Name: Hotel Indigo Jacksonville-Deerwood Park by IHG
Address: 9840 Tapestry Park Circle, Southside, Jacksonville, Florida, United States of America, Jacksonville, Duval County, US
Price range: US$119–US$179 per night
Rating: 9.1

What guests think

At Hotel Indigo Jacksonville-Deerwood Park by IHG, reviewers highlight a scenic, convenient location and friendly staff, along with clean, modern rooms that feel spacious and comfortable, contributing to a relaxed stay for business and leisure travelers.

Many appreciate the lakeside setting, walkability to dining and shopping, and pet-friendly atmosphere. However, recurring drawbacks include intermittently closed or pricey on-site dining, a frequently inoperative hot tub or pool access issues, occasional maintenance problems (toilets, AC, ice machines), and inconsistent service at check-in. Expect a comfortable, well-located boutique-style stay with stronger strengths in location and ambiance than in amenities consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities include a lakeside patio and on-site bar/bistro, plus a pool and hot tub, but guests repeatedly note hiccups such as a malfunctioning hot tub, pool-door access issues, ice machines down, and occasional restaurant closures. Parking is free and generally easy, though lighting and entry doors have drawn complaints, and some mentioned non-secure Wi‑Fi.

Related guest reviews

8

Barry

8 Apr 2024

·

Stayed 3 nights

no free breakfast. Hot tub not working.

8

Nicole

22 Dec 2024

·

Stayed 1 night

Walkable and easy to get to. Free parking on premises.

8

Shea

16 Apr 2025

·

Stayed 1 night

Everything was great besides the ice machines all being down

10

Daniel

26 Oct 2025

·

Stayed 1 night

Very nice Staff greeted me ! Pool hours need to be longer.

10

Tammy

28 Apr 2025

·

Stayed 1 night

Beautiful property with a nice happy hour, an actual chef. Conveniently located with great dining options within a short walk.

6

Michelle

18 Apr 2024

·

Stayed 1 night

Back door key entrance was broken, water dispenser in fitness center was empty, did not feel safe with parking proximity to entrance. Poor lighting in parking lot…

8

Patrick

3 Sept 2024

·

Stayed 6 nights

I recently stayed at the Indigo in Jacksonville, and overall, it was a decent experience. The location is quite convenient, especially if you're looking to explore the nearby attractions. The room was clean and well-maintained, though a bit on the smaller side. The bed was comfortable, ensuring a good night's sleep. The staff and quality of service was just okay. They did enough. The amenities were basic (no washer/dryer) and the hot tub malfunctioned when we tried to use it. The Wi-Fi was reliable, which is always a plus. In summary, Hotel Indigo is a solid choice if you're looking for a no-frills, comfortable place to stay. It's not luxurious, but it gets the job done.

10

Frank

29 Sept 2025

·

Stayed 2 nights

All was well except the non-secure internet

10

Travis

28 Jan 2024

·

Stayed 2 nights

Couldn’t use the pool door was broken. Also jacuzzi didn’t work.

8

Cheryl

27 May 2024

·

Stayed 4 nights

We enjoyed our stay .the property was clean.room was clean. Could use new towels.also a micowave would be good in the room. Better lighting around mirror in bathroom. The employees were very friendly and tried to help as much as they could.it seemed they were short staffed. We had payed extra for breakfast everyday the restaurant ended up being closed due to unforseen circumstances. We spoke to someone at the desk.we were assured we would be reimbursed for the two days we didn't have breakfast. We prepaided for our stay so I will have to wait and see.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews praise very clean rooms and well-kept public areas, with many describing the property as spotless. A smaller number cite issues like mold, musty odors, ants, or missed cleaning details.

Related guest reviews

10

Anquarrus

23 Apr 2025

·

Stayed 1 night

Awesome hotel! The pictures were just as described. I love the cleanliness of the room and comfy bed. I would definitely stay here again when I am in the area

6

Robert

24 Sept 2024

·

Stayed 1 night

Old sofas and chairs. Also, mold is starting to grow in the shower.

10

Mariea

24 Mar 2025

·

Stayed 1 night

Everything was very clean. The check in process was hassle free and the beds are so comfortable. Would stay here again

10

Tarvia

8 Sept 2024

·

Stayed 1 night

Very clean and spacious rooms.

