Name: Courtyard by Marriott Dallas Allen at Allen Event Center
Address: 210 East Stacy Road, Allen, Texas, United States of America, Allen, Texas, US
Price range: US$112–US$276 per night
Rating: 8.68

What guests think

At Courtyard by Marriott Dallas Allen at Allen Event Center, guests consistently praise the walkable location near events, dining, and shops, and the friendly, accommodating staff, while noting trade-offs such as paid parking and a few added fees.

Rooms are generally spacious and quiet, but several guests found the mattresses very firm or furnishings a bit dated. Cleanliness is typically good, though recurring reports mention sewer odors, drainage issues, or occasional lapses with linens. Facilities feedback is mixed, with an indoor pool and gym alongside intermittent issues like elevator outages, a long-broken fire pit, or a small bar. Expect a convenient base for events and shopping, with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: there’s an indoor pool and bar, but guests report paid/limited parking, occasional elevator outages, a small gym with some machines out of order, and a fire pit that hasn’t worked.

Related guest reviews

6

Robert

16 Feb 2025

·

Stayed 1 night

The bar is extremely small. Almost non-existent. The bartender was trouble. First two drinks were very weak. After i asked for stronger drinks he charged me double the price of the first round.

6

Brian

17 Mar 2025

·

Stayed 2 nights

Great location and clean and the staff is friendly..the bad is they want to charge 15 per person for a standard breakfast buffet that is the same quality and food they give you at cheaper hotels that is generally free with the room. They also charge 15/day to park and they do not cut off charging the parking fee if the hotel is over parked. Drove around each night I was there trying to find a place to park that I was billed for only to find every spot taken. Also I did not see any type of parking security on sit so it made even less sense to charge customers to park. Do yourself a favor and stay at a cheaper place that doesn't charge you an absurd amount to eat substandard hotel buffet food that is included with the stay at other places and also doesn't charge you to park.

6

Letreka

12 May 2025

·

Stayed 2 nights

First, the room. I boom a king size bed room and was given a handicap room which I’m not complaining because it was more space. Next, the parking! You have to pay to park! If I’ve paid to stay with you then my paid should be free. There was a free parking garage across the street but you could only park on 1 or 2 which was always full. Now, the fire pit that’s shown in their photos, it didn’t work and according to an employee it hasn’t worked in over a year and it’s the main attraction that made me book. Last is my biggest complaint the breakfast. They charge you $15 and the food is trash! It’s the exact same food as any other mediocre hotel with free complimentary breakfast and the food was cold. They didn’t even have flavored coffee creamer but the room itself it was clean but the a/c wasn’t working properly

8

Erik

27 Oct 2025

·

Stayed 2 nights

The elevators weren't working most of the day. Last part of Saturday and all Sunday morning, only 1 elevator was working. Made for long waits

6

William

14 Jul 2025

·

Stayed 4 nights

Nice location. Clean room. Good location. Five night stay and 3 days we had to go down to Lobby to get our room key activated. 1 day had to get the shower drain cleared out so water would drain and the next day for the counter sink to be cleared. Albeit they came quickly, it was an inconvenience. Web site didn’t inform us there was a $15 daily parking charge or the free option was across the street in a parking garage. Breakfast was $15 or no food for you. With all the hotels in the area? I’ll likely choose one of them next time.

4

Tricia

28 Jul 2024

·

Stayed 2 nights

Booked for the courtyard open fire-pit and garden area. Fire-pit broken. Courtyard had cigar/cigarette ashes all over the grounds. Cushions stained with ants crawling all over them. Area had trash on the ground. So shocked this was a Marriott hotel. Sad for such a newly build hotel. Staff friendly.

10

Alex

21 Jan 2025

·

Stayed 1 night

A very nice hotel with possibly too few people working. I say that because the pool was not stocked on towels, and they seemed to have just one girl handling all the requests that night. But our junior suite was great! Very comfortable, loved the bathroom, and the breakfast was the highest end of middle. Pool was very large, so the water was not as warm as "heated" would imply, but it was not completely intolerable. Truly a nice facility. It just seemed very... empty.

