Name: Calypso Hotel Cancun
Address: Blvd. Kukulcan Km. 4, Lote D-8, Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 6.78

What guests think

Reviews of Hotel Calypso Cancun describe a budget-friendly stay with attractive pool and lobby areas and generally friendly staff, but dated rooms, inconsistent housekeeping, spotty in-room Wi‑Fi, and intermittent construction or maintenance issues.

The location is praised for easy bus access and proximity to the Isla Mujeres ferry, shops, and restaurants, though the property is not beachfront and some rooms face road noise. Common complaints include surprise local fees at check-in or checkout, strict checkout inspections, and limited in-room amenities such as no fridge, microwave, or coffee maker. Breakfast and on-site dining draw mixed feedback, ranging from tasty and good value to repetitive or mediocre. Expect a simple, affordable base with uneven comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and lobby areas are often praised as attractive or recently improved, and there is an on-site bar/restaurant. Renovations and maintenance have at times caused noise or disruption, and pool conditions or rules occasionally disappoint.

Related guest reviews

10

Jyothi

Mar 5, 2025

·

Stayed 4 nights

Awesome property, nice pool and dining option. Bar and close to downtown and near the shopping places.

10

Jyothi

Mar 1, 2025

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Stayed 3 nights

Nice rooms, beautiful & clean pool, wonderful staff great views from supreme rooms. On premise bar and restaurant.

4

Hannah

Jun 7, 2025

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Stayed 5 nights

The staff are amazing and go above and beyond to make sure your stay is good! However, there’s construction going on… I didn’t get sleep during my entire stay. I wish someone would have told me about this, I wouldn’t have booked it if I’d known. It causes the wifi AND data to stop, and there’s loud banging early in the AM ):

6

Ashaya

Nov 14, 2025

·

Stayed 6 nights

Overall, not a bad place for the price! Unfortunately there is no easy beach access as all the resorts across the road are strict about not letting people through. The breakfast is not great, but has a few decent options. The pool area does not look like the pictures, but was still nice. It felt very safe and clean.

8

Marc

Jan 19, 2026

·

Stayed 2 nights

Clean and modern room with basic amenities. Great pool area abd and close to restaurants and services.

8

Veronica

Jul 26, 2025

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Stayed 1 night

Lobby and pools were nice and clean. The bedroom was ok. There was no water in the bathroom and the toilet was broken. Good location

10

clint

Jul 23, 2025

·

Stayed 2 nights

The pool was very nice

6

LeAndra

Jul 18, 2025

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Stayed 1 night

Hotel wasn’t that great. I only stayed 1 night and decided to leave and go to another one the next morning. They started doing construction on the building and banging on walls at 8am. That was definitely something they should’ve waited til afternoon to do when guests are more than likely to be awake already and out of their rooms. On the flip side, the room was only $60, so you get what you pay for basically.

4

Idalina

Jul 7, 2024

·

Stayed 4 nights

Bell man was rude to my family when they came over to drop off some groceries since we needed to prepare for hurricane Beryl. The room didn’t even have a coffee pot. No microwave or mini fridge or even an ice bucket. The tiny TV set only had a few working channels and was sitting lopsided on the wall. The one working pool was mold infested and the other was a hole in the ground under construction. Oh they charged me an additional fee for what they claimed were state taxes.

6

Kari

Mar 7, 2025

·

Stayed 2 nights

Good economy hotel. The pool, pool-side bar and reception are absolutely beautiful. There is an outdoor shower and bathrooms that are also new. The rooms have not been updated as of March 2025 but that’s not what you come here for. A bit more Hot water in the shower and coffee or drinking water would have been nice, but all in all it’s a good economy option that keeps you in the hotel zone.

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Cleanliness

Cleanliness feedback is inconsistent: many note clean rooms and common areas, while others report odors, worn or stained linens, and occasional pests or missed housekeeping.

Related guest reviews

10

Dalia

Oct 2, 2025

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Stayed 2 nights

Property is Very Clean. and bery Afortable restaurante Good Food at very good prices.