10

Griselda

3 Jun 2025

·

Stayed 1 night

Beautiful and clean property

6

Roberta

27 Jul 2024

·

Stayed 1 night

Loved the location! Cleaning of the room was ok dirty pillow cases 3 out of 4, hairs in shower in the walls, and floor was sticky walking on it. Only tea options in the room were both decaffeinated. Told bar was open till midnight but it wasn’t no adult drinks available to purchase in case and the front desk employee didn’t even acknowledge us and ask us if we needed help finding anything or engage in anyway! Our ice machine was broken on our floor so we went to every other floor trying to get enough ice to fill our ice bucket even 1/2 way full but floor 2 and 5 didn’t work at all and 3&4 were barely spitting out any! Loved having a fridge in room and the reading lights on the headboard are very nice! As we exited upon check out again the front desk person didn’t even look up or at us to acknowledge our presence. Just not the warm welcoming staff we are used to in hospitality quite sad. Even upon leaving we said hi and wished the house keeper on our floor a good day and she looked very unhappy to be there and no response.

10

Malika

22 May 2025

·

Stayed 2 nights

The staff was super kind and helpful. Room and overall cleanliness of the hotel was excellent.

2

Natalia

14 Aug 2024

·

Stayed 3 nights

I do not recommend. Had a 3 night stay but left immediately due to stains and bodily fluids on toliet, beds, floor and walls. Before I left, staff moved me to 3 different rooms, as a resolution, but all had large issues with cleanlines. No communication from higher management. Not going back.

10

Edward

8 Apr 2025

·

Stayed 1 night

Very clean and a very comfortable bed

10

Natalia

23 Nov 2025

·

Stayed 1 night

Very clean room, friendly staff, great location

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with large walk-in showers and many lake-view options. Some guests mention firm beds, noise near elevators or from pets, occasional maintenance problems (AC or toilets), and limited in-room amenities like no microwave or double—not queen—beds.

Related guest reviews

8

Jan

20 Feb 2024

·

Stayed 3 nights

Everything was clean and beautiful. Only complaint is the room by the elevator is noisy and woke me each morning when people started using it. I could have switched but was unpacked. I used earplugs and white noise on my phone so I could sleep in.

10

Sara

20 Oct 2024

·

Stayed 3 nights

Hotel was nice and clean. Room was very spacious. Pool and hot tub were small, but we clean. It would gave been nice to have a free breakfast or at least coffee in the lobby complementary

10

Rafael

25 Apr 2025

·

Stayed 2 nights

The bathroom was super nice and very clean! Room was spacious and staff very friendly!

6

Brandy

18 Feb 2025

·

Stayed 1 night

The location of the hotel is amazing with tons of dining options within walking distance of a short 3 minute drive. The staff was great. The room itself was beautiful, but the fridge did not work (had a bad smell in it) and the toilet did not flush properly. Also wish there was a room option with queen size beds.

6

James

23 Jun 2025

·

Stayed 3 nights

I liked the location. Problems with flushing of toilet, wi fi was sometiming and front door needs to be haven down. Stuffy room.

10

Bridget

14 Dec 2023

·

Stayed 1 night

The bed was incredibly comfortable!!

8

Queen

8 Jul 2024

·

Stayed 3 nights

Really loved the property!!! It was very reserved and next to a beautiful body of water with the cutest turtles. I really loved coming out in the morning to sit by the water with coffee. The rooms were nothing amazing BUT not bad at all!!! It was a cute little room! My favorite part was the shower! The water pressure and temp was soooo good!!! The Staff were really nice and pleasant. Location was AMAZING we were 8-10 minutes from gas stations, restaurants, shopping centers and etc!

8

Marquita

4 Jul 2023

·

Stayed 3 nights

I requested a lake view room and was not disappointed by the view. The room itself was well maintained though some of the repair work was visible to anyone looking. For example, the door frame had been recently painted and as such, made a horrid noise whenever it opened up until the last day we stayed, because the paint had peeled away. In the bathroom, there was a tiny pinhole in the ceiling where either a nail/screw or god forbid a small camera, over the sink. The custodial staff also didn't clean the room our 2nd day. I know that cleaning processes have changed since the pandemic but the expectation I had is that rooms would be cleaned every day, but it is what it is. My only gripe about a hotel amenity is that the pool was overrun with adults playing music, smoking and drinking as if it was their own personal resort. And while that is their right, it was not a welcoming place for my small child which made me change our plans for the day. We ended up at the beach and honestly was a better experience overall considering what a short drive it was from the hotel. The majority of the front desk staff were friendly. They answered any questions qith confidence and were very engaging with my small child. Lastly, the ac unit was annoyingly loud. We kept it at a certain temperature but because the room stayed so humid, it would turn on and off multiple times throughout the day and night causing us to adjust the tv volume every single time.