10

Beverly

12 Oct 2025

·

Stayed 1 night

Parking can definitely be a hassle even if you pay, considering their parking lot is small. What they don’t say is the 3rd level of the parking garage is also paid parking. They need to have better pricing for parking closer to the building vs 3rd level parking garage.

8

Abraham

25 Aug 2024

·

Stayed 2 nights

Liked everything except the GYM. I like that its open 24 hours however its too small and many machines were out of service

8

Richard

7 Jul 2025

·

Stayed 5 nights

Pool was very dirty and the room was a bit dilapidated

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews note clean rooms and public areas, but recurring issues include bathroom sewer odors, drainage problems, mold, and occasional dirty linens or unclean rooms.

Related guest reviews

2

Shante

21 Sept 2025

·

Stayed 2 nights

First off Javion at the front desk provided the BEST customer service in a housekeeping related bad situation. He did his best to accommodate but the overall cleanliness ruined this stay. Kudos to him! He went above and beyond to help. Had to request 3 room changes for a total of 4 rooms. Room #1 -Arrived and found hair on the bathroom counter and sink. Requested room change. Room #2-Arrived hair in the bed when I checked and pulled back covers. Requested change. Room #3- Hair in the bed. Slept on couch due to the fact that I had a long day at work and needed rest. The hotel is beautiful, and my previous stay was great. Housekeeping needs to be held accountable for their lack of cleaning detail. Housekeeping missed the mark in a major way. I hope this is better for the next guest because we will not stay here in the future.3 room changes due to uncleanliness is not acceptable under any circumstance. Again Javion, thank you for all your effort!

2

Arthur

27 Jul 2025

·

Stayed 1 night

Room was dirty. Water was cut off and sheets were dirty with spots on them

8

Gilwoen

8 Oct 2025

·

Stayed 2 nights

Bad smells in the room and asked replacement of hair dryer which was out of order, but no action.

10

Deborah A

23 Dec 2025

·

Stayed 2 nights

Rooms were nice size and clean. Breakfast buffet was excellent! Front desk staff was very helpful and always friendly.

8

Bonny Gold

1 Dec 2024

·

Stayed 4 nights

Hotel was nice, attractive. Had a sewer smell in the bathroom. Staff tried to fix not successful.

10

Casey

23 Nov 2024

·

Stayed 1 night

Rooms are clean.

6

William

14 Jul 2025

·

Stayed 4 nights

Nice location. Clean room. Good location. Five night stay and 3 days we had to go down to Lobby to get our room key activated. 1 day had to get the shower drain cleared out so water would drain and the next day for the counter sink to be cleared. Albeit they came quickly, it was an inconvenience. Web site didn’t inform us there was a $15 daily parking charge or the free option was across the street in a parking garage. Breakfast was $15 or no food for you. With all the hotels in the area? I’ll likely choose one of them next time.

4

Jackie

2 Jan 2025

·

Stayed 7 nights

The hotel is located in a great spot for shopping and eating. The parking garage across the entrance is easy to get in and out of. The lobby was presentable and always had water and cups. The bad part was the actual rooms. They are seriously outdated. The bedding, towels, and pillows are old and so thin from washes. The worst part was the plumbing. The bathroom produced a horrible smell of sewer. We were originally on the 7th floor where the adjoining lock was broken and due to safety issues we requested to fix or move us. The smell was worse on the 7th floor too. The 6th floor smell was bad but we knew it was a deep plumbing drain pipe issue that the engineer wouldn’t be able to fix while we were there. Luckily we were out of the room most of the day. We did not use the pool or buffet.

10

Duane

24 Mar 2024

·

Stayed 2 nights

A very comfortable room. Service was excellent. They fixed our bill after someone charged a couple of drinks to our room. Mold was growing on the ceiling in the shower. I’m tall so maybe I see it better than most

10

Farrah

7 Nov 2025

·

Stayed 5 nights

Everything was great. Clean room Excellent service friendly employees.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and quiet, but many guests found the mattresses very firm and some noted dated decor, HVAC noise, or occasional hot-water and maintenance issues, with minor noise from neighbors or the courtyard in a few stays.

