeopardy at this hotel. At 8am Saturday morning we got a knock on our door, mind you the privacy sign was up, this was our first morning there and we were tired from traveling the night before. Before I even had adequate time to open the door the door was opened from the outside by an older gentleman. He asked me if we needed anything which I thought was strange considering the time and the fact that our sign was up. I also was with my husband who is a veteran with rated combat PTSD so this was a triggering situation for him. I took my concerns to the man working the front desk and basically he told me it’s routine for them to knock on all doors regardless of the privacy signs on the doors, called it a “win-lose” situation. Well I’ll never again stay at a hotel where I, the guest, will be put in any “lose” situation. Ruined what should have been a relaxing trip visiting our Air Force son.
Your privacy and safety will be in jeopardy at this hotel. At 8am Saturday morning we got a knock on our door, mind you the privacy sign was up, this was our first morning there and we were tired from traveling the night before. Before I even had adequate time to open the door the door was opened from the outside by an older gentleman. He asked me if we needed anything which I thought was strange considering the time and the fact that our sign was up. I also was with my husband who is a veteran with rated combat PTSD so this was a triggering situation for him. I took my concerns to the man working the front desk and basically he told me it’s routine for them to knock on all doors regardless of the privacy signs on the doors, called it a “win-lose” situation. Well I’ll never again stay at a hotel where I, the guest, will be put in any “lose” situation. Ruined what should have been a relaxing trip visiting our Air Force son.
10
Michael
16 Jan 2025
·
Stayed 4 nights
The beds was extremely comfortable and the shower was hot and good pressure. The staff was the best part of our experience!!! Diane, William, and Kelly answered all our questions with a smile!!! They were all so welcoming. The manager that works in the morning (I’m sorry can’t remember his name) was quite lovely as well. It’s rare to find a group of people that really care about their jobs!!! Oh and the cleaning staff were amazing also!!! Very helpful and always saying good morning. The owner sure is lucky!!! If I could poach them I would!! I will be back! Thanks again!!
The beds was extremely comfortable and the shower was hot and good pressure. The staff was the best part of our experience!!! Diane, William, and Kelly answered all our questions with a smile!!! They were all so welcoming. The manager that works in the morning (I’m sorry can’t remember his name) was quite lovely as well. It’s rare to find a group of people that really care about their jobs!!! Oh and the cleaning staff were amazing also!!! Very helpful and always saying good morning. The owner sure is lucky!!! If I could poach them I would!! I will be back! Thanks again!!
2
William
9 May 2025
·
Stayed 1 night
I have made a reservation for this property via Expedia that I needed to move one night up. Mid week, hotel half empty. The hotel front desk refused to accommodate my travel date change both in person as well as through Expedia customer service desk and is trying to keep the money that I paid for both nights. This hotel is happy to take your money for service they did not provide, despite the fact that we actually did stay with them. They are in business to provide travel service with no regard for unforced travel plan changes and do not value you. Stay away & choose a property that understands the word hospitality.
I have made a reservation for this property via Expedia that I needed to move one night up. Mid week, hotel half empty. The hotel front desk refused to accommodate my travel date change both in person as well as through Expedia customer service desk and is trying to keep the money that I paid for both nights. This hotel is happy to take your money for service they did not provide, despite the fact that we actually did stay with them. They are in business to provide travel service with no regard for unforced travel plan changes and do not value you. Stay away & choose a property that understands the word hospitality.
10
Abe
18 Jan 2025
·
Stayed 4 nights
Comfortable stay, great staff. Highly recommend.
Comfortable stay, great staff. Highly recommend.
4
Noemi
17 Mar 2025
·
Stayed 1 night
No staff support, they weren't even present. Waited over half an hour to check in and to check out and then no one to attend the phone there was no one. They charged be an extra $25 on top of all other fees they had. But those they didn't want to refund it telling me that it was a part of their fees. Not right.
No staff support, they weren't even present. Waited over half an hour to check in and to check out and then no one to attend the phone there was no one. They charged be an extra $25 on top of all other fees they had. But those they didn't want to refund it telling me that it was a part of their fees. Not right.
