Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Jacksonville, within a 5-minute drive of Crystal Springs Park and Panther Creek Golf Club. It is approximately 14.8 miles from Jacksonville Naval Air Station and 3 miles from Pope Duval Park.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is available from 7:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fairfield Inn & Suites Jacksonville West

Average nightly price at Fairfield Inn & Suites Jacksonville West/Chaffee Point by month, last 12 months (USD)
Month	Average price
January	US$138
February	US$165
March	US$160
April	US$140
May	US$155
June	US$141
July	US$137
August	US$150
September	US$130
October	US$137
November	US$142
December	US$121

What guests think

At Fairfield Inn & Suites Jacksonville West/Chaffee Point, guests highlight a convenient I-10 location, while citing variable breakfast quality and recurring problems with the indoor pool, hot tub, and parking.

Cleanliness is a common positive, though some guests encountered musty odors, damp air-conditioning, and bathroom maintenance or grime. Service is frequently described as welcoming and efficient, but there are isolated lapses such as a late-night room assignment mix-up, slow towel delivery, and a protracted check-in incident. Room comfort varies, with a mix of spacious and smaller layouts, occasional noise from nearby trains, limited outlets or USB ports, and some dim lighting. Suited to short stays where basics matter most.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report recurring issues with the indoor pool and hot tub (cold, dirty, or out of service) and note tight, paid parking. Occasional positives include a warm pool and good laundry machines.

Related guest reviews

8

Johnny

9 Apr 2024

·

Stayed 1 night

Parking space costs and to close together.

10

Hermetta

21 Feb 2025

·

Stayed 2 nights

Everything was Great Except the Pool and Jacuzzi wasn’t working that was the main reason for picking this Hotel

2

Mike

1 Apr 2024

·

Stayed 1 night

They charged $10.31 for parking. This was a normal hotel paking in front of building. This wasn't disclosed when we booked the room.

8

Rhonda

23 Aug 2023

·

Stayed 1 night

Hotel and room was clean and neat. I thought the hot breakfast items were very Luke warm at 7 am Indoor pool was very warm and relaxing! Overall stay was good.

6

Philip

26 Feb 2024

·

Stayed 2 nights

The parking here on a full house is ridiculous, I have photos of several individuals taking up 2 spots because they did not want door dents and mirrors knocked off, people were passing parking next door at a different business . The parking spots are very tight all around the building. Do not attempt to go around the building pulling a trailer or car dolly of any size, it is extremely tight bank there and its one way only driving thru the parking lot. My bathroom was ok but the shower is small and dated with someone elses hair stuck to the walls and inside of tub. Tub and shower curtain appear severely stained and dirty. I guess this that "clean" here do not attempt to remove mold. Bed slept fine and the laundry machines were great, more like your high end at home washer and dryer.

6

Jeffrey

11 Apr 2025

·

Stayed 1 night

The ice machine did not work….. the indoor pool was too cold to swim in….. the hot tub was not working….

6

Marcus

9 Jun 2024

·

Stayed 2 nights

Did not like the extra $8 a night for parking should be part of the money you pay to stay there not an extra charge when you show up

6

Rachael

8 Jun 2024

·

Stayed 3 nights

1st room, the room smelled and the tub was broken. Pool was also nroken and not clean. Just a little rough all the way around

4

Stephen

7 Jun 2025

·

Stayed 1 night

Room smelled funky. TV very limited on channels. Pool was supposed to be heated - Not!… very cold. Also, pool walls had fungus and needed scrubbed... Pool ladder had rust…Pool deck felt gritty under bare feet. Hot tub was hot but had not been scrubbed in a long time - also gritty substance on seat area and bottom that might be the source of grit around the pool. The disabled equipment was rusty, rubber dried out and useless for both hot tub and pool. Breakfast was great and staff was great.

4

Denise

4 Dec 2022

·

Stayed 19,328 nights

The property want to charge grade 4 sratus but work off a grade 2. Their were no extra towels. The cleaning staff were washing them. The hotel did not have any ice for a complete day and half

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but several mention musty or mildew odors, damp A/C, stained tubs or mold, and inconsistent housekeeping.

Related guest reviews

8

Robert

10 Jan 2023

·

Stayed 1 night

Nice stay. Dirty washcloth left in bathroom. Other than that, good experience.

8

Sharon

4 Jan 2026

·

Stayed 1 night

Very clean room.

