Royal Solaris Cancun - All Inclusive
"Great bar"
"Loved the pool"
"Immaculate rooms"
"Accommodating staff"
Property description
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet a...
Amenities
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Dining
Grab a bite at Las Fuentes, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 299 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Location
A stay at Royal Solaris Cancun - All Inclusive places you in the heart of Cancun, within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. This all-inclusive property is 0.8 mi (1.3 km) from Delfines Beach and 4.4 mi (7.1 km) from La Isla Shopping Mall.
What's nearby
Nichupté Lagoon(0.2 miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.6 miles)
El Rey Ruins(0.7 miles)
Iberostar Cancun Golf Course(0.7 miles)
Delfines Beach(0.8 miles)
Arrecife de Puerto Morelos National Park(1.5 miles)
Maya Museum of Cancun(2 miles)
San Miguelito(2.2 miles)
Oasis Arena(2.2 miles)
Aquaworld(2.5 miles)
Ballenas Beach(3.1 miles)
Luxury Avenue Shopping Mall(3.8 miles)
Kukulcan Plaza Shopping Mall(3.8 miles)
Marlin Beach(4.1 miles)
Hotel Zone Beaches(4.1 miles)
The preferred airport for Royal Solaris Cancun - All Inclusive is Cancun Intl. Airport (CUN)(8.6 miles)
Select dates to continue
From
$208
/ night
Guest reviews
7.8
Good
Based on 1,423 verified reviews
Who stays here?
Business
0%
Couple
34%
Family
51%
Group
13%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Royal Solaris Cancun - All Inclusive, travelers frequently praise the friendly staff, family-friendly vibe, and beachside setting, while many note inconsistent food quality, difficulty reserving specialty restaurants, and occasionally watered-down drinks in the all-inclusive package.
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What guests think
At Royal Solaris Cancun - All Inclusive, travelers frequently praise the friendly staff, family-friendly vibe, and beachside setting, while many note inconsistent food quality, difficulty reserving specialty restaurants, and occasionally watered-down drinks in the all-inclusive package.
Rooms vary from modern to dated; ocean views are popular, but thin walls, patchy in-room Wi-Fi, and maintenance issues like leaky AC or broken jacuzzis appear in several reviews. Families like the pools, kids' club, spa, and evening shows, though loungers and shade are limited, some areas close early, and occasional renovations or closures affect access. Expect a budget-friendly, lively family resort with energetic activities, uneven dining, and aging infrastructure.
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools, a kids' area, spa, and nightly shows are highlights, and some guests use facilities at the sister property. Crowding, limited shade and loungers, early closures, and periodic construction or closures are recurring complaints.
Related guest reviews
8
Nathan
Nov 1, 2025
·
Stayed 5 nights
The staff was amazing. Used the spa too and the massages were great
The staff was amazing. Used the spa too and the massages were great
6
Thea
Dec 6, 2025
·
Stayed 3 nights
Pros: Had a great trip here with kids. They had a good time in the pools and kids area all day! We would come back, as it was a good value. Pools, beach, and outdoor areas were nice, views from ocean-view room were truly great! Cons: Food: was not good unfortunately, despite there being a good amount of options. (Kids mostly ate hotdogs and pizza and desserts.) Things were either undercooked or burnt under heatlamps. Lots of the food handling didn’t seem too clean. We were here on mostly weekdays but on the weekends they were not able to keep up with the buffet food at the snackbar. Cleanliness: A couple times common restrooms and drains were backing up and there was no soap. WiFi: Absolutely horrible. My partner needed to work during the trip in order for us to be able to come on the dates we booked. There was only WiFi on Wednesday. From Thurs-Sat there was no WiFi at all in the rooms and only occasionally intermittently in common areas.
Pros: Had a great trip here with kids. They had a good time in the pools and kids area all day! We would come back, as it was a good value. Pools, beach, and outdoor areas were nice, views from ocean-view room were truly great! Cons: Food: was not good unfortunately, despite there being a good amount of options. (Kids mostly ate hotdogs and pizza and desserts.) Things were either undercooked or burnt under heatlamps. Lots of the food handling didn’t seem too clean. We were here on mostly weekdays but on the weekends they were not able to keep up with the buffet food at the snackbar. Cleanliness: A couple times common restrooms and drains were backing up and there was no soap. WiFi: Absolutely horrible. My partner needed to work during the trip in order for us to be able to come on the dates we booked. There was only WiFi on Wednesday. From Thurs-Sat there was no WiFi at all in the rooms and only occasionally intermittently in common areas.
8
Tsharra
Sep 29, 2025
·
Stayed 4 nights
Room was clean just outdated. They were renovating a pool on our side of building and unclear how we should get to the main pool or accessing kids club. But we figured it out. First experience of being charged seaweed cleaning of the beach but definitely understand the need. Overall, it was a good property!
Room was clean just outdated. They were renovating a pool on our side of building and unclear how we should get to the main pool or accessing kids club. But we figured it out. First experience of being charged seaweed cleaning of the beach but definitely understand the need. Overall, it was a good property!
6
Rachel
Apr 13, 2025
·
Stayed 7 nights
Beautiful beaches, nice area, yummy dinners. Unfortunately no night life what so ever so that was disappointing. Everything closed at 10-11pm every night. There weren't many gluten free options for my mother which was difficult. Breakfast wasn't great but dinners were excellent at every restaurant.
Beautiful beaches, nice area, yummy dinners. Unfortunately no night life what so ever so that was disappointing. Everything closed at 10-11pm every night. There weren't many gluten free options for my mother which was difficult. Breakfast wasn't great but dinners were excellent at every restaurant.
8
Iva
Jul 10, 2025
·
Stayed 7 nights
Clean property and friendly staff. Food was fine, there was food all day long. Nice pools, but the lounges were placed almost on one another, too close. Not even a step apart. On the beach, there were not enough umbrellas. The pictures on Expedia.com display a lot more shade on the beach. Expedia, or the property should update the images. Also, we were supposed to have a free bottle of water per person daily, but couple of days no water was left in the room. Overall, we still had good vacation.
Clean property and friendly staff. Food was fine, there was food all day long. Nice pools, but the lounges were placed almost on one another, too close. Not even a step apart. On the beach, there were not enough umbrellas. The pictures on Expedia.com display a lot more shade on the beach. Expedia, or the property should update the images. Also, we were supposed to have a free bottle of water per person daily, but couple of days no water was left in the room. Overall, we still had good vacation.
