Is parking available at the property?

Free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee, approximately MXN 125 to 500 for adults and MXN 90 to 400 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee of MXN 480, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Cancun, a 2-minute drive from Plaza Las Americas and 7 minutes from Langosta Beach. It is 5.3 miles from Tortuga Beach and 6.9 miles from Cancun Convention Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Ambiance Suites in Cancun

Average nightly price at Ambiance Suites by month, last 12 months (USD)
Month	Average price
January	$49
February	$50
March	$48
April	$47
May	$45
June	$44
July	$46
August	$43
September	$39
October	$44
November	$51
December	$61

What guests think

Across many reviews, Ambiance Suites is praised for clean, spacious rooms, good value, and friendly staff, while recurring drawbacks include dated features, inconsistent hot water and maintenance, limited on-site amenities, and occasional musty odors, noise, or parking constraints.

Location is central near Plaza Las Américas with easy access to buses and shops, but it is not in the Hotel Zone and sits on a busy road. Some guests also reported unhelpful front-desk interactions, language barriers, and a few unresolved claims about missing items. Overall, expect a budget-friendly, downtown base with straightforward comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small pool with occasional maintenance issues, a morning-only restaurant with no bar, and a modest gym some call neglected. Parking is limited or behind the building, and a few noted broken loungers and a loose in-room safe.

Related guest reviews

8

Gisela

Apr 17, 2024

·

Estaría muy bien que la alberca tuviera clima ya que los niños no aguantaban a nadar hai

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6

ELHAM

Feb 18, 2024

·

Stayed 13 nights

Grande chambre et bien située. Douche pas chaude et pas de pression. Communication mauvaise car j'avais ecrit a l'établissement que j'avais besoin d'un transfert aéroport hôtel et ils ont repondu ok mais a notre arrivée il n'y avait personne. De plus on nous a fais payé une taxe a 250€ et le réceptionniste nous a offert le pti déjeuner mais là encore il ne l'a offert qu'un jour alors que je lui ai fais répéter trois todo dias.enfin la piscine n'est pas du tout utilisable, en effet elle est a l'ombre toute la journée, il n'y a jamais personne elle est froide et toute petite. Un argument de vente complètement trompeur. Bref ça reste un bon rapport qualité prix ne serait-ce que par sa situation.

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4

Dennis

Aug 21, 2025

·

Stayed 3 nights

No elevator and they didn't care. Little coffee was $2.50 with no refills. No smoking even outside at the small pool or a $200.00 fine

8

Carolyn A.

Aug 31, 2025

·

Stayed 6 nights

Rooms were very nice and clean. Staff was wonderful and helpful. Pool chaise lounges were in dire need of repair. They had 4 and all 4 needed repair of some kind. They were falling apart.

6

Christian

Jul 25, 2024

·

Stayed 1 night

El hotel cada vez se ve más deteriorado en la han 407 el aire condicionado no funcionó afortunadamente anoche fue suficiente el ventilador, el gimnasio cada vez más descuidado, lástima por que es un hotel bien ubicado y buen precio

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8

Brian

Jul 27, 2023

·

Stayed 1 night

The property itself was pretty decent. And the staff was very good. The cleaning staff was very courteous when I had an issue with a missing light bulb it was taken care of immediately. The hotel does have a restaurant but it is only open from 7:00 a.m. until 2:00 p.m. so there are no opportunities to sit at the bar in the evening and have a drink or eat anything in the evening for that you must go somewhere else. There are not a lot of restaurants within short (10 minute) walking distance. However, there is a very large Mall with a good selection of restaurants in the fast food area. The mall is only about 6 or 7 minute walk away but it is across the busy street. Crossing the street is actually relatively easy to stop lights permit enough openings in the often heavy traffic to cross through easily. Currently, and this is end of July 2023, there is construction on the frontage road for several blocks including ambience suites. This would make parking difficult for anyone who might be driving.

8

peter

Feb 17, 2024

·

Stayed 3 nights

safe provided was just sitting loose in the bedside table...anybody could just take it out of the room.

8

Rebecca

May 2, 2025

·

Stayed 5 nights

The kitchen didnt stay open the hours listed.

4

Liliane

Mar 11, 2025

·

Stayed 6 nights

Beautiful garden area, but the glass tables were never wiped; dirty dishes/beer cans left on table from the other day. The water pump/waterfall was not turned on in the pool until the 3rd day of our stay! Staff not very efficient! I had to ask the front desk attendant to put the waterfall on everyday, once I knew that it existed. I reserved a king bed and landed up with twin beds. Shower came out as a trickle!!😳 The staff did not speak or understand English, except for one lady at front desk. The restaurant was only open from 7-2 and did not serve any kind of liquor! The facility is on a very busy highway! My room was always musty smelling The front door of my small fridge was full of holes from the rust! I’d give a 4 on 10 for the room!

