Name: Sleep Inn & Suites Abilene Near University
Address: West Lake Rd at I-20 (Exit 286, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: US$150–US$300 per night
Rating: 7.43

What guests think

Reviews of Sleep Inn & Suites Abilene Near University are mixed: many guests praise friendly staff, comfortable beds, and convenient highway access, while others report inconsistent cleanliness, dated spaces, and maintenance issues like faulty TVs, unstable Wi-Fi, and plumbing problems.

Facilities draw criticism, with multiple reports of a closed or dirty pool, an out-of-service hot tub, and gym equipment that doesn’t work. Breakfast feedback is mixed, from hot, plentiful options to limited variety or cold items. The location is generally quiet and just off I-20, useful for ACU or hospital visits but dining typically requires a short drive. Expect a basic stay that depends heavily on the specific room and maintenance during your dates.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report a closed or dirty pool and an out-of-service hot tub; several say the gym equipment does not work. Parking is straightforward in the lot, and the property accepts pets.

Related guest reviews

8

claudia

9 Jun 2025

·

Stayed 3 nights

Door hinge loose so had to pick door up to open and shut. Nobody ever came to fix but we managed, hotel was very busy. Bathtub faucet constant leak. Room was very clean, comfy beds, a/c was great, breakfast was great. Off the highway and parking lot felt safe. Pool was clean and clear. Staff friendly. Needs some maintenance TLC for sure.

6

Michelle

1 Sept 2025

·

Stayed 3 nights

The first floor of the hotel smelled very musty. Like it head flooded previously or something. I choose this hotel because it has a pool and a gym. However the gym machines didn't work and the hot tub didn't even have water in it.

10

Robbie

20 Jun 2024

·

Stayed 1 night

The pool was closed for repairs,everything else was nice.

8

Ann

22 Jul 2024

·

Stayed 3 nights

Very comfortable bed and pillows. Nice pool, but had to ask for it to be unlocked each day. Good breakfast and coffee. Coffee in room did not get restocked even when requested. Quiet. Friendly staff, from reception to housekeepers. Clean. A few non-bothersome maintenance issues noted. Good value. The comfortable bed and pillows are what were the most important item to me! And the well functioning AC unit! A comfortable and good night’s sleep leads to a joyful day!

4

Amie

26 Sept 2024

·

Stayed 1 night

We selected this property and actually moved from another property to be able to use the pool in the Texas heat. The pool was beautiful, but the gate was locked. The front staff would not open the gate saying someone had jumped the fence the night before. As a pool owner I am very aware that pool chemicals disperse when added and it doesn't take 48 hour to shock and swim and the only person that would have suffered was the person who jumped the fence. There were several other patrons who were also upset about the pool being closed when it was clearly clean and ready for use. We will probably not be back based on false advertising. The breakfast was good however as was the cook and staff

8

Barbara

28 Oct 2023

·

Stayed 1 night

Would have give 5 star but the exercise room was locked and my or the master key would not open. It was locked from the inside.

6

donna

25 Jun 2025

·

Stayed 2 nights

Let me give you the pro and the cons. Pros-Sylvia the housekeeper was friendly and attentive. The guy whow worked the 3-11 shift was also friendly. Cons-got bit twice while sleeping and my arms swelled up. Was told nothing they could do about it. Did not find bed bugs though. Very disappointing that the pool was never open. Someone broke a tile in the pool. Breakfast was ok even though it was close to closing and was not restocked. I would have liked some kind of compensation for the swelling of my arms. Some kind of discount. Overall, I might stay again if the pool was open.

6

Leticia

23 Mar 2025

·

Stayed 1 night

I didn't like that our room wasn't ready we arrived at 4pm. Also Swimming pool was closed it doesn't open up til Memorial Day 😕

8

Carol

29 Jul 2025

·

Stayed 1 night

The staff was great. Cathy even loaned her personal air pump to us for a flat tire. The towels and beds were clean and comfortable. But, every time we wanted to watch TV we had to call the front desk & wait for her to come reset it. Every single surface throughout the hotel had dirty fingerprints: chairs, elevator doors, table tops & so on. Every floor needed vacuuming & mopping. The hot tub was taped over and closed and the pool water was dirty and green. The location is nice, isolated and quiet. The overall hotel needs a good, deep cleaning.

