BELOVED PLAYA MUJERES - ALL INCLUSIVE- ADULTS ONLY

Staff was very attentive and very kind. Food was delicious. Room was spacious and beautiful. I do think that the entertainment area at Lupitas Lounge is too hot. No air can circulate in that area. We watched several entertainers there and each time there were guests that left before the show even started or left during the show because it was just too hot to sit there.

This is our second time at Beloved. We really like this resort, it is not too big, excellent food and terrific staff! Our only complaint is that we would have liked the pool to not be so cold, and the hot tub was luke-warm at best. Otherwise, very enjoyable stay at Beloved!

The property was beautiful and well kept. The ocean was beautiful with lounge chairs readily available. The service was impeccable. Every person made our experience special. All the personnel were attentive to our needs. Our room had everything we needed and was spacious. The food was well thought out and tasty. We made it our morning rounds to get lattes. The gym was very well equipped. Night time entertainment was lacking some but we were there mainly to relax.

Such an amazing trip. I haven’t felt this relaxed in so long. Amazing staff, amenities and atmosphere. This is a quieter, more calm resort so not the place to go if you want a party atmosphere. This is the place to go if you want a quiet, relaxing resort with an amazing gym and spa, beautiful beach, quiet pools and good food options. I cannot wait to return.

The resort was above average, rooms dated and staff incredible. The on-going Renos on building one / pool, were brutal. With working going as late as 8 PM. Lesson learned, ask about work being done before you book.

This was our fourth time at Beloved. We have seen the changes over 13 years. It is a wonderful resort to absolutely detach from the world and be with your partner. It is quiet - do not expect a party atmosphere. It is beautiful - stunning even as it ages. Was told they are doing a full renovation of rooms starting this month so I can't even imagine how amazing it will be after that happens. Food is good - much better than most AIs in the area. Yes, it is limited to four restaurants but you are in a place with 110 or so rooms - you're never going to wait, you're never going to need to make a reservation. Staff is amazing - friendly, always accommodating, and will do everything to make you feel special. Beloved is a treat.

very clean, good facilities and room, attentive staff, good ffood and drinks. the beach is nice but too many motorized water toys sucha s seadoos and parasail boats which make a lot of noise and gasoline smell

The room is newly renovated, very spacious. Staff is very friendly and helpful. It is a couples only resort, so it is really quiet and relaxing. After 10 pm there is no more activities. A very quiet and intimate resort for couples who would love to enjoy some quiet time with each other.

The resort is a very services dedicated place. It is a place to telax enjoy beach and have massage. The food is delicate and well balanced. Beach is clean . Beach concierge are given attention to customer to bring the experience at another level.

Excellent service, clean, and the spa is beautiful.

This is a beautiful resort, the staff are so lovely, we did not want for a single thing during our stay. The spa is gorgeous and relaxing. The cleanliness is unparalleled and the food is absolutely delicious. We will definitely be back!

The resort was better than we’d hoped for. Yes, it’s a little older but maintained well and very clean. Literally everyone we encountered on staff was friendly and helpful.

If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.

very well maintained, clean and beautiful

This was one of the worst experience I’ve ever had in my life, and I normally travel weekly out of the country. They had bedbugs in the bed. The workers were very rude and scammed us out of our money. The shower are not clean at all. They were full of sand from the previous people that were in the room like it was a beach inside the shower. The tub water came out black or green. They definitely have a plumbing problem because the toilet also didn’t work and they did not do anything for the inconvenience. I give this place -5 star needs to go under new ownership or management. Please be aware and don’t book any activities because 100%. They are going to scam me out of your money. We booked a trip to Xcaret and they dropped us off somewhere else. They also need to get a food quality check because their food gave us food poisoning. And it’s disgusting PLEASE BEAWARE OF THIS RESORT DONT RECOMMEND

Amazing staff, clean and beautiful rooms, great drinks and great food!

Room was clean & very nice! Staff was great!! Loved our honeymoon stay

The rooms where very clean and comfortable. The grounds are well maintained and beautiful. Great beach.

This resort was absolutely perfect. The food was just outstanding at each restaurant. The service goes above and beyond at all levels to make you comfortable. Everything is spotlessly clean. We loved every minute and have zero complaints at all. I would HIGHLY recommend this spot for any couple!!

