Is parking available at the property?

Free self-parking is available on-site. Parking is limited, and no reservation is required.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet per night, varying based on length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in is available for a fee of USD 25, subject to availability. Late check-out is also available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including accessible parking and public areas. Specific accessibility features for rooms and bathrooms are not detailed.

What is the location of the property in relation to key landmarks?

The property is located in Jacksonville (Northwest), within a 15-minute drive of EverBank Stadium and Jacksonville Naval Air Station. It is 10.5 miles from Jacksonville Zoo and Gardens and 2.1 miles from Gateway Shopping Center.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests. The operational hours are not specified.

What are the policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Stayable Jax West

What guests think

Reviews for Stayable Jax West are highly mixed, with some praising kind staff and the occasional clean, quiet room, while many cite ongoing renovations and operational inconsistency that impact check-in, room readiness, and the availability or reliability of basic amenities.

Several guests report roaches, mildew or smoke odors, and missing linens or towels. Common maintenance complaints include weak or nonworking AC, broken locks and keys, nonfunctioning showers or hot water, spotty Wi-Fi or cable, a closed pool, and out-of-service ice machines. Service feedback ranges from helpful individuals to long waits, absent staff, and deposit or refund disputes, with a few noting nearby dining and an uncomfortable parking-lot scene. Expect a bare-bones stay with notable drawbacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An indoor pool is mentioned but is often closed or inaccessible; multiple reviews cite broken or unavailable ice machines and occasional Wi-Fi/cable outages. Several guests noted there is no breakfast on site.

Related guest reviews

4

Michael Lawrence

30 Apr 2024

·

Stayed 7 nights

Problems dirty in and out of the room doors don't lock keys never work computer doesn't work washer and dryer 2 of 4 broken tv in and out a lot of outs

4

Michael

24 May 2024

·

Stayed 1 night

check in took about 20 minutes due to new employee working by herself and every so often a lady would come in and help and then leave. Internet ad listed a breakfast and the clerk said there was no breakfast. In room the hair dryer was taken off wall and there were not enough towels and rags and desk said we would have to pay for more towels. Floor was very dirty with dog hair

2

Francisco

20 Feb 2023

·

Stayed 1 night

Que la piscina no esté en servicio

Translate

10

Wanetta

26 Dec 2025

·

Stayed 4 nights

Indoor pool!

4

David

18 Jun 2024

·

Stayed 1 night

No me gustó el ambiente niño jugando en el parking muchas personas fumando en los arrededores y parte en remodelación y deterioros la piscina no funciona

Translate

2

Robin

20 Jan 2024

·

Stayed 1 night

This place was horrible, no Ice, all the machine were broken, they didn't have any top sheets on the bed, crazy.😵‍💫

2

GENE

9 Aug 2025

·

Stayed 3 nights

No breakfast, no room service you know nothing worth staying at this motel again beware

8

Avid

21 May 2024

·

Stayed 4 nights

I lost cable & WiFi for a whole night. We weren’t able to use the facilities to the full extend we did not have access to the pool. There was a really strong cigarette smell. There was no personal to attend to us when we proceeded to check out so we were forced to leave the card keys in the front & forced to leave before getting our deposit back

2

Matthew

1 Mar 2025

·

Stayed 9 nights

Dirty, roach infested, drugs, noisy, unprofessional staff, staff cannot speak English, water, and internet goes out. 200$ in hidden fees. The bathroom vent is upside down and connected to another room. So you can hear and smell the other tenants(weed). Stay away from the stay able

2

Margaret

27 Apr 2025

·

Stayed 1 night

Disgusting no hot water, ice machine, towels ect… yet, sure we’ve bedbugs Drug actions took place in front of me!

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Cleanliness

Many reviews describe poor cleanliness, including roaches, mold or mildew smells, and dirty or stained linens and floors; a few guests noted clean rooms.

Related guest reviews

2

Courtney

15 Nov 2025

·

Stayed 2 nights

I was overcharged and forced to stay in a room that was under construction walls and ceiling full of mold and rust stains infested with nats several roach siteing and lots of illegal activities going on every time I entered a breeze way another was always out there smoking drugs like it was a normal day

2

frankie

1 Mar 2025

·

Stayed 1 night

Dirty linen Eaten up by fleas I want my money back

2

Meagan

1 Jul 2024

·

Stayed 2 nights

dirty. absolutely do not waste your money. not a good experience at all. we did not end up staying here because it was not clean. pee stains on sheets, trash everywhere. hair.

