Name: Hilton Garden Inn Abilene
Address: 4449 Ridgemont Dr, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: US$218–US$485 per night
Rating: 8.7

What guests think

At Hilton Garden Inn Abilene, many travelers appreciate the convenient location and on-site bar and breakfast, though several note late-night hallway noise and occasional disruptions from maintenance, water outages, elevator downtime, or renovation activity.

Cleanliness is widely praised, but a few guests found issues such as dirty floors, leftover items in fridges, mold, and incomplete housekeeping. Rooms are generally comfortable with a modern feel; a few guests mention firm mattresses and noise from other guests. Staff are frequently described as friendly and helpful, though some reviews cite unreturned calls, check-in delays, and housekeeping requests not met. A practical choice for Abilene visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the on-site bar and snack area; some reviews note renovation-related noise and occasional service outages such as water or elevator issues.

Related guest reviews

8

Shantel

8 Mar 2024

·

Stayed 1 night

We were in a room next to a room that apparently flooded and there were five blowers in hallway. I was also charged some extra fees after our stay that I didn’t charge.

8

Wayne

26 Sept 2025

·

Stayed 1 night

free parking for staying more than four nights.

10

Jerrold

13 Aug 2023

·

Stayed 2 nights

The property is under a massive overhaul, and it was noisy and a lot of workers doing their jobs.

10

Melissa

11 Sept 2025

·

Stayed 5 nights

There has been a remodel and refresh of the hotel and maintenance and upkeep excellent.

4

Raymond

17 May 2025

·

Stayed 1 night

Ev charger did not work. Front desk person said o well, I can refund your money because we can resell the room. Caused me to have to charge at a Tesla station for over an hour.

8

Shannon

29 May 2025

·

Stayed 1 night

The room was very nice and spacious, there is a great snack bar to purchase your evening cravings. The bar is open till 10 pm.

8

Kelly

30 May 2024

·

Stayed 1 night

They had no water when we arrived and I needed to shower before attending graduation. They told us they had water as I was leaving to go somewhere else to shower. They had another water outage the following day.

6

Jennifer

12 Mar 2023

·

Stayed 1 night

Overall stay was nice. I know they were having problems with fire alarm which was frustrating being woken up in the middle of the night but that was out of their control. What was really frustrating was when the elevators weren’t working but NO SIGN was posted so stood there for a while wondering what was going on. Finally found stairs that lead me outside so had to walk around the outside of building to lobby to find front desk staff on personal phone chatting not paying attention to me when she could’ve been trying to help inform people of situation.

10

Denise

28 May 2025

·

Stayed 1 night

This hotel is wonderful. Clean modern and a great staff. Love having the lobby bar a restaurant. Very convenient.

6

Norma

9 Aug 2025

·

Stayed 1 night

No pool or hot tub. Refrigerator had a used water bottle and an empty cup. So it wasn’t clean

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Cleanliness

Many reviews praise very clean rooms and a refreshed property, but others cite dirty or sticky floors, leftover items in fridges, mold, and missed housekeeping details.

Related guest reviews

10

Joe

28 Dec 2025

·

Stayed 1 night

Everything was clean and new, the room was very comfortable!

10

Dennis

7 Sept 2025

·

Stayed 2 nights

The staff was so friendly and helpful. And the whole Hotel was immaculately clean.

8

Dr. Matt

20 Aug 2024

·

Stayed 3 nights

Nice hotel with clean rooms.

10

Tracey

25 Sept 2023

·

Stayed 1 night

I only stayed one night but I had a great experience. The check in was pleasant, both ladies were very pleasant and professional while one was training. The hotel smelled clean and fresh along with my room. I didn’t use any services but since I do visit Abilene I believe I have found my goto hotel now! Thank you!

4

Ty

1 Aug 2025

·

Stayed 1 night

The floors were disgusting in the room took a white towel and wiped up a 3 x 3 spot and it never almost completely brown. If you were barefoot, you could feel something really sticky. It would turn your feet black. If you’re wearing socks, it would turn your socks black too also.

10

Darla

27 Apr 2025

·

Stayed 2 nights

Very clean!

6

Loretta

27 Feb 2024

·

Stayed 2 nights

Staff was very pleasant but room could have been cleaner. Dust and hair on floor and specs of dirt in the tub. No toilet paper roller, no towel bars and no blow dryer. Partial renovation in progress.

4

Jason

12 Nov 2024

·

Stayed 1 night

The hotel room had mold in it and was missing the towel holder. I’m disabled and have bad lungs but it was late so I had to stay anyhow. It was a nice looking hotel and the staff were friendly.

6

Norma

9 Aug 2025

·

Stayed 1 night

No pool or hot tub. Refrigerator had a used water bottle and an empty cup. So it wasn’t clean

4

Melissa

25 May 2025

·

Stayed 2 nights

Room seemed sticky as if staff rush the cleaning of the room. There were no trash bags to throw trash. Trash cans are so small. Toilet is very low to the ground for some reason. It was nice cold air was one good thing.

