Name: Homewood Suites by Hilton Jacksonville Downtown-Southbank
Address: 1201 Kings Avenue, San Marco, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: US$141–US$249 per night
Rating: 8.25

What guests think

At Homewood Suites by Hilton Jacksonville Downtown-Southbank, travelers frequently praise friendly staff, spacious suites, and a convenient location near downtown and the stadium, while noting mixed cleanliness and maintenance, a paid parking garage, and inconsistent complimentary breakfast quality.

Rooms are often large and comfortable, though some feel dated, have awkward layouts, or come with noise like nearby trains or A/C cycling. Facilities include a pool and a gym, and a few guests encountered maintenance or layout quirks with amenities and elevators. Overall, expect a convenient base with roomy suites and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site garage parking is convenient but carries a separate fee noted by several guests. There is a pool and a gym, though a few mention maintenance or layout quirks.

Related guest reviews

10

Ruth

1 Jul 2025

·

Stayed 1 night

Booked the 2 bedroom suite and it was absolutely perfect for a family of 6. Lots and lots of space, 2 bedrooms with King size beds, 2 bathrooms (a must with 4 girls), and a pull out couch. Had a small kitchenette and full size fridge. Beds were very comfortable, bathrooms and rooms were clean. Staff was friendly and great location. The only con was the train. We heard it a few times during the night and being a light sleeper doesn't help. Also, parking fees are separate. A little expensive since it's self parking in the garage. But we would definitely stay there again. Highly recommend.

8

Jordan

5 Jan 2024

·

Stayed 2 nights

My wife and I stayed here for the 2023 Taxslayer Gator Bowl. It was very close to the stadium. It was in a nice area and it was quiet. There was a parking garage next to the hotel. The downside to the parking is that it costs $20 a night. There was a local transportation stop at the hotel which was convenient for us because it took us straight to the stadium. It also cost money but it was probably equal to or less than the amount one would have paid for a rideshare to the stadium. We did not take part in the free breakfast because we chose to find a local joint before the game. Maple Street Biscuits is a good restaurant and very close to the hotel. We did go down for the breakfast on the day we checked out between 9:00 AM and 9:30 AM and there was hardly anything left. We grabbed a banana and a cup of juice and decided to go to Starbucks instead. My dislikes of the hotel included not being able to use the front door of the hotel because it was “broken” on the night we arrived which required us to have to walk through the adjoining hotel to get to the other side of the hotel to take the elevator up to our room only to find out that same door was magically working the next morning. Also, the digital keys weren’t working when I tried to check in on the Hilton app earlier in the day which required us to have to check in at the desk at 11 PM at night to get key cards. Not a big problem but when you’ve been driving for several hours, all you want to do is go straight to your room.

10

Willie

8 Jun 2025

·

Stayed 2 nights

The hotel was centrally located and easy to get to. The parking was $20 per night, the breakfast was excellent with many items to choose from. Staff was friendly, knowledgeable and efficient. It was a great experience!!

10

Guy

5 Mar 2025

·

Stayed 1 night

A dip in the hot tub and enjoying the outdoors. Nice breakfast. Attentive staff and helpful when needing something. Workout room could be improved. No circulating air or fan. Nice treadmills with TV monitors, but very limited,2 channels. What happened to cable tv? Empty water and cup dispenser. Spend the money to make it nice. Otherwise, a very nice place to rest and relax.

10

Lee

4 Jun 2025

·

Stayed 1 night

Great location, good parking and nice pillows and bed

10

Justin

10 Nov 2024

·

Stayed 2 nights

Great hotel on the south side on Jacksonville with parking. Clean and comfortable but pool is in a weird spot. I would definitely stay again.

10

Itzel

10 Mar 2025

·

Stayed 1 night

Loved the hotel will defenitly will be staying here when we come back to Jacksonville. The aminities were great. Gym was well equipt and Pool was great! Breaksfast had a variation of options and the lady that served breakfast was so friendly. i wish i would have asked her name. Rooms were really clean no complains. More then enough parking.