8

Rachel

18 Aug 2024

·

Stayed 1 night

Loved that this place was across from the busy area, but right off the freeway. Very nicely renovated and maintained. Pool was super nice and had small water falls

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Cleanliness

Cleanliness is highly inconsistent: many guests found stained bedding, dirty carpets, moldy bathrooms, and lingering odors, while others reported clean rooms.

Related guest reviews

2

Rhonda

7 Sept 2025

·

Stayed 2 nights

The hotel was dirty the pictures were not an accurate description. The tub wasn’t clean it had hair left in it soap. The WiFi was out the whole time we were there.

2

Beatrice

22 Sept 2025

·

Stayed 1 night

The check-in was easy. No complaints there. But the room and building smells terrible and is super dirty. I really think there was mold in the room we stayed in. It was so humid and hard to breath in there. Everything was dirty and i mean you could see the dirt. I think if you have kids stay clear from this hotel.

2

Melaine

23 Jul 2025

·

Stayed 1 night

Bathroom dirty, had random hairs, no hot water, stains all over carpet. Definitely not worthy of 8+ stars

2

Amy

18 Sept 2025

·

Stayed 1 night

Stains everywhere, build up on faucet. No internet, no tv,

10

Darwin

30 Jul 2025

·

Stayed 1 night

Staff very attentive and listened to special needs of customer. Friendly and hospitable. Rooms very clean and sanitized.

2

Mackenzie

20 Apr 2025

·

Stayed 3 nights

If you like sticky floors, hair on the toilet, fake eyelashes in the shower, crumbs and trash on the floor…… this place is for you!!

4

Madeline

2 Sept 2025

·

Stayed 2 nights

Staff was friendly, breakfast was below average, cleanliness was absolutely terrible. The floors and bathroom had not been cleaned prior to our check in. I specifically requested it to be clean the morning of night 2. It still had not been cleaned upon our return that night. Towels were replaced and trash gathered, but left on desk. Some other friends said their room was clean, so I’m assuming it’s hit or miss.

10

Eleanora

16 Sept 2024

·

Stayed 1 night

The hotel was clean, the room was very nice and comfortable. The staff was very pleasant and even talked to my toddler while we ate breakfast. Marie put a kids show on TV while we ate so he would have a good experience which I appreciated. The breakfast bar had good options and was delicious. Would come back if I ever drive through this town again!

2

Haley

23 Jul 2025

·

Stayed 1 night

Bedspreads and sheets were stained. Walls were dirty, hair in shower, and mold in ac unit and vent.

6

James

2 May 2024

·

Stayed 1 night

The bedding was dirty!!

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Rooms

Rooms vary: many mention comfortable beds and some spacious layouts, but dated decor and maintenance problems recur (TV or Wi-Fi issues, doors not latching, weak water pressure, leaking fixtures). Noise is usually low, though some report hallway or pet noise.

Related guest reviews

6

Shannon

18 Apr 2025

·

Stayed 5 nights

The cover for my bed was dirty and the tv didnt work

8

Patricia

31 Jul 2025

·

Stayed 1 night

The beds were so comfortable! The staff was nice enough. I didn't realize that our door did not latch and lock until the next morning as I went to get coffee and could not get it to lock. I contacted the staff and someone came and tugged and lifted the door until they got it to latch....I understand these things happen with buildings. I am more thankful than ever that we had used the indoor latch to lock the door during the night.

8

Lacy

23 Jul 2025

·

Stayed 1 night

Front desk man was very nice at check in. Hotel room had a louder rattling ac, faucet in tub leaked. Vending machine was stocked full of good snacks.