10
Leon
Mar 9, 2025
·
Stayed 7 nights
Music, Excellent. Swimming pool has only 1 ladder to serve all sections.
Music, Excellent. Swimming pool has only 1 ladder to serve all sections.
6
Duane
Oct 8, 2025
·
Stayed 7 nights
Pool under construction during visit. With food limited at pool. Quality of food has gone down since the last stay Not much variety
Pool under construction during visit. With food limited at pool. Quality of food has gone down since the last stay Not much variety
8
marty alan van
Mar 4, 2025
·
Stayed 7 nights
Very nice vacation at this resort. Staff, food, pools, pool activities during thr day all.great. the only complaint I have is the layout of the walking areas oitside around the pools is designed in such a way that it seems crowded and the lounge chairs at the pools are way to close together
Very nice vacation at this resort. Staff, food, pools, pool activities during thr day all.great. the only complaint I have is the layout of the walking areas oitside around the pools is designed in such a way that it seems crowded and the lounge chairs at the pools are way to close together
10
william raul
Oct 18, 2025
·
Stayed 6 nights
This hotel is a little older, but the staff and the service makes up for it. Food is good and the best part is they share amenities with its sister more modern hotel next door. So you can use their restaurants and other services.
This hotel is a little older, but the staff and the service makes up for it. Food is good and the best part is they share amenities with its sister more modern hotel next door. So you can use their restaurants and other services.
8
Patrick
Feb 9, 2025
·
Stayed 7 nights
Very easy resort to get around in. Spa staff was great. Overall Staff was very helpful. This resort is very kid friendly.
Very easy resort to get around in. Spa staff was great. Overall Staff was very helpful. This resort is very kid friendly.
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AI-generated summary based on recent guest reviews
Cleanliness
Many report clean rooms and well-kept grounds, but recurring issues include leaks during rain, pest sightings, and occasionally dirty dishes or linens.
Related guest reviews
8
Nair
Feb 8, 2025
·
Stayed 4 nights
In general all part outside of property is amazing, but the mold smell inside of my room was terrible. Also we foud some termites on the bed.
In general all part outside of property is amazing, but the mold smell inside of my room was terrible. Also we foud some termites on the bed.
2
Huber
Oct 9, 2025
·
Stayed 3 nights
When we arrived the lobby and property looked beautiful but upon entering our room and the outside pool area we found it to be wore down, old, dirty and not as advertised in pictures and reviews we found online. Half the resort was shut down for construction which we were not informed about and upon looking at their website was not noted on their as well. It was the middle of day and only dining available was pool side where food was cold and old tasting. The pigeons were pooping all over tables we ate at, around the one pool open u could see cracks and wear and tear, and upon walking around the open facilities it was very dirty. We checked out 30 mins after arrival and went and stayed at a nearby resort.
When we arrived the lobby and property looked beautiful but upon entering our room and the outside pool area we found it to be wore down, old, dirty and not as advertised in pictures and reviews we found online. Half the resort was shut down for construction which we were not informed about and upon looking at their website was not noted on their as well. It was the middle of day and only dining available was pool side where food was cold and old tasting. The pigeons were pooping all over tables we ate at, around the one pool open u could see cracks and wear and tear, and upon walking around the open facilities it was very dirty. We checked out 30 mins after arrival and went and stayed at a nearby resort.
2
ASLI
Aug 20, 2024
·
Stayed 4 nights
Air conditioners don't work in the entire hotel. Some people tried sleeping on the pool chairs. Kids were crying. I had to stay another hotel even though I was paying for Royal Solaris because the room was 84 degrees. I stayed at this hotel 7 years ago. The roof of the main dininroom collapsed in the middle of the night. We had our meals outdoors in the summer heat. I thougt it was a one time issue so I booked the same hotel. It was a mistake. They didn't refund my money.
Air conditioners don't work in the entire hotel. Some people tried sleeping on the pool chairs. Kids were crying. I had to stay another hotel even though I was paying for Royal Solaris because the room was 84 degrees. I stayed at this hotel 7 years ago. The roof of the main dininroom collapsed in the middle of the night. We had our meals outdoors in the summer heat. I thougt it was a one time issue so I booked the same hotel. It was a mistake. They didn't refund my money.
2
Venkata
Dec 27, 2024
·
Stayed 2 nights
Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
10
Bethanie
Nov 10, 2025
·
Stayed 3 nights
Room was very clean, excellent staff
Room was very clean, excellent staff
6
sharmaine
Nov 15, 2024
·
Stayed 6 nights
The staff were great and kind. The front desk was accommodating, and informative. The timeshare people were pushy, even when we attended the presentation, we had people still asking us to attend it. The property itself is outdated, they need new poolside loungers, they were so dirty and gross. Our room was also dirty. The bed sheets were itchy and we even found sand on our sheets. We also found what looked to be a booger on the curtain, it was absolutely disgusting, there was a hair in it and everything. Our jacuzzi was also disgusting, looked like it wasn't cleaned at all, we didn't even end up using it. Food was good, wish there was more a variety, but nonetheless it was still good. The snackbar was good, especially the pizza. The cups at the bars we so dirty, we watched the bar staff just dump the used dirty cups into a bucket of soapy water then rinse it. The activities were great, loved the entertainment.
The staff were great and kind. The front desk was accommodating, and informative. The timeshare people were pushy, even when we attended the presentation, we had people still asking us to attend it. The property itself is outdated, they need new poolside loungers, they were so dirty and gross. Our room was also dirty. The bed sheets were itchy and we even found sand on our sheets. We also found what looked to be a booger on the curtain, it was absolutely disgusting, there was a hair in it and everything. Our jacuzzi was also disgusting, looked like it wasn't cleaned at all, we didn't even end up using it. Food was good, wish there was more a variety, but nonetheless it was still good. The snackbar was good, especially the pizza. The cups at the bars we so dirty, we watched the bar staff just dump the used dirty cups into a bucket of soapy water then rinse it. The activities were great, loved the entertainment.
2
Richard
May 20, 2024
·
Stayed 6 nights
Horrible experience in this hotel stayed in Rm1109 first night find roaches in room took pictures and took it to front desk . The person in front desk had a bad attitude when told them they had roaches. Second every time called front desk because needed something they will say will go in 5 minutes never showed up had to constantly call them to get service we needed. The place did not look like it did in pictures very old my parents room was leaking from AC they did a Mickey Mouse fix. I don’t recommend staying here. Pay a little more and get a way better hotel.