6
Dana
19 Apr 2025
·
Stayed 4 nights
All three workers I dealt with were wonderful. I had an issue with the manager more than anything. I had tried shortening my trip by one day off the end and was asking for clarification on pricing. Understandably the manager had a family obligation come up. Although in the mean time that pushed me out of the 'change window'. When booking there was only a cancellation window so that's confusing. After talking multiple times with the front desk and them taking down messages for the manager to call me, no response was ever received. I had paid at the hotel and not online. When I was checking in and out(early) I had even asked to shorten the trip by a day off the end. I was told it would require manager approval and such. Overall the stay was fine, the regular front desk were helpful, manager was a problem.
All three workers I dealt with were wonderful. I had an issue with the manager more than anything. I had tried shortening my trip by one day off the end and was asking for clarification on pricing. Understandably the manager had a family obligation come up. Although in the mean time that pushed me out of the 'change window'. When booking there was only a cancellation window so that's confusing. After talking multiple times with the front desk and them taking down messages for the manager to call me, no response was ever received. I had paid at the hotel and not online. When I was checking in and out(early) I had even asked to shorten the trip by a day off the end. I was told it would require manager approval and such. Overall the stay was fine, the regular front desk were helpful, manager was a problem.
10
Daniel
28 Feb 2024
·
Stayed 7 nights
My husband and I stayed at Big Country Hotel & Suites in Abilene for a week while visiting our grandchildren! The front desk staff (Debbie and Kelly) were very friendly, kind and made us feel sooo welcome! After checking into our room there was a problem and as soon as we called Debbie she immediately put us in another room....we were thrilled and extremely grateful that she upgraded our room!! I inquired with Kelly if there were more hangers and the next day she brought me a bag full of hangers from her house! The housekeeping staff ladies were gracious and accommodating. The location was very accessible to stores and restaurants. The property is close to the road, however the noise was hardly noticeable. The renovations are very tasteful and nearly complete. The bed was extremely comfortable and the room décor and furnishings are lovely. It will be wonderful to have the breakfast area up and running. We look forward to our next stay here!
My husband and I stayed at Big Country Hotel & Suites in Abilene for a week while visiting our grandchildren! The front desk staff (Debbie and Kelly) were very friendly, kind and made us feel sooo welcome! After checking into our room there was a problem and as soon as we called Debbie she immediately put us in another room....we were thrilled and extremely grateful that she upgraded our room!! I inquired with Kelly if there were more hangers and the next day she brought me a bag full of hangers from her house! The housekeeping staff ladies were gracious and accommodating. The location was very accessible to stores and restaurants. The property is close to the road, however the noise was hardly noticeable. The renovations are very tasteful and nearly complete. The bed was extremely comfortable and the room décor and furnishings are lovely. It will be wonderful to have the breakfast area up and running. We look forward to our next stay here!
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AI-generated summary based on recent guest reviews
Location
Convenient to restaurants and shopping and close to Dyess AFB; several guests found the area quiet, though a few noted traffic noise.
Related guest reviews
8
John
11 Apr 2024
·
Stayed 1 night
Clean, big room, good price, and friendly staff.It is on kind of the edge of Abilene, but easy enough to get around. Definitely would go back.
Clean, big room, good price, and friendly staff.It is on kind of the edge of Abilene, but easy enough to get around. Definitely would go back.
8
Tonya
15 Jun 2024
·
Stayed 1 night
Good Value for multi night stay or one night stop traveler. Clean, comfortable, convenient on/off highway, multiple dining, safe area. Can't go wrong here.
Good Value for multi night stay or one night stop traveler. Clean, comfortable, convenient on/off highway, multiple dining, safe area. Can't go wrong here.
10
S.J.
2 Apr 2024
·
Stayed 2 nights
Staff helpful, close to lots of shopping
Staff helpful, close to lots of shopping
8
Holger
28 Apr 2025
·
Stayed 2 nights
A perfect place to explore Abilene and the surrounding area.
A perfect place to explore Abilene and the surrounding area.
10
shannon
24 Nov 2024
·
Stayed 1 night
This hotel was super convenient and comfortable. Staff was friendly and helpful. Room was comfortable and clean. The area felt safe and located near places to shop and dine. I would recommend to anyone. Definitely going to stay at this hotel again.