Bathtub water was brown and dirty so I figured I would go to the hot tub only it was cold. 10 people told me they would fix it but no one ever did. Room service food was poor quality and dining out experience was mediocre. Canceled multiple events like the poker night when I switched just for that. Just an overall below average experience for an expensive place like this.

This property was a real disappointment. We had the last 4 nights of our honeymoon booked at Beloved and we wish we had just stayed next door at Excellence for the whole time. The entire stay was strange. We arrived and had the most incredible couples massage and then got to our beautiful room with minimal air conditioning. We had to call 5 times and have multiple people come out over two days to try and fix the AC that was unfixable at the time. The situation was handled beautifully and professionally and we were upgraded to a different room for the next two nights. That room was unbelievable but unfortunately that night the restaurant also had no AC. The following night we walked down to dinner at the beach where we waited over an hour to get mediocre food and the entire time we felt like the food was not as good as next door at Excellence. The next day we had to move rooms again and that room was also warm. If you’re booking a two story Casita, just know that the AC doesn’t work that well. It’s probably the way they are designed but it was too hot for us. The last night we were there, they rolled out the red carpet for us and had the Chef cook us our own meal at one of the restaurants and that meal wasn’t as good as any of the meals we had next door. It felt like a mix of being forgotten about into over compensating for our poor stay. Overall we won’t be going back.

Very clean property, quiet and relaxing. Staff were very accommodating. Little nightlife, not the place for “party people”. The air conditioning is set to run approximately 73-77 degrees, we asked for a fan because it was way too hot to sleep. They have pillow options, if you don’t like yours they have several to choose from just ask. We were surprised that there is little privacy for the toilet in the rooms. A swinging glass door that is comparable to what you’d see in a store, open at the top and bottom. Not very romantic! Four restaurants for dinner, only 2 open each night. The food was good, I don’t eat anything spicy or seafood so limited options for me. Beach was clean with plenty of seating options. Overall we enjoyed our stay at Beloved but the lack of privacy in the bathroom and the air conditioning would hinder a return to their property.

The room was very nice and clean. AC was cold! The restaurants were very good.

Our room was amazing, we really enjoyed our own plunge pool, we liked the view. The staff did a great job in keeping our room clean and the turn down/evening turn down service is a nice touch. Room service was also remarkable. We loved the food and the many options. We thoroughly enjoyed the spa/massage and will do ir again when we come back.

The room is newly renovated, very spacious. Staff is very friendly and helpful. It is a couples only resort, so it is really quiet and relaxing. After 10 pm there is no more activities. A very quiet and intimate resort for couples who would love to enjoy some quiet time with each other.

Before I stayed at the property I seen a lot of reviews saying it’s an older property, but so well up kept. This is very true! We stayed in the two story ocean view casita. Where I seen wear was the indoor hot tub and the outdoor pool you could tell they were older and had been painted over, but it didn’t take away from the beauty of the room. In our opinion the ocean view is just as good as the ocean front if you didn’t want to pay the extra money. The bed was amazing! We’ve stayed in Mexico 12 times and this was the first time that we both slept amazing every night! Loved everything about the room, the upstairs pool area and the stairs going up to the pool can be slippery. Really the only big con is they haven’t upgraded to the key card bracelets, so you have to carry around a room key with you. Which for us we kept demagnetizing it and having to go get new ones almost everyday. Good thing it’s a smaller property! The food was surprisingly very good and some delicious! The clam chowder at el mar was amazing! The sushi and ceviche yum! The taco truck delicious! Good portions too! The drinks are delicious and good variety. The cafe has great coffee drinks and delicious pastries and sweet treats. The staff is amazing and very hospitable. They have some activities that were very fun, we did the sip and paint, bracelet making and watched the magic show and the liquid show. The liquid show is absolutely amazing!! Will definitely be returning!

The room was a little warm other than that everything was excellent.

Room very musky - ask for different room; was told “no rooms available” - staff was not accommodating- decided to leave resort and lose our money, then the staff wanted to make things right; but left anyways for the better. Note villa plunge pools were private but NO PRIVACY !!

We payed for the suite with a hot tub on the roof. It was beautiful but the hot tub couldn’t get hot. They sent someone to fix it but it didn’t get fixed. Really was disappointing because it was like an extra $300 or so for that room

Staff was great. Food ranged from good to great. Rooms were large and in great condition. Our Ocean View room was quite a long distance from the water and the view was limited. Next trip I would book ocean front.

