Name: Comfort Inn & Suites Regional Medical Center
Address: 6350 Directors Parkway, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: US$126–US$309 per night
Rating: 7.88

What guests think

Reviews of Comfort Inn & Suites Regional Medical Center describe a quiet, convenient location near the hospital and generally friendly check-in, but an aging property with inconsistent cleanliness, dated rooms, and recurring complaints about breakfast quality and upkeep.

Operational problems include air conditioners not cooling well, key card failures, a slow or unreliable elevator, and a pool that is dirty or closed. Service is uneven: many guests praise helpful staff, while others encountered unattended desks, curt interactions, and surprises around deposits, incidental or pet fees, and occasional rate changes. Expect a basic, no-frills stay mainly suited to short visits near the hospital.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear: multiple reports of a dirty or closed pool, a slow or small elevator, occasional out-of-service items, and tight parking for larger vehicles. Some guests found adequate parking and a basic gym that needs maintenance.

Related guest reviews

10

Mark

13 Jun 2023

·

Stayed 1 night

Really enjoyed our stay! Clean rooms and bed was comfy. There was a nice pool to relax and cool off in too. Breakfast was very good!

8

Barry

26 Sept 2023

·

Stayed 1 night

Fitness room not available, ice machine 2nd floor out of service. Door to room binding and hard to open. Good breakfast and room clean and comfortable

10

Marcus

22 Apr 2025

·

Stayed 2 nights

Quick easy check in. Staff was nice and knowledgeable. Hotel was clean. Breakfast had plenty of options. The concrete sidewalks outside are crumbling and the pool was dirty. Parking is nice. Walking distance to hospital. Overall a good experience

10

William

15 Dec 2024

·

Stayed 1 night

Room clean and comfortable. Bedding clean and crisp. Bathroom spotless. Outdoor trash can overflowing. Parking was tight. No truck parking causing trucks to take too many spaces. Breakfast was basic. Staff very friendly.

6

Joyce

17 May 2024

·

Stayed 1 night

I accidentally booked the hotel at the wrong location, tried to change locations. I missed the time slot by 4 hours. So we made the best of it. Until my grandson 18mos. was chewing on something. He gave it to me, it was someone's toenail clipping. (Not ours). My daughter nearly stubbed her toe on an exposed nail from a threshold by the bathroom door. The hotel advertised a pool, when my husband was going to it, there is a lock on the gate. He questioned the clerk, they told him that it was not in season. The tub in the room had a big chip out of it. Then they attempted to paint to toilet handle white, most of the paint came off. Lesson learned. Double check location and buy insurance in case you need to change plans.

8

Michael

31 Mar 2025

·

Stayed 1 night

Everything was good. Check in was quick. Lobby very nice. Room was very clean. Gym area is spacious for floor work, albeit equipment needs some attention. Great value.

4

Jade

21 Sept 2025

·

Stayed 2 nights

Great parking. Pet friendly. Front desk polite and accommodating. However, there were several fights and police on the premises, one elevator that holds 2-3 guests, and rooms were not prepared properly for check in at $250 a night.

6

Carolina

8 Oct 2024

·

Stayed 1 night

Pool was green and cloudy. Jacuzzi was clean and clear. There was evidence of water damage and facility was run down. Not worth the price!

4

Clint

30 Mar 2025

·

Stayed 1 night

Charged my card twice and the pool was dirty and the hallways too…

8

Vicky

24 Apr 2024

·

Stayed 2 nights

Hotel was nice and clean. Staff very accommodating when we had to extended our stay by a night. Elevator could use upgrade as it was a little scary to ride in.

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Cleanliness

Cleanliness is inconsistent: while many rooms are reported clean or spotless, multiple reviews cite odors (smoke or mildew), mold or dampness, dirty carpets and elevator, rust, and leftover trash.

Related guest reviews

10

Janice

27 Feb 2023

·

Stayed 4 nights

Had good and comfortable stay at this hotel. Room was clean, fresh smelling, bed was comfortable, quiet, good location, easy parking, courteous clerks, updated room, clean towels.

10

lance

3 Mar 2023

·

Stayed 1 night

Good stay and the hotel was extremely clean.

4

Warden

6 Aug 2025

·

Stayed 1 night

Whole room was damp, curtains were covered in mold. I was up all night sneezing.