This hotel was super convenient and comfortable. Staff was friendly and helpful. Room was comfortable and clean. The area felt safe and located near places to shop and dine. I would recommend to anyone. Definitely going to stay at this hotel again.
10
Cecil
1 Sept 2024
·
Stayed 1 night
We had a goodnight sleep at this hotel. The bed is comfortable and the location is quiet and peaceful. The location is walkable to near restaurants and grocery store. The hotel's price is also good for the budget.
We had a goodnight sleep at this hotel. The bed is comfortable and the location is quiet and peaceful. The location is walkable to near restaurants and grocery store. The hotel's price is also good for the budget.
8
Monica
23 Sept 2023
·
Stayed 2 nights
Our stay was very good. Even the building is in construction and we knew that. Place was quiet. People at the desk were very nice. Many stores around that was great for us to eat and shop during our stay. We definitely we could stay there again. Thank you.
Our stay was very good. Even the building is in construction and we knew that. Place was quiet. People at the desk were very nice. Many stores around that was great for us to eat and shop during our stay. We definitely we could stay there again. Thank you.
10
Jose
12 Jan 2025
·
Stayed 2 nights
The property was conveniently located. Great room
The property was conveniently located. Great room
8
Cynthia
6 Jun 2025
·
Stayed 4 nights
The bed was clean and very comfortable. Overall it was clean and welcoming, the staff was professional and friendly. I was so happy it was pet free since I have allergies to dogs and cats. The breakfast, though hot, was very basic, would have liked some fruit and maybe pancakes. Close to restaurants. I would book with this hotel again.
The bed was clean and very comfortable. Overall it was clean and welcoming, the staff was professional and friendly. I was so happy it was pet free since I have allergies to dogs and cats. The breakfast, though hot, was very basic, would have liked some fruit and maybe pancakes. Close to restaurants. I would book with this hotel again.
8
Lauryn
11 Mar 2025
·
Stayed 3 nights
Close to Dyess AFB. Staff was friendly and went above and beyond to make stay nice
Close to Dyess AFB. Staff was friendly and went above and beyond to make stay nice
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often unavailable during renovations or very limited, and when offered it can run out early. A few reviews complimented the breakfast or coffee, but overall expectations should be modest.
Related guest reviews
8
Linda
20 Jan 2025
·
Stayed 1 night
Clean and comfortable Nice breakfasts
Clean and comfortable Nice breakfasts
10
Arron
29 May 2024
·
Stayed 1 night
Great price, immaculate and superb breakfast!
Great price, immaculate and superb breakfast!
10
Raymond
14 Mar 2025
·
Stayed 2 nights
It was a nice hotel. Did not have breakfast, just grab and go things, that were not available.
It was a nice hotel. Did not have breakfast, just grab and go things, that were not available.
8
David
29 May 2025
·
Stayed 1 night
Breakfast was skimpy, not much out, otherwise nice quiet and clean
Breakfast was skimpy, not much out, otherwise nice quiet and clean
6
Lelan
25 Apr 2025
·
Stayed 3 nights
The hotel advertised a pool and fitness center, but a lot of the hotel is in construction. The room was nice, no coffee makers in the rooms the entry door to the room needed adjusting, hard to open and close. Breakfast was out fruit and no breakfast sausage or bacon??? Pricing is okay with no pool or fitness center.
The hotel advertised a pool and fitness center, but a lot of the hotel is in construction. The room was nice, no coffee makers in the rooms the entry door to the room needed adjusting, hard to open and close. Breakfast was out fruit and no breakfast sausage or bacon??? Pricing is okay with no pool or fitness center.
8
Cynthia
6 Jun 2025
·
Stayed 4 nights
The bed was clean and very comfortable. Overall it was clean and welcoming, the staff was professional and friendly. I was so happy it was pet free since I have allergies to dogs and cats. The breakfast, though hot, was very basic, would have liked some fruit and maybe pancakes. Close to restaurants. I would book with this hotel again.
The bed was clean and very comfortable. Overall it was clean and welcoming, the staff was professional and friendly. I was so happy it was pet free since I have allergies to dogs and cats. The breakfast, though hot, was very basic, would have liked some fruit and maybe pancakes. Close to restaurants. I would book with this hotel again.
