Name: General Palmer Hotel
Address: 567 Main Avenue, Historic Downtown Durango, Durango, Colorado, United States of America, Durango, La Plata County, US
Price range: US$168–US$332 per night
Rating: 8.98

What guests think

At General Palmer Hotel, reviewers repeatedly praise the welcoming staff, walkable Main Avenue location beside the Durango–Silverton train, and the charming Victorian character, noting clean, comfortable rooms and convenient parking that make it easy to explore downtown.

Many enjoy hot coffee and tea stations, fresh cookies, and a simple included breakfast. Common drawbacks include some interior rooms without windows, a tiny historic elevator and annex rooms with stairs only, plus early train whistles or street noise and occasionally thin walls. Expect a historic, central stay with standout service and variable room setups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Convenient free parking, coffee/tea stations and cookies, plus pleasant balcony/rooftop areas stand out. The historic elevator is very small, and some annex rooms have stairs only.

Related guest reviews

10

Richard

29 Sept 2025

·

Stayed 1 night

We had a lovely stay here. We stayed at both historic hotels in Durango and this was our favorite front. Staff was excellent very kind. Very chatty treat on a great conversation. They have the oldest operating elevator in the state of Colorado. It’s small, but it’s worth the experience of the ride. Don’t forget to go out on TV. Second floor balcony deck. It’s over the west part of Durango and the trains coming and going.

10

Robert

18 May 2025

·

Stayed 4 nights

Great hotel. Note that if your room is in the annex there is no elevator

10

COLLEEN

31 Aug 2023

·

Stayed 2 nights

I loved the three outdoor verandas. The views are spectacular.

10

Debbie

30 Apr 2025

·

Stayed 1 night

Great hotel and beautiful. Great parking for larger vehicles. We had a 1 ton dually.

10

Constance

18 Jun 2024

·

Stayed 1 night

We loved the hotel and location, however, we are seniors and getting our bags upstairs was difficult. We were in the rear building. We would stay again but make sure there was an elevator for us to take bags up and down.

10

Stephanie

24 Sept 2025

·

Stayed 2 nights

Lovely old hotel in old Durango and next to train station. Nice breakfast, beautiful seating areas and a big rooftop patio.

8

Ann

21 Aug 2025

·

Stayed 2 nights

We really enjoyed staying at the hotel. It was super convenient for the train. Parking was easy. We wanted a larger room, so we were in the hotel across the parking lot. It wasn't really very inconvenient, but no lift, so you need to be able to do stairs with luggage (or use a porter).Linens were nice and sufficient. Bed was very comfortable. The breakfast was fairly basic, but sufficient. I would stay there again for ambience and convenience!

10

Harvey

8 Dec 2025

·

Stayed 1 night

Parking is safe and easy. Breakfast was hot and delicious. The room was above and beyond we expected. The room had Instant hot water in sinks and shower, windows that open, easy to use heater / a/c, very comfy bed, excellent location, and this hotel has very knowledgeable and friendly staff. This hotel is Durango history at its finest!!

8

Meredith

29 Sept 2025

·

Stayed 1 night

Ample parking, typical continental breakfast, smallest elevator in the world, older hotel and rooms, but they were very clean. Mattress needed to be changed.

10

dawn

14 Jun 2024

·

Stayed 2 nights

Convenient location in the heart of the old town area, rooms are clean and staff is very helpful. The hotel sports the oldest elevator in Colorado and it is small, so you may have to make a few trips to get all your luggage sorted out. Wheelchairs would be a challenge to fit. We loved the open deck on the top of the second floor where you could sit in leisure and watch the steam trains come and go.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are repeatedly described as very clean and well kept. A few reports note worn areas, odors, or dirty outdoor furniture.

Related guest reviews

10

Brian

14 Nov 2025

·

Stayed 1 night

Beautiful spotless room. Beautiful hotel in general.

10

Sierra

3 Nov 2025

·

Stayed 1 night

Beautiful hotel, great location, and very clean.

10

Jessica

25 Apr 2025

·

Stayed 1 night

Everything was super clean and the staff super nice!!!!

4

Kristin

31 Jul 2023

·

Stayed 1 night

The air conditioner was broke and they could not move us to another room. The price includes a hot breakfast but when we arrived for breakfast they were totally out of all food. The Durango - Silverton train is right beside the hotel and was incredibly loud and frequent. They did take $100 off our stay but we would have preferred to have gotten what we signed up for after a long day of driving. The outdoor furniture available to sit in was broke and filthy. Never again at this hotel.

