Name: Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG
Address: 2040 Mayport Road, North Beach, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: US$95–US$166 per night
Rating: 8.52

What guests think

At Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG, travelers frequently praise very clean rooms, friendly staff, and a convenient base for the beach and Mayport Naval Station, with a popular complimentary breakfast that often exceeds expectations.

Several reviews report poor soundproofing and noisy HVAC or fans that made sleep difficult. Pool upkeep is inconsistent, and a few guests encountered renovation dust, maintenance problems, or issues like broken fixtures and unreliable Wi‑Fi. Service is often warm and helpful, though there are isolated complaints about unfriendly interactions and reservation or billing mix-ups. Expect solid value and convenience, but bring earplugs and temper expectations for the pool.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is available but cleanliness and temperature are inconsistent, and one guest noted no indoor pool despite an ad. Parking is easy, pet-friendly policies are appreciated, and Wi‑Fi lacks ethernet and was unreliable for some.

Related guest reviews

10

Jamie

28 May 2025

·

Stayed 2 nights

Loved our 2 night stay. We came in to visit family and everything was great! The room was clean and the bed was super comfortable! The pool was nice, the temperature was not too hot or cold. It is in a decent location to the beach, stores, gas and a fantastic Greek restaurant (Olympia Cafe)

2

Cheryl

9 Jul 2025

·

Stayed 2 nights

This place was a mess. They were painting the hallway and we had to put up with the smell. The tv, telephone, WiFi didn’t work. The pool was nasty and the outdoor poolside toilet was covered in poop. There was no indoor pool available as said in the advertisement. The fridge leaked water. The toilet handle was broken. I feel like I should get a refund.

8

Michael

25 Jun 2024

·

Stayed 1 night

Good place but needs to clean the pool

10

Kimberly

14 Sept 2023

·

Stayed 1 night

This hotel was fantastic!! Supremely clean and comfortable. The staff was friendly and helpful. We enjoyed swimming in the pool and the breakfast in the morning. The elevator got stuck but the staff was on it and quickly resolved the issue. We would definitely stay here again!

10

Angelo A

25 Jul 2025

·

Stayed 2 nights

We stayed here for two nights to visit Atlantic Beach for part of a family vacation. It was a nice hotel stay. The property was well-maintained, and the pool was okay. The breakfast area was spacious, large enough to order pizza and eat it there! We enjoyed our stay here.

10

Scott

24 Dec 2022

·

Stayed 19,343 nights

nice place, clean and plenty of parking

10

Alsu

19 Apr 2025

·

Stayed 1 night

Great Hotel – Holiday Inn Never Disappoints! Once again, Holiday Inn lived up to expectations. The staff was super friendly and offered great suggestions for beach access and local restaurants. The location is perfect—just a 10-minute drive to the Beaches Town Center, where you’ll find a beautiful beach, great shops, and a variety of dining options, all with a charming small beach town vibe. The rooms were very clean, including the bathrooms, which were spotless—something we really appreciated. The hotel property is also very well lit, which was important for us since our puppy enjoys late-night walks. The breakfast area was clean, well-maintained, and constantly replenished—huge plus! It’s both family-friendly and pet-friendly, and we’ll absolutely stay here again the next time we’re in Jacksonville. Big thanks to the staff for a great stay!

6

Ra-Set

4 Aug 2025

·

Stayed 3 nights

They do not have an Ethernet connection for your laptop only very unsecured Wi-Fi. The pool was not clean and was not being filtered which is disgusting (dead bugs, dirt and still-water!) no complementary water at desk and they do not have a ice-maker on each floor you have to travel to another floor

8

Marc

6 Apr 2023

·

Stayed 1 night

Everything was good maybe turn the pool heater up .

8

Luz

8 Sept 2024

·

Stayed 3 nights

It’s a great place for sleep, the breakfast has the necessary. The pool area needs to be cleaned. The staff is amazing. And the cleaning staff are great. Overall great experience.

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Cleanliness

Rooms and common areas are widely described as very clean and well maintained. However, a few reports mention renovation dust, mold odors or spots, and occasional maintenance/soiling issues in pool and bathrooms.

Related guest reviews

10

Krishana

20 Mar 2023

·

Stayed 1 night

I enjoyed my stay at Holiday Inn Express. The room was very clean. The clerk who checked me in was very friendly. The clerk who checked me out was friendly as well. When I come back to visit, I will reserving a room at Holiday Inn Express.

10

Ericka

1 Aug 2025

·

Stayed 5 nights

Clean

10

BRENDA

26 Aug 2025

·

Stayed 1 night

Hotel was clean and close to beach

4

Rosemarie

10 Jul 2025

·

Stayed 1 night

The property was being renovated elevators smelled was dirty and dusty.. they put me in a room on a floor that was being completely renovated 30 painters sheetrock people I broke out in hives just looking at room 2 mins tops. was put in smaller room. still very noisy and the beds were very uncomfortably. was not a good experience at all

10

Carley

5 Nov 2025

·

Stayed 2 nights

Clean room, great staff.