6

Maria de los Angeles

Oct 31, 2024

·

Stayed 4 nights

El hotel es algo antiguo creo, esta deteriorado, bueno si solo se va de paso, lo malo es que no cuentan con estacionamiento adecuado y a veces tienes que dejar el vehículo a distancia arriesgando a que lo dañen, las habitaciones son muy sencillas, a mi gusto, les hace falta darle un buen mantenimiento a todo, a parte está al lado de un casino y de repente es algo incomodo por los escandalos que hay gracias a ese lugar.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean with solid housekeeping. Recurring issues include musty or humid smells, occasional pests, inconsistent hot water and water pressure, and worn or stained furnishings or linens.

Related guest reviews

8

Peter

Dec 11, 2025

·

Stayed 1 night

Large clean room, comfortable bed & friendly staff

4

Roberto Gabriel Pina

Sep 12, 2025

·

Stayed 1 night

Habían cucarachitas en el área de la cocinita y en la mesa y muy empolvado el cuarto hasta se alteró mi alergia al polvo

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8

Annel

May 24, 2025

·

Stayed 1 night

El hotel está en buenas condiciones, su personal amable. El único detalle fue que del baño salía un olor fuerte a drenaje. Y dejaba apestoso el cuarto.

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8

Ruchi

Jul 11, 2024

·

Stayed 1 night

Property is close to areas to eat and shop. Room was not as clean as expected

10

Yadamira Valeria

May 29, 2024

·

Stayed 2 nights

Location location location. Two big grocery stores and mall a walking distance. Personal is very friendly and helpful. Rooms are clean and pool area is cozy.

8

Julio

Jan 17, 2024

·

Stayed 1 night

Very clean

6

Mohammadjavad

Feb 19, 2025

·

Stayed 5 nights

Hot water was not available all the time. Taking shower was hard due to water pressure. There was a problem with bathroom door and everything outside of shower room gets wet when taking shower. Staff hardly speak english.

10

Francia

Aug 30, 2023

·

Stayed 1 night

Limpio, y muy cerca de la plaza 10/10

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10

Enrique alfonso

Oct 18, 2024

·

Stayed 1 night

Fue muy corta pero muy amable el personal y muy limpias las habitaciones

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2

Ginitza

May 12, 2024

·

Stayed 1 night

No estaba limpia y olía feo las sábanas.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with suites offering good value and simple amenities like fridges and microwaves. Decor and TVs feel dated, noise can travel between rooms, and some noted loud AC or limited channels; Wi‑Fi tends to be reliable but not always.

Related guest reviews

8

Valdev Singh

Feb 20, 2024

·

Stayed 2 nights

The WiFi was excellent strong signal however the TV operation instructions need to be clear example the TV Input need to be set to AV2 And two remote controllers are required. There was a moldy smell in Room 115

10

Carolyn

Jun 5, 2025

·

Stayed 5 nights

Loved the hotel just need more comfortable beds

8

Manuel

Aug 18, 2024

·

Stayed 7 nights

Nice facilities and the Junior suite was perfect for our family of four.

10

Rebecca

Jul 1, 2025

·

Stayed 4 nights

It was a wonderful experience to stay at the Ambiance suite. I spent a few weeks there as a solo traveler. The room was large and comfortable. It felt like a small studio apartment. The staff were very helpful. I felt safe staying there. Thank you!

4

Elizabeth

Apr 16, 2024

·

Stayed 1 night

The room only had local tv channels in Spanish, and the floor above us was making a bunch of noise all night.

6

John

Dec 28, 2024

·

Stayed 1 night

Two full sized beds and a love seat. Claims to sleep 3 , not sure how that math works but got charged for my other kid. Love seat could use cleaning and the whole places could use updating out of the 90s

10

Chelsea

Mar 25, 2024

·

Stayed 1 night

Great place! Older building but comfy and spacious. No wifi would connect to tv though. And no hot water.

10

Aaron Alonso

Sep 1, 2025

·

Stayed 1 night

Habitaciones amplias y cómodas, muy cerca de plaza las Américas

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6

Tarun

Nov 13, 2024

·

Stayed 1 night

The room had coffee maker but no coffee pods. The AC was pretty loud. Some drawers had broken knobs.

10

Mariela

Aug 21, 2024

·

Stayed 2 nights

Nice little place very close to restaurants and busses that take you to the hotel zone. Rooms are a little small but the beds are super comfy. Overall good bang for your buck!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with efficient check-in. However, there are repeated complaints about front-desk attitude, rigid policies, language barriers, and a few reports of missing items not resolved satisfactorily.