Related guest reviews

2

Ronnie

7 Sept 2025

·

Stayed 1 night

Hot water didn’t work in the shower - makes you think it will until you’re in there and it goes straight cold. Walk into the room set at 70 and can barely function bc of the heat. Mini fridge didn’t work properly either.

2

Kasim

5 Jan 2025

·

Stayed 2 nights

Dated, poor quality beds and bedding. Front desk unresponsive. I'm a Bonvoy member and have stayed here before a few years ago. Would not stay here again, it has not been maintained well.

6

Hesper

20 Oct 2024

·

Stayed 1 night

Overall good. Bed was little uncomfortable but I was supposed to have 2 queen beds and they gave me 1 king. They didn’t tell me this so we went up and then had to go back down to the front desk where they said they didn’t have 2 queen to give me. My guest slept in the same bed with me. Disappointing

8

Michael

13 Nov 2023

·

Stayed 4 nights

Visiting family. The air conditioning was a loud. Fortunately the weather was cool

6

Diona

25 Jun 2025

·

Stayed 2 nights

Other than the loud party that went on in the courtyard it was ok. The noise was very loud and didn’t stop till after midnight

6

Bernard

25 Nov 2024

·

Stayed 3 nights

It was quiet and convenient to everything...rooms furniture needs updating

10

Eric

17 Aug 2025

·

Stayed 4 nights

We were there for a business convention and the hotel room was big, comfortable and clean.

6

Gregory Scott

16 Feb 2024

·

Stayed 1 night

The outside areas of the property are gorgeous but the room was a little stuffy. The bed and the couch were not cozy and there was only one area to get ready in - the bathroom. Facility needs to update beds, couches and add a mirror or place to get ready so when there is more than one person they both have space. We woke up to the next door neighbors cell phone alarm going off. I was expecting a little bit more. It is in a nice area close to shopping and walking distance to coffee and breakfast. There is an indoor pool which is a perk. We got a balcony room but the balcony was tiny so wouldn’t recommend upgrading to that. Would probably ask for an inside room as there is a ton of road noise.

10

Angelina

18 Oct 2025

·

Stayed 1 night

From check in to chrck out it was awesome. They were so accommodating for all our needs. Room was clean spacious.

8

cathy

1 Jan 2025

·

Stayed 1 night

Staff is wonderful. Friendly, provided a champagne toast to the new year. Only complaint. Matresses in our room were horrific. In great need of replacement. That isy only complaint.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and accommodating, with staff often praised by name; occasional issues include early check-in fees, reservation or room-assignment errors, slow responses, and billing or parking mischarges.

Related guest reviews

10

Jamie

10 Aug 2025

·

Stayed 1 night

Absolutely amazing! Staff is superb! They surprised my husband with a cake for his birthday and upgraded our stay for this special occasion! This place not only has amazing staff but the rooms are so clean and everything was flawless! We will for sure be back! Love the wonderful hospitality and I greatly appreciate them making my husbands day more special!

10

Jessica

12 Oct 2025

·

Stayed 1 night

We had a wonderful stay here. All of the staff were friendly, helpful, and went out of their way to accommodate us. Also it is within walking distance to so much, which made it so convenient. Can’t wait to be able to stay here again!

2

Colette

4 Nov 2024

·

Stayed 2 nights

Very disappointed. I arrived at 2:20 and when I went to check in, the front desk employee, Donnell, told me there was a $25 early check-in fee if we arrive before 3 PM. I was very surprised about this as I received a text message at 10 AM in the morning that said my room was ready and did not stay that extra charges may apply. I also paid extra for breakfast and they did not give me my vouchers until I went down to ask the next morning. Finally, when I checked out, they assumed I parked on the premises and did not even ask if I was parking there. They went ahead and charged me $15 a night without my consent to park my vehicle on their premises. I actually parked across the street but nobody even asked if I was planning on parking on site.