6

Aimee

5 May 2024

·

Stayed 2 nights

This is an older Hilton. Unfortunately we were there when they were performing maintenance on the pool, so we weren’t able to enjoy it. The bed pillows were a joke. I wouldn’t even call them pillows. I could literally squeeze the middle of the pillow and make a closed fist. Definitely not Hilton quality. No one told me what the parking fee was until I received the receipt for it. Would stay there again, just need need to bring my own pillow.

8

Syreeta

27 Apr 2025

·

Stayed 1 night

We weee in an accessible room and was huge! I liked how the living space was separate from the bedroom. This hotel is attached to the Hilton hotel. They share a bar.

10

Sarah

16 Feb 2024

·

Stayed 2 nights

We had a great stay! Nice pool, convenient parking, and friendly staff. Highly recommend if you are traveling to the downtown area

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Cleanliness

Feedback on cleanliness is mixed: many found rooms clean, while several reported sticky floors, grimy bathrooms, odors or smoke in non‑smoking rooms, and worn fixtures. Housekeeping visits were sometimes missed.

Related guest reviews

10

Peter

7 Apr 2023

·

Stayed 1 night

Room had lots of usable space, clean, quiet, great location and friendly staff.

4

Temeria

21 Jun 2024

·

Stayed 3 nights

When I arrived at the property I was given a different room and I didn’t receive the one I booked . The room I received was not clean at all the tub was stained with dirt. The free breakfast was not tasty .it tasted overcooked. Overall it was not the best stay and I feel it could have been better if I did receive the room I initially booked at first .

10

Angelique

13 Oct 2025

·

Stayed 1 night

Clean room.

6

Amy

8 Apr 2025

·

Stayed 1 night

The people were friendly. The room was not very clean at all. The kitchen floor was sticky. The bathroom wasn't clean. There was trash under the TV left over from previous occupants. There were food crumbs on the nightstand. I was not impressed with that. I did like the setup of the room though. It had a lot of space to spread out.

2

Wesley

17 Apr 2024

·

Stayed 1 night

Nothing room was horrible and nasty bedding was stained and dirty shower was nasty

4

PatrinaJarrett

7 Apr 2025

·

Stayed 2 nights

Stayed here for 2 nights with my kids (3) only to attend Disney On Ice. The rooms felt old, and the shower looked grimy. I requested 2 connecting rooms 2 months in advance but when we arrived I was informed that 1 room was on the 3rd floor and the other on the 6th... The same night we returned to the front desk to request another room because the room on the 6th floor was very run down and uncomfortable to settle into. Luckily the lady a different lady was now on and located a room 2 doors down from our room on the 3rd floor...That was the only thing good about this hotel...After seeing the rooms I didnt bother to find out if there was breakfast...

6

Denese

3 Sept 2023

·

Stayed 1 night

It was nice but the floor in our room was very dirty and sticky and there was food left in the dishwasher which was smelly

10

Ara

2 Jun 2025

·

Stayed 1 night

Very clean and staff was very friendly

10

Lucelly

18 Jun 2023

·

Stayed 1 night

The hotel was very spacious, clean . Good breakfast. And easy parking.

10

Marian

21 Jul 2024

·

Stayed 1 night

The property is close to every thing. Staff was super nice and our was very clean.

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Rooms

Suites are often spacious and comfortable with kitchenettes, but some guests describe dated decor, awkward layouts, thin or unsupportive pillows, and occasional noise from trains or A/C cycling.

Related guest reviews

10

Ruth

1 Jul 2025

·

Stayed 1 night

Booked the 2 bedroom suite and it was absolutely perfect for a family of 6. Lots and lots of space, 2 bedrooms with King size beds, 2 bathrooms (a must with 4 girls), and a pull out couch. Had a small kitchenette and full size fridge. Beds were very comfortable, bathrooms and rooms were clean. Staff was friendly and great location. The only con was the train. We heard it a few times during the night and being a light sleeper doesn't help. Also, parking fees are separate. A little expensive since it's self parking in the garage. But we would definitely stay there again. Highly recommend.