Related guest reviews

8

NORMA ROSA

Oct 20, 2024

·

Stayed 6 nights

El chico de recepción de la noche con una actitud pésima! Toda la estancia la rescató Ramon Díaz, jefe de seguridad, en verdad que da pena la atención de la recepción

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10

Dilip

Aug 3, 2023

·

Stayed 1 night

Great service from front desk

2

Aniel

Jul 18, 2024

·

Stayed 1 night

TERRIBLE!! No lo recomiendo. El personal de limpieza se llevó cosas de la habitación que nos tocó, desaparecieron mis tennis Nike, un perfume y mis lentes RayBan. Hicieron limpieza aunque habíamos colocado en la puerta que no lo requeríamos y cuando quise hacer el reclamo en recepción únicamente me dijeron que no hubo reporte de nada encontrado o perdido en la habitación.

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10

Rebecca

Jul 1, 2025

·

Stayed 4 nights

It was a wonderful experience to stay at the Ambiance suite. I spent a few weeks there as a solo traveler. The room was large and comfortable. It felt like a small studio apartment. The staff were very helpful. I felt safe staying there. Thank you!

8

Carolyn A.

Aug 31, 2025

·

Stayed 6 nights

Rooms were very nice and clean. Staff was wonderful and helpful. Pool chaise lounges were in dire need of repair. They had 4 and all 4 needed repair of some kind. They were falling apart.

4

David L

Jul 5, 2022

·

Stayed 4 nights

The maid took one of our bags with new medicine, gifts, food, and some makeup and no one did anything about it. We talked to several of the front desk clerks but they didn’t seem to care or offer any compensation. One of the staff opened closet down the hall, and we saw the empty bag inside, but no one would offer any compensation. I would never stay there again!

10

WIJASINHAGE

Jul 26, 2024

·

Stayed 7 nights

The staff were very unfriendly & not supportive. It seems like we are staying in this hotel for free. After the second day of the seventh day, we left this hotel and went to another hotel in the Cancun Hotel zone. It’s a Cancun tourist capital. We didn’t recommend this place for any families, especially if you are coming out of the country. We tried using the pool, but they were very disrespectful and unsupportive. Almost all the staff argued that the ancient TV didn’t work well when we left.

10

TAURINO

Aug 22, 2025

·

Stayed 3 nights

Excellent Customer Service from all the Staff, very professional and Friendly, it is worth it stay here, you get more of what you pay !!!

10

Irma

Feb 22, 2025

·

Stayed 2 nights

Great staff , great location. thank you

8

Duvan

Oct 15, 2023

·

Stayed 1 night

Staff was very helpful and friendly

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Location

Central downtown location near Plaza Las Américas, buses, and everyday dining and shopping. Convenient for city stays and transfers, but outside the Hotel Zone and on a busy road; parking can be tight.

Related guest reviews

10

Roberto

May 18, 2025

·

Stayed 4 nights

For a small hotel outside the Zona hotelera this place was excellent. Super clean and very friendly staff

10

Yadamira Valeria

May 29, 2024

·

Stayed 2 nights

Location location location. Two big grocery stores and mall a walking distance. Personal is very friendly and helpful. Rooms are clean and pool area is cozy.

10

Luis

Jul 14, 2023

·

Stayed 1 night

Excellent location, safe, clean, cheap, nice staff very good decision. to stay there

10

Cesar

Aug 10, 2024

·

Stayed 2 nights

Es de lo mejor, muy buena ubicación y seguro

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8

Soledad Ivonnne

Aug 21, 2024

·

Stayed 1 night

El.lugar esta centrico y tranquilo

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10

David

Feb 27, 2025

·

Stayed 3 nights

Está bonito, los empleados muy amables nos atendieron en todo es muy bien. Además hay mucho trasporte desde camiones uber etc tiene muy buena ubicación y no es caro sin duda volveré

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10

Aaron Alonso

Sep 1, 2025

·

Stayed 1 night

Habitaciones amplias y cómodas, muy cerca de plaza las Américas

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10

luis

Nov 15, 2023

·

Stayed 1 night

Buena ubicación

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10

Gabriela

Jul 4, 2025

·

Stayed 1 night

Muy buena ubicación, la tranquilidad y la amabilidad

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10

Irma

Feb 22, 2025

·

Stayed 2 nights

Great staff , great location. thank you

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Dining

On-site dining is basic and focused on breakfast and lunch with limited hours and no alcohol service. Several reviews note confusion about what is included and a lack of in-room coffee supplies, though there are many restaurants nearby.