6

William

29 Apr 2023

·

Stayed 2 nights

The room was clean and the bed was comfortable, but the toilet ran all night on our last night there and we couldn’t stop it despite many attempts. There’s no place to hang your washcloth in the shower and only the tiniest little shelf to put soap or shampoo on. The couch was kind of yucky looking. Scratches on the walls. It just needs some updating.

6

Fernando

10 Apr 2025

·

Stayed 2 nights

To begin with, first of all. There is no tub or any plexus glass to protect the shower, no door on it, no AIR VENTILATION . Toilet paper was not changed by the maid. Flickering light in the shower, cracked sink. The shower floor is anti- hygienic, who can assure that floor is not a focus of fungal (toenail fungus) spreading; prone to grow build up mold

6

Donald

17 Feb 2024

·

Stayed 1 night

Checked in about 9p. After getting settled tv volume inop. Desk clerk (very cooperative and attempting to help) offered a second room, same issue in fact hdmi cable wasn’t even plugged in, hanging loose. Third room same. Finally 4th room two floors down was ok. We moved in to that room. Owner should ck these items which are important to many guests…

10

Kandy

14 Apr 2025

·

Stayed 1 night

Clean facilities, room was huge. Quiet

2

nicholas

22 May 2025

·

Stayed 1 night

No water pressure. Tv didnt work. For $200 a night everything better at least work

8

Carmen

18 Nov 2023

·

Stayed 2 nights

The beds are very comfortable and the place is quite

6

Faron

28 Sept 2025

·

Stayed 1 night

This is the 2nd time we have stayed at a Sleep Inn, the first time was in Shreveport Louisiana a few years back, we had a really good experience. The Sleep Inn in Abilene was just so so. Yes the room was clean, the shower was huge and good water pressure. The bed was very lumpy and not that comfortable, the toilet didn’t flush 1/2 the time, you would have to wait for it to fill up and hope it would flush when you pushed the handle down after it finished filling up. They advertise WiFi and it never did work and the lady at the front desk didn’t seem to really care, she said she called her manager, but didn’t know what to do. I told her to reboot the router, but she said that would screw everything up. There is no close restaurants you have to drive round trip 30 minutes to get something to eat ( of course not the hotel’s fault). Only 2 vending machines and not on the same floor drinks on 1 snacks on another. For some reason they have already closed the pool for the season. What!!! we are in Texas and it is only September here in Texas you can swim till the middle of October. Most likely I would choose another hotel the next time we need a room in Abilene.

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Service

Service frequently earns praise for friendly, helpful staff. However, several guests reported slow or understaffed check-in and limited follow-through on room problems, refunds, or reassignments.

Related guest reviews

10

Alisa

14 Aug 2024

·

Stayed 1 night

Very hospitable and friendly staff. The entire location appears to be very clean and you can’t beat the price. Our one night stay was very pleasant and I highly recommend. Chris at the front desk went above and beyond to accommodate us. The housekeeping manager even knocked on our door the next morning to see if we needed anything prior to checking out.

2

Armenta

21 Oct 2024

·

Stayed 1 night

Upon entering our rooms we noticed the sheets had stains and the comforters were also stained in multiple places. I asked the guy to refund our money, as we immediately left. I still have not heard from the manager.

2

landon

25 Nov 2022

·

Stayed 1 night

When we arrived the desk clerk was not very friendly to me. It almost was like I interrupted his evening. The whole place smelled like smoke and especially our room. When I asked him about it he said that just what it is. I will NEVER be back to that place again

2

Chelsea

15 Mar 2025

·

Stayed 1 night

We booked the multi bed suite for our family of 6. When we arrived at 9:30 pm, we were told that there wasn't a room that would sleep all of us. I showed my reservation of 2 adults and 4 children, no luck. The lady at the counter gave us extra blankets so my children could sleep on the dirty ground. There was dried gum on the carpet. I reached out to expedia, who reached out to this hotel and nothing. I paid extra for a room that would sleep us comfortably and did not get that.