10

Frank

29 Sept 2025

·

Stayed 2 nights

All was well except the non-secure internet

8

John

28 Apr 2025

·

Stayed 1 night

Paid for lake view room. The trees block view of lake

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is often described as friendly, welcoming, and helpful at check-in and throughout the stay. However, several guests reported slow or indifferent front-desk interactions and unresolved issues, leading to inconsistent experiences.

Related guest reviews

2

Doreen

23 Mar 2025

·

Stayed 1 night

My daughter and I had reservations. We we're very excited to stay at this hotel because we were going to shop and stay in the area the next day. We were greeted and treated so horribly by a front desk clerk named Lashun. We weren't sure where to park because along the building was full and we didn't want to get towed from the wrong spot, especially in the middle of the night. He argued with us instead of telling us where we could park. He kept saying over there. The places I pointed out he said I could probably get towed. This guy should not be working at the front desk representing any company! He had a bad attitude. He made sure he told us he had a sales degree. Think he needs to go back to school and take a class on how to treat people.

8

Krystle

15 Oct 2025

·

Stayed 3 nights

Night staff upon arrival at the front desk was amazing, kind and extremely helpful.

10

Andrew

11 Apr 2025

·

Stayed 1 night

Staff was amazing and the property was incredibly well kept. I am going back.

10

William

4 Oct 2025

·

Stayed 2 nights

The staff at this hotel was very friendly and very helpful.

10

April

7 Sept 2023

·

Stayed 2 nights

Loved the hotel and property. We were there two nights and enjoyed eating outside by the water. Wonderful atmosphere and exceptionally clean. Only Con was the lady at desk both days. A little rude as if my son and I weren’t meeting her expectations when checking in. Assumed she was having a bad weekend. Bartender was very nice. Will stay again.

8

pamela

18 Jun 2024

·

Stayed 1 night

Need more front desk staff. Waiting 20 minutes just to be acknowledged. Not great first impression.

10

Dexter

11 Sept 2025

·

Stayed 1 night

From check in to check out everything was awesome. Melissa at the front desk was graciously nice and gave some recommendations to eat. My wife and will stay again.

10

Michelle M

24 Aug 2024

·

Stayed 1 night

The staff was exceptionally friendly. I would stay here again.

6

Michael

9 Mar 2025

·

Stayed 1 night

The evening check-in person, Betty was very snippet and rude during my check-in. I would think that as a hotel employee, she would be polite and accommodating to the customer. She could have at least pretended to value my business! Because of this treatment, it put a negative opinion on the entire experience. The hotel and the room itself was very nice, but I would not stay here again because of the check-in experience.

4

Paul

24 Feb 2025

·

Stayed 4 nights

My wife had personal items stolen out of our room. She addressed the issue with hotel staff, but staff was dismissive towards her. They said they would come back her on the issue, but never did. Very poor service. Be wary of protecting your belongings if you stay at this hotel. Going forward, we will be traveling with a video camera in our room everywhere we stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

The location is a standout: quiet, safe, and scenic by a lake, with walking paths and many dining and shopping options nearby, plus easy access to UNF, St. Johns Town Center, and major roads. Great for both business and leisure.

Related guest reviews

10

joseph

21 Jan 2025

·

Stayed 1 night

Great location-convenient to shopping and dining.

10

Kirk

3 Dec 2024

·

Stayed 2 nights

Great location and super quiet. Pretty property too very new looking

10

Adriane

29 Jun 2025

·

Stayed 4 nights

My sister and I loved it there. They had a little lake with ducks and turtles. It was very calming and relaxing. I will most definitely stay there again.

8

Nicole

22 Dec 2024

·

Stayed 1 night

Walkable and easy to get to. Free parking on premises.

10

roberto

2 Mar 2024

·

Stayed 2 nights

Great little boutique hotel close to a lot of stores and restaurants. Staff was very friendly!

10

Justin

4 May 2025

·

Stayed 1 night

It is my home away from home. Near all types of food, the mall and easy on the interstate. Always a fair price for what you get.

10

Jennifer Marie

7 Aug 2023

·

Stayed 5 nights

Great location

10

Jason

3 Feb 2025

·

Stayed 2 nights

We stay at Hotel Indigo every-time we visit our son, a student at UNF. The hotel is in a great location, within walking distance of great shops and food establishments. There is a lake outside so the view is beautiful.