Horrible experience in this hotel stayed in Rm1109 first night find roaches in room took pictures and took it to front desk . The person in front desk had a bad attitude when told them they had roaches. Second every time called front desk because needed something they will say will go in 5 minutes never showed up had to constantly call them to get service we needed. The place did not look like it did in pictures very old my parents room was leaking from AC they did a Mickey Mouse fix. I don’t recommend staying here. Pay a little more and get a way better hotel.
10
Pawel wojte
Sep 28, 2025
·
Stayed 4 nights
Clean room
Clean room
2
Lerrick
Sep 23, 2025
·
Stayed 2 nights
There was a roach in my room. Construction in one of the pools. Also fixing the leaking roof over the eating area with food out. Said they would give me a refund and didn’t.
There was a roach in my room. Construction in one of the pools. Also fixing the leaking roof over the eating area with food out. Said they would give me a refund and didn’t.
2
Obed
Mar 26, 2025
·
Stayed 3 nights
Por este medio deseo manifestar mi inconformidad respecto a la experiencia vivida durante mi estancia en el Hotel Royal Solaris Cancún. Considero que el servicio recibido no corresponde con el costo pagado ni con lo que se promociona, lo cual genera una profunda sensación de insatisfacción. Lamentablemente, no se cuenta con un mecanismo claro ni profesional para canalizar quejas o sugerencias, lo cual deja al huésped en un estado de indefensión ante situaciones que requieren atención oportuna. Lamentamos profundamente que, pese a haber confiado en el servicio ofrecido por el hotel, la experiencia haya sido deficiente. Por tal motivo, procederé a presentar mi denuncia formal ante PROFECO, ya que considero que no se están respetando los derechos del consumidor ni las condiciones prometidas al momento de la contratación del servicio. Espero que esta situación sirva como una llamada de atención para mejorar sus estándares de calidad y atención al cliente. Y agregó se fue el agua, no sirve el teléfono, estaban reparando a lado de la habitación y se oían martillazos toda la noche , el baño igual disfuncional .
Por este medio deseo manifestar mi inconformidad respecto a la experiencia vivida durante mi estancia en el Hotel Royal Solaris Cancún. Considero que el servicio recibido no corresponde con el costo pagado ni con lo que se promociona, lo cual genera una profunda sensación de insatisfacción. Lamentablemente, no se cuenta con un mecanismo claro ni profesional para canalizar quejas o sugerencias, lo cual deja al huésped en un estado de indefensión ante situaciones que requieren atención oportuna. Lamentamos profundamente que, pese a haber confiado en el servicio ofrecido por el hotel, la experiencia haya sido deficiente. Por tal motivo, procederé a presentar mi denuncia formal ante PROFECO, ya que considero que no se están respetando los derechos del consumidor ni las condiciones prometidas al momento de la contratación del servicio. Espero que esta situación sirva como una llamada de atención para mejorar sus estándares de calidad y atención al cliente. Y agregó se fue el agua, no sirve el teléfono, estaban reparando a lado de la habitación y se oían martillazos toda la noche , el baño igual disfuncional .
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AI-generated summary based on recent guest reviews
Rooms
Rooms offer nice ocean or lagoon views and adequate space, but many mention dated decor, thin walls, noisy hallways, patchy in-room Wi-Fi, hard pillows, AC problems, and some nonworking balcony jacuzzis.
Related guest reviews
6
YUKI
Aug 7, 2025
·
Stayed 2 nights
The rooms were clean and the staff at the pool and restaurant were excellent. The prices were reasonable and the food was delicious. The walls are thin and you can clearly hear conversations from the hallway.
The rooms were clean and the staff at the pool and restaurant were excellent. The prices were reasonable and the food was delicious. The walls are thin and you can clearly hear conversations from the hallway.
8
Barbara
Sep 24, 2025
·
Stayed 5 nights
Overall, this property is pretty good bang for your buck. The rooms were fairly basic, but clean. The amenities were nice
Overall, this property is pretty good bang for your buck. The rooms were fairly basic, but clean. The amenities were nice
6
Haley
Feb 21, 2026
·
Stayed 5 nights
Room had a beautiful ocean view and housekeeping did a great job each day. However we booked a room with jetted tub on balcony and the jets did not work. We called to ask for it to be fixed several times, each time they would act like they knew nothing about it and then finally after 2 receptionist conspired behind the wall of reception for 5 minutes, they came with a video on a cellphone of water in a tub and said ‘see it works, they can show you how to use it.’ We had a good laugh.. we don’t need someone to show us how to fill a tub and push a button. But what do you know.. we returned to our room later that day and it was actually fixed. The only thing good at the buffet was the Mexican coffee. Only able to get a reservation at the restaurants 2x in 5 days. Come to find out they make 2 of three available to guests at the sister resorts. And the times we did get in the tables were 80% empty. Not to mention the pool which was very over crowded (available to sister resorts as well) and impossible to get a lounge chair unless you go down the night before and throw a towel over them, which they say is against the rules yet EVERYONE dos it. We spent 7 hours at the pool one day and a row of chairs was held with someone stuff and never used, this needs to be fixed immediately. Did get some nice pictures but will not stay here again.
Room had a beautiful ocean view and housekeeping did a great job each day. However we booked a room with jetted tub on balcony and the jets did not work. We called to ask for it to be fixed several times, each time they would act like they knew nothing about it and then finally after 2 receptionist conspired behind the wall of reception for 5 minutes, they came with a video on a cellphone of water in a tub and said ‘see it works, they can show you how to use it.’ We had a good laugh.. we don’t need someone to show us how to fill a tub and push a button. But what do you know.. we returned to our room later that day and it was actually fixed. The only thing good at the buffet was the Mexican coffee. Only able to get a reservation at the restaurants 2x in 5 days. Come to find out they make 2 of three available to guests at the sister resorts. And the times we did get in the tables were 80% empty. Not to mention the pool which was very over crowded (available to sister resorts as well) and impossible to get a lounge chair unless you go down the night before and throw a towel over them, which they say is against the rules yet EVERYONE dos it. We spent 7 hours at the pool one day and a row of chairs was held with someone stuff and never used, this needs to be fixed immediately. Did get some nice pictures but will not stay here again.
