Is parking available at the property?

Free self-parking is available on-site, including uncovered parking for RVs, buses, and trucks.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00 until 23:59, and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property offers several accessibility features including wheelchair-accessible registration desk, public washrooms, elevators, and limited wheelchair access in facilities. There are also assistive listening devices available and a stair-free path to the entrance.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of East Syracuse, within a 15-minute drive of Syracuse University and Destiny USA. It is approximately 6.7 miles from JMA Wireless Dome and 8.9 miles from New York State Fairgrounds.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Candlewood Suites East Syracuse

Average nightly price at Candlewood Suites East Syracuse - Carrier Circle by IHG by month, last 12 months (USD)
Month	Average price
January	US$85
February	US$79
March	US$96
April	US$97
May	US$117
June	US$98
July	US$125
August	US$114
September	US$108
October	US$122
November	US$95
December	US$79

What guests think

At Candlewood Suites - East Syracuse - Carrier Circle by IHG, travelers highlight friendly, efficient staff and practical, spacious suites with kitchenettes, while noting generally quiet stays and convenient access to roads, shopping, and restaurants.

Cleanliness feedback is mixed, with many clean rooms but several reports of dirty or smelly rooms and housekeeping lapses. Rooms are comfortable for longer stays but some are dated or have maintenance issues, occasional noise near the lobby, and a few complaints about receiving a queen instead of a paid-for king. Facilities include EV chargers and easy parking, though enforcement of charger spots and a small or shabby lobby were noted. Overall, expect a simple, budget-friendly stay with helpful staff and in-room conveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

EV chargers are available and parking is generally easy, but enforcement of charging spots can be inconsistent. A few reviews note a small or worn lobby.

Related guest reviews

8

Marsha

9 Sept 2024

·

Stayed 2 nights

Room was clean and comfortable. Front desk staff super friendly and pleasant. Lobby is shabby and needs work!

10

amber

25 Oct 2025

·

Stayed 2 nights

Clean room front desk staff was soo friendly parking was safe ans easy great location for going to the westcott

8

Margaret

16 Mar 2025

·

Stayed 1 night

Just need the room for 1 and it did the job. Front desk representative was friendly and helpful. Room had a kitchenette that was a nice addition to our stay. The parking lot had some broken glass and litter here and there. Not the hotels fault people are disrespectful

10

Steve

7 Apr 2023

·

Stayed 1 night

Could use a bus shuttle to and from the airport. Besides that, everything was great.

10

Chris

4 Aug 2023

·

Stayed 1 night

Being an electric car driver I was rather annoyed when we got to the hotel that advertised as having 8 electric chargers that all but two spots were being taken up but NONE ELECTRIC vehicles and someone was storing a trailer in one spot. We are lucky we were the only electric car that needed a charge as if you had of had another guest using it. You really should enforce those are electricnonoy spots. Other then that we had a lovely time and enjoyed the facility and staff were very kind.

10

Darcy

23 Sept 2024

·

Stayed 2 nights

The front desk lady was the sweetest and very helpful. It was quiet. The workout equipment was up to date and working well. Nice size room but floors could have been cleaner. There were crumbs in the grooves of the tile in the kitchen. Bathrooms were clean. Overall recommend though

8

Charles

4 Jun 2023

·

Stayed 1 night

The doors in the room were a little hard to open because of expansion of the doors, but overall the room was layed out well and the grounds were nice.

8

Ronald

7 Oct 2024

·

Stayed 1 night

The Hotel was clean and the front desk staff were helpful. My real complaint was with their shuttle driver. He was rude and disrespectful. More importantly he parked the hotel vehicle in one of only two handicapped spots. He yelled at me "Why you looking at me" and I replied your parked in a handicapped spot and I\'m handicapped. He muttered something and just disappeared, leaving hotel vehicle in the handicapped spot closest to the door. He didn\'t move his vehicle and I had to park in the furthest available parking space from the door (about 200 ft.) then struggle with my cane and luggage to get to the front door. I will not return because 1) their driver was extremely rude, management did say anything to him and 2)they have only two handicapped spots for the whole hotel but 3)have10 charging stations for electric vehicles right by the front door. The charging spots say you will be towed if you don\'t have an electric car.

8

David

26 Sept 2024

·

Stayed 4 nights

Rooms are well equipped with kitchenettes, bright and cheerful. Electric vehicle chargers are available, which is why I stayed here. Some chargers were blocked by ICE vehicles, but one was always available. Front desk manager said that if necessary, he would ask people to move their ICE cars. Rooms were clean, though one trash can was not emptied before my arrival. Tub drainage could be improved; did a bit of sloshing around in the tub while taking a shower. The bottom line, though, is that I slept well and could charge my car.