2

Courtney

15 Nov 2025

·

Stayed 6 nights

Rooms still under construction with mold roaches and rust drug infested environment and way to many cats over priced and under construction

2

Wilfredo

7 Dec 2025

·

Stayed 2 nights

no front desk staff available. Roaches in room. cigarrette smoke from other room coming thru bathroom vent . Horrible

10

W

20 Dec 2025

·

Stayed 2 nights

Staff was very nice, prices reasonable, no coffee, but plenty of restaurants in the area, very clean rooms!

2

Oscar

22 Feb 2025

·

Stayed 4 nights

I didn’t like nothing at all. The rooms are dirty as fu.. the rooms also smell like trash these hotel need to be taken out of business

2

Yvette

27 Jan 2026

·

Stayed 1 night

The only good thing about my stay was the front desk staff was very nice and the hot shower!!! Ok now the bad thing , so upon checking in I was told my total of my room and then I was informed that the room deposit would be $100 (looking crazy ) I let the nice Andy know that I was sene a email that stated the deposit was $50!! So she began to state that no it’s $100! So I let her know I was not happy bout it and that she needs to let her boss or yet the owner that I was sent a message by their hotel not a 3rd party company stating my deposit was $50 ! Ok boom so once we got that out the way me and my friend got the key and headed to the room . Sooo when we went in the room of course I did a walk through and what did my eyes see , we had no shower curtain, no towels, washcloths, cups,ice bucket, coffee maker oh and multiple roaches crawling around on the table and floor!! Went back to the front desk to let the ladies know I had no towels in the room and shower curtain and roaches !! I get a sad apology and was told they might not have any towels (looks crazy again) so boom fast forward she managed to find us 2 towels, 1 wash cloth (tragic!!) next issue , me and my friend stepped out the room and when we tried to get back in the room some mysterious way the security latch gets hooked onto the door to where we couldn’t even get into our hotel room so we had to get the lady at the front desk to go find some type of Jimmy object to open our door which caused us to have to stand

2

Keisha

2 May 2025

·

Stayed 3 nights

Dirty outside, stale moldy rooms. Ghetto trashy people

2

Margaret

27 Apr 2025

·

Stayed 1 night

Disgusting no hot water, ice machine, towels ect… yet, sure we’ve bedbugs Drug actions took place in front of me!

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Rooms

Rooms frequently suffer from maintenance and comfort issues such as ineffective AC, broken showers or hot water, malfunctioning locks or keys, and lingering smoke odors; a few guests reported quiet stays or a comfortable bed.

Related guest reviews

4

Michael Lawrence

30 Apr 2024

·

Stayed 7 nights

Problems dirty in and out of the room doors don't lock keys never work computer doesn't work washer and dryer 2 of 4 broken tv in and out a lot of outs

2

Megan M

5 May 2024

·

Stayed 1 night

Took an hour to get checked in. The shower/bath didn’t work, the floor was dirty dirty to the point where my children’s feet turned black and just overall was not comfortable. I had stayed in this exact hotel when it was a Quality Inn and it was so much better then. I’m not sure what happened.

10

raymond

11 Mar 2024

·

Stayed 1 night

Nice bed,. Shampoo. No coffee machine in room.

2

Liana

5 Oct 2024

·

Stayed 2 nights

Checked in and couldn't stay. No ac, smelt of cigarettes. I couldnt breathe within less than 5 minutes in the room. And was refused a refund.

2

Beth

26 May 2024

·

Stayed 2 nights

This place is terrible. My reservation was for a non-smoking room, but I got a room that has years of smoke in it- I should have said something, but was tired and didn’t want to have to wait another 30 minutes to check in. The wait to check in took awhile because they had to check the room and do “arrival photos” where they take pics of the room before you check in. Trust me, this room wasn’t “arrival photo” worthy. The staff was ok, they put a newer TV in the room. The smoke smell was really bad. I have to wash all the clothes I had with me twice. The towels appeared to be dirty and had hair through them, I used my dirty beach towel instead. I had a two night stay, but didn’t sleep there the 2nd night. For a few more dollars go somewhere else. The price was right on this one, but I do not recommend reserving a room here. I wish I would have read the other comments first before booking, but…. Lesson learned. I did respond to Stayable directly to relay these issues, but the comments were the same as the comments on the other posts. That my feedback is important and that they will use it to improve, but I doubt it. Seriously, pay a few more bucks and go somewhere else

4

Richard

21 Jul 2025

·

Stayed 1 night

The bath tub had hair in it. the ac went out. i went to check out no one was at the front desk. no ac at front desk i was sweating at check in.