6
Yong
Jun 22, 2025
·
Stayed 5 nights
The problems were the air conditioning and noise at night. Our room stayed around 77 degrees and wouldn’t really go below that even when we adjusted the thermostat. Friend said their room was too cold. The other problem was the noise at night. Every night kids would be running up and down the hallway screaming at the top of their lungs. This was happening well past midnight. Door slamming all night was bad too. The rooms need soundproofing badly. The resort should reserve all top floors for adult only guests and bottom floors for kids.
The problems were the air conditioning and noise at night. Our room stayed around 77 degrees and wouldn’t really go below that even when we adjusted the thermostat. Friend said their room was too cold. The other problem was the noise at night. Every night kids would be running up and down the hallway screaming at the top of their lungs. This was happening well past midnight. Door slamming all night was bad too. The rooms need soundproofing badly. The resort should reserve all top floors for adult only guests and bottom floors for kids.
6
Sarah
Jul 6, 2025
·
Stayed 3 nights
Old, dirty, and very loud. Rooms were okay, you can hear EVERYTHING from your room, hallways were very loud at night and hard to sleep. Bath towels were thin and small. Hotel was kinda gross, hair everywhere. Hair in the sheets, on the new blanket I requested, in the pool, on the floor in the buffet room. Buffet food was okay. Could not get a reservation at any of the restaurants because they were “booked” but after talking to concierge they fit us in right when the restaurant opened. Had to go to the hotel next door for the reservation. There was nobody in there until an hour and half after we were there so not sure how it was booked. Very annoying. Wouldn’t stay there again or recommend to anyone. Everyone at the hotel was very nice though. Not a handicap friendly hotel!!
Old, dirty, and very loud. Rooms were okay, you can hear EVERYTHING from your room, hallways were very loud at night and hard to sleep. Bath towels were thin and small. Hotel was kinda gross, hair everywhere. Hair in the sheets, on the new blanket I requested, in the pool, on the floor in the buffet room. Buffet food was okay. Could not get a reservation at any of the restaurants because they were “booked” but after talking to concierge they fit us in right when the restaurant opened. Had to go to the hotel next door for the reservation. There was nobody in there until an hour and half after we were there so not sure how it was booked. Very annoying. Wouldn’t stay there again or recommend to anyone. Everyone at the hotel was very nice though. Not a handicap friendly hotel!!
8
Carrie
Nov 12, 2025
·
Stayed 6 nights
Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming
Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming
8
Alberto
Aug 14, 2024
·
Stayed 2 nights
The only bad part of our short stay was the non- functioning of the WiFi in the room, which wasn’t repaired despite several reminders.
The only bad part of our short stay was the non- functioning of the WiFi in the room, which wasn’t repaired despite several reminders.
6
Tamara
Aug 2, 2025
·
Stayed 4 nights
The food options were limited to the one Buffett for breakfast & dinner, no one tells you at check in that you have to make reservations to eat at the other restaurants. The internet access is very limited & it’s not a secure connections with a password. The room is very outdated & worn down. The pics on the website are of the rooms that have been remodeled which are ONLY available if you are a vacation club member. If you’re not a vacation club member you will be put in an old outdated, worn down room. I do NOT recommend this hotel at all.
The food options were limited to the one Buffett for breakfast & dinner, no one tells you at check in that you have to make reservations to eat at the other restaurants. The internet access is very limited & it’s not a secure connections with a password. The room is very outdated & worn down. The pics on the website are of the rooms that have been remodeled which are ONLY available if you are a vacation club member. If you’re not a vacation club member you will be put in an old outdated, worn down room. I do NOT recommend this hotel at all.
10
Tara Lynn
Oct 9, 2025
·
Stayed 6 nights
The room was nice but we had to call daily to have the spa fixed
The room was nice but we had to call daily to have the spa fixed
8
UMED
Aug 6, 2025
·
Stayed 5 nights
We stayed as a family of four—two adults and two kids (ages 11 and 9). 1.The room was a good size, but the noise insulation between rooms and the hallway was almost nonexistent. I had to use earplugs, like I do at other noisy hotels. For anyone who can’t sleep with earplugs, this could be a real issue. 2.The pillows were way too tall it felt like sleeping standing up. Also, the top blanket cover wasn’t clean. It had stains and looked like it hadn’t been replaced between guests, which wasn’t great. Now, onto the good stuff: •The food and drinks were excellent—lots of fresh options throughout the day. Some of the restaurants require reservations through the app at least a day in advance. They’re not necessarily better in terms of food, but it’s a nice experience and worth trying since it’s included. •The staff was super friendly and always answered all my questions. The only downside was the check-in process—it lacked clear information and guidance. You kind of have to figure things out yourself or find someone to explain the activities and dining options. One thing that felt a bit off: certain restaurants and activities are only available at specific times for members only. It gave off a weird vibe, like you paid a lot but were still excluded from parts of the resort. Overall, I’d definitely come back. Now that I know how everything works, I’d enjoy it even more next time. You’ll have a great time and never go hungry there’s good food available all day long.
We stayed as a family of four—two adults and two kids (ages 11 and 9). 1.The room was a good size, but the noise insulation between rooms and the hallway was almost nonexistent. I had to use earplugs, like I do at other noisy hotels. For anyone who can’t sleep with earplugs, this could be a real issue. 2.The pillows were way too tall it felt like sleeping standing up. Also, the top blanket cover wasn’t clean. It had stains and looked like it hadn’t been replaced between guests, which wasn’t great. Now, onto the good stuff: •The food and drinks were excellent—lots of fresh options throughout the day. Some of the restaurants require reservations through the app at least a day in advance. They’re not necessarily better in terms of food, but it’s a nice experience and worth trying since it’s included. •The staff was super friendly and always answered all my questions. The only downside was the check-in process—it lacked clear information and guidance. You kind of have to figure things out yourself or find someone to explain the activities and dining options. One thing that felt a bit off: certain restaurants and activities are only available at specific times for members only. It gave off a weird vibe, like you paid a lot but were still excluded from parts of the resort. Overall, I’d definitely come back. Now that I know how everything works, I’d enjoy it even more next time. You’ll have a great time and never go hungry there’s good food available all day long.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly and accommodating across housekeeping, restaurants, and entertainment, though check-in information can be unclear and timeshare sales feel pushy. Some guests also report slow or unresponsive front-desk support.
