Name: Hacienda de Castilla
Address: Calle 17 Norte Mza. 23 Lotes 9 al 14, SM 64, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 7.08

Guest reviews

7.1

Good

Based on 815 verified reviews

Who stays here?

Business

8%

Couple

36%

Family

31%

Group

14%

Solo

9%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Hacienda de Castilla, travelers highlight good value, generally clean and simple rooms, and friendly staff, while noting the rough surrounding neighborhood, basic facilities, and recurring maintenance issues like weak air conditioning, unreliable hot water, and spotty Wi‑Fi/TV.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Adam

2 weeks ago

·

Stayed 5 nights

Great hotel. Newly funished, clean, comfortable beds, air conditioners that work well, nice pool onsite, restaurant onsite that is affordable with room service options. While the hotel itself was great, the location is questionable. Poor rundown neighbourhood that might be off-putting to some guests. All in all, I had a great stay, and would consider returning.

2

Miriam

Jan 29, 2026

·

Stayed 2 nights

The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!

6

Jennis

Jan 3, 2026

·

Stayed 4 nights

We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .

2

Richard

Dec 22, 2025

·

Stayed 2 nights

Was openly discriminated against for being disabled

2

Duc

Nov 24, 2025

·

Stayed 7 nights

NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!

Calle 17 Norte Mza. 23 Lotes 9 al 14, SM 64, Cancun, Quintana Roo, Mexico

Location

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. This hotel is 9.3 mi (14.9 km) from La Isla Shopping Mall and 10 mi (16 km) from North Beach.

Mercado 23(0.7 miles)

Museo Iconografico de la Carrera Panamericana(1 miles)

Benito Juarez Municipal Building(1.1 miles)

Las Palapas Park(1.1 miles)

Xbalamqué Theater(1.2 miles)

Ultramar Ferry Puerto Juárez(1.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available on-site, and it is free of charge.

Full breakfasts are available daily from 7:00 AM to noon for a fee, approximately MXN 170 for adults and MXN 130 for children.

The property allows pets in specific rooms only, with a maximum fee of MXN 100 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee of MXN 250, subject to availability.

A roundtrip airport shuttle is provided for a surcharge of MXN 1000 per room (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.

The property features step-free entrances and wheelchair-accessible facilities in public areas, but specific details on room accessibility are not provided.

The hotel is centrally located in Cancun, within a 5-minute drive of Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. It is approximately 10 miles from North Beach and 5.4 miles from Langosta Beach.

Yes, the hotel features an outdoor swimming pool, which is seasonal. The operational hours are not specified.

Up to 2 children aged 11 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Hacienda de Castilla

Amenities

Property description

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Guest reviews