10

Melody

26 Mar 2025

·

Stayed 1 night

Great room! Like a mini apartment. Small kitchen with appliances. Not much silverware or utensils. Enought to use and wash for next use.

8

Richard

9 Jan 2025

·

Stayed 1 night

Very comfortable room but found out or toilet was not working. Room was not the quietest with some background noise like a motor cycling on and off. Had kitchen space and fridge

6

Tavara

11 Jun 2025

·

Stayed 1 night

Staff was fantastic; however, it is a very basic hotel. Room decor was plain. Suite was small with an undersized living room and nearly room to walk in the kitchen. Sleeping area had a large open space that would have been ideal for a sitting area. The whole suite had an odd layout.

4

Lissa

15 Jul 2024

·

Stayed 4 nights

Needs a facelift desperately. The rooms were old and run down, the tub was peeling and the room smelled like spray paint fumes. Will not be staying here again.

4

Robert

13 May 2024

·

Where to begin? 1.The pillows were HORRIBLE. 2.Our room was never cleaned so we had to go to the front desk and get our own fresh towels and was told it was our fault for not asking to have our room cleaned! Seriously??? 3.The a/c unit barely worked. 4.Then to top it off, they hit us with a “$20/day Self Parking” charge that I found on my final bill that was emailed to me. Apparently it was a “misc charge” that they take from your deposit now. Do yourself a favor and stay away from this place!

6

Aimee

5 May 2024

·

Stayed 2 nights

This is an older Hilton. Unfortunately we were there when they were performing maintenance on the pool, so we weren’t able to enjoy it. The bed pillows were a joke. I wouldn’t even call them pillows. I could literally squeeze the middle of the pillow and make a closed fist. Definitely not Hilton quality. No one told me what the parking fee was until I received the receipt for it. Would stay there again, just need need to bring my own pillow.

8

Syreeta

27 Apr 2025

·

Stayed 1 night

We weee in an accessible room and was huge! I liked how the living space was separate from the bedroom. This hotel is attached to the Hilton hotel. They share a bar.

10

Ashley

27 Apr 2025

·

Stayed 1 night

This property was amazing! And our room was HUGE! We will definitely be back.

10

Karen L

6 Sept 2024

·

Stayed 1 night

We were impressed by the size of the suite, especially for the price! It was clean and quiet. If we ever need to stay in Jacksonville again, we’ll definitely choose this hotel.

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Service

Staff interactions are frequently friendly and helpful, with smooth check-ins and occasional upgrades. However, reports of understaffing, slow follow-through on requests, billing issues, or incorrect room assignments do appear.

Related guest reviews

6

Michael

14 Feb 2025

·

Stayed 5 nights

Was there 5 days. Despite saying housekeeping comes every other day, they never came. Also, charged me for parking despite telling them at check-in I had no car. They did refund the amount, but it was charged before I checked out.

10

Patrick

22 Mar 2025

·

Stayed 1 night

Came in town for a surgery for my dog and Rose was nice enough to check me in hours early. Great experience!

2

Carolina

18 Aug 2023

·

We stayed here for one night one our road trip back home. We arrived late at night and checked out in the morning before check out time. A few days after checking out, we noticed a $500 extra charge on our room. After calling to ask about it, I was told it was for a broken marble table they found in the room after we checked out and blamed us for breaking it, and they sent me a picture of it. However, we did NOT break this table. And the best part was I actually took a whole video footage of the entire 2 bedroom suite right before leaving and checking out. In the video that I took the table is clearly shown and it IS NOT BROKEN. I took the video at 10:19am and then showed the manager that I spoke to proof from my state-farm app that we were on the road at 10:32am. Even after sending them the video and proof of when we had left, the manager I spoke to said she sent the information to her boss and that the charge was sticking. I will never again stay at this hotel. Can't be sure that the dishonest employees won't break something and then blame you for it and charge you! If we had broken that table, or anything else in the room for that matter, we would absolutely be willing to pay for it. But knowing we did not, showed them evidence, and are still being charged for it is so troubling.