The restaurants provided many wonderful options for high end dining. The beds were perfect and always clean. The staff was incredibly friendly and worked around the clock to ensure you had everything that you needed at all times. My wife and I will be visiting again.

Best vacation I've taken. We visited Beloved for our late Honeymoon/Early 5 Year Anniversary trip and it was everything that we envisioned. We had a Terrace Suite with Plunge Pool and it was even better than expected. The beaches were beautiful and the service from Fernando was the best all week during our stay! Definitely get one of the cabanas if you can afford to. When we weren't at the beach, we were at the pool bar, which as equally as great. As for events, we wanted a quieter vibe, which led to us picking Beloved. However, Marisol had great movie trivia in the lobby and there was wonderful music in the lobby and terrace. Food wise, all of the food and service was great. Brian at Le Bisou, Benito at El Mar, and Alberto at La Isla Trattoria provided the best service. Lastly, the Spa. We went for our included Hydrotherapy session. It was great. But when you sign up for the app, they offer deals so we splurged for a massage - both my wife & I's first. LIFE-CHANGING. Both Griselda and Berenice made us feel comfortable and gave great service. I couldn't recommend Beloved enough and if we choose to visit Mexico again, we have our resort!

The stay at Beloved EXCEEDED expectations. From the welcome out of the shuttle to the property grounds and food. We felt very pampered and relaxed during our stay. ALL the staff were wonderful and attentive. The stand-out for us was the Spa- incredible. We also loved the bike tour with Marisol! So fun to get out and see a few things. If you are looking for a relaxed and high end stay with your loved one- I would definitely recommend Beloved!

The staff are friendly and well intentioned and the manager (Christian) is proactive and responsive, but the redeeming qualities of the resort end there. -while friendly, staff had zero follow through (orders and requests were forgetten regularly) -we had an in room jacuzzi that we were unable to use because of the visible dirt/sediments on the tub -new room we were transfered to had brown water pouring out of the spouts (we had given up using the jacuzzi at this point even though it was a paid for amenity--it wasn't worth the headache of switching rooms again) -got food poisoning from breakfast at El Mar (two full vacation days wasted recovering from this). -drinks were watered down and VERY sweet -limited dining options (app that the resort used included wrong info about restaurant hours) -service in general was mindnumbingly slow (if you were not at a restaurant lined up when they open, you will need to wait an hour to be seated) -same with beach and pools chairs, we had to be up before 8am every morning to ensure we had a spot for the day -pools were freezing and jaccuzis were luke warm I find it hard to believe a resort of this size would have the ratings it has given the inconsistency of service we've received. Maybe we were unlucky and caught them on a bad week, but at the end of the day, when you're spending time and money on a vacation, I don't know that I'd leave things up to chance.

If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.

The resort is beautiful and the staff/service is amazing. Every single person that we encountered went above & beyond to make sure we enjoyed our stay. This is the perfect place to go if you’re looking for a quiet/relaxing vacation; everything is pretty much shut down by 10pm. The beach was beautiful and clean. The room was spacious and had everything we needed. Axcel & Cynthia provided a variety of activities throughout the day (yoga, crafts, sip & paint, music in the evenings, etc). Luis took great care of us at the beach; he made sure we never had an empty drink. Pascal made great drinks in the lobby bar and was very friendly. Overall, it was an amazing experience and we highly recommend it!

this is our 4th time to mexico..... this staff was by far the best in customer service!!!

Beloved Playa Mujeres is hands-down one of the most exceptional adults-only resorts we’ve ever visited. From the moment we arrived, we were greeted with warmth and genuine hospitality. The atmosphere is peaceful and luxurious, with beautifully designed suites, immaculate grounds, and a calm, uncrowded beach. Dining was a standout—delicious, diverse, and beautifully presented at every restaurant. The service throughout the resort is flawless; staff members go above and beyond without ever being intrusive. The spa experience was world-class, especially the hydrotherapy circuit. If you’re looking for a serene escape with your partner—whether for a honeymoon, anniversary, or just a romantic getaway—Beloved is perfection. Quiet, intimate, and effortlessly elegant. We’re already dreaming of our return. A special mention to Cristian, Paola, Fernanda, Benito, Cirilo, Alberto and Jafet.

