Name: Aiden by Best Western South Reno
Address: 5851 S Virginia St, Reno, Nevada, United States of America, Reno, South Reno, US
Price range: US$91–US$175 per night
Rating: 8.6

What guests think

At Aiden by Best Western South Reno, travellers highlight renovated, clean rooms and a convenient location near the airport, freeway, and shopping, with pet‑friendly policies, easy parking, and a welcoming courtyard and pool area enhancing short, value‑focused stays.

Many like the modern décor, comfortable beds, and in‑room fridge, microwave, and Keurig, but a recurring concern is very dim room lighting and occasional maintenance issues like slow drains or limited outlets. Noise comes up frequently due to thin walls, traffic, or lively neighbors, and the outdoor pool may be closed seasonally or early in the evening. Housekeeping is usually by request and service can feel inconsistent, so expect a practical motel‑style stay with good value, modern rooms, and some trade‑offs in lighting, noise, and housekeeping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard and outdoor pool are appreciated, though hours and seasonal closures are noted; parking is convenient near rooms, the pet area helps travellers with dogs, and the attached breakfast restaurant is popular. Some report the bar closed or gym equipment out of service.

Related guest reviews

10

Edward

17 Nov 2025

·

Stayed 1 night

This is a good place. Been here multiple times. Clean, modern rooms, comfy bed, plenty of hot water in the shower, decent towels. Nice staff. Onsite bar, and an attached but unaffiliated breakfast restaurant that I haven’t tried yet. Parking is close to your room and the place is reasonably sized so you don’t need to lug your bags a quarter mile through a casino and parking structure. There are roll down blackout shades that work great, the ball chain that worked them is hidden behind the regular see through curtains.

10

Cynthia

13 Oct 2025

·

Stayed 2 nights

Our family enjoys staying here. I would say, however, we stayed in August and to our surprise the pool closed at 8 pm on a Friday night, seems early.

10

Kaylene

13 Oct 2025

·

Stayed 2 nights

I think the facilities overall is great. The lobby is very nice, clean, bright, modern. Our room was perfect and I completely appreciate there only being carpet surrounding the bed and the rest of the room was wood or wood laminate. Makes it feel much cleaner. Even though it’s fall and was a bit chilly, we were hoping to jump in the heated pool but it looked like they were in the middle of draining it. Parking was super convenient which I thought was wonderful. You can easily find parking near your room all around the property. I also liked how housekeeping was upon request only. Location of the hotel was perfect for where we needed to be and wanted to go. Plenty of things to do nearby and super easy access to and from the freeway. Front desk employees were somewhat friendly, but very professional. I doubt it’s a hotel issue and more so a city issue, but if you’ve got sensitive skin, bring your whole body skin care products. It seemed like the water was very hard and immediately dried out our skin. Take advantage of the ear plugs they offer in the lobby! Walls are pretty thin and neighbors flushing toilets, showering, and still continuing their night of fun sounds like they are right in the room with you. But I’d still stay there again and hope to for a longer visit.

10

David

27 Sept 2025

·

Stayed 1 night

Big comfortable room with nice pool and a real good quality breakfast restaurant. Plenty of parking, convenient to freeway and shopping. Would stay here again, and price was a bargain compared to what we've been paying on this seven night trip.

10

Christopher

13 Aug 2025

·

Stayed 1 night

Really nice property with easy access to food and shopping in a nice area across from the mall. The courtyard and pool area is big and welcoming. I would definitely stay here again.

10

Nicolle

12 Aug 2025

·

Stayed 1 night

Stayed for one night after a late flight and would definitely one back for a longer stay if in Reno. Newly renovated, good location, nice pool and some games. Awesome breakfast place on the premises.

10

Sheila

18 Jul 2025

·

Stayed 1 night

Very unique place with modern and clean rooms. Very cool common area with large outdoor pool, fire pit, and yard games. Staff was friendly and check in was quick and easy.