8

LaWonza

17 Sept 2025

·

Stayed 1 night

Clean and comfortable room. Breakfast was less than desired. Sausage didn’t look cooked all the way. Bagels were hard and dry.

6

shirley

1 Jul 2023

·

Stayed 1 night

The lobby hall and elevator seemed filthy. Also the next morning our commode would not flush.

6

MEGAN

29 Jun 2025

·

Stayed 1 night

Smell throughout building. Curtain above ac was blocking air, move it and noticed bottom cover in mildew. Dropped something on floor went to pick up and trash under the bed from prior guest. Towel rack loose.

2

renee

11 Oct 2025

·

Stayed 3 nights

This was one of the worst Comfort Inns I have stayed at. It was filthy. Rant in the tub, the doors were all nicked and scratched and it looked like they tried to use a black marker to fix the scratches on brown doors. It had an odor. Because we used Hotels.com we could not leave and find another hotel. Just awful.

10

Gregory

4 Jul 2025

·

Stayed 1 night

Clean and quiet

4

Jamie

17 Aug 2025

·

Stayed 1 night

This facility is one of the dirtiest we have ever stayed in. Every window was smeared with prints and filth. The room was better but still dirty. We felt ripped off by staying here. We were charged over $170.00 for the night. Expedia be ware of this property. It is old, dirty and needs renovation badly,

2

Robert

17 Jun 2025

·

Stayed 1 night

Room dirty, smelled like cigarette smoke. Front desk manager rude. So bad that I just left (after I’d paid in full which of course wasn’t refunded). Book the Doubletree instead.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated with worn furnishings and maintenance issues, and bed comfort varies widely; some guests noted spacious layouts and quiet stays.

Related guest reviews

4

Terry

30 Mar 2024

·

Stayed 1 night

The room was clean and inviting. When we went to bed we were unable to get to sleep. The mattress was not comfortable. Regardless of trying to sleep on my back or side it was not comfortable. Around 4:30 finally went to sleep. The curtains are to long. If close them at the current length the a/c does not cool the room. If the curtains were shortened to clear the a/c unit then the curtains could be closed and the a/c would would properly. Also my wife was having issues with the pillows. Regards of how she positioned the pillow or try to fluff it or beat it she was unable go to sleep. She was able to fall asleep about 4.

4

Amy

26 Sept 2025

·

Stayed 1 night

Needs updating. Shower head full of lime. Caroet torn. Pillows horrible.

6

amelia

19 Mar 2023

·

Stayed 1 night

Pros: Property was close enough for areas of dining and not in a busy traffic area. Cons: walls are very thin to hear neighbors TV, dogs, or general conversations. Almost awkward.

8

Leslie

7 Sept 2025

·

Stayed 1 night

The person at the desk was very friendly and helpful. Check in was easy. The rooms are pretty old and run down. The tub had rust on it. The room could use new furniture and updating of everything. It seemed clean, just hard to get past the wear and tear of everything.

6

Ella

12 Jul 2025

·

Stayed 1 night

The bed and pillows were very uncomfortable.

6

Robert

19 Feb 2023

·

Stayed 2 nights

Great if you need to be close to the hospital Very noisy atmosphere, I guess the walls are thin Other guests don’t calm down till well after midnight

6

Drake

16 May 2025

·

Stayed 3 nights

The staff was good, didn't have a problem and went to ask them for several things. The facility overall is average, carpet did look pretty worn out, lil dirty looking cuz its so worn. The bathroom vent actually worked though! The breakfast was in my opinion below average. For the price to stay there a night i would expect better. The biggest problem was the bed. It was really hard and hurt my body so much that i couldn't sleep and same for my wife. I was in town for an event and kept falling asleep throughout the days i was there. Surprised being by a hospital, noise was never a problem. Overall, i would find a different hotel to stay in. For the price and what you get, i don't think it's worth it. The staff did help me cut my stay short without charging me for all the nights i was suppose to stay, which the only reason i was leaving early is due to the bed situation and the pain it caused me.

8

Cindy

23 Aug 2024

·

Stayed 1 night

Definitely sowing signs of aging and needing updating!!!!! Great staff!

10

Paul

14 Jan 2025

·

Stayed 2 nights

Building is a little run down, but the beds are comfy and wifi works well. Good value for money. Not many food options nearby.