2

Yvette

27 Jan 2026

·

Stayed 1 night

The only good thing about my stay was the front desk staff was very nice and the hot shower!!! Ok now the bad thing , so upon checking in I was told my total of my room and then I was informed that the room deposit would be $100 (looking crazy ) I let the nice Andy know that I was sene a email that stated the deposit was $50!! So she began to state that no it’s $100! So I let her know I was not happy bout it and that she needs to let her boss or yet the owner that I was sent a message by their hotel not a 3rd party company stating my deposit was $50 ! Ok boom so once we got that out the way me and my friend got the key and headed to the room . Sooo when we went in the room of course I did a walk through and what did my eyes see , we had no shower curtain, no towels, washcloths, cups,ice bucket, coffee maker oh and multiple roaches crawling around on the table and floor!! Went back to the front desk to let the ladies know I had no towels in the room and shower curtain and roaches !! I get a sad apology and was told they might not have any towels (looks crazy again) so boom fast forward she managed to find us 2 towels, 1 wash cloth (tragic!!) next issue , me and my friend stepped out the room and when we tried to get back in the room some mysterious way the security latch gets hooked onto the door to where we couldn’t even get into our hotel room so we had to get the lady at the front desk to go find some type of Jimmy object to open our door which caused us to have to stand

4

Marvin

10 Oct 2024

·

Stayed 1 night

Most rooms were being used for storage. Room had no hot water, and the hotel had NO towels. I’m surprised they are allowed to operate this property.

4

Kimberly

11 Dec 2025

·

Stayed 3 nights

Air conditioning not effective. Parking was okay Noone was at front desk for checkout. Keys not made at check in. Had tp return after hour's and clerk claimed key machine working. Keys made day after checkin and did not work first 10minutes I attempted to open door. Finally I got check in information and tried door one last time(looking at camera facing room doors) it worked , the key unlocked door.

2

mauredson

25 Mar 2025

·

Stayed 1 night

How absurdly stinky of cigarettes, bad smell in the water, air conditioning doesn't let you sleep, in addition to a terrible receptionist who doesn't stay at the reception, I spent 30 minutes knocking on the door and pressing the bell for him to appear.

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Service

Staff sentiment is mixed: several guests praise friendly, helpful front-desk teams, but many report understaffing, long or delayed check-ins, absent reception, and difficulties with deposits or refunds.

Related guest reviews

10

Asia

24 Jul 2025

·

Stayed 2 nights

Excellent customer service. No issues during stay.

2

George

5 Sept 2025

·

Stayed 1 night

I didn't stay. And im still waiting on my refund! Please reach out, and send my refund.

8

Naudia

10 Nov 2025

·

Stayed 1 night

Clean, front desk attendant was super nice and accommodating

2

Rodney

6 May 2024

·

Stayed 1 night

Still waiting for my 100 dollar deposit to be returned

2

Aaron

9 Mar 2025

·

Stayed 1 night

Understaffed, check in was at 4 we weren’t able to get checked in until almost 6 o’clock due to troubles with other guests, trying to check in and rooms not being clean on time. We were trying to go to a different hotel, but was unable to find one which is why we ended up coming back in the room still wasn’t ready. Somebody went in there and actually cleaned it on the spot for us. He was awesome. We don’t know his name. It was even his birthday. Lol this company is stressing these people out.!!

10

W

20 Dec 2025

·

Stayed 2 nights

Staff was very nice, prices reasonable, no coffee, but plenty of restaurants in the area, very clean rooms!

4

Anthony

6 Jul 2024

·

Stayed 1 night

No one available at front desk. Have to call a phone number and never picks up.