10

Maria

29 Sept 2024

·

Stayed 2 nights

Staff were excellent and super friendly. Limited area to lounge, small lobby. Room needed fresh air or room freshener.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean and fresh, while others reported dirty rooms, odors, missed trash, and linens left in hallways.

Related guest reviews

4

Kristin

7 Apr 2025

·

Stayed 1 night

When we arrived at 4 pm the rooms were being cleaned, with dirty linens being placed in the hallway. The piles of dirty linens remained there throughout the night and were still there at noon the next day. When we said something to the front desk clerk he was just as uninterested in what was being said as he was when we checked in.

10

Jamauni

24 Feb 2025

·

Stayed 1 night

nice, spacious and clean!

10

amber

25 Oct 2025

·

Stayed 2 nights

Clean room front desk staff was soo friendly parking was safe ans easy great location for going to the westcott

10

mouamar

3 Mar 2023

·

Stayed 2 nights

Very clean and fresh

10

Terence

18 Jun 2025

·

Stayed 1 night

Rooms were clean. Check in as fast

2

Maria

3 Jan 2023

·

Stayed 1 night

Book through Expedia. Checked in and the room was not clean at all. I thought they were people still in there. Then I was given the option to do two separate rooms and the other room was horrible as well with a very weird smell in it. And the single room was too small so we ended up not staying.

2

Jasmine

22 Dec 2022

·

Stayed 19,347 nights

Room was dirty, manager was “off for the night “ hair was everywhere. Not clean at all big mistake

2

Arthur

22 Dec 2024

·

Stayed 3 nights

Room was filthy and kitchen wares not stocked and dirty.

4

Wesley

2 Jul 2023

·

Stayed 1 night

Property was dirty and the room was not clean. The floor did not appear to be swept and the toilet seat was broken.

8

David

26 Sept 2024

·

Stayed 4 nights

Rooms are well equipped with kitchenettes, bright and cheerful. Electric vehicle chargers are available, which is why I stayed here. Some chargers were blocked by ICE vehicles, but one was always available. Front desk manager said that if necessary, he would ask people to move their ICE cars. Rooms were clean, though one trash can was not emptied before my arrival. Tub drainage could be improved; did a bit of sloshing around in the tub while taking a shower. The bottom line, though, is that I slept well and could charge my car.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, quiet, and equipped with kitchenettes, and many guests found them comfortable. Several mention dated presentation or maintenance issues, occasional noise near the lobby, and instances of receiving a queen instead of a booked king.

Related guest reviews

10

Jim

19 Apr 2024

·

Stayed 1 night

The suite was wonderful!! 2 bedrooms and 2 showers plus a couch and table and full kitchen. I will definitely return to this place.

6

nicole

18 Apr 2023

·

Stayed 1 night

Our room was located directly across from the lobby. We could hear everything that happened there throughout the whole night. People walking in, staff talking to them, staff laughing and talking to each other. There was constant noise. If possible, avoid the first floor.

10

David

14 May 2025

·

Stayed 5 nights

Great value.... Nice, good size room with kitchenette, Helpful , good access to major roads and thruway.

8

Jim

17 Jun 2024

·

Stayed 2 nights

my only problem was the shower handle did not work properly or well. It was extremely difficult to adjust temperature. It needs to be replaced. There is no reason something as basic as that should be left misfunctioning. Simple and easy.

10

Marializ

19 Apr 2025

·

Stayed 1 night

It looks like an apartment, everything is very clean, and the room is very comfortable. The bed is large and comfortable. The living room is spectacular, as is the kitchen and the bathroom are super comfortable. Also have 2 big closet, I will stay there again for the future

6

Dianna

26 Nov 2024

·

Stayed 1 night

Our temp was 81 degrees when we walked in it was 50 outside. It took all night to cool the room down to at least 70 degrees

4

Rachel

20 Apr 2025

·

Stayed 1 night

I reserved a King bedrooms suite and the room we were in was a queen size bedroom suite. No contental breakfast and the room was $250/night and we didn't get a king bed when we already paid before we got there for a King.

8

Amy

22 Apr 2025

·

Stayed 1 night

Great staff, we got to get into the room a little early, but everything in the room was in rough shape. Looked ok but barely functional. Paid for a king sized bed that was barely a queen!

10

Sondra McDonald

20 Jul 2025

·

Stayed 2 nights

We were pleasantly surprised that it had a kitchenette. It was very conveniently located. Check in was quick, the person welcoming and knowledgeable. It was very quiet too. We will definitely stay here again!