Related guest reviews

8

Arturo

Jul 3, 2024

·

Stayed 2 nights

fue buena, aunque falta variacion en la comida del Hotel

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6

papaya

Mar 23, 2025

·

Stayed 5 nights

I booked this hotel because of lots of great reviews, but it’s okay okay room with so so facilities. The toilet flushing and the shower weren’t good, There were no workers who spoke English in that hotel(we didn’t mind it) but we literally misunderstood about “free” breakfast and we had to pay $$. The hotel workers were friendly and helpful but other than that I couldn’t give 4 stars, more like 2.5

8

Brian

Jul 27, 2023

·

Stayed 1 night

The property itself was pretty decent. And the staff was very good. The cleaning staff was very courteous when I had an issue with a missing light bulb it was taken care of immediately. The hotel does have a restaurant but it is only open from 7:00 a.m. until 2:00 p.m. so there are no opportunities to sit at the bar in the evening and have a drink or eat anything in the evening for that you must go somewhere else. There are not a lot of restaurants within short (10 minute) walking distance. However, there is a very large Mall with a good selection of restaurants in the fast food area. The mall is only about 6 or 7 minute walk away but it is across the busy street. Crossing the street is actually relatively easy to stop lights permit enough openings in the often heavy traffic to cross through easily. Currently, and this is end of July 2023, there is construction on the frontage road for several blocks including ambience suites. This would make parking difficult for anyone who might be driving.

10

Marie

Jul 14, 2024

·

Stayed 1 night

If you don't want the rush and costs of the beach, this is a great compromise. Clean rooms, nice cafe/diner, and friendly staff make this a good stay for travelers on a budget. Ubers are cheap and can get you to the ocean or airport for $15-20.

8

Rebecca

May 2, 2025

·

Stayed 5 nights

The kitchen didnt stay open the hours listed.

4

Liliane

Mar 11, 2025

·

Stayed 6 nights

Beautiful garden area, but the glass tables were never wiped; dirty dishes/beer cans left on table from the other day. The water pump/waterfall was not turned on in the pool until the 3rd day of our stay! Staff not very efficient! I had to ask the front desk attendant to put the waterfall on everyday, once I knew that it existed. I reserved a king bed and landed up with twin beds. Shower came out as a trickle!!😳 The staff did not speak or understand English, except for one lady at front desk. The restaurant was only open from 7-2 and did not serve any kind of liquor! The facility is on a very busy highway! My room was always musty smelling The front door of my small fridge was full of holes from the rust! I’d give a 4 on 10 for the room!

10

Emilia

Jun 13, 2024

·

Stayed 3 nights

There weren’t hand towels There is a small restaurant. For sure I will be back at this hotel!!! Todo estuvo muy bien. La único no habían toallas de manos Hay un pequeño restaurant en el lobby del hotel. Seguro los recomendaré y espero regresar pronto. Gracias

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8

Karen

Aug 22, 2024

·

Stayed 1 night

2 beds and only 1 coffee cup, 1 hand towel. Asked for more but told no. Coffee maker but no coffee. Comfortable bed.

8

Ricardo

Oct 15, 2024

·

Stayed 1 night

Boa estadia para quem viaja a trabalho. Hotel limpo, com cafe da manha pago a parte. Suites grandes com cama confortavel. Internet boa. Atendentes simpaticas e atenciosas. Recomendo!

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10

Ana

Aug 11, 2023

·

Stayed 1 night

Great place to rest your head after a long haul flight. The restaurant looked after me at breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $55	2 $42	3 $41	4 $42	5 $46	6 $41	7 $41
8 $41	9 $41	10 $42	11 $50	12 $42	13 $42	14 $42
15 $46	16 $42	17 $42	18 $42	19 $46	20 $42	21 $42
22 $42	23 $42	24 $42	25 $46	26 $46	27 $42	28 $42
29 $42	30 $42

Su	Mo	Tu	We	Th	Fr	Sa
		1 $42	2 $46	3 $42	4 $42	5 $42
6 $46	7 $42	8 $42	9 $42	10 $51	11 $42	12 $42
13 $42	14 $42	15 $42	16 $42	17 $46	18 $42	19 $42
20 $51	21 $50	22 $50	23 $50	24 $50	25 $50	26 $50
27 $50	28 $50	29 $50	30 $50	31 $74

Ambiance Suites

Prices for Ambiance Suites

Monthly average prices

About this property

Location

Room options

Estándar Superior Matrimonial

Junior Suites King

Standard Room

Super Saver

Estándar Matrimonial

Luxury Double Room

Junior Suite, 2 Double

Guest reviews of Ambiance Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ambiance Suites

Considering this hotel for your Cancun trip?

Prices for upcoming dates