10

Darwin

30 Jul 2025

·

Stayed 1 night

Staff very attentive and listened to special needs of customer. Friendly and hospitable. Rooms very clean and sanitized.

10

Daniel

30 Mar 2025

·

Stayed 1 night

Very good service!

10

David

22 Mar 2025

·

Stayed 7 nights

Housekeeping did an awesome job cleaning my room. The staff the front desk also made you feel welcome.

4

Melissa

19 May 2025

·

Stayed 1 night

To begin with, check-in is at 2. We arrived at 3:00 behind two ladies who had watched the clerk 15 minutes earlier walk past them to take her break before checking them in. I went and found that employee outside to let her know she had six people waiting for her by then. At check-in, we were asked to wait another 15 minutes bc our room wasn't ready. In my room, the toilet kept running, and the shower did not function properly. The pool was the worst. It was filthy and in disrepair. My husband and I always want to use the pool, but would not even get in that one. I also kicked and bruised my foot on a pipe that stuck up about 2 inches right beside the pool.

8

Cynthia

20 Oct 2024

·

Stayed 2 nights

They were understaffed. Rooms assigned were not clean. Had to be reassigned.

2

Doris

30 Jan 2023

·

Stayed 2 nights

Buyer beware. Unethical business practices. I booked this stay in advance and was unable to stay. No person was in the Lobby to sign me in/give a key. No worker present on the entire premises. Whoever was tasked with manning the desk on 1/27/2023 needs to be fired. I walked up and down the halls screaming for 35 minutes trying to get service. I called all of the numbers associated with sleep inn multiple times—no answer. Now they are refusing to refund both nights. I will be making a formal complaint to the BBB. Completely unethical business. I had to stay at a different hotel and my children didn’t get to sleep until well after ten at night. I am mad. They will see my one finger solute on the security camera.

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Location

Convenient just off I-20, with a generally quiet, set-back setting suited to ACU and hospital visits. Some note that restaurants are a drive rather than a short walk.

Related guest reviews

10

Candice

17 Nov 2023

·

This was a great place to stay. It was right off I-20, which was extremely convenient. The staff was friendly and helpful, and the breakfast was good. Parking was easy, even though I was pulling a trailer. I’d definitely stay here again!

10

Candice

19 Feb 2024

·

Stayed 1 night

The room was nicely updated and comfortable. The breakfast was good. And parking was easy, even with the trailer I was towing. It’s right off the highway—very convenient. My go-to place when I’m traveling through Abilene.

8

lisa

23 Sept 2024

·

Stayed 1 night

Great location for access to ACU. Nice employees. Updated property.

8

Whitney

8 Jul 2025

·

Stayed 1 night

Easy Hwy access

10

claudia

12 Oct 2025

·

Stayed 2 nights

Clean and quiet. Friendly fast check in. Hot breakfast and coffee. Great price. Great location.

8

Thomas

17 May 2025

·

Stayed 1 night

Very comfortable hotel tucked out of the way just off of I 20 in Abilene. No frills, but clean and comfortable.

10

Danny

7 Feb 2024

·

Stayed 1 night

Nice hotel but this area of Abilene is not the best.

8

Flordeliz

24 Apr 2025

·

Stayed 1 night

Our stay was good, it was one of the only hotels with availability because of District track meet and thankfully it was about 1 mile away from the venue, less crowded and employees always greeted us.

10

Sheila

5 Feb 2025

·

Stayed 1 night

Easy access from I20. Staff was friendly and property and room was clean

8

Laura

3 Dec 2024

·

Stayed 1 night

Very private location.

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Dining

Breakfast feedback is mixed: many enjoyed a hot, decent spread, while others found limited variety, cold items, or stations not restocked. One review noted the advertised on-site restaurant was not present.