10

Asia

24 Nov 2024

·

Stayed 1 night

Husband and I came here for our anniversary! It was so close to ST.Johns we were able to shop and have dinner. We really enjoyed our stay. The hotel was so clean and nice! Staff were pleasant. The area around the hotel was absolutely BEAUTIFUL. The brick road was a lovely touch to the area. We will be coming back because we loved it that much. 10/10 recommend!!!!!!!!!!

10

Valerie

17 Jul 2025

·

Stayed 1 night

Shops and restaurants conveniently located right outside the hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the on-site breakfast, bar, and happy hour, and several praised food quality. Others found pricing high, menu limited, or the restaurant/bar closed during their stay, and there is no complimentary breakfast.

Related guest reviews

10

Tanisha

15 Dec 2024

·

Stayed 2 nights

We stayed at Hotel Indigo and I honestly didn’t want to go home! The breakfast was great and the wings were really good. The bed was super comfy and the shower was huge! My only issue was there was no microwave in the room! However, there is one in the lobby for guests but every room does have a keurig machine so a microwave in the room wasn’t a big deal at all! I will definitely come back and refer this location to others.

10

Donna

6 Feb 2025

·

Stayed 1 night

This hotel was in a beautiful area. Ate both dinner and breakfast here, they were both exceptional. Headed back as soon as we have a chance.

10

Amanda

17 Jul 2025

·

Stayed 1 night

The food was excellent!

10

Paul

13 May 2025

·

Stayed 8 nights

The staff are friendly and accommodating. The property is well kept and the bistro in the lobby is n excellent place to grab a beer and a bite to eat.

10

Arden

3 Mar 2025

·

Stayed 1 night

Everyone was friendly and helpful. The linens smelled cleaned (which is huge plus). The layout of the room was great and just what we need. We really loved the Riverwalk and all of the ducks/geese. The only thing that I would suggest is a better menu for dinner and the pricing is a little high for the food.

6

Ashlie

9 Oct 2025

·

Stayed 2 nights

food is so OVERPRICED for the little you got. I also got sick from it. very disappointing. I love recommending people to eat at the hotel bar/restaurant but i will NOT recomend this one

10

Tammy

28 Apr 2025

·

Stayed 1 night

Beautiful property with a nice happy hour, an actual chef. Conveniently located with great dining options within a short walk.

10

Simon

6 Jun 2024

·

Stayed 1 night

Fantastic staff & very comfortable. No kitchen team so no dining options was the only challenge.

10

fredrick

11 Aug 2024

·

Stayed 1 night

I almost consider this hotel to be an all inclusive. They have a nice bar scene. They serve good breakfast. They have a fairly good luncheon dinner menu. It’s quite strategically placed near the movie theater near St. John’s Plaza. Excellent place to stay always stay at this hotel when I come in to Jacksonville for the past two years.

8

Cheryl

27 May 2024

·

Stayed 4 nights

We enjoyed our stay .the property was clean.room was clean. Could use new towels.also a micowave would be good in the room. Better lighting around mirror in bathroom. The employees were very friendly and tried to help as much as they could.it seemed they were short staffed. We had payed extra for breakfast everyday the restaurant ended up being closed due to unforseen circumstances. We spoke to someone at the desk.we were assured we would be reimbursed for the two days we didn't have breakfast. We prepaided for our stay so I will have to wait and see.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$131
February	US$144
March	US$152
April	US$143
May	US$142
June	US$130
July	US$128
August	US$131
September	US$142
October	US$143
November	US$127
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $179	16 $167	17 $119	18 $136	19 $133
20 $121	21 $131	22 $173	23 $168	24 $143	25 $133	26 $136
27 $129	28 $136	29 $161	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $141	3 $132
4 $128	5 $137	6 $137	7 $137	8 $128	9 $157	10 $144
11 $124	12 $128	13 $135	14 $132	15 $124	16 $152	17 $152
18 $124	19 $148	20 $161	21 $161	22 $130	23 $141	24 $143
25 $132	26 $132	27 $132	28 $132	29 $132	30 $124	31 $127

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Lake View

Standard Room

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

Standard Room, 1 King Bed, Accessible (Communications)

Room, 1 King Bed, Lake View

Standard Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Communications)

Suite, 1 King Bed, Jetted Tub, Lake View

Room, 2 Double Beds, Lake View

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Standard Room, 2 Double Beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo Jacksonville-Deerwood Park by IHG

Have a question?

Prices for upcoming dates