8
Leticia
19 May 2025
·
Stayed 1 night
The staff were great! The property is a little outdated you can tell they remodeled and paint job is not great. But beds were comfy and clean. Get to breakfast early because they ran out of sausage by the time I got there.
The staff were great! The property is a little outdated you can tell they remodeled and paint job is not great. But beds were comfy and clean. Get to breakfast early because they ran out of sausage by the time I got there.
8
Frank
4 Dec 2024
·
Stayed 1 night
Our stay was overall okay. The price was excellent compared to other listings in same area. The room was clean and bed was comfortable. TV volume was very low at the highest setting so inconvenient for my husband who is has a hearing loss. The ice machine was not working on msin level or on floor 3-only on floor 2. Room did not have a coffee maker, but machines by foyer on main floor at breakfast bar area. Breakfast however was really poor. They ran out of eggs and there was not other options like other experienced hotel stays like waffles, hashbrowns, biscuits, gravy, brown sugar for oatmeal, yogurt, hard boiled eggs, breakfast bars, etc. We were left with only cereal and toast option. Staff was very friendly and apologetic. They had a pool, but it was filled in with concrete; fitness room closed; guest laundry closed as well. Perhaps new ownership? Or they are working on getting the facility up and going better so may want to call to inquire about updates before booking.
Our stay was overall okay. The price was excellent compared to other listings in same area. The room was clean and bed was comfortable. TV volume was very low at the highest setting so inconvenient for my husband who is has a hearing loss. The ice machine was not working on msin level or on floor 3-only on floor 2. Room did not have a coffee maker, but machines by foyer on main floor at breakfast bar area. Breakfast however was really poor. They ran out of eggs and there was not other options like other experienced hotel stays like waffles, hashbrowns, biscuits, gravy, brown sugar for oatmeal, yogurt, hard boiled eggs, breakfast bars, etc. We were left with only cereal and toast option. Staff was very friendly and apologetic. They had a pool, but it was filled in with concrete; fitness room closed; guest laundry closed as well. Perhaps new ownership? Or they are working on getting the facility up and going better so may want to call to inquire about updates before booking.
4
Kathryn
13 May 2025
·
Stayed 3 nights
I chose this hotel partly because it had a breakfast. Friday morning the dining room was crowded with lots of people that I don't think were staying there and there was no food left. On Saturday I got down there before 8:30 and again -- no eggs or sausage left and the help will not put out more.
I chose this hotel partly because it had a breakfast. Friday morning the dining room was crowded with lots of people that I don't think were staying there and there was no food left. On Saturday I got down there before 8:30 and again -- no eggs or sausage left and the help will not put out more.
6
Tanya
13 May 2025
·
Stayed 2 nights
The bed was super comfortable & the staff were very nice too. Sadly though I could hear the shower in the next room and certain louder cars driving by at night as well. The black out curtain shade didn't do its job really well. Its been remodeled which is nice but the paint job was not professional. Sadly the pool is filled in and the fitness center was closed. Overall is was okay.
The bed was super comfortable & the staff were very nice too. Sadly though I could hear the shower in the next room and certain louder cars driving by at night as well. The black out curtain shade didn't do its job really well. Its been remodeled which is nice but the paint job was not professional. Sadly the pool is filled in and the fitness center was closed. Overall is was okay.
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AI-generated summary based on recent guest reviews
8
Katherine
22 Aug 2026
·
Stayed 2 nights
Great place to stay Clean rooms great staff
Great place to stay Clean rooms great staff
6
Anna
5 Aug 2026
·
Stayed 2 nights
Over priced and we were underwhelmed with the room. The staff were all very friendly.
Over priced and we were underwhelmed with the room. The staff were all very friendly.
8
Felicia
2 Aug 2026
·
Stayed 1 night
Friendly staff, from the front desk to the cleaning staff. Clean environment.
Friendly staff, from the front desk to the cleaning staff. Clean environment.
2
Kelly
28 Jul 2026
·
Stayed 1 night
Roach infested, we didn’t end up staying.