Related guest reviews

8

Shawna

16 Aug 2025

·

Stayed 1 night

The staff were super friendly, however, the room was not the cleanest and the hotel overall was dated and felt sticky. The beds and linens were clean and comfy, so we slept. The air conditioning unit kept the room cool which added to the comfort. The tub and shower area were also clean. However, we found a leftover sundae in the freezer of our mini fridge, and when wiping down the side of the fridge with clorox wipes, there was a not so pretty yellow hue reminiscent of turmeric, picked up by the wipe. I also wiped down the bathroom door and all door handles, which were also pretty dirty. Our TV remote was missing the back panel for the batteries, but it still worked. I would not recommend walking on the floors without shoes as the carpet has been there a while. The breakfast area was average and included make your own waffles, biscuits and gravy, bagels/toast (missing tongs for grabbing), cereal, and yogurt. Water, juice, and coffee were available for drink options. The grounds outside the hotel were full of trash in some areas and a TON of beer cans out by one paticular corner of the lot. Overall we had a positive experience, we slept, showered, and grabbed a cup of coffee on our way out, as we only stayed one night. We came on a very busy week, so perhaps housekeeping just missed a few things.

6

B

21 Jun 2025

·

Stayed 2 nights

Breakfast was decent and the staff were friendly enough.

8

Cynthia

27 Nov 2022

·

Stayed 1 night

Front desk was nice, friendly and ìnformative on both check-ìn and out. Bed was very comfortable. There was only one bar of hand soap provided for personal hygiene so make sure you have your own. The cleaning person hadn't vacuumed or emptied my trash upon arrival and I had to turn on the water to the toilet to flush it. Breakfast was great!

10

Judy

31 Mar 2023

·

Stayed 1 night

The breakfast was very good. Staff was friendly and helpful!

8

roger

30 Apr 2025

·

Stayed 1 night

Clean, quiet room. Good breakfast options. My only complaint is that there was no towel bar in or near the shower

8

Eileen

25 Jun 2025

·

Stayed 1 night

Property set apart from traffic and other businesses. Nice enough. Some items in the room not in best condition. But clean. Nice breakfast.

6

Stephen

11 Jul 2025

·

Stayed 2 nights

The breakfast was very good but not open late enough. Advertised an on premises restaurant but there isn't one. Cleaning was very subpar and there weren't enough towels. Several things were broken, phones & exterior door locks etc., and shampoo and conditioner dispensers were empty and not refilled.

6

Amanda

30 Mar 2025

·

Stayed 1 night

Not very clean or pleasing to the eye. Breakfast was a disaster. Food was gross, nothing was being filled or wiped down. The coffee maker in the room did not work either.

10

Eleanora

16 Sept 2024

·

Stayed 1 night

The hotel was clean, the room was very nice and comfortable. The staff was very pleasant and even talked to my toddler while we ate breakfast. Marie put a kids show on TV while we ate so he would have a good experience which I appreciated. The breakfast bar had good options and was delicious. Would come back if I ever drive through this town again!

8

Karla

29 Jun 2025

·

Stayed 2 nights

Overall great experience, comfy beds, good location, good breakfast and the pool area was nice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$152
February	US$170
March	US$185
April	US$191
May	US$185
June	US$195
July	US$195
August	US$131
September	US$137
October	US$148
November	US$156
December	US$162

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $231	9 $235	10 $223	11 $196	12 $201
13 $150	14 $248	15 $266	16 $268	17 $266	18 $246	19 $224
20 $165	21 $239	22 $252	23 $273	24 $252	25 $269	26 $234
27 $187	28 $262	29 $273	30 $253

Su	Mo	Tu	We	Th	Fr	Sa
				1 $242	2 $180	3 $172
4 $213	5 $247	6 $259	7 $270	8 $270	9 $265	10 $274
11 $252	12 $292	13 $292	14 $292	15 $292	16 $263	17 $280
18 $251	19 $279	20 $292	21 $292	22 $292	23 $226	24 $236
25 $232	26 $292	27 $292	28 $292	29 $300	30 $293	31 $256

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Sleep Inn & Suites Abilene Near University

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