6

Hermetta

27 May 2025

·

Stayed 1 night

I Paid for a room with A King Size Bed and got a Queen instead also the bath tub was dirty and it was soap scum on the tile of the shower

6

Philip

26 Feb 2024

·

Stayed 2 nights

The parking here on a full house is ridiculous, I have photos of several individuals taking up 2 spots because they did not want door dents and mirrors knocked off, people were passing parking next door at a different business . The parking spots are very tight all around the building. Do not attempt to go around the building pulling a trailer or car dolly of any size, it is extremely tight bank there and its one way only driving thru the parking lot. My bathroom was ok but the shower is small and dated with someone elses hair stuck to the walls and inside of tub. Tub and shower curtain appear severely stained and dirty. I guess this that "clean" here do not attempt to remove mold. Bed slept fine and the laundry machines were great, more like your high end at home washer and dryer.

6

Patricia

15 Feb 2023

·

Stayed 3 nights

The property was advertised that they clean rooms daily. After 2 days I ask the front desk and was told I have to request my run be cleaned. I requested. 3 days later I had to go back to crying desk because my room never got cleaned the entire time. I had to go purchase toilet paper for the bathroom.

10

Susan G

18 Oct 2025

·

Stayed 1 night

Compared to our stays at other hotels in the area this stay has been the best! Very clean! Friendly staff! The room was clean and ready and even had the bedding for the pullout sofa for our daughter already in the room.

10

AlDeShaun

3 Dec 2025

·

Stayed 2 nights

Very clean.

8

Kadisha

29 Apr 2024

·

Stayed 1 night

The hotel room was ok, I loved the larger televisions but the bed wasn’t as comfortable as what I’m use to and the bathroom needs to be updated as well. There were stains in the toilet and in the tub and that is not like a Fairfield, almost felt like a motel to some degree. Breakfast was very limited and what was available I’d rate a 6. Front desk staff was accommodating and that was a plus. Overall, I would stay again but it wouldn’t be my first choice for the price!

4

Sherree

30 Jun 2024

·

Stayed 1 night

The room smelled of mildew and everything in the room was damp from the air unit. The next morning we discovered that everything in our suitcase was also damp. When we got to the car, I plugged in my e-reader to charge, I got a warning message that it couldn’t charge due to moisture in the devise. Even the carpet and bedding was damp. Will never return.

10

Susan G

19 Oct 2025

·

Stayed 1 night

Very clean property with good free breakfast with lots of variety of food choices.

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Rooms

Rooms range from spacious to small; decor feels dated for some. Comfort is tempered by loud A/C, limited outlets or USB ports, dim lighting, and occasional train noise.

Related guest reviews

6

Donavan

16 Jun 2025

·

Stayed 1 night

The staff was friendly. The hotel is really outdated. The rooms were really small. compared to some of the other Fairfield ends, i've been. The rooms had no usb ports and actually had a modem outlet. there was not a lot of shelving, like other Fairfield. the bathroom was okay but the shower. It was really outdated. It was a bathtub combination, it was very little room. The water pressure was bad and it made a squeaky noise. my last fairfield, and I stayed in, had a nice giant walk in shower with plenty of water pressure, very modern looking. i Probably wouldn't stay at this one again.

10

Sandra

1 Nov 2023

·

Stayed 1 night

Spent 1 night here while traveling. Front staff were friendly, and David was especially helpful. Comfortable room and bed. Breakfast selection was good. Quiet room was appreciated.

6

S

8 Apr 2024

·

Stayed 1 night

Pool had a ring around it. Lamp in room didn’t work. Room overall felt a bit dark and creepy. However it was a large and spacious room. Said that it could sleep 6 with the sofa bed. Sofa bed was not much larger than a twin size mattress. Luckily there were only 4 of us.

8

Daryn

8 Apr 2025

·

Stayed 2 nights

Very good hotel that’s close to I-10, Cracker Barrel, Winn Dixie and more. Comfy rooms. Free and full breakfast with some daily variety. Pleasant and helpful staff. Just a few cons: we were awoken after midnight by someone trying to enter our room. Found out soon thereafter, that there was a mixup upon our check-in that we were assigned the wrong room and that the other guest who was trying to enter our room had a similar sounding surname to mine. Probably, an honest error by front desk check-in person, but somewhat disconcerting, nevertheless. And there could have been more lighting in the room. Otherwise, a solid hotel experience.

6

Sanita

23 Jun 2025

·

Stayed 3 nights

The room was clean but no trash bags were provided, the air conditioning was too loud.

6

Rona

20 Jan 2026

·

Stayed 1 night

Tea area not filled. Breakfast option sub par. Room needs updating. Outlets not in convient area of room. No where to put or lay out clothes other than drawers. Would have been nice to have a shelf somewhere. Bathroom set up backwards. Why have the plug for hair dryer etc by the sink? We will not be staying at a Fairfield again. Very expensive for outdated small room.