Related guest reviews
10
Dwight
Nov 30, 2025
·
Stayed 3 nights
Excellent guest service beautiful resort
Excellent guest service beautiful resort
10
Kibrom
Sep 10, 2025
·
Stayed 4 nights
Very friendly staff. Made us feel like We are family
Very friendly staff. Made us feel like We are family
4
Alfredo
Sep 11, 2024
·
Stayed 6 nights
If you want to be treated really good make sure to tip the waiters and bartenders. We did tip but once you stop tipping the waiters start to ignore you. For example they say us down for breakfast it took them 30 min and it was only because I got up and asked who can grab us a cup of coffee.. In order to get really good service you need to tip them all the time you are there. Another thing as soon as you check in you get harassed to become a partner. We said no multiple of times and told them we weren’t interested but they kept pushing. They even followed us to the pool area after had told them no and that we just wanted to relax.
If you want to be treated really good make sure to tip the waiters and bartenders. We did tip but once you stop tipping the waiters start to ignore you. For example they say us down for breakfast it took them 30 min and it was only because I got up and asked who can grab us a cup of coffee.. In order to get really good service you need to tip them all the time you are there. Another thing as soon as you check in you get harassed to become a partner. We said no multiple of times and told them we weren’t interested but they kept pushing. They even followed us to the pool area after had told them no and that we just wanted to relax.
10
Maureen
Oct 11, 2025
·
Stayed 4 nights
Everything is very clean, the food has good variety, the entertainment is great, and the staff is exceptional. One day I was certain I’d lost my phone - the security team was so attentive and helpful. I could hardly believe that they literally walked everywhere with me, looking in bushes, tracking the “find my phone app” etc. I have the sense that the staff isn’t just nice because they have to be but because they are just genuinely kind and caring people.
Everything is very clean, the food has good variety, the entertainment is great, and the staff is exceptional. One day I was certain I’d lost my phone - the security team was so attentive and helpful. I could hardly believe that they literally walked everywhere with me, looking in bushes, tracking the “find my phone app” etc. I have the sense that the staff isn’t just nice because they have to be but because they are just genuinely kind and caring people.
6
Juan Miguel
Feb 9, 2025
·
Stayed 5 nights
Pool is very nice, lobby staff kept bugging us with their promotions. They won’t let us enjoy our stay.
Pool is very nice, lobby staff kept bugging us with their promotions. They won’t let us enjoy our stay.
6
Hiteshkumar
Aug 15, 2025
·
Stayed 2 nights
Front desk people are soo rude and not friendly at all
Front desk people are soo rude and not friendly at all
10
Sarah Elizabeth
Feb 5, 2025
·
Stayed 4 nights
Everyone was so nice and helpful. Beautiful view. Comfortable room, although the pillows were hard. We did listen to “club Solaris” program. Had no intention of buying in and informed the Rep before it started. As the time went way over time we left. They weren’t very happy and we didn’t get the promo’s promised. If you aren’t interested don’t agree to listen. Would definitely return to this resort.
Everyone was so nice and helpful. Beautiful view. Comfortable room, although the pillows were hard. We did listen to “club Solaris” program. Had no intention of buying in and informed the Rep before it started. As the time went way over time we left. They weren’t very happy and we didn’t get the promo’s promised. If you aren’t interested don’t agree to listen. Would definitely return to this resort.
8
Hyacinth
Oct 1, 2025
·
Stayed 4 nights
Royal Solaris is a great option for the value. While it won't be the top luxury experience you would expect for the hotel, ambiance, dining, and pool area as the Marriot or Riu, it is a solid 4 star hotel that makes up for it with the 5 star service. The food is more catered to local dishes and lacks alot of western options outside of lunch. The dessert is 5/5 and excellent. The restaurants are okay and have a fine dining experience but the quality of food is okay. The hotel is still dated in some parts but they are constantly renovating and improving these areas. For 2 days of our stay you could hear them jackhammering and doing construction for 24 hours. In 2 years time I can see the aesthetics of the hotel improving quite substantially. The rooms themselves are modern and nice. Now my only con about the Royal Solaris is they want you to invest in their membership, time share. They will invite you to members breakfast, offer free excursions, massage and discounts on your stay to entice you to join. You are given the option to refuse after partaking in the free offers. However, it is best to just avoid that awkward situation. If you are a casual vacationer in Cancun membership will most likely not be for you. Also these excursions can be booked at an extremely better discount if you call the company offering it on trip advisor and Expedia directly from the hotel. This cuts out the middle man fees. If you visit 2 to 3 times a year a membership could be valuable.
Royal Solaris is a great option for the value. While it won't be the top luxury experience you would expect for the hotel, ambiance, dining, and pool area as the Marriot or Riu, it is a solid 4 star hotel that makes up for it with the 5 star service. The food is more catered to local dishes and lacks alot of western options outside of lunch. The dessert is 5/5 and excellent. The restaurants are okay and have a fine dining experience but the quality of food is okay. The hotel is still dated in some parts but they are constantly renovating and improving these areas. For 2 days of our stay you could hear them jackhammering and doing construction for 24 hours. In 2 years time I can see the aesthetics of the hotel improving quite substantially. The rooms themselves are modern and nice. Now my only con about the Royal Solaris is they want you to invest in their membership, time share. They will invite you to members breakfast, offer free excursions, massage and discounts on your stay to entice you to join. You are given the option to refuse after partaking in the free offers. However, it is best to just avoid that awkward situation. If you are a casual vacationer in Cancun membership will most likely not be for you. Also these excursions can be booked at an extremely better discount if you call the company offering it on trip advisor and Expedia directly from the hotel. This cuts out the middle man fees. If you visit 2 to 3 times a year a membership could be valuable.
10
francisco
Dec 8, 2024
·
Stayed 5 nights
The staff people were very friendly and helpful. Always in the lookout of anything.
The staff people were very friendly and helpful. Always in the lookout of anything.
10
Kseniia
Nov 11, 2025
·
Stayed 4 nights
I came here with my mom and 2 teenagers and we all loved it! Room was big enough for 4 of us. We had it cleaned every day. Staff is very friendly and helpful. Food was great with many choices. Hotel has its own store with everything you need for vacation (swimming suits, sunscreens, shirts and shorts, etc). Beach is clean with plenty of seats. We were absolutely happy with our stay!