2

Cheryl

9 Jul 2025

·

Stayed 2 nights

This place was a mess. They were painting the hallway and we had to put up with the smell. The tv, telephone, WiFi didn’t work. The pool was nasty and the outdoor poolside toilet was covered in poop. There was no indoor pool available as said in the advertisement. The fridge leaked water. The toilet handle was broken. I feel like I should get a refund.

10

Kimberly

14 Sept 2023

·

Stayed 1 night

This hotel was fantastic!! Supremely clean and comfortable. The staff was friendly and helpful. We enjoyed swimming in the pool and the breakfast in the morning. The elevator got stuck but the staff was on it and quickly resolved the issue. We would definitely stay here again!

10

William

6 Jul 2024

·

Stayed 3 nights

Nice hotel, clean, safe area

2

Tiffany

6 Feb 2023

·

Stayed 2 nights

The smell of mold in my room and in thr hallway waa so bad, the ac in my room didnt work. Couldnt sleep woke up in a sweat

8

Mitch

2 Aug 2024

·

Stayed 2 nights

Courteous personnel at the front desk and the breakfast area. The rooms were clean, though the bathroom had mold growing in areas which are not often seen, such as under the shower’s grab bars.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious, but many guests cite thin walls or noise from neighboring rooms and loud HVAC/fans. Some noted layout quirks or issues (broken bed, limited TVs), and a couple reported Wi‑Fi problems with no ethernet option.

Related guest reviews

4

Alisha

17 Feb 2025

·

Stayed 2 nights

The hotel was nice and clean and the staff were friendly. However the hotel noise is too much for my wants/needs. We were on the bottom floor and you could hear the people up stairs stomping and people being loud a lot at night. I didn’t get the rest I had hoped for. Other than that, it’s a nice hotel. If you are someone who startles easily or is easy to wake up,you may want to being ear plugs.

8

Pam

5 Jan 2025

·

Stayed 1 night

I was surprised the couch area of our room did not have a TV. The only TV was in front of the beds

10

James

5 Aug 2024

·

Stayed 1 night

Everything was excellent with the hotel. King bed was extremely comfortable and the room and bathroom were exceptionally clean. Except for the fact that the walls did not block the sound of the TV in the room next to us and the guest has the TV on loud until we finally called the front desk at 3a to ask them to turn it down, which they did. Only it was back on again at 8a the very next morning.

10

Felicia

29 May 2025

·

Stayed 3 nights

Our room was so spacious and the breakfast was great!

10

Shawn

10 Nov 2025

·

Stayed 1 night

Clean, convenient. Great breakfast. Obnoxious heat/cooling unit - difficulty sleeping. Toilet ran off & on all night.

8

Gregory

17 Jul 2025

·

Stayed 1 night

Everything was good except there was an unknown fan (exhaust?) that always ran and could not find a switch for that must have a bad motor since it made annoying noise all night and made it hard to fall asleep

8

JANET

26 Feb 2023

·

Stayed 1 night

This is a very good hotel for the price range. The staff was friendly and engaging, Jennifer at the front desk was courteous and quick with check-in. Our room was clean and ready. The breakfast was well supplied and everything looked clean. The only negative is that the floors are hard surface (for ease of cleaning by housekeeping, I\'m sure) so the folks in the room above us sounded like tap-dancing hippos. The room was very quiet most of the night, but about 6AM the upstairs neighbors started walking around "heavy-footed". It didn\'t really bother us for long. but it is the price you pay acoustically for not having carpeted floors. Overall, it was a very good stay, and we would stay again.

8

Erick

23 Jul 2025

·

Stayed 1 night

We had a great stay at the Holiday Inn Express in Jacksonville, Florida. It’s a fully renovated, comfortable, and clean, hotel just 9 minutes from the beach. The included breakfast was surprisingly good, and the pancake machine was a fun touch! Service was very good as well. The only downside was the poor room soundproofing—we could hear everything from the next room, including their TV. Still, it was a good value for the price, it was definitely worth it.

6

Fred

2 Jan 2025

·

Stayed 1 night

Very clean and fine location. We usually do dtay at Holiday Inn Express so we were surprised when we could hear every word our neighbor said. That was disappointing. My husband thiught the bed was uncomfortable. I thought the breakfast selection was great. All in all not a bad stay.

6

Betsy

3 Jun 2025

·

Stayed 3 nights

We complained about the 2nd bed in our room as we could not use it because it was broken, but they did nothing for us. We could only use 1 bed, which was not the point of having 2 beds in a room. We had to ask several times to get fresh towels on the second day, as they did not bring us towels.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with particular shout-outs to front desk team members. There are isolated negatives: unwelcoming interactions, check-in or room assignment mistakes, slow resolution of noise complaints, and confusing deposit/billing communication.