10

Kim

1 Sept 2025

·

Stayed 1 night

I received a friendly greeting at check in. I liked the spaciousness of the room. The refrigerator and microwave were nearly tucked in a cabinet. I enjoyed the bathtub/shower combination. The air conditioner worked great. Breakfast was good.

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Service

Service is mixed: numerous comments highlight friendly, accommodating staff, while others report unattended or slow front-desk service and curt interactions when resolving issues.

Related guest reviews

10

Tracy

20 May 2025

·

Stayed 1 night

Price was very reasonable for an economy overnight stay…the room was surprisingly large, clean and well-maintained. We arrived before Check-In (2:20 pm) and hoping to check-in early, room was not ready. Manager said he would prioritize cleaning and call us when room was ready and gave us directions to a coffee spot nearby. He called 20 minutes later to let us know room was ready. It’s that type of service that sets the bar for hospitality. Great experience

2

juan

9 Jun 2025

·

Stayed 1 night

The front help was very rude

8

Kimberly

2 Sept 2025

·

Stayed 3 nights

Hotel was clean. Shelly at the front desk is especially friendly and helpful. They are very accommodating.

6

Erica

21 Jun 2025

·

Stayed 1 night

Quick change in plans led to a 1 night stay. The front desk was busy with no help. She mentioned not having room keys & needed to give out masters that were re-programmed. The key-card holder was reused and nasty from previous use. The room didn’t have towels but we were able to get what we needed after visiting the front desk again. Breakfast ended at 930 and we showed up late. The worker was prepping to close and was extremely rude. prepping to close.

10

Christy

14 Jul 2024

·

Stayed 1 night

David and everyone else at the front desk are so helpful, kind, and friendly.

10

Amy

2 May 2024

·

Stayed 1 night

Amazing front desk service. Was a last minute reservation due to the birth of my grandson. Room conveniently located by front desk, so not far to go for this exhausted Nana. Morning staff was very sweet and kind. Highly recommend this hotel

2

Robert

17 Jun 2025

·

Stayed 1 night

Room dirty, smelled like cigarette smoke. Front desk manager rude. So bad that I just left (after I’d paid in full which of course wasn’t refunded). Book the Doubletree instead.

8

Maritza

18 Aug 2025

·

Stayed 1 night

This property is clean and you can see their efforts to keep it clean. Front desk needs help! When we arrived no one was at the front desk and only a bell to call I did and still waited 12 minutes before the clerk showed up, she was busy cleaning a air conditioner filter, I know sometimes we have to do other things but front desk is so important! I had a situation and waited 15 mnts until the manager came. I think they an improve on this because first impressions are very important

10

Eddorah

6 Mar 2025

·

Stayed 1 night

The staff was friendly and rooms were comfy

2

Jesse

27 Jun 2025

·

Stayed 2 nights

While the property has potential, my overall experience did not meet expectations—especially considering the premium rates being charged. Upon check-in, I was informed of a rate change, which was unexpected and disappointing. When I arrived at my room, there was a noticeable odor similar to pet urine, which greatly impacted my comfort. Throughout my stay, the front desk was often unattended, with only a bell or a phone number provided for assistance. This lack of readily available customer service was concerning. This hotel could truly be exceptional with better attention to cleanliness, consistency in pricing, and stronger customer service presence. I hope management will take these concerns seriously to improve future guest experiences.

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Location

Convenient for medical visits, with repeated praise for being near the hospital, generally quiet surroundings, and easy freeway access. Some guests noted it’s a bit away from I-20 or that nearby dining is limited.

Related guest reviews

10

Tamela

15 Apr 2023

·

Stayed 1 night

Quiet, clean, and while it feels out of the way, it’s quick access to the freeway.

10

Elaine

21 Feb 2024

·

Stayed 1 night

Right across the street from Hendricks South Hospital. Clean rooms. Hot and cold breakfast options. Staff was super nice.

10

Marcus

22 Apr 2025

·

Stayed 2 nights

Quick easy check in. Staff was nice and knowledgeable. Hotel was clean. Breakfast had plenty of options. The concrete sidewalks outside are crumbling and the pool was dirty. Parking is nice. Walking distance to hospital. Overall a good experience

8

Stefani

26 Jan 2025

·

Stayed 1 night

It was close to a lot of restaurants but it’s a little ways from I-20 . The desk clerk was very friendly and it was quiet.