8

Alyssa

19 May 2025

·

Stayed 2 nights

The pool seemed to be out of service each time

10

Barbara

19 May 2025

·

Stayed 2 nights

Property was unique - an old motel recently renovated. Rooms were nice, beds comfortable & they had an awesome breakfast/lunch restaurant on the property. The pool area looked nice but it was not open.

8

Katrina

18 Feb 2025

·

Stayed 1 night

The facility was well maintained with the exception of the gym. Both treadmills were out of service.

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Cleanliness

Most guests find rooms very clean and recently renovated. However, some report dirty floors or linens and a few pest incidents.

Related guest reviews

10

caitlin

20 Nov 2025

·

Stayed 1 night

Clean and well appointed room

10

Tami J

13 Aug 2025

·

Stayed 1 night

Clean, nicely decorated, quiet and comfortable.

10

Vanessa

12 Aug 2025

·

Stayed 1 night

Clean and well kept

4

Steven

1 Aug 2025

·

Stayed 2 nights

The floor was filthy. I walked barefoot on it for about 15 mins and my feet were black. Try a CLEAN mop.

10

JOSE

31 Jul 2025

·

Stayed 1 night

The room was absolutely clean and the bed was so comfortable. The hotel is located perfectly on the main road, Virginia. Its also surrounded by great conveniences. (7-11, gas station, best buy, whole foods) That being said the area is quiet. Also the restaurant, Hot Chicks, is great! You Have to go in for a delicious meal.

4

Creiyon

27 Jul 2025

·

Stayed 1 night

Booked this hotel because of the ratings. The front desk staff was excellent, very kind. Got to our room and it smelled like someone smoked in it. The bed had stains all over. Called the front desk, again, they were great and switched us rooms. Got to the second room and it also wasn’t clean. Trash shoved in the corners doors and handles gross. For $183 I’m quite disappointed.

4

Serge

9 Mar 2025

·

Stayed 1 night

Pretty decent property but I got eaten up by fleas or something in the worst way. I'm still itching a week later. I don't recommend it but if you're willing to deal with the possibility of getting bitten by whatever bugs then go for it.

2

Patricia

25 Feb 2025

·

Stayed 2 nights

I have stayed at this hotel several times and it was always good until this last time. My room had bed bugs and I got biten. I'm so disgusted. I never dealt with this before. It was the most traumatic experience I ever had at a hotel. Just nasty.

2

daniel

4 Feb 2025

·

Stayed 1 night

Pretty standard for airport hotel, bad rating is because of bed bugs.

10

Anne

1 Feb 2025

·

Stayed 1 night

Sparkling clean - bed linens white - everything looks new & well maintained!

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AI-generated summary based on recent guest reviews

Rooms

Newly renovated rooms with modern décor, comfortable beds, blackout shades, and useful amenities (fridge, microwave, Keurig). Common drawbacks are very dim lighting, thin walls or traffic noise, small bathrooms or outside vanities, and occasional outlet or TV issues.

Related guest reviews

10

Edward

17 Nov 2025

·

Stayed 1 night

This is a good place. Been here multiple times. Clean, modern rooms, comfy bed, plenty of hot water in the shower, decent towels. Nice staff. Onsite bar, and an attached but unaffiliated breakfast restaurant that I haven’t tried yet. Parking is close to your room and the place is reasonably sized so you don’t need to lug your bags a quarter mile through a casino and parking structure. There are roll down blackout shades that work great, the ball chain that worked them is hidden behind the regular see through curtains.

10

Seth

8 Nov 2025

·

Stayed 2 nights

This has become our Go-To when working in Reno. Very nice, clean and comfortable rooms. Awesome blackout shades for sleeping in after working all night. Great parking, even with our cargo trailer. A good location with lots of food and shopping nearby. A little drafty around the door and the shower could use better pressure and regulation from hot/cold extremes. Minor issues for our needs.