10

Len

Nov 1, 2025

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Stayed 1 night

Welcoming staff. Clean amenities.

4

Martha Elba

Apr 19, 2025

·

Stayed 2 nights

Se fundió el foco del baño y al parecer tenía una fuga y olía mal, el internet es muy lento o casi nulo , las paredes sucias y colchones viejos., arreglar esos detalles cambiaría todo .

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2

Kevin

Oct 6, 2025

·

Stayed 1 night

Horrible money hungry hotel. STAY FAR AWAY!! Also cockroaches everywhere

10

Evelin

Jun 23, 2025

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Stayed 1 night

Los trabajadores súper amables y muy atentos , el hotel muy limpio y la piscina limpia y muy familiar 👌

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2

Lisa Glass

Nov 5, 2025

·

Stayed 2 nights

The FACILITY AMBIANCE, ALL AMENITIES WERE GOOD ACTUALLY BETTER THAN GOOD.....THE ROOMS WERE AWFUL LESS THAN AWFUL..... VERY DARK ROOMS & DINGY LINEN AND DOORS DID NOT SEAL PROPERLY. CHANGED ROOMS 3 TIMES BEACUSE OF BROKEN LOCKS ON PATIO DOORS???!!! LEFT CALYPSO ON 2ND DAY......

10

Oli

Dec 8, 2025

·

Stayed 1 night

Limpio. Cumple para descansar

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10

Ana

Feb 26, 2025

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Stayed 2 nights

Todo estuvo muy bien pero no barren abajo de las camas ayer dejé un zapato que se me fue y lo tuve que sacar yo, y que nos tocó ver por el elevador una bola de cabello, en si eso es lo único que no me gustó pero en general está muy bueno el hotel y me tocó buen precio

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8

Guadalupe

Jul 4, 2025

·

Stayed 1 night

nos dieron una habitacion que olía bastante a drenaje,, tuve que solicitar el cambio de habitacion, el área de alberca se ve que esta recién remodelado pero la habitacion si dejas bastante que decir, las toallas estaban viejas e incluso con hoyos.

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6

Jose

Nov 1, 2025

·

Stayed 9 nights

Great staff. The rooms were not as clean as expected

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Rooms

Rooms are basic and generally dated, with reports of worn furnishings, weak door locks, inconsistent A/C or hot water, and poor in-room Wi‑Fi; many lack a fridge, microwave, or coffee maker. Some guests mention road noise, while a few found their rooms quiet and spacious.

Related guest reviews

6

Joe

May 23, 2025

·

Stayed 7 nights

This hotel was super run down and there was no hot water and WiFi was terrible. This hotel was also under construction so lots of loud noises early in the morning. We didn’t have access to water for an hour due to construction. Honest opinion not worth the stay. The only plus side was the restaurant staff was super awesome and had good breakfast food and were super kind. I payed for inclusive breakfast and they didn’t add that on. The pictures don’t match the quality of the rooms so don’t be fooled. Also another plus side was it’s within walking distance of the beach. Also the resturant to the left of the front of building was super delicious. Hotel staff came to our door after 2 minutes past 12:00 telling us to leave when they said our checkout time was 3:00pm. It’s worth your while to stay at an all inclusive nicer hotel on the beach front. With how much we spent on breakfast every day and meals throughout our trip it equaled the same.

8

alan

Nov 30, 2025

·

Stayed 4 nights

Nice room. Unfortunately lots of road noise with the ever present motorcycles and poor mufflers on the hotel zone road

8

Eduardo

Oct 24, 2025

·

Stayed 1 night

Todo bien, solo que fue difícil configurar el aire, o solo daba muy frio o se apagaba, por lo que terminamos con dolor de garganta, aparentemente no servia su termostato.