10

Deborah A

23 Dec 2025

·

Stayed 2 nights

Rooms were nice size and clean. Breakfast buffet was excellent! Front desk staff was very helpful and always friendly.

10

Gaylon

8 Jul 2025

·

Stayed 4 nights

The staff was amazing! I can’t remember everyone’s name at the front desk but Hannah was great. She was warm, friendly, and answered all of my concerns. My wife is pregnant and we are set to deliver in a few weeks. It was her birthday so we did a staycation. It was an amazing experience! Please make sure to speak with Hannah when you arrive.

10

Shannon

30 Jun 2024

·

Stayed 7 nights

Was on a business trip. Overall great quality and service. Very pleased! I would make sure to ask about parking. We were advised there was free parking in the garage next door, where we parked, yet parking was added to our bill. Check out clerk caught and corrected it.

10

Sheila

22 May 2023

·

Stayed 3 nights

The front desk staff, the baristas, the evening bartender, and the cleaning staff at the Courtyard By Marriott Dallas Allen at the Allen Event Center were all friendly and helpful. The room was clean and well stocked. We would definitely stay there again and recommend it to others traveling in that area.

6

Latoya

10 May 2025

·

Stayed 1 night

When I arrived, the concierge could not find my reservation and wanted me to pay for another room when I already paid. Then they didn’t have the room I booked available and downgraded me. Room had a hole in the wall. 3/5

8

Sheri

20 Dec 2023

·

Stayed 2 nights

We hardly saw staff. we needed blankets for pull out at 9pm and no answer on any phone line and no one at front desk. them checked back 30min later no one answered call and found someone downstairs. by this time it took 1.5hrs to get bedding for pull out and then it was only sheets

6

Michelle

8 Feb 2025

·

Stayed 1 night

Very nice hotel but arrived at 2:35, with no other guests in the lobby, to see about checking in. Was told there is a $25 fee for early check in prior to 3. So decided to go get a drink at In and Out and came back. Also advised, you have to pay for parking on and around the hotel in an ample parking spaced area. Not much is complimentary for the price.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent walkable location next to the event center and surrounded by shopping and dining; convenient and generally safe.

Related guest reviews

10

Steven

7 Dec 2024

·

Stayed 1 night

Restaurants and stores all around within walking distance. Very convenient.

10

Kerry

24 Mar 2025

·

Stayed 4 nights

Great location to event center. Not cheap but nice place and very convenient. 30 minute ride from airport

10

Jessica

12 Oct 2025

·

Stayed 1 night

We had a wonderful stay here. All of the staff were friendly, helpful, and went out of their way to accommodate us. Also it is within walking distance to so much, which made it so convenient. Can’t wait to be able to stay here again!

8

Joe

26 Nov 2023

·

Stayed 2 nights

Clean… safe and convenient

10

Lyndsi

25 Oct 2025

·

Stayed 1 night

Breakfast was a bit expensive for me, so i didnt get it, but everything else was great, nice location, friendly service. Offered me water or coffee when i got in and let me check in early, told me where the best parking was. I was going to a hockey game right next door so the location was awesome and convenient to walk around.

10

Diana

20 Feb 2025

·

Stayed 2 nights

Convenient to show/events and shopping and dining.

10

Heath

12 Jun 2025

·

Stayed 2 nights

This hotel is conveniently located next to the Texas Credit Union Event Center. Good restaurants nearby. Room were excellent and service was great.

10

Mary

3 Nov 2024

·

Stayed 1 night

Great and close to lots of restaurants

10

Eric

12 Jun 2025

·

Stayed 1 night

Great location. Price was right. Lots to do within walking distance.

10

Laura

24 Oct 2024

·

Stayed 4 nights

Perfect location right next to the Credit Union of Texas Event Center. Clean and spacious room. Many shops and restaurants within walking distance. I had a problem with my microwave and the hotel staff replaced it with in 15 minutes.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some enjoyed it, but many found it expensive or limited and noted inconsistent temperature; bistro/bar staff are praised, and several guests mention no room service.