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Rooms

Rooms are generally comfortable with a modern feel; a few guests mention firm mattresses and noise from other guests.

Related guest reviews

10

Joe

28 Dec 2025

·

Stayed 1 night

Everything was clean and new, the room was very comfortable!

6

Vincent

12 Mar 2023

·

Stayed 1 night

Hotel was very clean, and in a good location. Our stay was great, except twice during the night a loud fire alarm went off in the room causing no one to be able to sleep well. I don’t know why this occurred since there was no fire, but it definately messed up our sleep.

10

Thomas

7 Dec 2022

·

Stayed 1 night

Room had seperate tub and shower.

10

Anthony

21 Oct 2023

·

Stayed 1 night

Great stay. Room was nice and bed was comfortable.

10

Erica

8 Dec 2025

·

Stayed 1 night

Everything about the room and hotel was great. The only thing was loud guests up and down the hall very late into the night. - one room had a party it sounded like.

8

Shannon

29 May 2025

·

Stayed 1 night

The room was very nice and spacious, there is a great snack bar to purchase your evening cravings. The bar is open till 10 pm.

2

Nkem

2 Aug 2025

·

Stayed 1 night

The hotel was so noice. We left at about 3am because we couldn’t sleep and had to get another hotel.

6

Matthew

17 Jan 2023

·

Stayed 19,373 nights

Very handy to walk to stores. Very urban. Facility was clean and staff friendly. Very firm bed and noisy rooms.

10

Ana

27 Jul 2024

·

Stayed 1 night

Was so comfortable loved the rooms

10

Denise

28 May 2025

·

Stayed 1 night

This hotel is wonderful. Clean modern and a great staff. Love having the lobby bar a restaurant. Very convenient.

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Service

Staff are widely described as friendly and helpful, especially at breakfast and check-in, though some guests report unreturned calls, check-in delays, and housekeeping not completed on request.

Related guest reviews

4

Dorothy

15 May 2023

·

Stayed 2 nights

They did not have the room that was reserved.We asked that our room be cleaned and it wasn’t. When I asked for clean wash clothes I was given hand towels and had to go back down a second time to get what I asked for.

10

Matthew

13 Aug 2025

·

Stayed 1 night

Ate at the bar and dinner was fantastic. The service has been excellent.

10

Richard

21 Apr 2025

·

Stayed 1 night

Front desk person was exceptional.

10

Dennis

7 Sept 2025

·

Stayed 2 nights

The staff was so friendly and helpful. And the whole Hotel was immaculately clean.

10

Janice

17 Mar 2025

·

Stayed 3 nights

The staff was super friendly and went out of their way to accommodate us, and we saw them provide the same excellent service to other guests as well.

10

Kelly

1 Sept 2025

·

Stayed 2 nights

Staff at the breakfast buffet and grill are excellent!!! Food is very good.

2

Frank

26 Apr 2025

·

Stayed 1 night

We have stayed at this property dozens of time. Check-in was a mess. I showed up at 2:45 and was told the room was not ready. I was quickly reminded check-in is 4 PM. I gave it 45 minutes and came back to find the room still not ready. I had heard them radio the housekeeping staff who stated they only needed to make the bed in room 305. We ended up having to leave. We did get back into the room around six. I was also informed my room was accessible. I asked for a different room and they told me it was impossible even though they had plenty of rooms available. They stated the reason was because it was booked through a third-party. I’ve never had that issue Come up in all of my travels. Although the reservation may have been inadvertently booked as accessible,We did not need an accessible and by having one, could have potentially taken one away from someone who really needed it. This was not the Customer Service we have been accustomed to at this property over the years. We will consider other options for our next visit.

6

Rebecca

29 May 2023

·

Stayed 1 night

This property was nice. Very new. We liked the shower a lot. But I kept getting emails for about 36 hours before arrival telling me to download the app to skip checking in at the front desk. I never could get it to work. So I started calling the front desk to verify our room because we were running later than the check in time. (In the past, we have been delayed by construction and a hotel gave away our room even though it was confirmed. So we don't want that to happen again.) We thought it might be 11pm before we arrived at this property but we did get there around 7pm. But no one ever picked up the phone at the front desk all that afternoon. I called 6x but no one answered. I finally called the new reservations line and she was able to put a note on my reservation about later arrival. There were 2 girls at the front desk when we checked in. When I went back later, because she only gave us 1 key, both girls were just sitting on the sofa in the lobby area chatting. Obviously this is why the phone never was answered that day. Very poor customer service. The hotel was nice but this one item was disappointing. bp

10

Sherri

19 Aug 2024

·

Stayed 1 night

The staff was excellent, courteous and helpful. Especially Crystal who checked us in. Very nice, and efficient. The breakfast crew did a great job. They were quick, they served a lot of people. Every thing was ready and they were very kind. The variety was good, and it all tasted delicious. If I need to stay in that area again I would definitely stay there or recommend it.