Related guest reviews

6

Howard

9 Apr 2023

·

Stayed 1 night

Great hotel but... when we went to check in they told us we were already checked in, but we weren't. They checked in someone else with a similar name to our room and then had to give us their room. The credit cards for each room were then also messed up. Never had that happen before and it was worrisome as the hotel was sold out. Luckily we got settled but it was unsettling.

8

Susan

20 Apr 2025

·

Stayed 2 nights

Nice property. Brandon at the front desk was super friendly, patient with every guest I saw him encounter, and very attentive! Would definitely stay again!

8

melissa

11 Jan 2023

·

Stayed 19,358 nights

Overall stay was good. Nice hotel for the price. However, did have slight issue with a pending charge showing up on bank account. Called hotel after talking to my bank and got Lisa. Well if anyone else gets Lisa...good luck. If she decides she is tired of talking to you she just starts yelling and hangs up on you. Not once but 3 times, the 4th time was the old "please hold". So Lisa i hope you have the day you deserve!

6

Calamesha

27 Dec 2024

·

Stayed 1 night

The front desk lady did not seem welcoming. She looked annoyed at my presence. None of the staff that i encountered spoke to me. The whole experience was over priced. Not worth it.

10

David

29 Jun 2025

·

Stayed 3 nights

I would recommend this hotel to everyone. One of the breakfasts we have had at a hotel. Clean and excellent customer service. they are very helpful at the desk.

6

Allen

25 Mar 2024

·

Stayed 3 nights

It was an ok stay, but staff at front deck were not friendly at all. When I would come in or leave, they would not even look up from their computers. . This is the first time I have ever heard people stomping around all night long. The bare flooring looks nice but it is so noisy.

8

Larry

31 Jan 2024

·

Stayed 1 night

Paul at the front desk was very helpful and breakfast was great

2

Damen

3 Jun 2023

·

Stayed 1 night

We booked our room over a week in advance, after traveling over 7 hours with 3 teenage children in a small car we got to the hotel ready to get into our room, get settled, and get some rest, as we were just there to stay the night and get up early the next morning to leave out for a 5 day cruise. I go to check in and the lady at the desk takes quite a while to even help me. When she finally does she sends us up to a room with one king bed. My reservation clearly states that I was supposed to have two queen beds in a suite with a pull out couch. We were trying to accommodate sleeping arrangements for 2adults, and 3 teens. I open the door and immediately see this will not work for the 5 of us. I go back down and she proceeds to tell me that they have no other rooms available! She says she just gave the last queen suite to the man in front of me. He was a single man alone! Why did he need a suite that slept 6 people? She takes over an hour trying to come up with all kinds of excuses, random solutions none of which will help or work, only for us to end up having to sleep with our 3 teens piled in one king bed, and my husband and I sharing one twin roll out bed they gave us for the original room she put us in, and only giving us $75 off the price of my original suite room! Not even the cost of the room I am in! Not to mention that we ended up not even being able to get into our room now till almost 11:45pm and being so exhausted we couldn’t even shower! Terrible experience!

10

William

13 Apr 2025

·

Stayed 1 night

Great place to stay. Brandon was a great host. Even got us new key card after we locked ourselves out. Definitely will be back!

10

Alsu

19 Apr 2025

·

Stayed 1 night

Great Hotel – Holiday Inn Never Disappoints! Once again, Holiday Inn lived up to expectations. The staff was super friendly and offered great suggestions for beach access and local restaurants. The location is perfect—just a 10-minute drive to the Beaches Town Center, where you’ll find a beautiful beach, great shops, and a variety of dining options, all with a charming small beach town vibe. The rooms were very clean, including the bathrooms, which were spotless—something we really appreciated. The hotel property is also very well lit, which was important for us since our puppy enjoys late-night walks. The breakfast area was clean, well-maintained, and constantly replenished—huge plus! It’s both family-friendly and pet-friendly, and we’ll absolutely stay here again the next time we’re in Jacksonville. Big thanks to the staff for a great stay!

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Location

Convenient for Atlantic Beach and Naval Station Mayport, with easy access to A1A, shops, and parks. Not very walkable; most attractions require a short drive, and some felt the beach was farther than expected.

Related guest reviews

10

Leslie

16 Nov 2024

·

Stayed 1 night

We are going to the Naval Base it is 2 miles away. It is very clean and easy check in. Everyone was super nice. We are leaving too early to eat the breakfast but I love that they have coffee in the lobby with the good creamer!

10

Charles

5 Jan 2025

·

Stayed 1 night

I really like this hotel. Reasonably priced. You need a car to get to things, including the beach (it’s a very long walk). Very clean. We did see a silverfish in our room, but generally an outstanding stay at a very good hotel. The staff is well trained and courteous. Breakfast (included) was very good.