8

Cecil

3 Nov 2024

·

Stayed 20 nights

We was very happy with the hotel. Yes they are under construction but it is to improve the place. The indoor area is was nice with a pool. The manager was on top of any problem you might have. They are limited on sraff, the staff they have with be happy to help. We had an issue with the A/C unit. The front desk lady even let us use a fan for the night. The maintenance man Nate was there early and fixed the problem. The manager Mandy is great. She will answer any of your question. Our last visit to the area was very disappointing and we stayed a supposedly 5 star place. Paris we are disappointed. So if you are going to Jacksonville and need a good place to rest. Don't lesson to the other reviews.

2

Brittney

2 Nov 2024

·

Stayed 1 night

I reserved it and asked if we could have late check in and they stated yes but then no one was here or answered the phone. So paid for a hotel room we didn't get to use and are still currently looking for a room.

4

Kimberly

11 Dec 2025

·

Stayed 3 nights

Air conditioning not effective. Parking was okay Noone was at front desk for checkout. Keys not made at check in. Had tp return after hour's and clerk claimed key machine working. Keys made day after checkin and did not work first 10minutes I attempted to open door. Finally I got check in information and tried door one last time(looking at camera facing room doors) it worked , the key unlocked door.

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Location

Mixed feedback: some appreciated nearby restaurants, while several felt the parking lot and surroundings were dirty or unsafe.

Related guest reviews

2

Idalberto

18 Mar 2025

·

I am very surprised that Expedia would allow a hotel like this one to be on their website! There were people hanging out in the parking lot smoking marijuana in cars and bicycles! I felt very unsafe and uncomfortable for me and my family and for the safety of my vehicle. The parking lot was dirty with hundreds of cigarette butts on the ground in the parking lot. It’s no wonder that this hotel offers no refunds. They know that many people like myself will not stay there once they see the condition of the property. Luckily I left and demanded a full refund and the guy at the front desk said he couldn’t give me one and I had to contact Expedia. I contacted Expedia and filed a complaint. I have never experienced anything like this before in all the years I have been booking with Expedia. This experience has caused me to lose trust booking with Expedia. I had to find another hotel and did not book it through Expedia based on the experience I had with Stayable Jacksonville West! Never again will I ever consider staying at this Hotel or recommending it to anyone! Unfortunately I didn’t read all the negative reviews of this hotel until after I decided to cancel my reservation. Thank you Expedia for giving me and my family the worst night of my life in this unsafe hotel!!! Never again will I book a hotel that doesn’t offer refunds. This nightmare for me ended quickly when I refused to stay there and thank God that I did. I don’t believe that my vehicle would be safe!

10

W

20 Dec 2025

·

Stayed 2 nights

Staff was very nice, prices reasonable, no coffee, but plenty of restaurants in the area, very clean rooms!

2

Oscar

22 Feb 2025

·

Stayed 4 nights

I didn’t like nothing at all. The rooms are dirty as fu.. the rooms also smell like trash these hotel need to be taken out of business

4

David

18 Jun 2024

·

Stayed 1 night

No me gustó el ambiente niño jugando en el parking muchas personas fumando en los arrededores y parte en remodelación y deterioros la piscina no funciona

Translate

2

christophe

4 Nov 2023

·

Stayed 1 night

Pas de savons, pas de telecommande tv, sol poisseux et salle, chambre sentait la cigarette, impossible de dormir musique forte dans une chambre, personne a l accueil. Le jour du depart, accueil fermé a 8h00

Translate

2

Jennifer

11 Feb 2024

·

Stayed 4 nights

The room was dirty, hair all in the in tub, the front desk is never available. The hotel was very mid leading. The tv didn’t work. Lightbulbs were blown. The floors in the room were disgusting. I didn’t see not one house keeper the entire stay. Then I was given an “upgraded” room because the room I booked for always actually sold out so they accommodated me with a “better” room for the same price. Which still the room wasn’t the best. So I wanted to extend the stay because my apartment wasn’t quite ready and when I went to extend the stay they charged me for the rate of the room I was accommodated too, instead of letting me keep the same rate because I didn’t ask for the upgraded room it was given to me and the hotel owner would not accommodate. Do not book here! People can come in the hotel from the outside without having a key. It’s very unsafe here .

2

Keisha

2 May 2025

·

Stayed 3 nights

Dirty outside, stale moldy rooms. Ghetto trashy people

2

Grace

11 Oct 2024

·

Stayed 4 nights

The place was very unsafe. The entire building was dirty and strong smell. The bedroom had mildew, the bathroom door did not close properly, only 1 towel was provided for a reservation for 3 adults. The bedroom floor was very dirty. It was a terrible experience. I booked 4 nights and only stayed the first one because it was too late in the night to leave.