8

Cleveland

2 Dec 2025

·

Stayed 1 night

Room was very clean and staff was most friendly

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Location

Location is convenient for shops and work, and several guests say it is close to essentials.

Related guest reviews

8

Julie

6 Mar 2023

·

Stayed 3 nights

Friendly staff, nice rooms and great location. Would definitely recommend if your travel brings you to Abilene

10

Patricia

8 Jan 2023

·

Stayed 1 night

Very reasonable, clean, convenient, quiet

6

Matthew

17 Jan 2023

·

Stayed 19,373 nights

Very handy to walk to stores. Very urban. Facility was clean and staff friendly. Very firm bed and noisy rooms.

10

Mohammad

10 Jun 2024

·

Stayed 1 night

Location

10

Suzette

25 Mar 2024

·

Stayed 1 night

Convenient to work

10

Kelly

27 Jul 2025

·

Stayed 1 night

It is always clean, great staff, great location. It’s always my number one pick in Abilene!

4

Abraham

20 Feb 2025

·

Stayed 1 night

Close to everything essential

10

RYAN

11 Jul 2025

·

Stayed 1 night

Nice property, good location, recommended.

10

Robert

28 Jul 2023

·

Stayed 1 night

Very friendly staff & conveniently located.

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Dining

Breakfast and bar offerings receive strong feedback, with tasty made to order items and friendly service; one review notes adequate service and concern about a visibly ill bar employee.

Related guest reviews

8

Lesley

17 Apr 2023

·

Stayed 1 night

I really like Hilton. The rooms are nice and the facilities are well kept. I really like the option for their breakfast. They have one of the best buffet options out there for those with a simple breakfast. They do have a problem with their connection with Expedia. This Hotel overbooked my room and were unable to give me a comparable room. I would advise booking with them through the Hotel and not through Expedia.

10

Matthew

13 Aug 2025

·

Stayed 1 night

Ate at the bar and dinner was fantastic. The service has been excellent.

10

Kelly

1 Sept 2025

·

Stayed 2 nights

Staff at the breakfast buffet and grill are excellent!!! Food is very good.

10

Juanita

28 Dec 2022

·

Stayed 1 night

Our stay was pleasant and comfortable. The rooms were clean and the bed was comfortable; there was hot water and plenty of amenities and towels available. The staff is friendly, and having a restaurant in the hotel is a plus! Great stay overall.

10

Juanita

20 Dec 2022

·

Stayed 1 night

Amazing stay. Couteous staff,clean spaces, and great food.

6

Lannie

28 Nov 2023

·

Stayed 1 night

We had dinner and drinks in the hotel restaurant/bar area. The food was good service adequate. MAJOR CONCERN: There was a male employee working at the bar who was obviously not feeling well. He kept laying his head on the bar he was clearly feeling sick. He should not have been working around people in that condition. Also I saw no evidence of a manager on duty.

10

Beth

8 Apr 2024

·

Stayed 1 night

Very comfortable stay at this hotel. because I need gluten-free food, I’m always curious about the available food. But it was easy to have a gluten-free breakfast.

8

Shannon

29 May 2025

·

Stayed 1 night

The room was very nice and spacious, there is a great snack bar to purchase your evening cravings. The bar is open till 10 pm.

10

Denise

28 May 2025

·

Stayed 1 night

This hotel is wonderful. Clean modern and a great staff. Love having the lobby bar a restaurant. Very convenient.

10

Jamie

29 Apr 2025

·

Stayed 4 nights

The hotel was very clean, comfortable beds .Breakfast was great made to order omelets by Josh. Tessie our server was great ! Would stay again..

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Month	Average price
January	US$237
February	US$258
March	US$302
April	US$318
May	US$307
June	US$306
July	US$275
August	US$261
September	US$221
October	US$240
November	US$218
December	US$214

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10 $327	11 $269	12 $230
13 $222	14 $375	15 $433	16 $431	17 $395	18 $301	19 $279
20 $218	21 $286	22 $325	23 $361	24 $277	25 $430	26 $295
27 $247	28 $310	29 $378	30 $280

Su	Mo	Tu	We	Th	Fr	Sa
				1 $306	2 $320	3 $256
4 $229	5 $273	6 $301	7 $286	8 $295	9 $280	10 $308
11 $274	12 $331	13 $485	14 $390	15 $319	16 $304	17 $289
18 $263	19 $294	20 $384	21 $343	22 $372	23 $366	24 $317
25 $302	26 $315	27 $308	28 $329	29 $378	30 $386	31 $317

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Monthly average prices

About this property

Location

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What guests think

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