10

Walt

30 Dec 2022

·

Stayed 1 night

The hotel is fine. Property is clean, people are friendly, rooms are big. The neighborhood is mostly commercial so don't expect to walk to a restaurant.

8

Milagro

18 Apr 2023

·

Stayed 3 nights

The room was cleaned, friendly staff , but is 11 minutes driving to get to beach

10

Paula

27 Nov 2023

·

Stayed 2 nights

The property is close to everything. Easy access to food, shopping and Frank Hanna Park.

10

Donna

15 Mar 2025

·

Stayed 2 nights

This hotel is not in your usual neighborhood type - more homes and small businesses but don't let that put you off. It is very clean and a short drive from all kinds of entertainment. Be sure to make the drive to Beach Town Center!

10

Ji Denise

2 Nov 2024

·

Stayed 2 nights

Clean and great location.

10

Paul

23 Oct 2023

·

Stayed 2 nights

The property is in a great location for accessing Mayport Navy Base. In addition, Atlantic Beach is only 2 miles away making this a good option from a value perspective.

8

Nataly

22 Apr 2023

·

Stayed 3 nights

Nice and clean. Friendly staff, but is far from the beach

8

Erick

23 Jul 2025

·

Stayed 1 night

We had a great stay at the Holiday Inn Express in Jacksonville, Florida. It’s a fully renovated, comfortable, and clean, hotel just 9 minutes from the beach. The included breakfast was surprisingly good, and the pancake machine was a fun touch! Service was very good as well. The only downside was the poor room soundproofing—we could hear everything from the next room, including their TV. Still, it was a good value for the price, it was definitely worth it.

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Dining

Breakfast is a consistent highlight for many, with good variety and steady replenishment. A few guests found items stale, drinks watered down, or coffee unavailable late in service.

Related guest reviews

10

Berlinda

22 Jul 2025

·

Stayed 1 night

Clean and good breakfast

10

Harry

15 Jun 2025

·

Stayed 2 nights

Our stay was phenomenal. Customer service was excellent, and breakfast was excellent!

10

Ruth

28 Aug 2023

·

Stayed 3 nights

Great property. Breakfast included healthy choices such as egg white omelets and turkey sausage as well as the usual ones. Fruit, juices, cereals, oatmeal, pancakes and cinnamon buns. Our room was serviced ever day including changing our towels, making bed and emptying trash - didn’t need to ask or schedule ahead of time. Was quite impressed and would return to the hotel again.

10

Star

22 Jun 2025

·

Stayed 2 nights

The experience was wonderful and the staff was very inviting and courteous and the breakfast was awesome

8

Brian

3 Oct 2023

·

Stayed 1 night

The room was clean and in good condition. The breakfast options were not real good. Egg white veggie omelet or questionable scrambled eggs and ran out of coffee.

10

Randall

8 Sept 2023

·

Stayed 1 night

We always pick this hotel because we know our stay will always meet our expectations. Pablo prepares great selections for the breakfast bar.

6

Deana

16 Sept 2023

·

Stayed 3 nights

It was very noisy and Breakfast was stale & cold at 9am

10

Louise

15 Jul 2023

·

Stayed 1 night

Excellent stay - super/convenient. Helpful staff and great breakfast

8

Erick

23 Jul 2025

·

Stayed 1 night

We had a great stay at the Holiday Inn Express in Jacksonville, Florida. It’s a fully renovated, comfortable, and clean, hotel just 9 minutes from the beach. The included breakfast was surprisingly good, and the pancake machine was a fun touch! Service was very good as well. The only downside was the poor room soundproofing—we could hear everything from the next room, including their TV. Still, it was a good value for the price, it was definitely worth it.

10

Anneli

9 Mar 2023

·

Stayed 1 night

Very nice hotel. Clean and comfortable. Breakkfast was good also except for watered down juice. We had a jacuzzi suite. Very relaxing after a long day of walking at The Players championship.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$133
March	US$170
April	US$149
May	US$155
June	US$143
July	US$149
August	US$138
September	US$127
October	US$112
November	US$115
December	US$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $140	16 $127	17 $129	18 $137	19 $131
20 $110	21 $111	22 $123	23 $128	24 $133	25 $143	26 $144
27 $119	28 $118	29 $119	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $124	3 $124
4 $110	5 $116	6 $121	7 $127	8 $127	9 $141	10 $166
11 $123	12 $121	13 $124	14 $145	15 $145	16 $162	17 $123
18 $95	19 $95	20 $102	21 $102	22 $95	23 $112	24 $120
25 $102	26 $105	27 $98	28 $98	29 $105	30 $130	31 $127

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed, Jetted Tub

Standard Room

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Comm & Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG

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Prices for upcoming dates