10

Rhonda

7 Mar 2025

·

Stayed 2 nights

So very convenient to nearby hospital

10

Bruce

24 Aug 2023

·

Stayed 5 nights

Great little find when it comes to staying in Abilene. Easy access to the freeways and to the downtown area, as well as, major healthcare.

10

Cynthia

12 Aug 2024

·

Stayed 1 night

On our way home and needed to sleep somewhere quiet. This place is located in a quiet area. Only a few eating choices available nearby, but we were able to find more eating places 5 minutes away! We had a quiet rest before coming our journey. Loved that they have a cabinet with microwave and refrigerator! Highly recommend this place!

10

Scott

27 Sept 2024

·

Stayed 2 nights

Away from the maddening crowd.

8

Angie

8 Sept 2025

·

Stayed 2 nights

The check in was smooth. The room was clean and comfy. The location was great. The breakfast was way below satisfaction. The first thing I look for in booking a room for my family is available breakfast. We were all very disappointed in the breakfast. That is a make or break for us to revisit

8

Stacy

12 Jun 2025

·

Stayed 1 night

Property sits off the busy street so quieter than many hotels in Abilene

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Dining

Breakfast feedback is mixed, with repeated reports of limited quantity, slow refills, and undercooked or basic items, alongside several mentions that it was good.

Related guest reviews

10

Amy

12 Oct 2023

·

Stayed 1 night

Great place to stop for the night. Clean with a great breakfast. Would stay here again.

8

LaWonza

17 Sept 2025

·

Stayed 1 night

Clean and comfortable room. Breakfast was less than desired. Sausage didn’t look cooked all the way. Bagels were hard and dry.

6

gary

15 Dec 2024

·

Stayed 1 night

This property need major upgrading and their breakfast need an overhaul

10

David

22 Dec 2023

·

Stayed 1 night

I love this hotel. Beds are comfortable and breakfast is delicious. My favorite hotel in Abilene TX

10

Georgina

29 Sept 2025

·

Stayed 2 nights

Not bad except breakfast not enough and we let them know at the service desk and he’s like ok

6

Erica

21 Jun 2025

·

Stayed 1 night

Quick change in plans led to a 1 night stay. The front desk was busy with no help. She mentioned not having room keys & needed to give out masters that were re-programmed. The key-card holder was reused and nasty from previous use. The room didn’t have towels but we were able to get what we needed after visiting the front desk again. Breakfast ended at 930 and we showed up late. The worker was prepping to close and was extremely rude. prepping to close.

8

Angie

8 Sept 2025

·

Stayed 2 nights

The check in was smooth. The room was clean and comfy. The location was great. The breakfast was way below satisfaction. The first thing I look for in booking a room for my family is available breakfast. We were all very disappointed in the breakfast. That is a make or break for us to revisit

8

Diane

22 Jul 2024

·

Stayed 2 nights

The only issue we found was that the breakfast bar was not well managed. At 8:30 in the morning some of the warmers were empty and no one was around to take care of that for 15-20 minutes. Other than that, we enjoyed our stay.

10

Geri

1 Jan 2025

·

Stayed 1 night

Very nice place to stay! Very courteous staff and good breakfast!

2

Lydia

5 Aug 2024

·

Stayed 1 night

As soon as we got there, the room immediately smelled like mildew!! The bed was not comfy at all. Breakfast was horrible. And the lady serving got onto my son for getting more food. She asked if he saved any for the rest of the guests. Glad my so. Doesn’t have an eating disorder or self-conscious!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$159
February	US$167
March	US$181
April	US$183
May	US$174
June	US$157
July	US$161
August	US$148
September	US$150
October	US$153
November	US$158
December	US$168

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $171	9 $161	10 $151	11 $151	12 $162
13 $126	14 $171	15 $162	16 $162	17 $193	18 $195	19 $189
20 $138	21 $167	22 $177	23 $190	24 $183	25 $191	26 $176
27 $139	28 $167	29 $177	30 $179

Su	Mo	Tu	We	Th	Fr	Sa
				1 $187	2 $186	3 $171
4 $140	5 $171	6 $178	7 $195	8 $187	9 $203	10 $270
11 $189	12 $252	13 $247	14 $276	15 $298	16 $204	17 $190
18 $189	19 $271	20 $259	21 $309	22 $203	23 $197	24 $185
25 $142	26 $185	27 $183	28 $234	29 $239	30 $292	31 $274

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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Check-in instructions

Good to know

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