10

Roseann

30 Sept 2024

·

Stayed 2 nights

Beautiful old hotel. Staff are wonderful. Location great. Rooms clean and comfortable. Nothing negative. Absolutely recommend and will stay again

10

MYRON

5 Jun 2023

·

Stayed 2 nights

Excellent old historic hotel, right in the middle of downtown Durango. Easy walk to the train depot. Close to everything. Hotel was very clean, staff was friendly and breakfast was great. Really liked the extra touch of the cookies in the afternoon. Great place to stay when in Durango.

6

Robert

24 Oct 2024

·

Stayed 6 nights

"Historic" hotel that needs repair. There is a difference between historic and rumage sale. The line get blurred here. All in all pretty worn.

10

Lisa

24 Nov 2025

·

Stayed 1 night

Yes, the room was spotless and the staff was wonderful. Everyone we interacted were very welcoming, attentive and told us stories about the history of the hotel!

10

Nancy

25 Mar 2025

·

Stayed 1 night

Great historic hotel. The staff were very helpful and courteous.The rooms were spotless and comfortable. The breakfast was well stocked and very good.

10

Jennifer

9 Mar 2025

·

Stayed 2 nights

We love this hotel. It’s classy, clean and the staff is very friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Vintage-style rooms and beds are comfortable, and some have train-yard views. Trade-offs include occasional small layouts, several interior rooms without windows, noise transfer (trains or thin walls), and many rooms lacking fridges or microwaves.

Related guest reviews

10

David

27 Oct 2025

·

Stayed 1 night

The General Palmer is right next door to the Durango Silverton Railroad so it is perfect for anyone planning to ride the train early in the morning. It is also a good way to immerse yourself in the past before getting on an old railroad. The beds and linens are very comfortable and the hot water for my shower was instant and plentiful. There is no desk in the room where you could plug in your laptop and work though there is a flat screen tv, marble countertop at the sink and the clothes closet smelled of cedar wood. It is old style elegance. The elevator is tiny and has a retractable cage. It was the first elevator in Colorado. The staff is wonderful, very friendly and helpful. A special shout out to Chandler.

8

Donald

20 Sept 2025

·

Stayed 2 nights

Our only complaint, and it's a small one, is the room size. Everything else, particularly the service, was fantastic. Great town with many restaurant and shopping choices. Hotel is a grand, old Western downtown hotel that is well preserved

8

William

19 Aug 2025

·

Stayed 1 night

Just a couple quirky things... Bed was REALLY tall...comes with steps up. No mini frig or microwave.

10

William

9 Sept 2025

·

Stayed 2 nights

Beautiful historic hotel that allows walking to all of downtown Durango. If you're taking the Durango Silverton train it’s a 5 minute walk at most to it. Rooms were spacious and very clean.

8

Steven

8 Jul 2025

·

Stayed 1 night

Good location, clean, good staff, good breakfast. Lots of train noise. Be careful when booking. Inside rooms are gloomy with no windows. Be especially careful not to be next to the elevator!

8

Maria

7 Aug 2023

·

Stayed 1 night

Beautifully maintained 19th c hotel in the center of town. Loved having breakfast in the solarium! Our room was small in the building’s interior and didn’t have a window, which felt a little claustrophobic. It also had a stained glass panel above the door that was beautiful but let light in from the hallway all night. Super convenient parking.

10

David

19 Sept 2025

·

Stayed 1 night

The only thing we don’t care for is the room has no windows. We don’t recall seeing that as part of the description

8

Keely

28 Dec 2024

·

Stayed 1 night

This hotel was a lovely property and had all the Victorian esthetic and historic charm we had hoped for. Its central location made exploring Downtown Durango on foot easy. But it would have been nice to know that the trains at the station next door started running (and blowing their whistles every few minutes) at 7 am. No sleeping in at the General Palmer!

10

Danita

30 Jun 2024

·

Stayed 4 nights

The room was charmingly beautiful. Staff was friendly and helpful. We have never had such a comfortable bed, we didn't want to leave. We wanted something quaint and historical, it exceeded our expectations. But if you are looking for modern amenities like microwaves and refrigerators you won't find them. But there is water, coffee and tea on every floor with lovely balconies to sit and enjoy the scenery. We hope we can return soon.

10

Marie

1 Aug 2025

·

Stayed 1 night

This was a great hotel. We stayed here for two nights on our drive-through Colorado. The staff was really nice and very helpful at the front desk. It's right on Main Street so you can walk right out your front door and have access to all kinds of restaurants and shops. The room was extremely comfortable. Do note that if you want a room with windows, you may end up in a building across the street from the actual hotel, but that's OK. The lobby of the hotel has a very comfortable seating area, which they call the library Where one can have coffee, tea, and comfortably read or wait for your friends. A minor drawback is that there is no elevator in the detached building so you have to schlep your bags upstairs. It is also located immediately adjacent to the train depot so that can be a little noisy, although not at night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a highlight: staff are consistently welcoming, attentive, and helpful, with several shout-outs to front-desk team members. Problem resolution and local recommendations are frequently praised.