I came here with my mom and 2 teenagers and we all loved it! Room was big enough for 4 of us. We had it cleaned every day. Staff is very friendly and helpful. Food was great with many choices. Hotel has its own store with everything you need for vacation (swimming suits, sunscreens, shirts and shorts, etc). Beach is clean with plenty of seats. We were absolutely happy with our stay!
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AI-generated summary based on recent guest reviews
Location
Convenient Hotel Zone location about a short drive from the airport, with easy bus access and a beachfront setting. Swimming can be limited by rough waves or rocks in front of the hotel.
Related guest reviews
6
Iwona
May 11, 2025
·
Stayed 7 nights
The property is ok but needs some upgrades. The beach is small, and you can't get into the ocean because it is violent. The waves are just too big to enjoy. The check-in was unpleasant; we were not informed about the property, and had to find out from the waiter where we could have other food options. They did not make any effort to make our room ready at least a little bit earlier.
The property is ok but needs some upgrades. The beach is small, and you can't get into the ocean because it is violent. The waves are just too big to enjoy. The check-in was unpleasant; we were not informed about the property, and had to find out from the waiter where we could have other food options. They did not make any effort to make our room ready at least a little bit earlier.
10
Walter
Feb 28, 2025
·
Stayed 3 nights
Awesome trip. Great location and easy access to restaurants and shopping off the resort.
Awesome trip. Great location and easy access to restaurants and shopping off the resort.
10
Johnson W
May 18, 2024
·
Stayed 4 nights
Great location & food options. Relaxing vacation any day.
Great location & food options. Relaxing vacation any day.
6
Pauline
Oct 17, 2025
·
Stayed 2 nights
Really 3 Star Hotel This is a budget hotel like La Quinta status. Food is under seasoned. All restaurants expect buffet requires reservations via download their app. One waitress for the pool and none for beach area. Drinks watered down. Staff very friendly. Not a lot of activities for the kids just pool. Room was spacious and cleaned everyday. Recommend if your family is on a budget not great for couples. 15min from airport, use uber, it’s cheaper than taxi.
Really 3 Star Hotel This is a budget hotel like La Quinta status. Food is under seasoned. All restaurants expect buffet requires reservations via download their app. One waitress for the pool and none for beach area. Drinks watered down. Staff very friendly. Not a lot of activities for the kids just pool. Room was spacious and cleaned everyday. Recommend if your family is on a budget not great for couples. 15min from airport, use uber, it’s cheaper than taxi.
10
Patricia
Mar 2, 2025
·
Stayed 3 nights
The hotel is conveniently located in the hotel zone and the beach property is clean. Restaurants very clean and good food. Overall, the hotel is recommendable.
The hotel is conveniently located in the hotel zone and the beach property is clean. Restaurants very clean and good food. Overall, the hotel is recommendable.
8
Jesus Angel Martinez
Jul 4, 2024
·
Stayed 5 nights
Properly has good food and entertainment. Easy access to beach.
Properly has good food and entertainment. Easy access to beach.
10
Susan
Mar 7, 2025
·
Stayed 9 nights
Our 9 days here were wonderful! Check in and out was very smooth and not a long wait. The hotel has an app that lists all the activities and restaurants and allows you to make reservations for the different restaurants. Sometimes the app was a bit slow or we had trouble getting online but it’s Mexico so the Wi-Fi is not always the best but we were on vacation so it’s ok. There were so many food choices that you could always find something to eat and the seafood options were always so fresh and amazing. We found some really wonderful waiters and would always ask to be in their section. Israel in the breakfast buffet is amazing! He made our stay special by his excellent service. Definitely eat at the Bogavante restaurant at lunch-no reservation needed and the food and view is amazing. You can also use the pool at the GR Caribe next to RS and it’s a quieter pool with more shade. When we were there the hotel was pretty busy with lots of families so you do have to get up early -7 am or so to find the best pool side seats. Same if you want to sit by the beach but even though there are umbrellas bc of the way the sun goes you often don’t have shade. The ocean is beautiful but there are some rocks so you have to be careful where you enter. Definitely do the parasailing with the guys right on the beach. It’s $75 per person and so worth it. The poolside staff is amazing with all the daily activities. Good job Matias Lalo Maggie Eder and Michele. We will def come back here!!
Our 9 days here were wonderful! Check in and out was very smooth and not a long wait. The hotel has an app that lists all the activities and restaurants and allows you to make reservations for the different restaurants. Sometimes the app was a bit slow or we had trouble getting online but it’s Mexico so the Wi-Fi is not always the best but we were on vacation so it’s ok. There were so many food choices that you could always find something to eat and the seafood options were always so fresh and amazing. We found some really wonderful waiters and would always ask to be in their section. Israel in the breakfast buffet is amazing! He made our stay special by his excellent service. Definitely eat at the Bogavante restaurant at lunch-no reservation needed and the food and view is amazing. You can also use the pool at the GR Caribe next to RS and it’s a quieter pool with more shade. When we were there the hotel was pretty busy with lots of families so you do have to get up early -7 am or so to find the best pool side seats. Same if you want to sit by the beach but even though there are umbrellas bc of the way the sun goes you often don’t have shade. The ocean is beautiful but there are some rocks so you have to be careful where you enter. Definitely do the parasailing with the guys right on the beach. It’s $75 per person and so worth it. The poolside staff is amazing with all the daily activities. Good job Matias Lalo Maggie Eder and Michele. We will def come back here!!
10
karen
Jun 21, 2024
·
Stayed 2 nights
Tudo muito bom. Praia linda.
Tudo muito bom. Praia linda.
10
Danielle
Mar 11, 2025
·
Stayed 5 nights
My husband & I loved this hotel, for our 2nd time in Cancun The staff was exceptional. The food was fabulous. We got a couples massage together. It was amazing. This is a family hotel. There are a lot of kids at this hotel, and in the swimming pool areas. That did not bother us. While staying at this hotel, we also had full access to the hotel next door. The pools, the buffets, the restaurants. It made us feel special. The view from our room was spectacular. For the price, this hotel was great. I can see why the price is a little lower than most, because of the Beach. It is beautiful, but there are rocks and red flags. You can not swim in it near by, you have to walk a little further down to the hotel beach spot (with yellow flags). I would stay at this hotel again, if I was on a budget. The hotels down the beach from this one are not good, I would not want to stay at them. My husband & I took a walk down the beach, and I am glad I did not choose them. These hotels are less expensive for a reason. Keep that in mind when choosing a hotel.