8

Margaret

30 Sept 2025

·

Stayed 4 nights

Large mall with several restaurants nearby, hotel has an affiliated diner. Excellent food, service, and pricing for the area. Bit far from main casinos, Peppermill and Atlantis are a short drive. Room lighting is abysmal- needs some pot lights or higher wattage lamps. Good parking, area feels safe. Traffic noise can be loud, between a main thoroughfare and a freeway.

8

SHERRY

24 Aug 2025

·

Stayed 2 nights

The hotel has been recently refreshed in a modern industrial vibe which is nice and clean looking but not what anyone would call " cozy." We struggled with the charging stations, most notably a round device that had ports and cables but we could not figure out how to make work. And maybe we're just getting old but there just wasn't enough light anywhere except in the bathroom--which was not where the mirror was!

8

Olga

11 Aug 2025

·

Stayed 2 nights

Really appreciated having a refrigerator, microwave over, and coffee maker. Plenty of towels and washcloths. Beds were comfortable. Pool was very clean. This motel is in a great location with shopping and restaurants all around. I wish the windows opened for fresh air. Can be a bit noisy because of traffic…but ear plugs are provided. I registered on line but had to reregister again when I checked in, would appreciate doing one or the other but not both.

6

Matthew

23 Jun 2025

·

Stayed 2 nights

Check in was a breeze. Only issues i really had the TV was not working correctly. There are issues with the darker pixels. Also the volume would only go so high. We could barely hear it. No fan in the bathroom so it got a little nasty.

6

Kayla

21 Jun 2025

·

Stayed 2 nights

It was cool to have the diner connecting. The room was musty, and the bathrooms were very small. No ventilation in them either. There was dirty footprints in the room, and the bedding had stains and other human hairs (not ours).

8

Kristin

17 Jun 2025

·

Stayed 2 nights

The room was clean but the lighting was really low which made it hard to see. I would have given more stars but we could hear everything the people in the next room said. Walls and door let in all the sound. Woke up several times because of this.

8

Amanda

10 Mar 2025

·

Stayed 2 nights

The room itself is good; not excellent but also not bad, and definitely above average. It has been remodeled, and for an older hotel, I appreciate that. The one thing that would've made the room itself ideal is if the sink/vanity was behind the door in the actual bathroom. I stayed with someone else and it would've been nice to keep the noise of the running water begind the bathroom door so I wasn't disturbing the other person. Also, the floors could've been cleaner. My socks gor dirty, but I had slippers, so that was a very minor issue. Aside from the actual room, the location is ideal. It was very central to everywhere I wanted to go to. Location is perfect, and overall the room was comfortable and clean. I would definitely consider staying there again.

10

alison

1 Feb 2025

·

Stayed 1 night

Check in is easy, room is clean but dark and the walls are very thin.

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Service

Staff are frequently described as friendly and helpful with efficient check‑in. Some guests cite lapses such as missed wake‑up calls, limited late check‑out or early check‑in refusals, unclear deposits, and slow responses to noise or maintenance.

Related guest reviews

10

Lisa

7 Nov 2025

·

Stayed 1 night

Great customer service!

10

Nancy

28 Oct 2025

·

Stayed 1 night

Alicia was such a delight!!! And she helped me with every extra detail! The other 2 girls upfront were also amazing! The room was spotless & the bed was the best bed ever!!! When coming back to Reno I plan on staying here everytime & have told everyone about it!!!! Thank you!!!

4

Edward

20 Sept 2025

·

Stayed 1 night

I asked for a 6:00am wake up call that did not happen. At my check-out, I was not asked "How was my stay?" I was impressed with check-in.

6

Marty

20 Jul 2025

·

Stayed 1 night

Very nice property, room was clean and grounds and pool were well maintained. I gave Aiden by Best Western a 2-Star Poor Rating for check-in. I reserved and paid for a room with a king size bed. At check-in around 3:45 PM, the front desk clerk stated they were sold out of the king size rooms. I reminded her that I reserved a king size bed because there were only two of us using the room, and I wanted a quiet room away from the double bed family rooms. Again, my room with a king size bed was already sold out and all they had were double queen rooms. I asked to speak with the manager, but that person was not available. So, I didn't get the room I reserved and there was no follow-up to reconcile the issue. We got placed on the ground floor next to a family who were screaming and bouncing off the walls until 11:30 at night. Now one day later and I still have not received any contact from the manager. So Aiden by Best Western will take your reservation and take your payment, but you may not get what you reserved.