8

Jerald

24 Aug 2025

·

Stayed 1 night

Was a pleasant stay, room was clean and was comfortable. Some basic updates and paint would help in the presentation.

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Service

Service is frequently praised as friendly, welcoming, and efficient, with quick check-ins and helpful front-desk staff. Some guests reported lapses such as uninterested or unresponsive staff, a rude shuttle driver, and being asked to plunge a toilet themselves.

Related guest reviews

4

Kristin

7 Apr 2025

·

Stayed 1 night

When we arrived at 4 pm the rooms were being cleaned, with dirty linens being placed in the hallway. The piles of dirty linens remained there throughout the night and were still there at noon the next day. When we said something to the front desk clerk he was just as uninterested in what was being said as he was when we checked in.

4

Jayke

3 Feb 2025

·

Stayed 1 night

Based upon the actions of another party from a previous stay, although associated with one another, having separate rooms, created an unfair judgment of every individual resulting in the denial of extending a current reservation and the inability to return to the property in the future.

10

Mary

8 May 2024

·

Stayed 1 night

This is my 3rd time staying at this property and everytime the staff is very friendly and professional. They make sure that you have everything that you need. The rooms are clean and spacious.

10

amber

25 Oct 2025

·

Stayed 2 nights

Clean room front desk staff was soo friendly parking was safe ans easy great location for going to the westcott

8

Marisa

23 Nov 2025

·

Stayed 2 nights

The rooms are in no way fancy but they are convenient and supply you with everything you need for a short trip. Staff was the best part of the stay from check in to check out! Very friendly, personable, and committed to what they do. Overall no complaints.

8

sonya

16 Mar 2025

·

Stayed 1 night

The hotel itself was just fine for the price, but both people working at the front desk were excellent. Had the pleasure of meeting the manager and she gave exceptional customer service. She was very pleasant, professional and welcoming.

10

Ed

29 Jul 2025

·

Stayed 3 nights

Albert, he was so pleasant, willing to help. Just awesome!

4

William

26 Jun 2023

·

Stayed 1 night

Our room wasn’t ready when we checked in, at 5:30pm. Once in the room, our tv wasn’t working. We went to the front desk (the phone didn’t work either), where we told someone would be up shortly…they never came. In the shower, I discovered there was no soap or body wash. The only positive was that the staff was all very friendly, just very short-staffed. We won’t be staying again.

8

Ronald

7 Oct 2024

·

Stayed 1 night

The Hotel was clean and the front desk staff were helpful. My real complaint was with their shuttle driver. He was rude and disrespectful. More importantly he parked the hotel vehicle in one of only two handicapped spots. He yelled at me "Why you looking at me" and I replied your parked in a handicapped spot and I\'m handicapped. He muttered something and just disappeared, leaving hotel vehicle in the handicapped spot closest to the door. He didn\'t move his vehicle and I had to park in the furthest available parking space from the door (about 200 ft.) then struggle with my cane and luggage to get to the front door. I will not return because 1) their driver was extremely rude, management did say anything to him and 2)they have only two handicapped spots for the whole hotel but 3)have10 charging stations for electric vehicles right by the front door. The charging spots say you will be towed if you don\'t have an electric car.

6

Theodore

21 Apr 2025

·

Stayed 3 nights

I had a problem with the toilet to where it needed to be plunged i thought that they would have someone come and plunge it they didn't they just left the plunger by the door and i had to do it myself i strongly feel that it should not have been for me to do when i am a guest of your hotel

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Location

Convenient to major roads and area shopping and restaurants, with several noting quiet surroundings. Some found Carrier Circle confusing or the surrounding area less appealing.

Related guest reviews

10

Violet

15 Jul 2025

·

Stayed 2 nights

The staff was amazing. I had a quick check in and out. I liked the fact it was safe since I was traveling alone. I also liked the kitchenette with clean dishes and silverware. I have stayed in other extended stays before and this one is hands down (to me) better than the other ones. Walmart and BJs Warehouse was 12 minutes away, with Wegman's 7 minutes away so food was easily found. The only thing I didn't like was Carrier Circle. It's a little confusing if you don't live in East Syracuse. Thank goodness for GPS.

10

Brandy

24 Jun 2024

·

Stayed 1 night

I was impressed. The hotels around here looked sketchy but this place was very nice, clean, safe and friendly staff. I would definitely stay here again!

10

amber

25 Oct 2025

·

Stayed 2 nights

Clean room front desk staff was soo friendly parking was safe ans easy great location for going to the westcott

10

Mary

11 Feb 2024

·

Stayed 1 night

The hotel is clean, quiet, and staff is friendly. The location is a few miles from shopping and restaurants.