My husband & I loved this hotel, for our 2nd time in Cancun The staff was exceptional. The food was fabulous. We got a couples massage together. It was amazing. This is a family hotel. There are a lot of kids at this hotel, and in the swimming pool areas. That did not bother us. While staying at this hotel, we also had full access to the hotel next door. The pools, the buffets, the restaurants. It made us feel special. The view from our room was spectacular. For the price, this hotel was great. I can see why the price is a little lower than most, because of the Beach. It is beautiful, but there are rocks and red flags. You can not swim in it near by, you have to walk a little further down to the hotel beach spot (with yellow flags). I would stay at this hotel again, if I was on a budget. The hotels down the beach from this one are not good, I would not want to stay at them. My husband & I took a walk down the beach, and I am glad I did not choose them. These hotels are less expensive for a reason. Keep that in mind when choosing a hotel.
8
Brett
Sep 9, 2024
·
Stayed 7 nights
I liked the swim up bar, the staff and the beach front property. Food was good, good variety each day. Excellent concierge, insightful to help with activities or shuttles. What I didnt like: Not a fan of sharing the pool to the other resorts. No coffee machine in the lobby. Issues with key getting into our room.
I liked the swim up bar, the staff and the beach front property. Food was good, good variety each day. Excellent concierge, insightful to help with activities or shuttles. What I didnt like: Not a fan of sharing the pool to the other resorts. No coffee machine in the lobby. Issues with key getting into our room.
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AI-generated summary based on recent guest reviews
Dining
Buffets are frequently described as repetitive, lukewarm, or limited, and dinner reservations can be hard to secure; some drinks taste watered down. A few restaurants and items (e.g., Marco Polo, Bogavante, pizza, desserts, breakfast omelets) earn praise.
Related guest reviews
8
Kristi
Mar 31, 2025
·
Stayed 4 nights
#Expedia did me dirty. They listed this as a romantic stay, which threw us off when we realized it was a family and kids resort. Great for families, nice staff, lots of pizza, fries, and nachos, but that’s about it. Theres 3 adult only hot tubs, all with kids swimming in them. Nice views and a beautiful ocean. Marco Polo was the fancy restaurant inside where we did end up having a romantic dinner after all, which was lovely. Just wish it wasn’t advertised as a “romantic steal”.
#Expedia did me dirty. They listed this as a romantic stay, which threw us off when we realized it was a family and kids resort. Great for families, nice staff, lots of pizza, fries, and nachos, but that’s about it. Theres 3 adult only hot tubs, all with kids swimming in them. Nice views and a beautiful ocean. Marco Polo was the fancy restaurant inside where we did end up having a romantic dinner after all, which was lovely. Just wish it wasn’t advertised as a “romantic steal”.
6
Thea
Dec 6, 2025
·
Stayed 3 nights
Pros: Had a great trip here with kids. They had a good time in the pools and kids area all day! We would come back, as it was a good value. Pools, beach, and outdoor areas were nice, views from ocean-view room were truly great! Cons: Food: was not good unfortunately, despite there being a good amount of options. (Kids mostly ate hotdogs and pizza and desserts.) Things were either undercooked or burnt under heatlamps. Lots of the food handling didn’t seem too clean. We were here on mostly weekdays but on the weekends they were not able to keep up with the buffet food at the snackbar. Cleanliness: A couple times common restrooms and drains were backing up and there was no soap. WiFi: Absolutely horrible. My partner needed to work during the trip in order for us to be able to come on the dates we booked. There was only WiFi on Wednesday. From Thurs-Sat there was no WiFi at all in the rooms and only occasionally intermittently in common areas.
Pros: Had a great trip here with kids. They had a good time in the pools and kids area all day! We would come back, as it was a good value. Pools, beach, and outdoor areas were nice, views from ocean-view room were truly great! Cons: Food: was not good unfortunately, despite there being a good amount of options. (Kids mostly ate hotdogs and pizza and desserts.) Things were either undercooked or burnt under heatlamps. Lots of the food handling didn’t seem too clean. We were here on mostly weekdays but on the weekends they were not able to keep up with the buffet food at the snackbar. Cleanliness: A couple times common restrooms and drains were backing up and there was no soap. WiFi: Absolutely horrible. My partner needed to work during the trip in order for us to be able to come on the dates we booked. There was only WiFi on Wednesday. From Thurs-Sat there was no WiFi at all in the rooms and only occasionally intermittently in common areas.
6
Simon
Jul 18, 2025
·
Stayed 3 nights
Great staff but food no good and always the same, morning and aftrnoon. Very hard to reserve restaurants for dinner. We will not return again
Great staff but food no good and always the same, morning and aftrnoon. Very hard to reserve restaurants for dinner. We will not return again
8
Carrie
Nov 12, 2025
·
Stayed 6 nights
Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming
Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming
6
Hector M
Apr 15, 2025
·
Stayed 9 nights
Food is average, no seafood, just fish, no good beef. Drinks are average. Beer just 1 and draft, XX beer. The rest is fine. The building needs maintenance outside.
Food is average, no seafood, just fish, no good beef. Drinks are average. Beer just 1 and draft, XX beer. The rest is fine. The building needs maintenance outside.
8
Roxannie
Aug 17, 2025
·
Stayed 4 nights
The food is cold, service poor
The food is cold, service poor
10
salah eddine
Aug 6, 2025
·
Stayed 6 nights
Overall our stay was good. The staff is very friendly and nice. The hotel is clean. The food was the issue. Yes the buffet are huge and variety of choices but the taste was not very delicious. It makes sense when they have to cook for over than 500 people every day. They have also some good restaurants, booking is required before, the food is delicious. I recommend the hotel.
Overall our stay was good. The staff is very friendly and nice. The hotel is clean. The food was the issue. Yes the buffet are huge and variety of choices but the taste was not very delicious. It makes sense when they have to cook for over than 500 people every day. They have also some good restaurants, booking is required before, the food is delicious. I recommend the hotel.
10
Carlos
May 26, 2025
·
Stayed 6 nights
However some of the food for the all inclusive was ok at best and the drinks were watered down. But overall it was a good experience.
However some of the food for the all inclusive was ok at best and the drinks were watered down. But overall it was a good experience.