Roach infested, we didn’t end up staying.
8
Stacey
21 Jul 2026
·
Stayed 1 night
Overall good clean place to stay. The breakfast was slightly below average. Other than that everything was good.
Overall good clean place to stay. The breakfast was slightly below average. Other than that everything was good.
FAQs about Big Country Hotel & Suites, SureStay Collection by BW
Is parking available at the hotel?
Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.
What type of breakfast is offered?
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access.
Where is the hotel located in relation to nearby attractions?
The hotel is located in Abilene, within a 5-minute drive of Cinemark Century Abilene 12 and Mall of Abilene. It is approximately 2.2 miles from Wildflower Day Spa and 2.4 miles from McMurry University.
Are children allowed at the hotel?
Yes, children are allowed at the property. The minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: 280.1534121109009USD
- 2026-10-25: 169.54479615478516USD
- 2026-10-26: 332.610191204834USD
- 2026-10-27: 268.4993928970337USD
- 2026-10-28: 271.97561186370854USD
- 2026-10-29: 240.92639889984133USD
- 2026-10-30: 226.45424465942384USD
- 2026-10-31: 228.12413030700685USD
- 2026-11-01: 227.97954569091797USD
- 2026-11-02: 229.93830996551515USD
- 2026-11-03: 228.97946677551272USD
- 2026-11-04: 231.9791958404541USD
- 2026-11-05: 232.97909983062746USD
- 2026-11-06: 231.9791958404541USD
- 2026-11-07: 228.97946677551272USD
- 2026-11-08: 229.97937076568604USD
- 2026-11-09: 230.9792918502808USD
- 2026-11-10: 232.97909983062746USD
- 2026-11-11: 230.9792918502808USD
- 2026-11-12: 228.51012234191896USD
- 2026-11-13: 228.51012234191896USD
- 2026-11-14: 228.51012234191896USD
- 2026-11-15: 228.97946677551272USD
- 2026-11-16: 229.93830996551515USD
- 2026-11-17: 228.51012234191896USD
- 2026-11-18: 228.97946677551272USD
- 2026-11-19: 230.9792918502808USD
- 2026-11-20: 230.9792918502808USD
- 2026-11-21: 172.97448410644532USD
- 2026-11-22: 166.6151713119507USD
- 2026-11-23: 172.97448410644532USD
- 2026-11-24: 175.98421340789795USD
- 2026-11-25: 175.98421340789795USD
- 2026-11-26: 173.98438833312989USD
- 2026-11-27: 175.98421340789795USD
- 2026-11-28: 175.98421340789795USD
- 2026-11-29: 175.98421340789795USD
- 2026-11-30: 241.94830341033938USD
- 2026-12-01: 241.97830411987306USD
- 2026-12-02: 241.97830411987306USD
- 2026-12-03: 241.97830411987306USD
- 2026-12-04: 222.9500079360962USD
- 2026-12-05: 210.9810752914429USD
- 2026-12-06: 241.97830411987306USD
- 2026-12-07: 241.97830411987306USD
- 2026-12-08: 241.97830411987306USD
- 2026-12-09: 241.97830411987306USD
- 2026-12-10: 241.97830411987306USD
- 2026-12-11: 250.9774913146973USD
- 2026-12-12: 250.9774913146973USD
- 2026-12-13: 241.97830411987306USD
- 2026-12-14: 241.97830411987306USD
- 2026-12-15: 241.97830411987306USD
- 2026-12-16: 241.97830411987306USD
- 2026-12-17: 484.9564951354981USD
- 2026-12-18: 484.9564951354981USD
- 2026-12-19: 484.9564951354981USD
- 2026-12-20: 484.9564951354981USD
- 2026-12-21: 484.9564951354981USD
- 2026-12-22: 479.95695809021USD
- 2026-12-23: 477.95715010986333USD
- 2026-12-24: 504.1753770233155USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.5 km) of the property will not be allowed to check in
- Safety features at this property include a fire extinguisher and a smoke detector
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
Popular amenities
Parking
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Luggage storage
General
Non-smoking rooms
Vending machines
Family room
Snack Bar/Deli
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Services
Business centre
Housekeeping
Banquet facilities
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk