Name: Holiday Inn Express & Suites Indianapolis North - Carmel by IHG
Address: 9797 North Michigan Road, Indiana, United States of America, Indianapolis (and vicinity), North Indianapolis, US
Price range: US$110–US$240 per night
Rating: 8.6

What guests think

At Holiday Inn Express & Suites Indianapolis North - Carmel by IHG, travelers consistently note clean, comfortable, often spacious rooms and a well-liked hot breakfast, while some mention dated features, noisy thin floors or walls, and occasional maintenance hiccups.

Breakfast earns frequent praise for variety and upkeep, with good coffee and hot items. Service feedback is mixed, ranging from friendly, efficient check-ins to reports of slow or unwelcoming front-desk interactions and reservation or key issues. Facilities draw varied remarks: a small or underperforming gym, intermittent pool closures, occasional elevator outages, and limited accessible parking near the entrance. Expect a generally comfortable stay with some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is available and liked by some, but others found it closed or the gym small with broken or limited equipment. A few reviews mention elevator outages and limited accessible parking near the entrance.

Related guest reviews

10

Jaime

3 Apr 2025

·

Stayed 1 night

Very clean property. Breakfast was included . More parking would be nice.

8

Ronald

2 Feb 2025

·

Stayed 1 night

We booked this hotel because of the pool. We were very disappointed because the pool was closed. There seemed to be no effort to correct the problem. Staff were friendly and breakfast area was clean and very organized.

6

Suzanne

6 Nov 2023

·

Stayed 2 nights

On Sun Nov 5 the elevator wasn’t working so my handicapped husband had to take stairs from the 3rd floor. It was extremely difficult.

6

Jeffrey

17 Sept 2023

·

Stayed 1 night

Elevator out of service

6

Kayla

21 Aug 2025

·

Stayed 2 nights

The hotel itself is clean the breakfast was good but the pool and workout room was a major let down.

4

Cynthia

29 Oct 2023

·

Stayed 1 night

I really wanted to get a workout in and the step machine was in poor working condition. I also couldn’t get the TV in there to work. The guy at the front desk said he doesn’t know anything about the equipment in there and didn’t get up out of his chair and try to help me. The workout room was just around the corner from the front desk. Please teach your employees about customer service.

10

Christine

24 Nov 2024

·

Stayed 1 night

Very nice, but wish there was Ore up front handicapped parking,

2

Bob

19 Aug 2025

·

Stayed 1 night

Terrible customer service at the front desk and a very average breakfast offering. The fitness center is also below average.

8

Jacqueline

28 Apr 2024

·

Stayed 1 night

Staff was nice. Lots of breakfast choices. Workout area not good - broken elliptical, lightest weights 25 lbs. Cleanliness - mold in bathrooms, musty smell in hallways.

8

Linda

27 Dec 2024

·

Stayed 1 night

Keurig type coffee maker, shower excellent, Power flushing toilet, refrigerator, very nice breakfast with juices, milk, coffee, toast, pancakes,etc. Parking a little far from entrance for handicap persons, (only two handicap spots near front/main entrance). People very nice.

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Cleanliness

Many guests describe the property and rooms as clean, often very clean. However, recurring mentions include musty odors, bathroom mold, wet or worn carpets, and occasional maintenance lapses.

Related guest reviews

10

Danielle

10 Nov 2025

·

Stayed 2 nights

Very clean rooms and were very spacious!

10

Brenda

10 Apr 2025

·

Stayed 1 night

Clean and comfortable. Definitely recommend

10

Dan

14 Jun 2023

·

Stayed 3 nights

Breakfast options were good for family with young children. Building a little dated. Carpet needs deep cleaning. Room clean, but seems like it’s been a while since a thorough cleaning.

4

Rae

4 Jul 2023

·

Stayed 2 nights

I checked in my room discovered many things wrong with the room. Refrigerator was defrosting and water was everywhere on the floor, fleas in the bathroom, phone didn’t work and table and phone sticky, remote stopped working in the night, pillows very flat and uncomfortable. I was eventually moved to another room but now I have several payments pending my chase account and will have to work to get one reversed if it’s not automatically fixed. I’m so disappointed and have no plans of staying here again! I do want to thank Kyren for all his help in trying to fix the matter and make the rest of my stay better.

8

Elizabeth

23 Apr 2025

·

Stayed 1 night

Room 208 had water damage in the ceiling of the bathroom and it needed to be vacuumed under the HVAC unit. The bed was clean and comfortable. The water pressure and the shower head is wonderful.

10

Stewart

15 Nov 2025

·

Stayed 1 night

Friendly and helpful staff. Our room was comfortably large and very clean. The breakfast was quite satisfactory and the staff was very present making sure everything was well presented and clean. Very comfortable bed and shower. Will recommend that our visitors stay here

4

Michael

12 Apr 2024

·

Stayed 1 night

Shower area looked moldy. African American desk staff Monday morning looked unprofessional, no uniform, hair a mess, jeans and t shirt

8

Jacqueline

28 Apr 2024

·

Stayed 1 night

Staff was nice. Lots of breakfast choices. Workout area not good - broken elliptical, lightest weights 25 lbs. Cleanliness - mold in bathrooms, musty smell in hallways.

10

Gary

17 Aug 2025

·

Stayed 1 night

Clean and comfortable!

6

Gregory

12 Jun 2024

·

Stayed 1 night

it had a blower in the room drying the carpet. I was not told about this ahead of time. carpet around my bed was wet.

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Rooms

Rooms are generally spacious and comfortable with supportive beds. Some guests report dated decor, loud toilets or underwhelming showers, and noise from thin walls or creaky floors.

Related guest reviews

6

Michael

29 Aug 2025

·

Stayed 6 nights

Nice hotel, but terrible shower.

10

Danielle

10 Nov 2025

·

Stayed 2 nights

Very clean rooms and were very spacious!

8

Mercedes

29 Jul 2024

·

Stayed 3 nights

Beds were very comfortable.

10

Stewart

15 Nov 2025

·

Stayed 1 night

Friendly and helpful staff. Our room was comfortably large and very clean. The breakfast was quite satisfactory and the staff was very present making sure everything was well presented and clean. Very comfortable bed and shower. Will recommend that our visitors stay here

6

Sanford

11 Nov 2025

·

Stayed 2 nights

The property seems a little dated, especially the rooms. The toilet flush was so loud and powerful I didn’t want to use it. Breakfast was pleasant. Housekeeping was pleasant. Good location.

4

Maureen Linvill

10 Dec 2024

·

Stayed 1 night

The walls in this building were so thin, we could hear every noise in the hallway and in the room next to us

8

Jolene

16 Aug 2025

·

Stayed 1 night

Very comfortable beds and nice room. Enjoyed the breakfast options with hot items.

8

Susan

16 Sept 2025

·

Stayed 1 night

Room needs updated. Toilet made a loud noise when flushed. Beds were very comfortable. Otherwise our stay was fine

4

Julie

16 Jan 2023

·

Stayed 1 night

The room was comfortable and clean, but the floors/ceiling are not very sound proof. I travel for work and realize there will be sounds from other rooms but this was too much! heard people walking around all night long and could not sleep. The floors were so squeaky you could hear every move someone made above.

10

Lucinda

27 Apr 2025

·

Stayed 1 night

It’s a little outdated, but clean. Bed was comfortable, room was spacious.

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Service

Many guests found staff friendly, helpful, and check-in easy. Others reported slow or unwelcoming front-desk service, reservation mishaps, and inconsistent follow-up.

Related guest reviews

10

Kim

24 Jun 2025

·

Stayed 1 night

Great clean rooms friendly staff will stay again.

10

Nicolle

26 Jun 2025

·

Stayed 1 night

Staff prompt and attentive. Best stay we have had anywhere in a long time.

8

Juan

2 Mar 2025

·

Stayed 1 night

Upon arrival I simply was stared at by front desk person. I had to say hello first and stare the nature of my standing in front of her. Once I was able to check in… about an hour later, agent was more personable. My room smelled musty but room looked clean. I asked for room to be sprayed with room deodorizer which front desk person came and did right away. She was kind enough to leave bottle in room in case we needed it again. Overall I felt I overpaid for my room. Hotel needs some updating and/or quality control. Bathrooms look worn with pieces missing on toilet. Mold between some tiles, bathroom door hard to close. TV is old. Should update with a smart tv.

10

Stewart

15 Nov 2025

·

Stayed 1 night

Friendly and helpful staff. Our room was comfortably large and very clean. The breakfast was quite satisfactory and the staff was very present making sure everything was well presented and clean. Very comfortable bed and shower. Will recommend that our visitors stay here

8

Stephen

5 Apr 2025

·

Stayed 1 night

Got in very late and when trying to check-in had to wait quite awhile for someone at the front desk. Front desk person said they couldn't find my reservation even with having the booking confirmation number. I had already prepaid for the room so it was very frustrating to say there was no room booked for me. Had to book another room, at a higher rate, and use card again so basically paid for a room twice. (Hopefully will be refunded for one of the bookings!) The room was fine, beds were comfortable and the breakfast in the morning was good. Outside of the issue when trying to check-in, everything else was good overall.

10

Cathy

30 Jun 2024

·

Stayed 1 night

Very friendly and efficient desk personnel.

2

Bob

19 Aug 2025

·

Stayed 1 night

Terrible customer service at the front desk and a very average breakfast offering. The fitness center is also below average.

6

Michelle

22 Dec 2024

·

Stayed 1 night

I was not overly impressed with this hotel. The front desk person was not very friendly. We could hear the person in the room next door repeatedly play the same cords on a guitar for a good 30 minutes at 10p. When that stopped the person above us arrived and we could hear every step they made back and forth for 45 minutes. The room had a weird odor when we opened the door. I was disappointed with the stay and won't be returning.