10

Patricia

9 Aug 2024

·

Stayed 1 night

The guy who serviced the bar was outstanding and wanted to make sure we were safe getting to and from our venue. The room was clean!

2

Jeronia

15 Jul 2025

·

Stayed 5 nights

This property is understaffed and unclean. The

6

Laura

25 Jul 2024

·

Stayed 2 nights

The staff were friendly and helpful during check in. Our room was clean and smelled fresh. There were only 2 towels in our room, 5 of us, we requested additional towels but never got them. The A/C never cooled down below 70, even after turning it down to 68/65/50. The staff running the breakfast bar was fantastic, friendly, and took pride in his job.

10

Summer

26 Apr 2025

·

Stayed 1 night

Great experience! Super easy check in process. We were early and they held our things so we could go eat lunch while we waited on our room to be ready. Great free breakfast and friendly desk staff! Will definitely be back

10

Ann

24 Jan 2025

·

Stayed 1 night

The front desk was very nice and polite. She even asked if I was a member of the Hilton rewards, which I am. She always had a smile on her face.

10

Jill

3 Jun 2024

·

Stayed 3 nights

Front desk help was good at times but not helpful at other times depending who was working. When I asked about a place for breakfast the desk person never looked up from what she was doing and recommended Panera. I could have done that myself but I was looking for a more local place. We found something on our own.

10

Logan

16 Jul 2025

·

Stayed 1 night

Hotel was an amazing stay and the staff was very nice to me and my girlfriend and her sister staying with us and upgraded our room for a easier stay with ease and no extra charge.

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Location

Location is convenient for downtown/San Marco and events at the stadium, with easy driving access. Several note limited walkability to restaurants.

Related guest reviews

10

Laurie

8 Feb 2024

·

Stayed 1 night

easy access to museums

8

Jordan

5 Jan 2024

·

Stayed 2 nights

My wife and I stayed here for the 2023 Taxslayer Gator Bowl. It was very close to the stadium. It was in a nice area and it was quiet. There was a parking garage next to the hotel. The downside to the parking is that it costs $20 a night. There was a local transportation stop at the hotel which was convenient for us because it took us straight to the stadium. It also cost money but it was probably equal to or less than the amount one would have paid for a rideshare to the stadium. We did not take part in the free breakfast because we chose to find a local joint before the game. Maple Street Biscuits is a good restaurant and very close to the hotel. We did go down for the breakfast on the day we checked out between 9:00 AM and 9:30 AM and there was hardly anything left. We grabbed a banana and a cup of juice and decided to go to Starbucks instead. My dislikes of the hotel included not being able to use the front door of the hotel because it was “broken” on the night we arrived which required us to have to walk through the adjoining hotel to get to the other side of the hotel to take the elevator up to our room only to find out that same door was magically working the next morning. Also, the digital keys weren’t working when I tried to check in on the Hilton app earlier in the day which required us to have to check in at the desk at 11 PM at night to get key cards. Not a big problem but when you’ve been driving for several hours, all you want to do is go straight to your room.

10

Eric

30 Oct 2024

·

Stayed 3 nights

Great place to stay for attending a football game.

10

Willie

8 Jun 2025

·

Stayed 2 nights

The hotel was centrally located and easy to get to. The parking was $20 per night, the breakfast was excellent with many items to choose from. Staff was friendly, knowledgeable and efficient. It was a great experience!!

10

Dawn

2 Oct 2024

·

Stayed 1 night

Convenient to drive to restaurants and music venue. Not walkable to them. Hotel room is excellent…clean, spacious…would stay again. Not impressed with Continental breakfast…limited selections.

8

Wendy

11 Nov 2024

·

Stayed 2 nights

Staff was very helpful and pleasant. Property located in convenient location to EverBank stadium and the transportation was a pleasant surprise. Could be cleaner for sure and a bit dated, but the bed and pillows are comfortable. We would stay again.

10

Miracle

29 May 2024

·

Stayed 1 night

The hotel and the area were great.