Related guest reviews

10

Tammy

1 Oct 2025

·

Stayed 1 night

Special thanks to a manager, Lucia, that resolved a room request issue between Expedia’s booking system and the hotel itself. We had a lovely corner room in the beautiful main hotel. It was perfect! HIGHLY recommend this hotel!

10

Gustavo

25 Dec 2025

·

Stayed 1 night

Lovely place, very well situated, the staff is super friendly and the old vibe to the hotel is really nice

10

Casey

23 Jun 2025

·

Stayed 1 night

We loved how unique and well run The General Palmer was. Chandler at the front desk made us feel right at home and had plenty of recommendations for our chosen interests around town! We would absolutely visit again.

10

Gina

19 Jan 2025

·

Stayed 1 night

The staff at The General Palmer are amazing. We felt welcome and the beds were extremely comfortable.

10

Michelle

3 Dec 2024

·

Stayed 2 nights

The Victorian features of the hotel were beautiful and have been mixed in nicely with modern touches. The Executive suite had ample room and was comfortable for our two night stay. The staff was friendly and helpful. It was nice to have the option of breakfast at the hotel, but there are tons of restaurants around for other meals. It was a great trip!

10

Daniel

8 Jul 2023

·

Stayed 3 nights

Wonderful stay at this beautiful, historic boutique hotel celebrating its 125th anniversary. The location is idea on Main Avenue and is steps away from the historic steam engine train that takes guests on a scenic ride through the stunning Colorado Mountains! The staff, rooms and location were all excellent!!!! Caleb, Kevin, Rhiannan and David helped make this 4 day get-away to Durango really special. They went out of their way to make us feel welcomed and special. A delightful homemade breakfast casserole, fruit and waffles was included as well as freshly baked chocolate chip cookies every afternoon!! We love the General Palmer Hotel and can't wait to return.

10

Jonathan

3 Sept 2025

·

Stayed 4 nights

Amazing!! I could rant for a half hour how great this hotel and service is. The location is just as good too. Special Thanks to Chandler and the entire FD crew. Fantastic job!

10

Judy

12 Oct 2025

·

Stayed 1 night

A beautiful historic hotel I’ve had the pleasure of staying at many times over the last 26 years. Staff is always very friendly and helpful and knowledgeable on the history of the hotel and area. They include a very nice breakfast.

10

Paul A.

27 Aug 2025

·

Stayed 4 nights

Warm and friendly place to stay. Very considerate staff. Chandler was especially helpful in getting us settled in after we arrived late at night and we were very tired after traveling.

10

Christopher

2 Aug 2025

·

Stayed 1 night

The staff was great.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent central location on Main Street beside the Durango–Silverton depot, ideal for walking to restaurants, shops, and the train. Some guests mention early train whistles or street noise depending on room position.

Related guest reviews

10

Brian

27 Sept 2025

·

Stayed 1 night

The view and location to all attractions were great.

10

David

27 Oct 2025

·

Stayed 1 night

The General Palmer is right next door to the Durango Silverton Railroad so it is perfect for anyone planning to ride the train early in the morning. It is also a good way to immerse yourself in the past before getting on an old railroad. The beds and linens are very comfortable and the hot water for my shower was instant and plentiful. There is no desk in the room where you could plug in your laptop and work though there is a flat screen tv, marble countertop at the sink and the clothes closet smelled of cedar wood. It is old style elegance. The elevator is tiny and has a retractable cage. It was the first elevator in Colorado. The staff is wonderful, very friendly and helpful. A special shout out to Chandler.

10

Belinda

10 Sept 2025

·

Stayed 1 night

Great location

10

William

9 Sept 2025

·

Stayed 2 nights

Beautiful historic hotel that allows walking to all of downtown Durango. If you're taking the Durango Silverton train it’s a 5 minute walk at most to it. Rooms were spacious and very clean.

10

Gilbert

31 Dec 2024

·

Stayed 2 nights

Perfect location to all Main Street and train have to offer.

10

Roch

4 Aug 2025

·

Stayed 1 night

In Durango for a night to ride the train. Hotel very convenient to old downtown restaurants and shops. Hotel right next to the train station and as hotel guests, were allowed to park there. 5 minute walk to the Durango-Silverton train. Hotel very comfortable. Breakfast was very good. Staff very accommodating.

10

Alfred

28 Aug 2023

·

Stayed 5 nights

Downtown location convenient to restaurants, shopping, and train station.