10

David

14 May 2025

·

Stayed 5 nights

Great value.... Nice, good size room with kitchenette, Helpful , good access to major roads and thruway.

4

Lindsay

25 Sept 2024

·

Stayed 1 night

Well, I paid for a king bed and got a queen bed so not happy about that. The area is not the greatest, definitely a sus place to be. They try to do well which I appreciate but you can just tell that this is not a good option.

8

Theresa R.

26 Dec 2021

·

Stayed 2 nights

The location was convenient and the room was clean. Overall it was a great value for the money and I’d stay here again. The only downside was that there was no USB port for charging a phone so make sure you bring a USB plug.

10

Sondra McDonald

20 Jul 2025

·

Stayed 2 nights

We were pleasantly surprised that it had a kitchenette. It was very conveniently located. Check in was quick, the person welcoming and knowledgeable. It was very quiet too. We will definitely stay here again!

10

Shayla

10 Jul 2023

·

Stayed 1 night

It was nice, quiet and clean. Close to some restaurants and coffee stores

8

Andrew

5 Jul 2023

·

Stayed 2 nights

Interesting location behind another hotel that is either shut down or under renovation. No complaints. As expected for the price range.

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Dining

No breakfast or on-site restaurant, but in-room kitchenettes make self-catering easy. Lobby coffee is available, though one review criticized its quality.

Related guest reviews

10

Violet

15 Jul 2025

·

Stayed 2 nights

The staff was amazing. I had a quick check in and out. I liked the fact it was safe since I was traveling alone. I also liked the kitchenette with clean dishes and silverware. I have stayed in other extended stays before and this one is hands down (to me) better than the other ones. Walmart and BJs Warehouse was 12 minutes away, with Wegman's 7 minutes away so food was easily found. The only thing I didn't like was Carrier Circle. It's a little confusing if you don't live in East Syracuse. Thank goodness for GPS.

10

Jim

19 Apr 2024

·

Stayed 1 night

The suite was wonderful!! 2 bedrooms and 2 showers plus a couch and table and full kitchen. I will definitely return to this place.

6

Barbara and Thomas

16 May 2025

·

Stayed 2 nights

This is a basic, bare bones place to stay. It is friendly and quiet. You have to go out for all meals. It reminded me of a dormitory.

10

David

14 May 2025

·

Stayed 5 nights

Great value.... Nice, good size room with kitchenette, Helpful , good access to major roads and thruway.

8

Robert

10 Nov 2023

·

Stayed 6 nights

Great staff . Room quiet enough. Clean room. Awful 24 hour coffee.

10

Marializ

19 Apr 2025

·

Stayed 1 night

It looks like an apartment, everything is very clean, and the room is very comfortable. The bed is large and comfortable. The living room is spectacular, as is the kitchen and the bathroom are super comfortable. Also have 2 big closet, I will stay there again for the future

4

Rachel

20 Apr 2025

·

Stayed 1 night

I reserved a King bedrooms suite and the room we were in was a queen size bedroom suite. No contental breakfast and the room was $250/night and we didn't get a king bed when we already paid before we got there for a King.

10

Dean

4 Apr 2025

·

Stayed 5 nights

Nice to be able to prepare meals in the room - and there is a Trader Joe's not too far away!

10

Sondra McDonald

20 Jul 2025

·

Stayed 2 nights

We were pleasantly surprised that it had a kitchenette. It was very conveniently located. Check in was quick, the person welcoming and knowledgeable. It was very quiet too. We will definitely stay here again!

8

Tara

17 May 2023

·

Stayed 11 nights

Facility was clean and staff was extremely friendly and tried to accommodate any requests or issues. The beds were very comfortable and the suite had plenty of space. I wish the washers and dryers had a code for each guest that could lock it Bec someone took my clothes out the dryer and put theirs in! Also, my coffee pot did not work well- it had a different brand carafe that didn’t reach the dripper so I had to push paper towels under for it to work. They do offer complimentary coffee at front, which is nice in general but since I am particular about my coffee it would have been nice to have a properly working machine. My Furbo camera did not work with the wifi there - so if staying w your dog and have one, you will need your own hotspot. Overall, I had a positive stay aside from those things and would stay again.

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Candlewood Suites East Syracuse - Carrier Circle by IHG

Prices for Candlewood Suites East Syracuse - Carrier Circle by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom (Mobility)

Suite, 1 Bedroom (1 King Bed & 1 Sofa Bed)

Studio Suite

Suite, 2 Bedrooms (2 King Bed & 1 Sofa Bed)

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite, 1 King Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility)

Guest reviews of Candlewood Suites East Syracuse - Carrier Circle by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites East Syracuse - Carrier Circle by IHG