10

Isa

20 Dec 2024

·

Stayed 2 nights

Great location. Super nice suite.

10

Brandon

2 Mar 2025

·

Stayed 1 night

Great location in San marco

8

Andrew Thomas

12 Feb 2023

·

Stayed 7 nights

Nice hotel in a not great location. Much better than the others in the area. Safe well lit parking garage

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Dining

Complimentary breakfast ranges from excellent to limited or disappointing, with several guests wanting more variety and options like bacon, plain eggs, or decaf coffee; items sometimes ran out later in the morning.

Related guest reviews

10

Shaletha

10 Jan 2025

·

Stayed 1 night

Very friendly staff. Breakfast was great. Everything was close to perfect. I will definitely stay again.

8

Scott

12 Nov 2024

·

Stayed 2 nights

The front desk manager bet, was extremely hospitable and helpful during our stay. The breakfast was rather disappointing and our room was not made up, but overall we enjoyed our stay.

10

Bridget

23 Sept 2025

·

Stayed 3 nights

This day was excellent. Only thing I didn’t like was the breakfast that good and they should at least have some bacon in the breakfast rotation

10

Lawrence

7 Aug 2023

·

Stayed 2 nights

The hotel is very nice and so was our room. The hallway was very hot since the hallway A/C was not working. However, our bedroom A/C was working fine. The only real negative was that the free breakfast buffet was not good at all, Overall I would recommend the hotel. However , I wouldn’t recommend the breakfast buffet ( terrible).

10

Willie

8 Jun 2025

·

Stayed 2 nights

The hotel was centrally located and easy to get to. The parking was $20 per night, the breakfast was excellent with many items to choose from. Staff was friendly, knowledgeable and efficient. It was a great experience!!

10

Dawn

2 Oct 2024

·

Stayed 1 night

Convenient to drive to restaurants and music venue. Not walkable to them. Hotel room is excellent…clean, spacious…would stay again. Not impressed with Continental breakfast…limited selections.

10

Bridget

23 Sept 2025

·

Stayed 1 night

Stay was excellent. Need better choices for breakfast other than that it was an excellent day.

10

Lea

3 Oct 2024

·

Stayed 1 night

We booked this hotel because of it's proximity to the venue we were going to that night. The front desk staff was great. My only comment / complaint is the limitation of the continental breakfast. I don't eat meat and there was only protein options with meat. There were bagels and muffins, but I was looking for something with protein like plain eggs. Nor was there decaf coffee which I can only drink. I will say the kitchen attendant (reluctantly) went to their sister hotel that was connected and retrieved both scrambled eggs (which were not great) and a really good cup of decaf coffee. I was unable to get a refill on the coffee as the attendant seemed annoyed he had to get me the other items previously so I refrained from imposing again. But over all, I would stay there should we be in the Jacksonville area again.

8

Anthony

8 Jul 2025

·

Stayed 2 nights

The location was great and parking was also good. The breakfast choices was not the best

10

Summer

26 Apr 2025

·

Stayed 1 night

Great experience! Super easy check in process. We were early and they held our things so we could go eat lunch while we waited on our room to be ready. Great free breakfast and friendly desk staff! Will definitely be back

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Month	Average price
January	US$136
February	US$160
March	US$212
April	US$166
May	US$166
June	US$150
July	US$149
August	US$149
September	US$147
October	US$162
November	US$157
December	US$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $153	16 $153	17 $153	18 $182	19 $178
20 $153	21 $159	22 $180	23 $178	24 $156	25 $159	26 $249
27 $234	28 $168	29 $142	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $150	3 $141
4 $141	5 $168	6 $190	7 $165	8 $228	9	10 $235
11 $156	12 $141	13 $168	14 $156	15 $141	16	17 $191
18 $156	19 $151	20 $160	21 $191	22 $150	23 $184	24 $187
25 $166	26	27 $168	28	29	30 $157	31 $247

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Homewood Suites by Hilton Jacksonville Downtown-Southbank

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