8
Kelly Jean
Jun 29, 2025
·
Stayed 7 nights
This was very misleading, sharing amenities with the hotel next door made dining very chaotic, the pool area was overflowing with children. We made dinner reservations with the bogavante restaurant on weds at 8:30 when we arrived the restaurant was closed. The food in the buffet was repetitive the same things offered every day. Not good nor a good variety. We had a room with a jacuzzi on the balcony and it did not work. Most of the wait staff was unattentive and rude. Our room was nice and comfortable that is the plus. Would we stay there again? That is a no.
This was very misleading, sharing amenities with the hotel next door made dining very chaotic, the pool area was overflowing with children. We made dinner reservations with the bogavante restaurant on weds at 8:30 when we arrived the restaurant was closed. The food in the buffet was repetitive the same things offered every day. Not good nor a good variety. We had a room with a jacuzzi on the balcony and it did not work. Most of the wait staff was unattentive and rude. Our room was nice and comfortable that is the plus. Would we stay there again? That is a no.
8
Hyacinth
Oct 1, 2025
·
Stayed 4 nights
Royal Solaris is a great option for the value. While it won't be the top luxury experience you would expect for the hotel, ambiance, dining, and pool area as the Marriot or Riu, it is a solid 4 star hotel that makes up for it with the 5 star service. The food is more catered to local dishes and lacks alot of western options outside of lunch. The dessert is 5/5 and excellent. The restaurants are okay and have a fine dining experience but the quality of food is okay. The hotel is still dated in some parts but they are constantly renovating and improving these areas. For 2 days of our stay you could hear them jackhammering and doing construction for 24 hours. In 2 years time I can see the aesthetics of the hotel improving quite substantially. The rooms themselves are modern and nice. Now my only con about the Royal Solaris is they want you to invest in their membership, time share. They will invite you to members breakfast, offer free excursions, massage and discounts on your stay to entice you to join. You are given the option to refuse after partaking in the free offers. However, it is best to just avoid that awkward situation. If you are a casual vacationer in Cancun membership will most likely not be for you. Also these excursions can be booked at an extremely better discount if you call the company offering it on trip advisor and Expedia directly from the hotel. This cuts out the middle man fees. If you visit 2 to 3 times a year a membership could be valuable.
Royal Solaris is a great option for the value. While it won't be the top luxury experience you would expect for the hotel, ambiance, dining, and pool area as the Marriot or Riu, it is a solid 4 star hotel that makes up for it with the 5 star service. The food is more catered to local dishes and lacks alot of western options outside of lunch. The dessert is 5/5 and excellent. The restaurants are okay and have a fine dining experience but the quality of food is okay. The hotel is still dated in some parts but they are constantly renovating and improving these areas. For 2 days of our stay you could hear them jackhammering and doing construction for 24 hours. In 2 years time I can see the aesthetics of the hotel improving quite substantially. The rooms themselves are modern and nice. Now my only con about the Royal Solaris is they want you to invest in their membership, time share. They will invite you to members breakfast, offer free excursions, massage and discounts on your stay to entice you to join. You are given the option to refuse after partaking in the free offers. However, it is best to just avoid that awkward situation. If you are a casual vacationer in Cancun membership will most likely not be for you. Also these excursions can be booked at an extremely better discount if you call the company offering it on trip advisor and Expedia directly from the hotel. This cuts out the middle man fees. If you visit 2 to 3 times a year a membership could be valuable.
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AI-generated summary based on recent guest reviews
6
Daniel
2 weeks ago
·
Stayed 5 nights
We had a great time. I've never met a staff as kind and helpful. We will definitely be back.
We had a great time. I've never met a staff as kind and helpful. We will definitely be back.
8
Seyed
May 16, 2026
·
Stayed 3 nights
Every thing was at this hotels , food, entertainment and many other things.
Every thing was at this hotels , food, entertainment and many other things.
10
Susan Ann-Marie
Apr 15, 2026
·
Stayed 6 nights
It all was amazing, only thing we were truly missing is a 27/7 coffee station since we’re big coffee lovers. The front desk staff were amazing and very helpful. I didn’t care for the staff who tried to push time shares or memberships though. Absolutely loved the swim up bar , the pool water was amazing and warm.
It all was amazing, only thing we were truly missing is a 27/7 coffee station since we’re big coffee lovers. The front desk staff were amazing and very helpful. I didn’t care for the staff who tried to push time shares or memberships though. Absolutely loved the swim up bar , the pool water was amazing and warm.
6
Youness
Apr 13, 2026
·
Stayed 5 nights
They need more options to announce entertainment for night programs
They need more options to announce entertainment for night programs
10
Emily
Apr 11, 2026
·
Stayed 4 nights
Clean and kid friendly
Clean and kid friendly
Blvd. Kukulcan Km. 20.5. Lote. 64 2a etapa. Sección A, Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Location
A stay at Royal Solaris Cancun - All Inclusive places you in the heart of Cancun, within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. This all-inclusive property is 0.8 mi (1.3 km) from Delfines Beach and 4.4 mi (7.1 km) from La Isla Shopping Mall.
Nichupté Lagoon(0.2 miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.6 miles)
El Rey Ruins(0.7 miles)
Iberostar Cancun Golf Course(0.7 miles)
Delfines Beach(0.8 miles)
Arrecife de Puerto Morelos National Park(1.5 miles)
FAQs about Royal Solaris Cancun - All Inclusive
Free valet parking is available on-site, and no reservation is required.
A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in is not allowed, but late check-out may be available upon request.
Yes, airport shuttle services are available. Guests can arrange the transfer through the property.
The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible bathrooms. Elevators are available for ease of movement.
The property is located in Cancun's Hotel Zone, within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. It is 0.8 mi (1.3 km) from Delfines Beach and 4.4 mi (7.1 km) from La Isla Shopping Mall.
Yes, there is an outdoor swimming pool available for guests. The pool is operational year-round.
Children are welcome at the property. Kids can stay for free up to a certain age, making it a family-friendly destination.
Have a question?
Instant AI responses are based on hotel information
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not allow early check-in.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 21 years old
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The hotel advises that room view requests made during booking are subject to availability at check-in.
- All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.
- Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Credit card charges are subject to a surcharge of 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Bingo
Concierge Services
Lockers Available
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Kids Club
Breakfast in the Room
Snack Bar/Deli
Activities
Swimming pool
Garden
Beach (Nearby)
Playground
Pool Outdoor
Live Music
Outdoor Furniture
Terrace
Fitness Center (nearby)
Water Park