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6

Joshua

Jul 15, 2025

·

Stayed 1 night

Rooms are outdated old building but the pool was nice

10

Debra

Apr 9, 2025

·

Stayed 1 night

This was our first time staying at Calypso Hotel Cancun. We normally stay at another accommodation nearby, but they were booked for the night we needed. Calypso exceeded our expectations. All of the staff were super friendly. The service was over-the-top. Victor at La Lupe was the best and guided our evening food choices. Cecelia was our breakfast concierge. The food was delicious, again, exceeding our expectations. The room was spacious and clean and QUIET! The pool seemed clean and the pool area was lovely and well maintained. The only suggestions: it would be nice to have a mini-fridge in the room. We had some cold food we had to try to keep chilled with a bag of ice in the sink. Also, it would be great to have a rubber cover over the shower drain/floor drain to help keep down the inevitable sewer gas smell that is prevalent in many places in Cancun. But honestly, there were many places where Calypso shined - so much so, it is our new "go-to" for a few nights off the grid.

2

Lisa Glass

Nov 5, 2025

·

Stayed 2 nights

The FACILITY AMBIANCE, ALL AMENITIES WERE GOOD ACTUALLY BETTER THAN GOOD.....THE ROOMS WERE AWFUL LESS THAN AWFUL..... VERY DARK ROOMS & DINGY LINEN AND DOORS DID NOT SEAL PROPERLY. CHANGED ROOMS 3 TIMES BEACUSE OF BROKEN LOCKS ON PATIO DOORS???!!! LEFT CALYPSO ON 2ND DAY......

6

marco

Jul 20, 2024

·

Stayed 1 night

Good location across the street from Captain Hook and isla mujeres ferry. Rooms are dated and bed was hard.

8

patricia

Feb 13, 2025

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Stayed 2 nights

I loved the pool. beautiful I enjoyed it a lot. beautiful Lobby. My husband and stayed here before it was remodel and they did a great job. there is not fridge or microwave but we still like the place. we will definitely come back in the future.

8

Nayeli

Mar 25, 2025

·

Stayed 1 night

No servía la puerta para poner seguro, me sentí insegura

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6

Kari

Mar 7, 2025

·

Stayed 2 nights

Good economy hotel. The pool, pool-side bar and reception are absolutely beautiful. There is an outdoor shower and bathrooms that are also new. The rooms have not been updated as of March 2025 but that’s not what you come here for. A bit more Hot water in the shower and coffee or drinking water would have been nice, but all in all it’s a good economy option that keeps you in the hotel zone.

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Service

Staff are frequently described as friendly and helpful. However, guests also mention slow or inflexible front-desk processes, surprise local fees, strict checkout inspections, and a few disputes over charges or behavior.

Related guest reviews

2

Wenzheng

Dec 29, 2023

·

Stayed 6 nights

We stayed the hotel for six nights. When I checked in front desk, the staff asked for $57 USD cash only saying it's government tax. I insisted on paying with credit card, the staff lost her patience. After I requested to talk with her manager she reluctantly agreed to pay with card. I requested the receipt and found what she wrote was sanitation tax in Spanish, which is different from what she said. There were only bed sheets and no quilt so it was cold the first night. Only when I asked a few times did I get blankets. There were no hair dryer, no microwave, no coffee maker etc. There was limited parking space. No recommended.

8

mauricio

Jan 8, 2026

·

Stayed 2 nights

everything good except for the lady that works at the front desk!

6

Hamy

Aug 8, 2023

·

Stayed 1 night

todo estuvo bien, en relación con el precio, lo único que el chico de recepcion (no recuerdo su nombre era alto y delgado) en fin, no esta capacitado para atender huespedes, un tanto grosero y arrogante sobre todo al cobrar el impuesto de saneamiento, que hasta hoy no se de que se trato, es un cobro que no te lo mencionan en la tarifa, y si lo hicieran de buena manera no hubiera problema, en fin creo que para unas horas esta mediamente bien, no lo recomiendo para mas de un dia. esta cerca de una tienda, restaurantes y playas, puedes moverte a pie y la playa esta a 5 minutos.

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2

Eduardo

Aug 14, 2024

·

Stayed 1 night

40 minutos y solo yo para hacer check in. Y para que me salgan que la reservacion pagada desde el 14 de Febrero me digan que "alguien" la canceló. Cuando estamos por retirarnos nos dicen que ya apareció.