6

Walter

1 Feb 2023

·

Stayed 1 night

The heater/AC was very noisy

8

Roberto

16 Sept 2023

·

Stayed 3 nights

The place was clean and very nice. Bed super comfy and the room. My only issue is the breakfast… no very good on the food. No taste at all. Even the coffee has a weird after taste. Anyway that’s pretty much it.

10

Keyyetta

2 Nov 2025

·

Stayed 2 nights

Room was clean and staff was friendly! A little noisy outside from train and cars but other than that place was great.

10

Devon

3 Mar 2025

·

Stayed 1 night

Great property, clean, friendly staff, large rooms and convenient.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful with easy check-in, though there were lapses such as a room assignment error, long check-in, slow towel delivery, and housekeeping on request.

Related guest reviews

10

Jeff

25 Apr 2025

·

Stayed 1 night

Excellent Staff.

8

Myoshi

29 Jun 2025

·

Stayed 2 nights

Nice stay. CASSIE at the front desk was amazing. The other front staff could use a little work. The wait for towels was a bit inconvenient.

10

Tom

15 Apr 2023

·

Stayed 1 night

David checked us in and he was great! Typically there were phone calls, additional people checked in and checking in and the guy waded through it all with humor and professionalism. Great room, no problems, got a couple of extra decafs for the morning in the room, all well kept very clean and quite full, too.

8

Daryn

8 Apr 2025

·

Stayed 2 nights

Very good hotel that’s close to I-10, Cracker Barrel, Winn Dixie and more. Comfy rooms. Free and full breakfast with some daily variety. Pleasant and helpful staff. Just a few cons: we were awoken after midnight by someone trying to enter our room. Found out soon thereafter, that there was a mixup upon our check-in that we were assigned the wrong room and that the other guest who was trying to enter our room had a similar sounding surname to mine. Probably, an honest error by front desk check-in person, but somewhat disconcerting, nevertheless. And there could have been more lighting in the room. Otherwise, a solid hotel experience.

10

Genesie

21 Jul 2025

·

Stayed 1 night

We arrived at 4am since our flight was delayed a few times. Staff was nice and accommodating

2

Mark

14 Jun 2023

·

Stayed 2 nights

Waited 15 minutes to check in and then the desk clerk walked out and quit. Took an hour to check in even though I had mobile check-in through the app. Horrible service. We have a lot of visitors who stay here, going to recommend going somewhere else

10

Sara

20 Apr 2025

·

Stayed 2 nights

Kendra is a gem! She needs a raise! So entertaining and personable.

10

Dale

29 Sept 2024

·

Stayed 1 night

Staff was amazing checking us in and happy.

10

Deanna

15 Jul 2025

·

Stayed 1 night

I had a wonderful stay! Room was clean, updated and the bed was really comfortable. Service at the desk was easy and everyone was really friendly

10

Kandy

7 Feb 2025

·

Stayed 2 nights

Nice hotel great front desk staff

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AI-generated summary based on recent guest reviews

Location

Convenient just off I-10 with restaurants, fuel, and shopping nearby; quiet for some stays and outside central Jacksonville.

Related guest reviews

10

Barbie Bembry or Karsyn Hale

26 Jan 2025

·

Stayed 2 nights

Very nice hotel. Clean. Good location. Easy in and out. Cracker Barrel only a minute away.

10

Priscilla

18 Sept 2025

·

Stayed 4 nights

The property was very clean, the staff was friendly and helpful. It was close to the Jacksonville Equestrian Center so it made getting to our horses quick and easy. We also had two puppies with us and they felt at home in our room. Our house keeper, Jerrica left us the sweetest note after cleaning our room. Overall, our stay was excellent.

10

Curtis

5 Jul 2023

·

Stayed 1 night

We enjoyed the location being outside of the main Jacksonville hectic area, but easy to drive down the the Riverwalk for dinner. The room was quiet and comfortable and the staff was friendly and helpful.

8

Terrance

3 Jan 2025

·

Stayed 1 night

Good location.

10

James

20 Oct 2024

·

Stayed 1 night

A good location for me and friendly staff.

10

Shannon

18 Nov 2023

·

Stayed 1 night

Very clean rooms. Friendly staff. Great location.

8

Daryn

8 Apr 2025

·

Stayed 2 nights

Very good hotel that’s close to I-10, Cracker Barrel, Winn Dixie and more. Comfy rooms. Free and full breakfast with some daily variety. Pleasant and helpful staff. Just a few cons: we were awoken after midnight by someone trying to enter our room. Found out soon thereafter, that there was a mixup upon our check-in that we were assigned the wrong room and that the other guest who was trying to enter our room had a similar sounding surname to mine. Probably, an honest error by front desk check-in person, but somewhat disconcerting, nevertheless. And there could have been more lighting in the room. Otherwise, a solid hotel experience.

