Hilton Richmond Downtown

Clean room

The room was clean, the staff was very friendly and pleasant. The wait time for breakfast seemed to be a little long but overall the experience was nice.

Carpet in hallway was lifted In a lot of areas

There was no microwave in my room. Someone brought me an old half functioning one. The doors to the other room slammed all night that kept me awake. The door to the bathroom was worn and had damage on it.

The rooms are outdated and not very clean at least bedding was clean. There is a lot of upkeep and maintenance the rooms need. We ended up doing the breakfast buffet and the food did not feel fresh it was a waste of money. The staff however was very friendly and helpful. The bar is very nice and again the service is excellent. We also ended up having to move rooms because there was work being done to the pool and there was a very strong paint thinner smell in our room and halls near the elevator. We traveled with our baby so we requested to move rooms. The staff moved us right away to accommodate us.