Beloved checked off every box as exceptional, but way above and beyond were the staff. You will not better customer service at any resort.

Positives: Friendliness and helpfulness of staff, commitment from staff and hotel to ensure stay is positive, daytime food options, amount of beach chairs, spacious room and bed. Negatives: Evening food experience (quality of food, service). We felt we got our "money's worth" and the "couple's only" vibe kept things chill and quiet.

So relaxing, quiet, idyllic. We loved the experience. Quiet beach, everything is included so we would just go to the ice cream/coffee shop every couple of hours, like in a story book. We had incredibly high quality breakfast and dinner daily, classy live music at night, the whole resort wasn't too big and was enclosed, isolated from other resorts, and so quiet, and the landscaping was a main focus and was incredible...we loved the different plants and foliage, it was like being in a botanical garden. We loved to walk around and chat and just enjoy each others' company. We are 33 and 39 and most couples there were in their 40s-60s. Everyone seemed in love and enjoying each others' company. Many shimmering swimming pools as well. The AC wasn't working very well in the rooms, it was cold enough but the humidity wasn't being very well controlled. This wasn't a significant issue when compared to the rest of the ideal experience we had. We definitely want to return to this exact resort within the next year.

They property and staff were excellent but it was very far from activities outside the property.

Having meticulously researched hotels based on crucial factors like beach quality, property size, age, and airport proximity, I can confidently say that Beloved surpassed all expectations. I was pleasantly blown away by the pristine beach; it is undeniably beautiful, with minimal seaweed, thanks to the resort's diligent efforts to clear the sand. Pictures do not do it justice. On property size, I typically gravitate towards more intimate, boutique-style hotels. With just over 100 rooms, this resort perfectly fit my preference, offering a sense of exclusivity and personalized service without feeling overcrowded. While the age of the property was initially a minor concern given availability of newer hotels; this concern was quickly alleviated upon arrival. The grounds are immaculate and the overall property is well-maintained. Final consideration, the proximity to the airport, in order to maximize time at the resort. Beloved is conveniently located, offering an easy and quick ride from the airport. Although the reviews forewarned us, the resort was far more peaceful and tranquil than expected. However, it proved to be exactly what we needed for a truly relaxing getaway. Also take note of airport transfer during the booking process, as it is included with the selection of the penthouse room. Beloved uses Seasons Transfers. All in all, Beloved did not disappoint! Benito, Fabiola and Denisse, along with many others, provided great service for an unforgettable stay.

This place is very nice! Super quiet! Not a party scene at all! If you’re looking for a calm place this is your place!

Boutique style hotel that pampers and caters to your every need. Secluded area that is perfect for anyone that doesn’t want all the hustle and bustle of a big hotel, kids everywhere, and loud music blaring. Peaceful and relaxing. The food was amazing. Gotta get the pastor tacos from the taco truck. Shout out to Christian, Areola, Fabiola. Elvis, and Jose for outstanding service in their respective positions.

Fantastic location not suites for groups and those looking to party. This is perfect for couples only looking to relax

We just returned from our first visit to Beloved and it was wonderful. I must admit, I was a little nervous that the resort would be a little too quiet for us, it was not. But it did take us a day or so to slow down and get into a groove that was very different from our busy daily lives. But once we settled in it was glorious. The beach is beautiful, with very little seaweed and plenty of lounge chairs. The food for the most part was great, we did have a couple of meals that were a little bland and the beef can be tougher than in the States. The rooms are large and comfortable, with great toiletries. We are not people who repeat vacations, but I am having a hard time coming up with something better. We may just have to come back soon!

Great resort. Ideal for couples wanting a relaxing vacation

Hotel is super peaceful, amazing staff and food is great. Outside of the hotel there is nothing for 40 minutes also the TC in the room faces the couch and you can’t see it from the bed which is a huge bummer if you want to cozy up and watch a movie etc

Not super far from the airport everybody was treated the same. The staff were very very friendly. They just need to do some updates cause it’s a little bit aged, but according to the staff that is up-and-coming so I’m looking forward to that.

2nd time at Beloved....same great service, rooms, staff, and facilities....However the quality of the good has dropped SIGNIFICANTLY....a couple of our meals were inedible because of raw meat and food still ftozen..