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10

Debra

Apr 9, 2025

·

Stayed 1 night

This was our first time staying at Calypso Hotel Cancun. We normally stay at another accommodation nearby, but they were booked for the night we needed. Calypso exceeded our expectations. All of the staff were super friendly. The service was over-the-top. Victor at La Lupe was the best and guided our evening food choices. Cecelia was our breakfast concierge. The food was delicious, again, exceeding our expectations. The room was spacious and clean and QUIET! The pool seemed clean and the pool area was lovely and well maintained. The only suggestions: it would be nice to have a mini-fridge in the room. We had some cold food we had to try to keep chilled with a bag of ice in the sink. Also, it would be great to have a rubber cover over the shower drain/floor drain to help keep down the inevitable sewer gas smell that is prevalent in many places in Cancun. But honestly, there were many places where Calypso shined - so much so, it is our new "go-to" for a few nights off the grid.

10

Raquel

Jun 25, 2025

·

Stayed 5 nights

El hotel ha cambiado mucho. Ha mejorado considerablemente. Nos recibió el chico del bar con bebidas, nos dieron cortesía para el restaurante del hotel y un par más q están súper cerca. La piscina la mejoraron. Las habitaciones muy limpias. El personal muy amable. El desayuno tipo bufet delicioso. En general muy buena elección.

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10

Jorge Eduardo

Feb 21, 2026

·

Stayed 4 nights

Todos muy amables

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8

JOSE ANTONIO

Aug 10, 2025

·

Stayed 1 night

El hotel es bastante antiguo pero está en actualización, por su precio está bastante cumplidor, es amplio y en renovación, solo unos detalles que no me agradaron en la alberca afuerza tienes que consumir lo de su restaurante, si no no puedes consumir nada que tú lleves, y cuando nos íbamos a mi esposa la hicieron esperar en recepción hasta que fuera a inspecciónar en la habitación que todo estuviera completo, en añosss, añossss viajando en ningún hotel, nos había retenido mientras inspecciónaban se me hizo ofensivo, pero fuera de eso todo bien y tranquilo

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10

Debra

Apr 21, 2025

·

Stayed 2 nights

Lovely boutique hotel with incredibly friendly and accommodating staff, clean, relaxing pool area and excellent food on premises.

2

Mohammad

Jan 7, 2025

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Stayed 3 nights

The room was dirty and had a terrible smell. Despite requesting an air freshener, the staff never provided one. After I shared my concerns, they falsely accused me of staining their pillow and demanded $20, threatening to call the police if I refused. Completely unprofessional—do not stay here. Not happy with Expedia too. How come they select a hotel like this.

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Location

Convenient Hotel Zone setting near the Isla Mujeres ferry, bus stops, shops, and restaurants, making it easy to get around. The property is not beachfront and some rooms experience road noise.

Related guest reviews

8

Naretsi

Dec 26, 2023

·

Stayed 1 night

The good: Comfortable beds, nice pool area, good location close to restaurants, a convenience store and a pharmacy. The bad: Wifi is only available in common areas not in the rooms. Hotel is not on the beach, so you will have to cross the main raid and find a pathway to the beach.

10

Jyothi

Mar 5, 2025

·

Stayed 4 nights

Awesome property, nice pool and dining option. Bar and close to downtown and near the shopping places.

8

nigel

Mar 22, 2023

·

Stayed 7 nights

Good location and quiet

8

Scott

Jan 23, 2025

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Stayed 8 nights

Across the street from Xcaret Ferry to Isla Mujeres and a 10 minute walk to the public beach. Newly renovated comon area and pool. Great to be in a quieter part of the Hotel Zone for a reasonable price.

10

Sharon

Mar 15, 2025

·

Stayed 1 night

We were impressed with the pool area - large, clean, beautifully landscaped. Not the usual with lounge chairs circling the pool. There was a wading area with water loungers, sections separated with landscape for 2, 4 or more people, and a whirlpool. A standard pool menu, yet the Long Island Tea was delicious. We arrived early and stayed late at a charge of $5.00 per hour. Staff was available to help adjust the water and room temperature. Location was near different price range restaurants, the beach and the Xcaret Embarcadero with the Cancun Tower (a must experience) and Ferry to Isla Mujeres.