Related guest reviews

10

Sheila

11 Mar 2024

·

Stayed 1 night

The room was very nice and bathroom clean although could use an update. Kitchen and bar area nice with friendly staff but the soda machine was broken and would’ve liked a few more options on a breakfast buffet. It was basically just a continental breakfast. Everything else was great. Would definitely stay here again.

8

Nagaraju

3 Jul 2023

·

Stayed 3 nights

No proper Breakfast on weekdays.

10

Michele

20 Jun 2023

·

Stayed 2 nights

I loved that this property was so close to plenty of shopping and restaurants. The hotel was clean, staff excellent, indoor pool was enjoyable. The breakfast could have been free given the price to stay, but still an overall pleasant experience.

6

Brian

17 Mar 2025

·

Stayed 2 nights

Great location and clean and the staff is friendly..the bad is they want to charge 15 per person for a standard breakfast buffet that is the same quality and food they give you at cheaper hotels that is generally free with the room. They also charge 15/day to park and they do not cut off charging the parking fee if the hotel is over parked. Drove around each night I was there trying to find a place to park that I was billed for only to find every spot taken. Also I did not see any type of parking security on sit so it made even less sense to charge customers to park. Do yourself a favor and stay at a cheaper place that doesn't charge you an absurd amount to eat substandard hotel buffet food that is included with the stay at other places and also doesn't charge you to park.

10

Travis

25 Nov 2023

·

Stayed 1 night

Room was excellent, comfortable, clean Hotel easy to get to. Negative was the 13.00 breakfast cinnamon rolls were cold and hard as a hockey puck other offerings were cold. Bacon was good. don't like the instant coffee

8

Anthony

18 Mar 2025

·

Stayed 2 nights

Property was nice. My neighbor was very Loud and could hear them like they were in my room. I was not a fan of paying for parking. Also no room service was disappointing. Other than that rooms were clean and beds were comfortable.

10

Deborah A

23 Dec 2025

·

Stayed 2 nights

Rooms were nice size and clean. Breakfast buffet was excellent! Front desk staff was very helpful and always friendly.

6

William

14 Jul 2025

·

Stayed 4 nights

Nice location. Clean room. Good location. Five night stay and 3 days we had to go down to Lobby to get our room key activated. 1 day had to get the shower drain cleared out so water would drain and the next day for the counter sink to be cleared. Albeit they came quickly, it was an inconvenience. Web site didn’t inform us there was a $15 daily parking charge or the free option was across the street in a parking garage. Breakfast was $15 or no food for you. With all the hotels in the area? I’ll likely choose one of them next time.

10

Kevin

19 Jul 2024

·

Stayed 1 night

Great place, great breakfast too

10

Arakel

2 Jul 2024

·

Stayed 4 nights

Great experience Breakfast was great too.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$126
February	US$134
March	US$131
April	US$134
May	US$154
June	US$158
July	US$169
August	US$140
September	US$143
October	US$152
November	US$127
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $129	18 $112	19 $112
20 $129	21 $144	22 $171	23 $172	24 $144	25 $168	26 $166
27 $141	28 $142	29 $144	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $161	2 $152	3 $152
4 $142	5 $147	6 $152	7 $161	8 $148	9	10 $271
11 $142	12 $147	13 $161	14 $161	15 $147	16 $161	17 $156
18 $142	19 $172	20 $190	21 $190	22 $247	23 $266	24 $266
25 $247	26 $190	27	28	29 $276	30 $276	31 $276

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Allergy-Friendly)

Suite, 1 Bedroom

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub, Allergy-Friendly)

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible, Balcony

Room, 1 King Bed with Sofa Bed, Balcony (Allergy-Friendly)

Room, 1 King Bed with Sofa Bed, Hearing Accessible, Balcony (Roll-In Shower)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Hearing Accessible, Balcony

Room, 2 Queen Beds (Allergy-Friendly)

Room, 1 King Bed with Sofa Bed, Balcony

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Dallas Allen at Allen Event Center

Have a question?

Prices for upcoming dates