Do not book this resort if you are expecting a five-star or VIP experience. Pools are not heated, which made them unusable during colder weather, including the swim-up room we paid extra for. The jacuzzis were barely warm and not enjoyable. Service was extremely inconsistent, with long waits at restaurants and little acknowledgment from staff. This is also NOT a couples-friendly resort. It is heavily focused on families, with very limited adults-only areas. The room walls are paper thin, and hallway noise from children running, yelling, and crying starts early in the morning. Even the “romantic” wine cellar dinner was loud, crowded with families, and far from intimate. We are Expedia Gold members and specifically chose this hotel because it is listed as a VIP property. No upgrade was offered despite room availability, and the only VIP benefit was a 20% spa discount. Other VIP hotels typically provide welcome amenities or personalized recognition, which was completely missing here. The property looks beautiful in photos, but the service, comfort, and overall experience do not match five-star or VIP expectations. Travelers looking for luxury, relaxation, or a romantic stay should strongly consider other options.
Do not book this resort if you are expecting a five-star or VIP experience. Pools are not heated, which made them unusable during colder weather, including the swim-up room we paid extra for. The jacuzzis were barely warm and not enjoyable. Service was extremely inconsistent, with long waits at restaurants and little acknowledgment from staff. This is also NOT a couples-friendly resort. It is heavily focused on families, with very limited adults-only areas. The room walls are paper thin, and hallway noise from children running, yelling, and crying starts early in the morning. Even the “romantic” wine cellar dinner was loud, crowded with families, and far from intimate. We are Expedia Gold members and specifically chose this hotel because it is listed as a VIP property. No upgrade was offered despite room availability, and the only VIP benefit was a 20% spa discount. Other VIP hotels typically provide welcome amenities or personalized recognition, which was completely missing here. The property looks beautiful in photos, but the service, comfort, and overall experience do not match five-star or VIP expectations. Travelers looking for luxury, relaxation, or a romantic stay should strongly consider other options.