10

Helen

16 Jun 2025

·

Stayed 1 night

Room was great! Employees were over worked yet so friendly and wanted to be sure our stay was perfect. Thank you, front desk clerks! You made our stay wonderful.

10

Victoria

31 May 2025

·

Stayed 1 night

Our Daughter was having surgery early in the morning. Booked and prepaid for a room at your hotel. On the day of surgery, the staff was very understanding and allowed us to check in early. This was very nice of them to do.

2

Sandra

24 May 2025

·

Stayed 1 night

I had surgery stay at hotel because i had to see doctor at 8am next morning got to hotel at 240pm after surgery was still on anesthesia. Desk clerk would not check me in until 3 o’clock in fact refused to check me in until 3 o’clock, and my husband was checking me in our room was ready at 2:40 when I arrived. Couldn’t check in until 3 PM. won’t be back. Declerk needs a little training in customer service.

6

Richard

7 Apr 2025

·

Stayed 1 night

Convenience and reasonable price were positives. Front desk staff seemed preoccupied and not particularly friendly.

8

Yunwen

16 Mar 2025

·

Stayed 1 night

Comfortable one-night stay with a friendly front desk. Love the little park area for the dogs. The reason for 4-star is because our cable didn’t work and the way to fix it was that they asked us to call their service vendor directly to resolve. It was a little awkward explaining who we were to the service rep. What would have helped is if the hotel called the cable service support, established the reason for the call, then transferred to us to explain the issue. The cable issue was fixed after 1+ hr.

10

Sharon

20 Jan 2025

·

Stayed 3 nights

We’ve always stayed at this hotel when we go to Reno and will stay there again. This trip however, the room wasn’t as clean as usual. The staff is amazing and everything else is top notch. I think this was just a fluke.

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Location

Close to the airport, freeway, and Meadowood Mall, with many dining and shopping options; casinos are a short drive. Some mention traffic noise and a few find the immediate area less appealing.

Related guest reviews

8

Larry

6 Nov 2025

·

Stayed 1 night

Clean, quiet room, close to the airport and a shopping mall.

8

Margaret

30 Sept 2025

·

Stayed 4 nights

Large mall with several restaurants nearby, hotel has an affiliated diner. Excellent food, service, and pricing for the area. Bit far from main casinos, Peppermill and Atlantis are a short drive. Room lighting is abysmal- needs some pot lights or higher wattage lamps. Good parking, area feels safe. Traffic noise can be loud, between a main thoroughfare and a freeway.

8

Erik

20 Aug 2025

·

Stayed 1 night

Very close to the airport

10

BETH

18 Aug 2025

·

Stayed 1 night

Loved the location close to the airport. The hotel was retro cool. It was very comfortable and had everything we needed.

10

Robert

13 Aug 2025

·

Stayed 3 nights

Easy access to downtown

10

Christopher

13 Aug 2025

·

Stayed 1 night

Really nice property with easy access to food and shopping in a nice area across from the mall. The courtyard and pool area is big and welcoming. I would definitely stay here again.

10

Joseph

10 Aug 2025

·

Stayed 1 night

The property was very clean. The rooms were updated and clean. We had a really tasty breakfast in the restaurant attached to the motel. The only down side is the motel isn’t walking distance to downtown or the South Virginia Casinos. The commute to other casinos by car is easy and short though.

10

Mercy

30 Jul 2025

·

Stayed 2 nights

The convenience of the location is unbeatable in many ways; the mall is just right across the street from the hotel; a shopping center with shops, Whole Foods Market, Barns & Nobles and restaurants are right next to it and walkable from the room. More shopping centers are less than a block away. Not to mention, high way is right next to the hotel. The room is very comfortable and quiet; we will go back when we are in Reno again.

