Noa Residence

We booked a very well presented property with plenty of room. However, when we retuned around 8pm we discovered that the heating was not working. We had to call the accommodation provider who told us to move to the next room (which was smaller and not so nice). Weirdly on arrival the Noa Residence guy had come into our room uninvited to "check the heater was working". He then commented “only here for one night” and left. So it very much looks like they knew the heating was not working and, didn’t do anything about it, leaving us in an unheated room until we complained. So that tells you how little they value their guests.

not clean and bathroom supplies not complete, The faucet handles in the kitchen and bathroom are both faulty, and the bathroom drain lacks grating. not clear check in instructions, and not set a room temperature advanced, really cold. When the room temperature is perfect, that is morning……

It was good

it was a nice stay, but the garden let it down abit and the unit was a little tired and could have done with a refresh of furniture

Great customer service, there was an issue with the property and they offer to relocate to another better property without additional costs.