8

Marc

Jan 19, 2026

·

Stayed 2 nights

Clean and modern room with basic amenities. Great pool area abd and close to restaurants and services.

6

marco

Jul 20, 2024

·

Stayed 1 night

Good location across the street from Captain Hook and isla mujeres ferry. Rooms are dated and bed was hard.

10

Laila

Jan 21, 2025

·

Stayed 6 nights

Clean, tips needed like elsewhere in Cancun. Good location between hotel zone and downtown.

8

Marie

Apr 3, 2025

·

Stayed 4 nights

Great stay. Great location. Convenience store and souvenir shop at the entrance. Restaurants nearby.

8

Jaime

Apr 16, 2025

·

Stayed 2 nights

It was close to things that we wanted to visit

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Dining

On-site dining and breakfast receive mixed reviews: some praise tasty food and good value, while others find options limited, repetitive, or mediocre, and note occasional higher prices.

Related guest reviews

10

Vadim

Sep 17, 2025

·

Stayed 1 night

This hotel impressed us! Well deserved 5 star rating! Thank you Breakfast was nice. The pool is nice and clean but also beautiful landscaping!

8

Horacio

Nov 25, 2025

·

Stayed 1 night

Los precios del bar y restaurante algo caros no me regalaron desayuno personal muy atento

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10

Alejandro

Jan 3, 2024

·

Stayed 1 night

I like the affordable room price, you can reserve in advance to get the most of the lowest prices available. The available food when purchase is not so great, but to start its ok. Very friendly service. I will stay here again in the future.

10

Dalia

Oct 2, 2025

·

Stayed 2 nights

Property is Very Clean. and bery Afortable restaurante Good Food at very good prices.

8

Mayron

May 7, 2025

·

Stayed 1 night

Para el precio estaba bueno el hotel. No mas tantito las instalaciones un poco obsoletas. Mucho ruido de la par ya que hacian trabajos en el otro hotel o casa! El menu del desayuno un poco cerrado no contaba mucha variacion Pero en fin Saca de apuros y recomiendo el hotel El personal muy bueno! Y service excelente

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10

Raquel

Jun 25, 2025

·

Stayed 5 nights

El hotel ha cambiado mucho. Ha mejorado considerablemente. Nos recibió el chico del bar con bebidas, nos dieron cortesía para el restaurante del hotel y un par más q están súper cerca. La piscina la mejoraron. Las habitaciones muy limpias. El personal muy amable. El desayuno tipo bufet delicioso. En general muy buena elección.

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10

MARIA EUGENIA

Sep 15, 2025

·

Stayed 1 night

Me encantaron los detalles, es una propiedad recién remodelada que supieron aprovechar los espacios a la perfección No dejen de probar el restaurante todo delicioso y a precios accesibles

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6

Ashaya

Nov 14, 2025

·

Stayed 6 nights

Overall, not a bad place for the price! Unfortunately there is no easy beach access as all the resorts across the road are strict about not letting people through. The breakfast is not great, but has a few decent options. The pool area does not look like the pictures, but was still nice. It felt very safe and clean.

2

Richard A

Feb 5, 2023

·

The best, the font desk and housekeeping personal, the pool was dirty no body wants to jump in, the food was terrible, same menu every day for 6 days!!!, the fruit was old and sour, we complain to the waiters and they don't took well.

10

Debra

Apr 21, 2025

·

Stayed 2 nights

Lovely boutique hotel with incredibly friendly and accommodating staff, clean, relaxing pool area and excellent food on premises.

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Calypso Hotel Cancun

Amenities

Property description

Amenities

Dining

Rooms

Location

Guest reviews

Pleasant

Who stays here?

What guests think

What guests think

Facilities

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Cleanliness

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Rooms

Related guest reviews

Service

Related guest reviews

Location

Related guest reviews

Dining

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Location

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Amenities

Property description

Guest reviews

Pleasant

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Calypso Hotel Cancun

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Calypso Hotel Cancun