10

Juan F

29 May 2025

·

Stayed 1 night

Clean hotel, friendly staff, pet friendly, located a block away from whole foods and Henderson park! Love this place!

10

Nancy

13 May 2025

·

Stayed 3 nights

It was great. Good location, close to lots of places. Clean and nice rooms. We enjoyed it. I would stay here again

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Dining

The attached Two Chicks breakfast/lunch spot is widely praised for tasty food and convenience, though there is no free breakfast. A few guests report mixed experiences, and the small bar’s availability varies.

Related guest reviews

10

Kristin

27 Aug 2025

·

Stayed 1 night

honestly so nice. feels new. no complaints. lovely breakfast spot attached.

10

Charles

20 Aug 2025

·

Stayed 1 night

Room modern. Good restaurant there.

10

Jorge

16 Aug 2025

·

Stayed 5 nights

Breakfast on-site restaurant. Two Chick's had great breakfast

10

Nicolle

12 Aug 2025

·

Stayed 1 night

Stayed for one night after a late flight and would definitely one back for a longer stay if in Reno. Newly renovated, good location, nice pool and some games. Awesome breakfast place on the premises.

10

Robert

10 Aug 2025

·

Stayed 2 nights

I was a little disappointed that the bar was not open on the last day that we were there but maybe the bar tender had a sick day.

10

Joseph

10 Aug 2025

·

Stayed 1 night

The property was very clean. The rooms were updated and clean. We had a really tasty breakfast in the restaurant attached to the motel. The only down side is the motel isn’t walking distance to downtown or the South Virginia Casinos. The commute to other casinos by car is easy and short though.

10

Dena

1 Aug 2025

·

Stayed 2 nights

Our room was well-appointed, with a comfortable bed, plenty of bath towels, soap, etc. It was mostly quiet, but no one can control rude people who don't respect other people's needs for quiet. We did not hear traffic noise and the "people" noise was mostly from the quad with the swimming pool (which is usually inherently noisy everywhere you go). There's a restaurant there called "Two Chicks" that I would never go to again. The food was undercooked (then radically overcooked when redone). The service was a disaster. But, overlooking the restaurant, our 3 day stay was very satisfactory.

8

Mayukh

18 Jul 2025

·

Stayed 1 night

Attached restaurant is great.

10

Laura

7 Jul 2025

·

Stayed 1 night

I've never stayed at an Aiden hotel and was pleasantly surprised. Friendly staff. Clean, quiet and comfortable rooms. Good restaurant on-site for breakfast. Would definitely stay again.

10

Michael

17 Oct 2024

·

Stayed 1 night

Needed a one night stay close to the airport. Nice place. All newly remodeled and very clean. Had a room at the back. Was very quiet. Two Chicks restaurant which is attached has awesome breakfast options. Would stay again.

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Month	Average price
January	US$93
February	US$96
March	US$101
April	US$158
May	US$129
June	US$111
July	US$119
August	US$130
September	US$108
October	US$99
November	US$89
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $175	17 $169	18 $148	19 $132
20 $91	21 $91	22 $91	23 $91	24 $112	25 $170	26 $174
27 $91	28 $93	29 $91	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $123	3 $120
4 $94	5 $91	6 $92	7 $94	8 $91	9 $119	10 $120
11 $94	12 $95	13 $95	14 $99	15 $94	16 $120	17 $120
18 $97	19 $93	20 $94	21 $95	22 $94	23 $125	24 $124
25 $94	26 $94	27 $95	28 $95	29 $93	30 $125	31 $122

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Suite, 1 King Bed, Kitchenette (Living Room;Shower Only;With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Shower Only)

Standard Room, 1 King Bed, Refrigerator & Microwave (Shower Only)

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aiden by Best Western South Reno

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