4

Phillip

21 Aug 2024

·

Stayed 6 nights

The property was clean and the breakfast was good. The staff was not helpful at all. I asked several staff members a question and they didn’t seem to want to be bothered. Our bed was not made one day. I had to go to the dining area to got more cups for the room.

10

KELLY

30 Mar 2025

·

Stayed 1 night

The check in girl was snotty - TWICE. Not a welcome feeling.

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Location

Convenient to I-465, hospitals, and shopping/dining, with several places within walking distance. Not scenic, but practical for errands and appointments.

Related guest reviews

10

Lucero

14 Aug 2023

·

Stayed 3 nights

Clean safe and close to stores and restaurants

10

Carl

26 Dec 2023

·

Stayed 1 night

conveniently located, quiet

10

Dave

20 May 2024

·

Stayed 2 nights

This property really worked out for my trip..close to expressway, food, etc.

10

Kristen

24 Aug 2025

·

Stayed 1 night

Great location

6

Sanford

11 Nov 2025

·

Stayed 2 nights

The property seems a little dated, especially the rooms. The toilet flush was so loud and powerful I didn’t want to use it. Breakfast was pleasant. Housekeeping was pleasant. Good location.

10

James

2 Jan 2025

·

Stayed 5 nights

Convenient location just off the highway (465).

8

Bridget

26 Aug 2024

·

Stayed 2 nights

Great location - several stores and shops within walking distance. Staff was wonderful and breakfast was great.

8

haley

24 Apr 2025

·

Stayed 1 night

Really nice, would stay again for a quick trip. Would not recommend if you are looking for a scenic location (though why you’d do that Indiana, I’ll never know!) but it is mostly surrounded by gas stations and shopping and fast food

10

David

29 Jul 2024

·

Stayed 1 night

Close to a medical facility we had to go to

10

Jennifer

6 Jan 2025

·

Stayed 1 night

Clean and close to everything we needed during our trip

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Dining

Breakfast is frequently praised for variety, hot options, and well-maintained service, with good coffee. A few described it as average.

Related guest reviews

10

Sara

5 Feb 2023

·

Stayed 1 night

The breakfast was amazing and had so many options. Nice location to restaurants and shopping. Will definitely stay here again!

10

Todd

23 Jun 2024

·

Stayed 1 night

Hotel exceptionally clean. Very comfortable bed. Breakfast was above par for a free breakfast, I was suprised! Thank you.

10

Christopher

8 Aug 2025

·

Stayed 1 night

The free breakfast was quite good--lots of warm options, plus regular stuff like fruits, yogurt, cereals, bagels, pastries, juices, coffee. The coffee was actually good (available 24 hours/day)--machine grinds beans as you brew.

10

Stewart

15 Nov 2025

·

Stayed 1 night

Friendly and helpful staff. Our room was comfortably large and very clean. The breakfast was quite satisfactory and the staff was very present making sure everything was well presented and clean. Very comfortable bed and shower. Will recommend that our visitors stay here

8

Jolene

16 Aug 2025

·

Stayed 1 night

Very comfortable beds and nice room. Enjoyed the breakfast options with hot items.

10

Keith

14 Aug 2025

·

Stayed 1 night

The breakfast bar was delicious, fully stocked and well maintsined with a variety of food.

10

Barbara

21 May 2025

·

Stayed 1 night

GREAT breakfast!!!

2

Bob

19 Aug 2025

·

Stayed 1 night

Terrible customer service at the front desk and a very average breakfast offering. The fitness center is also below average.

10

tina

28 Jan 2023

·

Stayed 19,369 nights

Staff was very nice & courteous. Breakfast was awesome. Beds comfy & hotel clean.

8

Chris

11 Aug 2025

·

Stayed 1 night

We had a pretty decent night. Room above us was a little noisy but not terrible. Breakfast was pretty good better than most.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$99
February	US$104
March	US$113
April	US$135
May	US$148
June	US$156
July	US$167
August	US$127
September	US$112
October	US$127
November	US$104
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $163	15	16 $151	17 $119	18 $148	19 $159
20 $114	21 $131	22 $133	23 $132	24 $128	25 $166	26 $166
27 $121	28 $120	29 $133	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $130	3 $125
4 $115	5 $120	6 $115	7 $120	8 $121	9 $175	10 $175
11 $121	12 $114	13 $112	14 $111	15 $111	16 $139	17 $125
18 $124	19 $133	20 $186	21 $240	22 $240	23	24 $186
25 $119	26 $110	27 $115	28 $111	29 $115	30 $140	31 $143

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Monthly average prices

About this property

Location

Room options

Standard Room, Multiple Beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed

Standard Room

Standard Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Indianapolis North - Carmel by IHG

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