Beautiful property and excellent staff and service. Since it is a very small resort, we found the dining options somewhat limited.

Stunning resort. Quiet, calm and tranquil. Everything about the service was excellent. From the warm smiles on the staff's faces to making sure all your needs are met. What drastically needs improvement is the food. We were disappointed in all the food options we ordered apart from Guadalupe's tacos from Bocadito and the amazing coffees at the Cafetto Bar. Julieta was wonderful. She made the tour experiences super easy. We arranged everything with her at the lobby and had a blast on all our tours. Thank you to Mex, Jacqueline and everyone else!!

We loved Beloved for our honeymoon. Very relaxing and calm atmosphere. Our first day at beloved we went to la isla for lunch and dinner and the food was disappointing. No flavor even the dessert was plain and dry. The rest of the restaurants we ate at were amazing. The taco truck is a must and you can’t skip out on the sushi bar. We were pleasantly surprised by the flavor and quality of fish at the sushi bar. Service was always on point and we had no issues during our stay. We took advantage of the complimentary sailing offered by aqua world which was a nice bonus to booking this resort. Aquaworld has other water activities for an extra cost but it’s super convienent to be able to sign up at the booth on the beach and then walk next door to excellence to do the activities. We ended up paying for the parasailing. We wish to return to this resort in a year and maybe take our parents or other friend couples along with us.

We stayed for 5 days at Beloved and we absolutely loved it! My only complaint was that the dining options were limited as I am gluten free. We loved the breakfast buffet, but every other restaurant had one or two options. I don’t consider myself very picky but it was mediocre. My fiancé loved the food, so I guess it depends on your taste! The drinks were GREAT! And strong! We aren’t big drinkers but we definitely indulged on vacation and it had us both out of it for sure. Overall would stay here again! The service was 100000/10 and I am picky about my service for sure! Everyone was incredibly attentive. Definitely bring cash in small bills for tips. We didn’t (first time All-inclusivers and didn’t think about it) and only had $100 which was hard to break as it was USD. We did get a bit of change from a kind staff member, and everyone we tipped was very grateful even though it was USD, but next time I’d bring $100 equivalent in MXD small bills for 5 days stay! Overall 10/10 experience and we will be back

Try attentive staff. Love the 24hr room service ! Ceviche top notch . Steakhouse was good but liked the French one better. The level of attention they give you is so awesome - they call you by your name when addressing you (Mr. And Mrs. Etc). Quiet. No kids. If you’re looking for an all inclusive resort where it’s quiet and non-party atmosphere, just chill , this is it! Thank you Beloved and thank you for keeping my Cappuccino-Tini always filled!

We loved our stay at Beloved. This resort provided a laid-back vibe we were desperately in need for. If you're looking for somewhere with nightlife... this resort is not for you. We loved the taco truck & the food was above average. It would have been nice to have an area we could grab casual bites. The staff were polite & were always eager to assist. We'll definitely be back.

Beloved Playa Mujeres is hands-down one of the most exceptional adults-only resorts we’ve ever visited. From the moment we arrived, we were greeted with warmth and genuine hospitality. The atmosphere is peaceful and luxurious, with beautifully designed suites, immaculate grounds, and a calm, uncrowded beach. Dining was a standout—delicious, diverse, and beautifully presented at every restaurant. The service throughout the resort is flawless; staff members go above and beyond without ever being intrusive. The spa experience was world-class, especially the hydrotherapy circuit. If you’re looking for a serene escape with your partner—whether for a honeymoon, anniversary, or just a romantic getaway—Beloved is perfection. Quiet, intimate, and effortlessly elegant. We’re already dreaming of our return. A special mention to Cristian, Paola, Fernanda, Benito, Cirilo, Alberto and Jafet.

Positives: Friendliness and helpfulness of staff, commitment from staff and hotel to ensure stay is positive, daytime food options, amount of beach chairs, spacious room and bed. Negatives: Evening food experience (quality of food, service). We felt we got our "money's worth" and the "couple's only" vibe kept things chill and quiet.

Bed was really comfortable. Nice bed sheets. Food was delicious and always accessible. Apart from 4 restaurants, cafe bar and taco stand , room service menu was pretty tasty and great options.