10

Douglas

13 Jul 2024

·

Stayed 3 nights

Older property built about 1900. Well preserved and updated, but still has the feel of the early 1900s. Close walk to many restaurants and tourist shops. Very close to the Silverton train depot. We enjoyed the train ride very much. Only negative was a bar across the street that played loud music. We were there on 4th of July weekend, so that may not be a regular event.

10

Stephanie

24 Sept 2025

·

Stayed 2 nights

Lovely old hotel in old Durango and next to train station. Nice breakfast, beautiful seating areas and a big rooftop patio.

10

Mary

6 Jul 2025

·

Stayed 1 night

Walking distance to shopping and restaurants. A beautiful hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Included breakfast is convenient, with many positive comments but also recurring notes that it can be basic, lukewarm, or occasionally unavailable. Guests appreciate the all-day coffee/tea and afternoon cookies.

Related guest reviews

10

Carol

9 Jun 2024

·

Stayed 1 night

Had the charm of an old hotel, yet modern conveniences and the breakfast was GREAT

8

Brion

1 Jun 2024

·

Stayed 1 night

Beautiful hotel, very clean high quality linens and furniture. Sadly the complimentary breakfast does not match the quality of the establishment. Cold biscuits, overcooked dry and barely warm scrambled eggs, potatoes and bacon (only good thing). White sliced bread for toasting. Breakfast was of the quality of a motel. We walked out disappointed to get breakfast elsewhere. Highly recommend revamping your breakfast.

10

Heather

13 Jan 2025

·

Stayed 2 nights

Great experience. Breakfast was not very warm, but had potential to be good.

10

Rafael

21 Dec 2025

·

Stayed 1 night

Staff was very nice and the room was really nice. Breakfast was a little disappointing but otherwise it was a great experience.

6

Clifford

18 Oct 2023

·

Stayed 4 nights

Front desk staff was excellent. No housekeeping during a four day stay unless requested. When I requested housekeeping, I got a pile of towels and the garbage emptied. No communication regarding separate building, second floor, no elevator. No breakfast one morning due to cook being ill, daily charge was refunded. Toilet required maintenance. Room heat functioned when it pleased. Not terrible in October but could be an issue in December! Wonderful for access to Durango-Silverton railway and historic Main Street.

10

Andrea

17 Aug 2025

·

Stayed 4 nights

The rooms are beautifully appointed to fit the time period. The king sized bed was very comfortable - we slept great. We had the continental breakfast twice, and enjoyed it both times. There are several dining options within walking distance for all budgets. We will definitely stay again!

8

Phillip

17 Feb 2025

·

Stayed 3 nights

Beautiful, historic hotel. Friendly staff. Great breakfast.

8

Douglas

7 Aug 2025

·

Stayed 2 nights

The breakfast was not the best. Otherwise, a pleasant stay.

10

Harvey

8 Dec 2025

·

Stayed 1 night

Parking is safe and easy. Breakfast was hot and delicious. The room was above and beyond we expected. The room had Instant hot water in sinks and shower, windows that open, easy to use heater / a/c, very comfy bed, excellent location, and this hotel has very knowledgeable and friendly staff. This hotel is Durango history at its finest!!

10

susan

21 May 2024

·

Stayed 1 night

This is a fun old-timey hotel right in the center of Durango- we liked it because it was Kitschy and fun. The bed was comfortable, the room was clean and large, and the shower was fine. The breakfast was very basic-- like what you would get at a Holiday Inn Express. They did have coffee on each floor though, which was nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$146
February	US$141
March	US$141
April	US$147
May	US$202
June	US$251
July	US$247
August	US$233
September	US$259
October	US$227
November	US$136
December	US$158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $289	2 $332	3 $280
4 $263	5 $263	6 $271	7 $263	8 $263	9 $331	10
11 $263	12 $211	13 $212	14 $212	15 $211	16 $211	17 $238
18 $212	19 $211	20 $212	21 $263	22 $186	23 $186	24 $186
25 $169	26 $169	27 $169	28 $168	29 $168	30 $168	31 $169

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $263	16	17	18	19 $323
20 $254	21 $263	22 $280	23 $263	24	25	26
27 $262	28 $263	29 $289	30 $280

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Deluxe Double Room

Deluxe Room, 1 Queen Bed

Palace Wing, 1 King Suite, Stair Access Only

Palace Wing, 1 Queen Bed, Stair Access Only

Palace Wing, 1 King Bed, Stair Access Only

Palace Wing, 2 Queen Suite, Stair Access Only

Presidential King Suite

Standard Room, 1 King Bed

Palace Double Stair Access Only

Standard Room, 1 Queen Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about General Palmer Hotel

Have a question?

Prices for upcoming dates