8

Jordan

4 Jan 2026

·

Stayed 1 night

Hotel was very clean and well located. It was a great rest stop for us and our two dogs after a long day of driving. Breakfast options were a little limited the morning we were there: there were no toast or bagel options available, which is unusual. But otherwise a great place to stay.

10

Charles

13 Dec 2025

·

Stayed 1 night

Good breakfast. Reasonable price. A fair distance from Jacksonville but very convenient to fuel and food and I-10

10

Matilda

18 Mar 2024

·

Stayed 2 nights

Check in was easy. Property located in a nice quiet area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often considered good with hot items and variety, but others found options limited, quality poor or lukewarm, and on one morning it was unavailable.

Related guest reviews

8

Cathy

17 Feb 2024

·

Stayed 4 nights

Your colleagues at the front desk were exceptional, helpful, professional, very pleasant. On the other hand, the breakfast was awful. Although it was included in our stay, we had to leave the premises and buy our breakfast elsewhere. The bananas were completely green and inedible as was the honeydew melon. The sausage patties were hockey pucks, dry and hard. The eggs were obviously made from a powder. Just awful.

10

Lynette

19 Sept 2023

·

Stayed 1 night

Everything was good including the breakfast

8

Rhonda

23 Aug 2023

·

Stayed 1 night

Hotel and room was clean and neat. I thought the hot breakfast items were very Luke warm at 7 am Indoor pool was very warm and relaxing! Overall stay was good.

10

Veronnika

21 Jun 2025

·

Stayed 1 night

Friendly staff, good breakfast!

10

Sarah

21 Jun 2025

·

Stayed 1 night

Wonderful hotel that is super clean. Excellent breakfast buffet selection as well.

6

Marinell

23 Apr 2023

·

Stayed 1 night

Our room a bad odor like wet carpet with mildew. We slept with the window open. No breakfast, someone didn’t come to work. They were late trying out items out. I don’t think I will stay there again.

8

Jordan

4 Jan 2026

·

Stayed 1 night

Hotel was very clean and well located. It was a great rest stop for us and our two dogs after a long day of driving. Breakfast options were a little limited the morning we were there: there were no toast or bagel options available, which is unusual. But otherwise a great place to stay.

8

Roberto

16 Sept 2023

·

Stayed 3 nights

The place was clean and very nice. Bed super comfy and the room. My only issue is the breakfast… no very good on the food. No taste at all. Even the coffee has a weird after taste. Anyway that’s pretty much it.

8

Kadisha

29 Apr 2024

·

Stayed 1 night

The hotel room was ok, I loved the larger televisions but the bed wasn’t as comfortable as what I’m use to and the bathroom needs to be updated as well. There were stains in the toilet and in the tub and that is not like a Fairfield, almost felt like a motel to some degree. Breakfast was very limited and what was available I’d rate a 6. Front desk staff was accommodating and that was a plus. Overall, I would stay again but it wouldn’t be my first choice for the price!

10

Susan G

19 Oct 2025

·

Stayed 1 night

Very clean property with good free breakfast with lots of variety of food choices.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $150	2 $168	3 $150	4 $169	5 $159	6 $159	7 $150
8 $131	9 $140	10 $140	11 $182	12 $167	13 $140	14 $169
15 $131	16 $131	17 $167	18 $167	19 $131	20 $142	21 $131
22 $126	23 $131	24 $131	25 $131	26 $136	27 $140	28 $140
29 $131	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
		1 $126	2 $126	3 $126	4 $126	5 $126
6 $131	7 $140	8 $140	9 $136	10 $126	11 $131	12 $131
13 $126	14 $136	15 $140	16 $136	17 $126	18 $126	19 $126
20 $126	21 $126	22 $126	23 $126	24 $126	25 $126	26 $126
27 $126	28 $126	29 $131	30 $126	31 $136

Fairfield Inn & Suites Jacksonville West/Chaffee Point

Prices for Fairfield Inn & Suites Jacksonville West/Chaffee Point

Monthly average prices

About this property

Location

Room options

Studio, Multiple Beds, Hearing Accessible

Room, 2 Queen Beds

Room, 1 King Bed

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds, Hearing Accessible

Studio, 1 King Bed with Sofa Bed

Studio, Multiple Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Studio, Multiple Beds

Guest reviews of Fairfield Inn & Suites Jacksonville West/Chaffee Point

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairfield Inn & Suites Jacksonville West/Chaffee Point

Prices for upcoming dates