2

mauredson

25 Mar 2025

·

Stayed 1 night

How absurdly stinky of cigarettes, bad smell in the water, air conditioning doesn't let you sleep, in addition to a terrible receptionist who doesn't stay at the reception, I spent 30 minutes knocking on the door and pressing the bell for him to appear.

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Dining

No on-site breakfast or room service is available per multiple reviews, and vending machines were the only option mentioned. Some guests also noted no in-room coffee.

Related guest reviews

6

David

11 Oct 2024

·

Stayed 2 nights

I dont want this review to beat them up too much which is why i gave them 3 stars. However, it seems as though they are slowly(very very slowly) renovating this place. As it stands, it looks like a very nice family hotel from the 70's that has had really no change since then. Sadly, at this point, it seems as though the hotel is currently mostly used as a low budget long term stay for the less fortunate. It happened to be one of the only rooms available in the city due to people that were evacuating from other places due to the storm. They didnt seem to be used to a full house and when we checked in they said they only had one person cleaning rooms so we would have to wait more than 30 minutes for thw room to be ready. When we finally got in the room it was clean enough i guess but felt dingy. The tv had no remote, there was a roku hooked up that appeared to be new because it needed to be set up and the box it came in we found in a drawer, and there were no towels. Asked for that stuff at the desk and eventually all was rectified. They were completely under staffed. The staff that was there seemed over worked but were still trying to meet the needs of the guests as best they could. There was no option for food on site aside from some vending machines. I believe the place has potential once it has had a very deep clean and remodel. But if you are looking for a nice hotel for a stay in jacksonville, i would pass on this place unless you were put of options.

4

Michael

24 May 2024

·

Stayed 1 night

check in took about 20 minutes due to new employee working by herself and every so often a lady would come in and help and then leave. Internet ad listed a breakfast and the clerk said there was no breakfast. In room the hair dryer was taken off wall and there were not enough towels and rags and desk said we would have to pay for more towels. Floor was very dirty with dog hair

10

W

20 Dec 2025

·

Stayed 2 nights

Staff was very nice, prices reasonable, no coffee, but plenty of restaurants in the area, very clean rooms!

2

GENE

9 Aug 2025

·

Stayed 3 nights

No breakfast, no room service you know nothing worth staying at this motel again beware

2

Yvette

27 Jan 2026

·

Stayed 1 night

The only good thing about my stay was the front desk staff was very nice and the hot shower!!! Ok now the bad thing , so upon checking in I was told my total of my room and then I was informed that the room deposit would be $100 (looking crazy ) I let the nice Andy know that I was sene a email that stated the deposit was $50!! So she began to state that no it’s $100! So I let her know I was not happy bout it and that she needs to let her boss or yet the owner that I was sent a message by their hotel not a 3rd party company stating my deposit was $50 ! Ok boom so once we got that out the way me and my friend got the key and headed to the room . Sooo when we went in the room of course I did a walk through and what did my eyes see , we had no shower curtain, no towels, washcloths, cups,ice bucket, coffee maker oh and multiple roaches crawling around on the table and floor!! Went back to the front desk to let the ladies know I had no towels in the room and shower curtain and roaches !! I get a sad apology and was told they might not have any towels (looks crazy again) so boom fast forward she managed to find us 2 towels, 1 wash cloth (tragic!!) next issue , me and my friend stepped out the room and when we tried to get back in the room some mysterious way the security latch gets hooked onto the door to where we couldn’t even get into our hotel room so we had to get the lady at the front desk to go find some type of Jimmy object to open our door which caused us to have to stand

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Stayable Jax West

About this property

Location

Room options

Standard Room, 1 Double Bed

Standard Room, 1 King Bed

Deluxe Room, 2 Double Beds

Superior Studio, 1 King Bed

Standard Room, 2 Double Beds, Smoking

Standard Room, 1 Double Bed, Accessible

Deluxe Room, 1 King Bed

Deluxe Room, 1 Double Bed

Standard Room, 2 Double Beds

Exclusive Room, 2 Double Beds

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 King Bed, Smoking

Standard Room, 1 Double Bed, Accessible, Smoking

Exclusive Room, 1 King Bed

Guest reviews of Stayable Jax West

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Stayable Jax West